We just purchased carpet through Olivia at the Bonita store yesterday. She was very professional…read moreand helpful. Since we have not had it installed yet, I will have to update this review then but so far very pleased.

Save yourself a lot of frustration and money and go somewhere else! They sell you on maintenance…read morefree flooring and a lifetime warranty, yet they don't stand by it. The installation is shoddy and done by the same people that do Home Depot's, so you can go there for a lot cheaper. The quality of the flooring is awful! We have had nothing but problems. It chips if you so much as breathe on it! You call them to fix it and they send someone with crayons that don't match the color of your floors. They give you the runaround and just don't care. Total waste of

Tony was definitely professional and is good with communication. He showed up exactly when he said…read morehe would be here. He even touched base with me the next day tell me to call him with any questions.

Tony responded to my inquiry in a timely fashion. He provided quality information and was concerned…read morewith my situation . Although he could not provide me with the service that I requested , he was very honest about the job that he was required to provide rather than the job that I wanted . I appreciate his integrity and honesty . Thank you . Highly recommend his service .

If I could rate them lower I would! Overcharged for floor covering exact same I could have bought…read moreat Floor and Decor for half the price!

My floors were installed two years ago and they are still beautiful!…read more Simply, beware of salesman Bill Herman! Up charges of 25% by the time the job was done.

(Naples, Fl location)This place is the WORST! Rich at the warehouse is rude. The owner (Adam) is…read morenot there and does not return phone calls. The installer Tony was a complete nightmare. He showed up and was upset that he did not have the proper materials in his van to start the job. I was accommodating and let him leave the carpet in my garage. He was a no show for about 3 weeks because he said it was too cold to install my carpet in my house? When he did finally install he did not clean up after himself and left a piece of carpet missing from the top stair. He told me he would be back excuse...car broke down, family emergency, someone having a baby. He finally returned with the wrong color trim and NEVER FINSHED THE JOB. I give them an F in customer service. Buyer beware. The loction is Naples, FL not California.

This is the best company to work with! They did a phenomenal job installing carpet in my home. They…read moreinstalled it in one day! Highly recommend them! They have great quality carpets and flooring for a great price. The team is very polite and professional.

Lara was so helpful when I went in to buy rugs for our new home. The quality was outstanding and…read morethe owners were so helpful and nice. Anne Catell

Great experience. Mario helped me pick a beautiful Tibetan rug!!! I highly recommend you go there…read morefor a good selection in every price level. They are honest and attentive and care about their customers!

We had luxury vinyl flooring installed and we love it. No more obvious…read moretraffic patterns from walking on carpet. Easy to keep clean and really opens up our condo. They do a really good job at keeping their customers happy and they handle great flooring-from procelain, marble, luxury vinyl, hardwood and luxury vinyl you can't go wrong. Very pleasant people!

Ritchie was helpful and knowledgeable but promised to get back to me on Monday (I was there on…read moreSaturday) No follow-up. I had to call back for prices and delivery information. There are A LOT of places to get flooring. I'm not going to do all the work and pay the same price I can get it elsewhere for better service. PASS.

Josue came on time, was able to work around us moving stuff while he was there and did a fantastic…read morejob. I couldn't believe how great the carpets for 3 bedrooms and stairs looked in just two hours of him being there. Will 100% be using their service again in the future.

Excellent Job!!!…read more Joshua arrived at the house on time and did an amazing job cleaning our white sofa and a few rugs. The price was excellent and the results are outstanding. Thanks again!

We cannot express the level of professionalism and dedication we experienced working with The Wood…read moreFloor Company. Our home like so many, had flood damage from Hurricane Ian. Tricia came and assessed the damage, provided an estimate of like for like for insurance purposes and then kindly guided us through the process of choosing a replacement. Not only we're they quick to provide a like for like estimate, they were helpful in providing samples, guiding us through our decision, final estimate, delivery, prep and installation. Through the entire process I felt comfortable in the hands of The Wood Floor Company. Everyone we worked with, Tricia, Denice, London, Alex and the entire installation crew were helpful, friendly, and knowledgeable. Finally to top off the entire process, we LOVE our new floors, Thank you to the entire team!! I'd give them more than 5 stars if I could!

We used the Wood Floor Company on a big remodel project. They removed carpet, tile and wood from…read morealmost every room of our 3,600 sq. ft. two-story home. They installed beautiful french oak hardwood floors in our main living areas, master, office, loft and stairs. They installed new carpet in kids rooms, workout flooring in the workout room and new tile in the laundry room. Plus they removed all our baseboards and replaced them with new ones. Hands down, they did a fantastic job. Our home looks amazing. I love the new floors. The owner Tricia is a fantastic owner who cares about her customers and goes above and beyond to take care of them and make sure they are happy. She listens to concerns and takes quick action to rectify. We shopped around and did our research. We couldn't not have made a better choice as far as price, customer service and quality of installation. Thank you Tricia and The Wood Floor Company.