Same thing happened to me as Sarah who commented below. Despite resulting in worse condition after visiting this urgent care (went to the ER after), we were more perplexed with the bill. Got charged $199 even if our copay was $50. They said we will be reimbursed if the bill will be lower than what I paid. I had to run to ER to i gave them what they wanted. After weeks/months, i got a bill of $200+! I called them to explain what I paid at the front, but what they told me was that THEY DO NOT HAVE RECORD on what I paid. This is crazy how they manage billing and the patients are the ones who have to take action. This would be my last visit here since I see im not the only one who had this experience. Regarding the care, the caretaker there tried stuff that obviously seemed to not work, but i thought they would know better. I wish they will tell you to just go straight to ER if they know they can't handle it. read more

I would like to recommend this Urgent Care for any medical needs. Friendly staffs and friendly doctors who car me for patient. Highly recommend ! read more

Seemed like the girl in the front desk didn't want to be there, ask to get a doctors note for 1-2 weeks due to getting stitches but they said they could only give me 2 days max which makes no sense since they said I needed the stitches for 7-10 days. read more

What a terrible place, waited 30 minutes in the sitting lobby just to get called into a doctors room just for them to have me waiting for another hour without seeing a doctor. Once I asked how much longer it'd be I was told there was only one doctor. I left and asked for a refund on my copayment to go elsewhere, good luck wasting your time if you go here. read more

All of the staff was caring and friendly. The wait was short. The rooms are spacious and clean. The provider there was thorough, knowledgeable and explained everything well. Most urgent cares I have been to are very limited in the testing and resources they have available, but this place feels equipped more like an emergency room. For some results that were pending at the time I went home, I was able to follow up the results through a portal, and the provider that saw me followed up with me about the significance of the results. I highly recommend this place to anyone needing an urgent care. read more

Let's start by saying my Doctor(s) and PA were fantastic. I wish I remembered their names to give them credit. HOWEVER, there were multiple issues that were awful. First off, the nurse who inserted my IV went through the back of my vein. I was in for a CT scan so any medicine/liquid administered from the IV went straight into my arm, not my vein. INSANE pain while UV liquid was pushed in by the machine in the lab next door. No nurse from ContinuEM to be seen. I didn't know what was happening at the time. My arm blew up like a balloon and hurt like crazy for three days on top of my actual injury. I spoke with a friend who is a paramedic and he explained that is what happened. Second, the wait time was insane once I was in the actual urgent care room. "30 minutes" turned into hours for everything I was waiting on. I was finally released after 8 hours. Third, the billing just kept going up and up and up after agreeing to the original pricing. The price tripled and I needed to run my credit card 3 times. I still received a bill for further payment. read more

ContinuEM - Urgent Care Near Me - Lakewood, California

Gear service nothing bad to say about this place had a appointment within 10 minutes I was being serviced. Nice and clean the way I love it

Demasiado tiempo de espera y las enfermeras muy mal genios sin ningun modo de poder hablar con ellos

Don't come here. Not only did they screw up my appointment but as I'm waiting for my other appointment they called people who got here after me in before me. Then, no apology for screwing up my appointment. Not like we have to take paid time off or time away from work or any thing to be here. This place sucks. read more

I made an appointment before I went in. After filling out paperwork they called me into a room. Took blood pressure & asked what I was there for. Then they left me in the room for over an hour. No one checked on me, no one let me know how long before I saw a doctor, I was ignored & forgotten. Meanwhile I could hear the staff laughing, making weekend plans and eating. I go out to ask how soon someone could see me & a doctor says "0h what room are you in?" As she is finishing eating & slouching in her chair. I told her I have been left alone for over an hour & she said she could see me now. Forget it I told her & left. I will NEVER go back there. What if I had a more serious health issue instead of a sinus infection? How long would it take them to treat me? And I have insurance. This place is a joke to the medical profession. read more

First the physicians are great. Super friendly and so are some of the staff. However, I called today to see about returning to do a CT scan and was told that all high index images are paid out of pocket even though you may have insurance. They want you to pay for the test and then submit to your insurance for reimbursement. What! That is so unheard of. How can you bill a patient who is using insurance for diagnostic exams outside of the insurance. That's fraud. read more

If I could give them a zero, I would. My daughter just moved to Long Beach for school and got sick her first weekend. We made an appointment for her at 10:15 pm. I got a confirmation that her appointment was made. When I called the office (from the Bay Area) to confirm everything was set for her appointment and share that she would be paying out of pocket, I was told that I should not have been able to make a 10:15 pm appointment and they could not see her because they could not take any payments after 9:30 pm. My sick daughter was halfway there by the time I told her this information. Nowhere on their website states the timing of payment needs to happen by 9:30 pm. Why are their hours until 11 pm when their last appointment is 10 pm? And why was I able to make a confirmed appointment on their website for 10:15 pm? TERRIBLE appointment process and LACKING information about payment timing (which is unbelievable that I cannot pay for an appointment after 9:30 pm). I would steer clear of a place that does not have their systems in place and does not post all relevant information on their website. read more

ContinuEM - CONFIRMED APPOINTMENT - Urgent Care Near Me - Lakewood, California

This place does not take TRICARE insurance. TRICARE is the gold standard of insurance in this country right now and this urgent care does not accept TRICARE do not go to this urgent care. read more

Incredibly rude front desk staff, turning patients away one hour prior to closing time and only 2 patients in the waiting room. Will never go here again for urgent care needs read more

$200.00 service charge! I came in with my son and was told there was a 200 dollar service charge. I have insurance, and was a bit confused with this as I've always had a $10 co-pay. I was told this was due to insurances not paying them. I asked if the money would be returned after the insurance paid, They said it would not be returned as this was a service fee. Still confused, the woman behind the desk asked me to read an explanation of the service charge that was taped to the glass. It's late, I'm tired my child was sick, so I left to another urgent care. Needless to say, I won't ever come back to this place. read more

The initial nurse that brought us into a room was very kind. Also the nurse practitioner was kind as well. All the people that are in charge of billing are perks. Super rude and condescending. They refused to give my boyfriend a bandaid when blood was gushing from his wound. They do not care about you just about money. Do not ever go here. read more

Co pay on my insurance card is $20 , they charged me $99 , apparently they like screw people for more money.i could have went to the ER for $50 more. I will not be coming back. Another review coming after their care. read more

My 8yr was diagnosed with strep earlier this week so although my 3yr old seemed fine & definitely unfazed I took him this morning to their Dr too & he also tested positive. Their pediatrician recommended that I go to urgent care to get tested as well especially because we sleep together. I scheduled a 1pm appt. at ContinuEM through the MyChart app. I arrived @ 12:45, nobody else was in the waiting room. I got called back at 1:15. The nurse took my vitals, but to my surprise didn't automatically swab me. It took 50 minutes for NP Julie to finally walk in. When I told her what was going on and what their pediatrician mentioned about symptoms, she just kind of gave me a blank stare. Then she spent the next few minutes trying to convince me to not get swabbed and that she would prescribe me the antibiotics regardless, but to not fill the prescription until I felt symptoms (headaches & feeling the need to clear throat often ARE symptoms, the pediatrician confirmed). Also told me that the results would take 2hrs, even though everyone else in my household, who all went to different clinics, were able to get results within 15 minutes. After insisting on the test for documentation & because that's what my insurance is for, hence paying a co-pay, she reluctantly agreed & seemed bothered. The 2nd nurse came in another 15 minutes later with my paperwork & said I was good to go, but I hadn't been swabbed, which she was not aware of. She sighed & retrieved the equipment. Then with irritation in her tone, she asked me to open my mouth, did not instruct me to say aww or stick my tongue out, but I did because that's what they made my children do. She swabbed so fast & wasn't even really looking exactly where; then quickly told me you're done, have a good day & walked out just as fast. I believe that is why my results came back negative. Needless to say this offputting experience took over an hour despite having had an appointment at 1pm; I walked out of there at 2:25pm. I will not be going back and do not recommend going there, especially for what you would think be a straightforward and simple visit. read more

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I wished I could give ContinuEM a good review but after being here 3x on 3 separate occasions I find the doctors here are not professional and they "don't listen to the patients". All they do is make you wait in the room for 4hrs and then come back to spend 5mins telling you nothing is wrong with me!!! So infuriating!!! I was there on 5/24/24 for an acute lower back pain (tht came suddenly), chills and high fever and nausea. I told the nurse and doctor off hand that Ived started an antibiotic and pain meds prescribed by my GP as she suspected it's kidney infection. I even told them I had UTI few months ago. All the information I gave them somehow got ignore as the attending doctor came back and told me my blood test and urine came back normal. So I ask why is my urine orange color and I still have lower back pain. He then said oh the urine and back pain are separate issues. My nausea and orange urine has something to do with me getting expose to some virus!! Really! Immediately I knew he doesn't know what he was talking about. He saw my old scar on my back from a rupture hernia surgery from 24yrs ago and immediately jump to conclusions tht the pain was from that surgery. (which I hv not had any problem since) He just shrugged off and told me I just need to figure out how to manage the pain for life. What kind of doctor just sign you off without giving you a clear explanation or try to figure maybe other test to find out what really happened to me. So i left 5hrs later, with nothing dissolve and filling angry and frustrated I wasted my time at an urgent care that doesn't seem to be interested in listening to a sick patient. I will never come back here and do not recommend anyone who needs urgent medical needs unless you are willing to spend 4-5hrs waiting for nothing. The attending doctor was Freddy Sotelo. Btw I vomited in the sink in the room they put me in and NO ONE came and clean it. For 3hrs plus I was there I had to lay there on the bed smelling my vomit. Also a nurse told me to urinate in a plastic cup for testing, I left the cup in my room for more than an hour until I ask a nurse to see if they can come and get it to the lab. For the 3hrs+ I was laying in my room no nurse has once came in and check on me if I was doing alright. They only came in very annoyed giving me my pain injection and left. Not very friendly nurses, they rather chit chat at the nurse stations as I can hear them laughing away. Absolutely not professional!!! read more

Called and verified with front seat staff that they take my insurance -optum apple care- and they confirmed. I made an appointment online and arrived on time. They took all my information and then tried to charge me a "service fee" of $99.00 because they are out of network. A great waste of my time. Update: My review is not about my insurance. The next day, I checked my insurance website and confirmed you guys are contracted with my insurance and my copay is $50 less than the service fee. I was very excited to have a chance to come see your new spot. Disappointed in how I was managed before I even made it back for treatment. read more

Updating my review - have been here multiple times since my last review. The staff and doctors have been wonderful at every visit. Therefore it only makes sense to change my review. read more

The front office staff was polite and I was seen within 10 minutes of my appointment time. The visit was very thorough and I would definitely go back again. read more

As compared to memorial care which is here I have gone for years, the speed to get in is much better here. Im typically in the waiting room for an hour. Here we walked in and were seen n within 20 minutes. Nice and clean. Looks more like a hospital than urgent care. But great experience. read more

Appointments are useless. Send to be the Walmart of urgent care. But this is problematic beyond this location. When we get government or if healthcare things should improve. More of a money grab than patient care. read more

I found this urgent care and advertised being open until 11 PM. However, when we arrived at 10:15PM, they refused to see us, stating they don't accept patients after 10 PM. If that's the case, please update your hours. read more

I've had several images at this location. Image techies were great . Only downfall I've encountered is getting someone to answer the phones or get a call back to reschedule an appointment. I had to go through my insurance to get through to the office . read more

I've definitely found the best ER/Urgent care in Long Beach. (See my prior review for name). Unfortunately it is Not Continuem. We have never been before and I wanted to get hospital treatment without the hospital er wait. So instead of going to our regular urgent care that is amazing we decided to give Continuem a try because we were in the area. Office Front staff/Check in. Great. Friendly and efficient. Although when we entered there were 2 people ahead of us, the wait was still a little over an hour. They take PPO insurance. But do not take Medical. (BCBS HMO through MediCal) Back staff- immediately weighed and stats taken for two people (first cna was very friendly and efficient at her job. Waited an hour once in the back for a clearly overwhelmed PA. The equipment she needed in the room was missing/did not work. She appeared to be rushing. She looked inside my child's through with no light or any equipment and determined she didn't have strep, asked if we wanted Covid tests and sent orders for my child to receive a Tylenol for a fever. I was also seen and treated. No exceptions. My focus was mainly on my child. Not sure if they forgot we were in the room but we were in the room for quite a while after Covid tests were given, Tylenol etc. My daughter had a fever when she arrived and when she left. Given a Tylenol, covid test a prescription and released. Left in same condition as she came. Over three hours later we were released, given papers and were told as we were leaving we didn't have Covid. Unfortunately because we were there so long we didn't get out in time to get medication because pharmacies were closing. This business states a doctor is on site. We were seen by a PA. Maybe the doctor is there but working with other patients? Not sure. I will be doing a follow up review once the bill comes. read more

If you are having trouble seeing your primary care physician, as I am, this is an excellent place to go. I've gone several times for falls and bronchitis. The doctors and nurses are excellent and they have all the tools needed to diagnose and treat your problem. There is little or no waiting time to be seen, although you might have to wait for treatments and results. Yes, it is probably more expensive than just seeing your PCP but, as the saying goes, you get what you pay for. Sadly our health system has crashed so we're back to paying for quality care. read more

They recently changed their collection policies to charge patients then the staff act ignorant when questioned on what the charges are or any possible refund process when shown they indeed overcharged a patients insurance. The owners are now taking advantage of individuals who are urgently needing medical assistance by charging them extra fee's. Do yourself and your family the favor and do not come here, they will try to overcharge and take advantage. read more

Always get incredible service and care here. I've brought my teen daughter for asthma attacks, UTI's stomach/abdominal pain...they can do it all. They armed caring, efficient and highly effective. Worth every penny. read more

ContinuEM - Hospital-like room - Urgent Care Near Me - Lakewood, California

This is the best urgent care ever! Super professional and clean and literally like a mini-E.R. Every time I have come here, whether for myself or my children, the service is 5 stars! Best part is real ER doctors not just P.A.s (no offense to the PAs out there!) read more

Honestly, this was the BEST experience in a medical facility I have EVER had!!! I am 36 and have had chronic asthma/bronchitis since I was ten so I have been in my fair share of hospitals. From the moment I walked in, the security guard held the door for me and my friend and literally everyone I came in contact with had the patience, kindness and grace of an angel. I haven't been ill in a while and had previously had a bad experience with another urgent care earlier in the day. This outstanding staff took all of my worries away. The nurse practitioner Kim, xray tech, Donnie, and the host of people who came in my room through the my visit, I appreciate you so much!!! Thank you for my warm blanket and juice and for restoring my health most importantly. I am forever grateful. There are not enough positive things I can say. If you are seeking attentive, knowledgeable, professional, patient and compassionate staff in a very spacious and clean facility, come here!! If/when I need urgent care again, I'll be back! Thank you. Thank you. Thank you. read more

Took my four year-old son to be seen or a wound, we were seeing fairly quickly. Staff is nice. Facility is clean great experience.

Looked up urgent cares and specific times since it was later in the evening and found this one 30 minutes away with a closing time of 11pm and per their website, accepting last patient at 10:30pm. I came in at 10:20 pm with a broken ankle looking for an xray to be completed and was turned away by the front desk saying that they stop accepting patients at 10:15pm. When we brought up their website hours their story changed to "oh um well we're short staffed so we won't take you." Great, thanks for turning me away when you're clearly not closed yet. read more

We have been patients at ContinuEM Urgent Care for over two years, and we cannot recommend them highly enough! In November 2022, they quite literally saved our 8-month-old's life. After other doctors dismissed his symptoms as just a common cold, the staff here immediately took action. They were caring, thorough, and compassionate, especially when we expressed fears about transferring to an ER. Knowing we had high-deductible insurance and had already faced long ER waits the day before, the on-site doctor personally called a colleague at Memorial Children's Hospital to make sure we were seen and treated right away. Thanks to their swift care and attention, our son received the treatment he needed, which resulted in a week-long ICU stay--but he fully recovered. Today, I visited again for myself after catching a virus. I'm rarely sick, but this time I felt miserable. Once again, their exceptional care stood out. I waited less than 10 minutes to be seen, and the doctor was kind, attentive, and had an incredible bedside manner. They quickly provided medications, tests, and a chest X-ray, all covered under my insurance's specialist co-payment. This place is truly amazing and continues to provide life-saving, high-quality care to our community. We are so grateful for their professionalism, kindness, and dedication to their patients. Thank you, ContinuEM Urgent Care! read more

Waste. Of. Time. No actual doctors here but PAs or NPs who are not helpful & don't listen to your concerns. Medical assistant was trying to put a disposable pulse ox on my daughter that had clearly been used multiple times & was visibly soiled. Disgusting. Do not come here. read more

Urgent Care in Lakewood Very short wait!! Excellent Top notch Care. Very clean. Excellent facility. Private rooms. Knowledgeable and warm staff. I Highly recommend them. - Hart read more

Terrible attitudes here. Would not recommend anyone here. Probably why their lobby was completely empty when I got here. Came in because I smashed my finger. Sat for 20 min or so before getting seen then sat another 15 min in their little make shift room. Only saw 1 other patient while i was there. So the "provider" saw me. Poor attitude right off the bat. My finger is swollen and and has clear liquid slowly coming out from under my finger nail. Dry blood still on my finger. I get my x rays done and they say it isn't broken. Thank god. Anyway she says "ok you're done" I was like ?????? She's like you can go. I looked at my finger all dirty and bloody and she said she can put a hole in my finger nail to relieve some pressure. I look at her in disbelief. Mind you my finger nail isn't black under it for blood to come out. It's the bottom of the finger where your finger prints are that's purple. Sorry I was such an inconvenience to your slow day . Ya I won't be going back. Waste of 100$. So I left with a bloody finger. And no finger splint. read more

We made an appointment from the July 7th and they were called to cancel the appointment at the last minute ( 30' before the appointment time). They were telling my dad to come back the 21st of July at 10:00am and when we are arrived there they say " we have appointment on the July23th at 4:00pm. That was not right because we asked them to schedule on Monday ( our day off) so any Monday for us is fine. They were changes my dad appointment without letting us know. I am so upset for that place. They should call us if they want to schedule the appointment.( My dad had to take a day off from his work to see them and now he has to come back the next 2 days again for seeing them. read more

Been coming to this urgent care the past year and they've been great, staff is great, always appointments, and Dr are great. However the owners have been having trouble collecting fees from insurance company's and they are now passing those fees onto us, the patients. Even if you are in network with a deductible they are charging a 200.00 dollar service fee. Please understand this before coming in. read more

ContinuEM - Service fee - Urgent Care Near Me - Lakewood, California