This experience was white glove service from start to finish. We were walk ins seeking carpet binding. This is a skilled trade, and a hard ask. Friendly greeting immediately, very fair pricing, we left our giant thick impossible rug there and got a call a week later that it was ready for pick up!! We didn't have to follow up with them which is rare these days. They even gave us back the remains of the extra pieces of our rug. The binding was top notch quality work. We couldn't be any happier! We are currently re doing our historic home and this is my only stop for carpeting, binding, and tile. So much to choose from and unlimited abilities to customize your home. If you are in the market please make this your first stop, you'll need to look no further! P.S. the most plush, thick carpet EVER!! read more

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I have used Britts carpet for over 15 years and always had a good experience, I don't know what happened BUT this time was a nightmare. we purchased the Vinyl Plank Flooring they came out to measure; they gave us an estimate for the materials and labor to install ,they added some prep work as well for the floors. we agreed on a price , we gave a deposit and scheduled the work. The few days before the installer called and wanted to come a day early which was the 4 of July, I said not a problem, I did tell him we need some floor prep I wanted to make he was aware. now the day of installation the head guy comes in crazy like he did not know we had to prep the floors ,this is more work then he was told , now he is telling me it is going to cost me $5000 more if I wanted it done right , well of coarse I want it done right but I am not spending $5000 more .I have a estimate already and a contract for a specify amount , $5000 is more then the Floor product cost . let me mention this is only 1000 sq ft area. so after 1 hour of going back and forth trying to get these guys to do the floors, they left the JOB. Since it was a holiday, I had no one to speak with , so the following day I told Britts my experience, they apologized for this told me they will talk with the installer, they never offer to get another installer out, I never hear don't worry we will make this right for you, " Just I am sorry this happened." so I said just charge me for the floor material I will find an installer, they delivered the floor to my house . I am very disappointed with their follow through on this I guess they are so busy right now losing a long time customer doesn't matter. read more

NO Customer Service! We're looking to replace the flooring in our entire home and this place was recommended to us. So we stopped in to shop for luxury vinyl plank. As soon as we walked in, we said hello to the man in the office and let him know what we were looking for. His abrupt response was that he couldn't help us look for what we needed but told us the general direction of the store where we could find it. This seemed rather strange but we began to look on our own. I had a few questions so I asked the man and his response was short and in a condescending tone. We were both stunned by the lack of customer service and the arrogant attitude of this person so we chose to leave and not do business with this company. If this is how customers are treated in the search process, I can only imagine it wouldn't improve once product is purchased. Maybe caught this guy on a bad day but his attitude made us go elsewhere. read more

Britt's Carpet Outlet - Front of store - Carpeting Near Me - Fort Myers, Florida

Terrible customer service. Extremely rude. Insinuated I couldn't afford to purchase carpet and they didn't want to waste their time with me. They are spending all their time removing my reviews which I will keep posting. They do not value their customers. Go to Klare's down the road - they did an exceptional job. Go anywhere but here. read more

Britt's Carpet Outlet - Brand new carpet and padding! - Carpeting Near Me - Fort Myers, Florida

We've bought from britts before. Last time was 2 years ago before Covid and we haven't been to Florida since. Our 2 yr old carpet is buckling and britts would not do a thing. Person who installed is no longer with them, wonder why. Britts blamed it on humidity/ ours is always at 50 percent. Poor customer service during Covid times most companies are flexible. Not britts. read more

My husband and I shopped around quite a few different places for carpet. We went to Britt's because of their award-winning status but never dreamed we'd have such a wonderful experience. We were at the store on a Tuesday, selected a carpet and they actually installed it the NEXT day. The carpet is superb quality and was the least expensive of all the places we shopped, including the big box stores. Mike Lynn's knowledge and helpfulness is excellent. If you're looking for any type of flooring, please go to Britt's. You will not only love the product, but the customer service experience is beyond compare. We highly recommend them. read more

Everything was great. Ryan was great. Made what could have been a pain - a very easy experience. We had a very large rug - 14x17 and Britt's made an expert cut so the rug would fit a new room. I will recommend them whenever asked. They showed up on time and had the rug back in no time. Could not have done anything better. read more

Britt's Carpet Outlet - Rug - cut and back in the room. - Carpeting Near Me - Fort Myers, Florida

The guy who answered the phone was very rude and spoke to me in a condescending way. I wouldn't recommend this place to anyone based off of that interaction. read more

The people working in the store do not have knowledge of the flooring products they are selling. Over priced materials, you will save a lot of money by shopping elsewhere! Their installers are hacks that will destroy your home including putting holes in your drywall, hacking up your baseboards, broken furniture, a complete nightmare to deal with! Save your money, Your home, and your home furnishings! Buyer Beware!!! read more

Repeat customer. This time I had Ryan, the manager, come to my home and measure out the kitchen and living room. He was professional and polite. I was looking for something that looked like hardwood floor. I picked something out but, he recommended a different style that saved us money and we get a lot of great comments by friends that come over. read more

We have a vacation rental house where a tenant had ruined the carpet. New renters were coming in less then a week and Britt's had great prices. They went above and beyond to get the job complete before my next renters showed up. So thankful for the friendly staff and their prompt service. read more

Purchased beautiful carpeting at a very good price. They came out and measured on a Tuesday, and installers came on Wednesday. Craig did an amazing job and completed the installation in just a few hours. Vacuumed and cleaned up all three rooms! Couldn't have been happier with their service! read more

Great job and great price. This is the third time in the past 16 years we have purchased carpet from them, and every time has been a very good experience. read more

Haven't bought my carpet yet, but wanted to leave a review about my experience at the store while browsing for carpet. The associate was friendly, helpful, and honest. I'm on a budget and she told me the honest truth about the quality of carpet I was looking for and helped me locate the best carpets for my price range and situation (ie. Having a home with pets). We're definitely getting our carpet here. Not to mention, checking in on yelp gets you free padding! read more

The staff at Britt's was very helpful in helping me identify commercial carpet solutions that fit my budget. I had never shopped for carpet before (no, not even for my home) so I needed lots of help to feel like an educated consumer. The price with installation and removal was clear, and I knew exactly what I would be paying for. It looked like there were great bargains on remnants, but I had a very large order. I would recommend Britt's especially on the basis of good customer service! read more

Awful customer service. They do not care about the customer and assume based on age, race or other factors that you can't afford their carpet. Extremely rude and unpleasant, so glad I decided not to use them. read more

You know you will get quality flooring at a great price when you shop here. The service is great and they really care about the customer. I highly recommend Britt's Carpet when you are in the market for flooring. read more

Britt's has a wide selection of remnants as well as their excellent range of large-roll carpeting, so if you only have a small area to carpet (one room) and have a very generic color in mind, you can get a great deal on high-quality carpet left over from some larger job. Their installers were very fast and professional. Overall a positive experience, and the carpet has totally stayed in place and been great for the last year and a half. read more

I purchased wall to wall carpet from Britt's 11/2015 for the living/dining room and master bedroom. The installers did not do a very good job and we had to have them come back to stretch the living room carpet because there was a gap between the wall and the carpet where you could easily see the sub-floor. Within about a year the carpet in the living/dining room began to show signs of wear. We do not have children or pets and always remove our shoes before entering the house. The bedroom carpet developed a large bubble about a year or so ago. Today I went to Britt's to see if they could have an installer come out to stretch the carpet. Mike at Britt's said I would have to call an installer and pay to have it stretched. They only guarantee their work for 1 year. When I went to Home Depot to inquire about stretching carpets they told me they guarantee their work for the life of carpets they install. NOTE I received a prompt reply to my review from Ryan L who explained why I was out of the warranty. He also asked me to please take Mike's offer and they want to take care of me. I never received an offer from Mike. He merely gave me names and phone numbers of installers I could call to hire to make the repair. read more

I had purchased carpet at Britt's in 2013 and there was only 9 months of use as I only was there in the winter. Seen wearing already with many "Bubbles" door to poor installation. Called Britts several times to no avail. Definitely would not buy from them again! read more

I am updating my critique of Brit's Carpet . The installation was spot on and looks great. However , we had most of the furniture out of both bedrooms (king bed) thinking that with the proper amount of crew that the job would be done in a snap. The installer did get help ,but ,lost an hour while he went to get him. 5 hours for 2 mostly empty rooms is more than necessary. read more

Was there yesterday and dealt with Ryan - he gave me fair estimates - going back at lunch today to seal the deal. They are going to take the carpet I liked and make it into a rug and "line" it. Very happy! read more

I've been asking for an estimate for carpets but appear to be getting a run-around. Steve, the guy on the phone, said he sent me several emails but I received none. Their excuse that they are having internet problems and that he wasn't very good at emails. I then asked how much the estimate was the they put together, but they couldn't answer that saying they have a customer in the store. They sound pretty shady to me. read more

Am giving this company one star for Ryan coming to our home outside of the rigid operational hours of 9-5 Monday through Friday for measures and installs. Shame on me for visiting their store multiple times to try and get carpet. I found the saleslady there to be rude and felt like it was a bother to get questions answered. Finally bought carpet and set date about a month out for install on February 20th. Talked with Ryan multiple times about furniture and how I would have to burn a day of vacation since weekend work was not possible for Britt's carpet. Agreed to have bed and a dresser in the rooms which were too heavy to lift. I called Britt's after 9am on 2/20/18 to confirm install. After 10:30 the installers arrived. They requested to see the rooms prior to unloading. Got upset when they saw a bed in the bedroom. said it had to be moved in order for them to install. Told them too heavy for me to do. Went in 2nd bedroom and let them know I could move the mattresses into hall if needed and dresser needed help to move as was too heavy for me to move with my daughter. They went into walk-in closet and said everything in entire closet needed to be completely removed. Clothes are not touching the floor and not sure why they wanted this done. Said they needed to make call to Britt's .Essentially, they wanted me to call a moving company and have everything removed. Told installer that that was not reasonable as no one would dispatch to my house in 5 minutes. Both installers left my home. I called Mike at Britt's and he said Ryan would call me. No phone call back. I called and was told Ryan was not in. I called and was then connected with Ryan about 3:15pm. He indicated that he was "busy with customers" and could not return my call. Well, I assume since 950.00 is on my credit card I am a customer too. Was left hanging by Britt's, no carpet, waiting for a refund. Received refund today. It was made very clear that I can take my business elsewhere and believe me, we all have done that yesterday. The new carpet company is more than willing to move a dresser and bed no problem. read more

I put a deposit down on laminate and scheduled an installation date. The man who came out to measure was polite and on time. The installer's came and didn't have the tool they needed to level out part of the floor and decided to come back. We discussed me getting a vapor barrier (this is a mobile home). When I called my salesman back to reschedule the installation for the next day, which I was told was open before, he said that it was booked, and also the next day. He also said that unless I had the barrier installed before the installation, my warranty would be voided. This was never discussed at the time of sale, and the installer's didn't even know that there wasn't one in place until I told them! Seems that they make up the rules as they go? I called to cancel the order and was told I could not. When I said I received no product and there was nothing in the contract about cancellation, he said then he could cancel it, but there would be a 20% re-stocking fee, because it was special order. Never was I told it was "special order". I asked if it was in stock when I was in the store and the answer was yes. Also nothing on the sales receipt stating it was special order. $376 for a restocking fee is ridiculous and I highly recommend shopping elsewhere unless you have money to burn. read more

I went to Britt's Carpet and told them I needed carpet for my son's room. I told them that he has some health issues and he needs carpet with low VOCs. Mike agreed that most carpets today are made with very low VOCs. I ordered my carpet from them and paid $600. The installers were very rude and even cursed in my house. That same morning I had carpet from Lowe's delivered and installed in another part of the house. The Lowe's installers were very professional and the Lowe's carpet had almost no smell at all. When the Britt's Carpet installers brought the carpet into my home, the smell of it was overwhelming! I hoped it would air out, but it has been 3 weeks and my son cannot even go into his room! I have to keep his door shut to keep the whole house from smelling. I have left the window in his room open every day and night for those 3 weeks and the smell is the same. Extremely strong and extremely toxic. I have done a lot of remodels and put in a lot of carpet and have never experienced carpet this toxic smelling! I have called Mike 2 times since and the most he offered me was a slight discount on buying some more carpet from them. NO THANKS! I am ripping it out and buying carpet from Lowe's. I will not make that mistake again! I think Britt's carpet should be a little more concerned with their customer satisfaction. It is actually a big part of running a successful business. read more