I would like to recognize Jordan for the excellent service he has provided in handling our…read moreprofessional liability insurance since November 2023. Throughout this time, Jordan has always been highly responsive, professional, and helpful. He has consistently answered our questions promptly and assisted us whenever needed. His excellent service has made our experience with your company very positive. We sincerely appreciate Jordan's support and would like your company to know what a great job he has done.

We bought a policy through them for one year. Terrible customer service. They don't answer their…read morecalls. They don't return calls when messages are left. I'm not sure why their ratings are so high. Thank God we didn't have to make a claim. So grateful we found another insurance provider.

Scott was very professional throughout my experience shopping for new home and auto policies. He…read morewas very quick to respond on any inquiries I had on my end. Not only was he able to save us money but improved the coverage we previously had with our past carrier. I would honestly recommend Scott for your insurance needs! Very responsible and works for you! Bernie

I reached out to Scott regarding auto insurance and he was very honest about what he could offer…read moreand ended up recommending that I go with another carrier, based on his expert analysis. I was very pleasantly surprised at his honesty and generosity regarding information on the insurance options in today's strange post covid climate. He later spoke to me to answer questions I had about recommended coverages, even though I would not be a client in the short run. I would highly recommend working with him. Exceptional integrity and customer service!

Simon is really responsible and knowledgeable for my case. He helps to solve my difficult case…read morereally fast. It is incredible.

I have been a customer of Mercury Insurance for many years for both my auto and home insurance. On…read moreAugust 14, 2026, I visited KCal Insurance Agency in Irvine to clarify some questions regarding my coverage, which was coming up for renewal. Unfortunately, the experience was very disappointing. The associates I initially spoke with did not appear to have adequate knowledge of the insurance matters I was asking about. Eventually, the Branch Manager, Bruce, stepped in. However, he was also unable to explain what endorsements were included in my policies and some other issues. Rather than addressing my questions or helping me understand my coverage, Bruce became hostile and rude, which I found particularly disappointing from someone in a management position. After spending more than 40 minutes at the office, I left without having my questions properly answered or my concerns clarified. I hope KCal Insurance Agency takes this feedback seriously and provides its associates with better training to ensure they can confidently and accurately address customers' insurance questions. More importantly, I believe the Branch Manager should set the standard for professionalism, courtesy, and customer service for the entire team. I sincerely hope KCal improves its customer service and professionalism so that long-standing customers receive the level of assistance and respect they deserve.

Lawrence is an extraordinary insurance agent and will go above and beyond to take care of you. As a…read morereal estate agent and mortgage broker, I have a lot of clients that need to secure a homeowners insurance policy for their home. When the time comes, I am happy to recommend Lawrence and his Farmers office. Lawrence and all of his associates are professional, knowledgeable, and respond very quickly to inquiries. They are extremely flexible with the quotes they give and will always make adjustments to meet the homeowner's needs; that can include adjusting deductibles, coverage amounts, or premium amounts. I have worked with plenty of insurance companies throughout my career, and I can say with certainty that I wholeheartedly trust Lawrence!

We had a great experience working with Lawrence Ku Agency, especially Tiffany. She listened to our…read morepriorities, explained our options clearly, and helped us find coverage that best fit our needs. She was knowledgeable, responsive, and a pleasure to work with. Highly recommended!

I'm a mortgage broker, and I was introduced to Julius by one of my clients who uses him as their…read moreinsurance agent. In my business, one of the most important things during a home purchase or refinance is speed, communication, and service -- and Julius absolutely exceeded my expectations. From the very beginning, I was blown away by how responsive, knowledgeable, and efficient he was. After seeing firsthand how well he took care of my client, I started referring more of my clients to him whenever the opportunity arises. Whether it's residential or commercial insurance, I know my clients are in great hands with Julius. The feedback I continue to receive from them has been incredible -- they consistently mention not only the outstanding level of service, but also how competitive his pricing is. I think it speaks volumes when another business professional is willing to confidently refer their own clients. I highly recommend reaching out to Julius for all your insurance needs. You won't be disappointed.

Julius was very helpful and thorough.. he explained all the coverage options in detail.. One of the…read morebest insurance agents I have worked with!

I was completely overwhelmed and nervous about Medicare. I knew there were things that I could…read moremiss, and I wanted to make sure I got it all right. Somehow ran into an ad for a free webinar, and signed up. It was so informative and to the point. I went in knowing nothing and came out feeling like I knew what all my options were and what decisions needed to make. So I signed up for a consultation, and spent almost 2 hours on the phone with Joseph Martin and now I am all signed up! What a relief. Can't recommend them more highly.

The Medicare Specialist Elliott Martin is amazing. He gives genuine help each time we have…read morequestions and concerns. I will definitely recommend him and his company to friends who are looking for help and guidance with Medicare.

Hey Charmaine - I definitely would have gone with you for my property insurance but my old insurer…read morecame back with a better deal and ended up renewing with them. Charmaine was one of the best insurance folks I have talked to and was very prompt and detailed in the answers she had given. Gosh - I had called over 20 places on Yelp to try and find a fast quick quote on a SFR house but it was such a navigation to be able to find someone decent. Charmaine did everything I needed and got me a quote very quickly and even called me back to correct something and even lowered my rate. I am sad I wasn't able to go with Charmaine but if I ever need other insurance needs, I would come back to Charmaine. Thank you Charmaine!!

Charmaine, was outstanding in all aspects of a customer service experience. She is prompt,…read morecourteous and extremely helpful in obtaining insurance. I highly recommend her for any insurances needs.

Very much impressed with the service I received from Manuel (Manny). He was extremely helpful and…read moremade sure I not only got my policy lowered but was very attentive to detail and made sure I received everything I asked for. Helping me find a cheaper policy honestly was the best thing I can do for the start of this year. Manny made sure that is definitely what I got! Thank you for your patience and genuine concern by going out of your way to assist me all day!

Highly recommend you to go with Paul. Paul is an Honest young man that's goes above and beyond for…read morehis customers in getting the best deals. Thank you for making sure I got taken care of and insured.

Neal is an excellent Agent. Always available. Knows his coverage and policies…read more I've been doing business with him for 7 years never a problem.

I called Neil when my daughter was deathly ill in the hospital in Newport Beach. I needed to change…read moremy insurance and get good advice. He came to the hospital and gave me all my options along with his years of experience. I trust Neil and you should too. Why go through agonizing insurance programs and confusion when you can just call a professional. Call him now, you'll be glad you did. Kim Olson

I have been getting "urgent" spam emails from this company, pretending to be my apartment leasing…read moreoffice. They are claiming I do not have renters' insurance when I have confirmed with my leasing office that I do. It's pretty obvious that they REALLY want me to buy my insurance plan from them and when I look at the email's sender, it has come directly from eRenterPlan, NOT my leasing office. So stop it!

They fraudulently auto charge me when I already moved out and make it very difficult to get my…read moremoney back. Really messed up