Unfortunately, this location doesn't need another meeting, another pizza party, or another…read moremotivational speech--it needs accountability, competent leadership, and a complete cultural reset. I am a current employee of The Grand of Dublin. For privacy and safety reasons, I will not identify the department I work in. What I will say is this: If my own parent, grandparent, or loved one needed long-term care today, I would NOT choose this facility. That statement alone should speak volumes. Before I address the problems, I want to recognize the people who continue to carry this building on their backs. There are incredible aides, nurses, kitchen staff, Activities, Housekeeping, Maintenance, and other employees who genuinely love these residents and go above and beyond every single day despite being overworked, understaffed, underpaid and unsupported. I would love to recognize each of you by name, but I won't because I don't want anyone to face retaliation. You know who you are, and the residents are fortunate to have you. Now for the hard truth. One of my biggest concerns is Memory Care. These residents deserve dignity, compassion, stimulation, and opportunities to engage with others. Instead, I watched opportunities become increasingly limited,due to them not being allowed to leave their units. The Activities department consistently created meaningful events, and they deserve tremendous credit for bringing joy to residents despite the obstacles placed in front of them. What disturbed me even more was hearing certain employees openly say they "hate" the very residents they are paid to care for. Healthcare is stressful. Everyone has difficult days. But if you've reached the point where you resent the vulnerable people depending on you, it's time to step away from this profession. I also personally observed residents waiting extended periods after using their call lights. That should never become normal. Residents deserve to be treated with urgency, dignity, patience, and respect--not as inconveniences. The building itself is beautiful. Families walking through the front doors will probably be impressed. Unfortunately, a beautiful building means very little if the culture inside it is broken. There is far too much gossip, finger-pointing, favoritism, and unnecessary conflict between departments. Instead of working together, people are often blamed for problems they didn't create while the real issues continue to go unresolved. That doesn't just damage morale--it eventually affects resident care. I also want to acknowledge the kitchen staff because I personally watched them receive unnecessary disrespect while simply trying to do the job they were trained and expected to do. What I could never understand was hearing employees openly say they "HATE" an entire department because they didn't like how certain procedures were being handled. That isn't professionalism--it creates division, destroys teamwork, and ultimately affects resident care. I heard those comments far too often, and no department deserves to be treated that way. Could the food improve? Yes. Could organization improve? Absolutely. Could additional training benefit the kitchen? Of course. But here's the part many people seem to ignore: every single department could benefit from additional training. No department is perfect, and no department should be made the scapegoat for larger operational problems. Respect is not something employees should have to earn based on their job title--it should be the standard. Housekeeping, Dietary, Nursing, Activities, Maintenance, and every other department all play a vital role in caring for residents. When one department is constantly blamed or disrespected, everyone loses--especially the residents. I also witnessed what I perceived to be unequal treatment of some African American employees and employees being encouraged to leave paid 5-star reviews. Fairness cannot be selective, and trust cannot be bought. Respectfully I cannot recommend this facility to anyone looking for a safe, respectful place for their loved one.

My father, who has multiple myeloma (a serious blood and bone cancer), was admitted here for rehab…read more After touring the facility, I felt confident he would receive good care. Unfortunately, that was not our experience. Less than a week into his stay, we were told insurance would no longer cover him and he needed to be discharged. I was not properly notified the day of discharge and received a call while at work saying he needed to be picked up. When I arrived, he was extremely weak and clearly not well. I had previously asked staff to check him for a UTI because he was weak and acting confused. I do not know if that was ever done. As I was helping him into my car, he told me he had orange urine and swelling. Staff told me he was "good to go." Within 21 hours of leaving this facility, he was transported by EMS to the hospital and diagnosed with a UTI. Very disappointed in the lack of thorough assessment and discharge planning, especially for someone with cancer and a compromised immune system. Families need to ask questions and closely monitor their loved ones here.

All I can say about this place is RUN!!!.....and find a place with an honest, caring management…read moreteam who cares about more than the $$$. There is a lot of false advertising happening at Brookdale Murfield. The first thing they do is they "stage" all their tours. The memory care unit preys on the fact that the residents have no recall of their meals, staff, day to day events, or the fact that they are often ignored. They have some caring, hard working memory care unit staff, but they are directed by a poor management team, and are beholden to managements ways. The communication is nonexistent, residents rooms aren't cleaned weekly as charged (or well), lack of quality engagement with the residents was noted, meals are often mediocre and small portion size was noted with water only for a beverage. You don't get what you pay for in your fees. It doesn't end here so RUN!

Office staff has been working with us and is great so far. Fits the look for my family member will…read moreupdate in a month after move in.

Willow Brook Christian Home Assisted Living Facility is a highly recommended facility and home for…read moremy mother and family. Our family researched and visited assisted living facilities in the area, Willow Brook Christian Home Assisted Living provides all-inclusive and comprehensive care. My mother was having frequent falls and losing weight prior to moving into the assisted living facility. The personal and compassionate care from each and every staff member has helped her regain her strength, independence and provides her with a great outlook on her future. The staff goes above and beyond in caring for my mother's needs daily. Finding the proper care for your family member can be overwhelming, but as a family, we know she is receiving the best care from Willow Brook Christian Home Assisted Living team.

Nursing homes are not a lot of fun, but some are better than others…read more This place is considered one of the best as far as nursing home and rehab centers are concerned. It's clean, friendly, and well staffed. They've got fishtanks, birdcages and dogs are allowed to visit. It's actually a fairly pleasant place to visit. If you have a loved one who is elderly or recovering from a serious injury consider Willow Brook Christian Home. Check with WBCH early and often because they run at full capacity and it's a challenge to find an open spot. Parking is in the back of the building.

This facility apparently does not have qualified staff to provide the level of care of the patients…read morethey are accepting. My 53 yr old sister died there today. She'd gotten very sick two months ago, she had to have a trach and long story short, she was transferred to another facility who, had her transferred to this hell hole of a nursing home! First of all, if Arlington does not have staff around the clock who are skilled at suctioning patients with new trachs then it is ILLEGAL for them to accept a patient who's needs they can't meet! The nurse told my brother that my sister stopped breathing while she was suctioning her, this tells ME, a retired nurse in NM, that the nurse had her airway blocked much too long! Once she stopped breathing they called the paramedics who transferred her to Riverside who pronounced her. DO NOT LET THE HOSPITALS SEND YOUR LOVED ONES TO PLACES LIKE ARLINGTON! Their last survey in 2024, they had MULTIPLE nursing issues, Specialty is also at fault for not ensuring they had staff who could provide the level of care she required.

A terrible place! I was due medication at 4pm, 8pm, midnight, 4am. NEVER got one pill. I couldn't…read moreget up to go to the bathroom and they told me to pee the bed. I did and then I sat in a urine soaked nightgown and bed for 6+ hours. The room was a toasty 78° and I had ask at 2pm to have it lowered. They said they would do it. Never happened. They had nothing for bed sores. And, did I mention that the lights flickered non stop. Staff said they had been that way a long time- so they put me in a room that wasn't 100%. And I wasn't alone. I heard other residents calling out. The call button was a joke. They had no oxygen for me. They had only large size depends. At one point I was told that there was no nurse or boss in the home and I believe it. They could care less about the people.

My wife spent a week in there and the care was far below sub-par, her meds were ALWAYS late (she…read morehad knee replacement) the Dr's orders were ignored, the staff was rude beyond belief, if it were possible to give negative stars I would. I have been in touch with our family attorney, and we are bringing a case for them to be shut down for good.

took them for 8 am till 1130 am to let me know my sister had passed…read moretook my daughter in law to come on Friday to get them on schedule for her pain too many patients per nurse tryin to find out how person is doing doesn't happen because they are too busy or don't care. Havin a social worker call to explain what is happening never happens For as much as they charge you would think they would be better

My father died after one week at Altercare of Hilliard. His last words to me, which will haunt me…read morefor the rest of my life, were, "They never come! I call and they never come! I need to try to sleep off this stress." I gave him a couple of hours to sleep, then called his room. No answer. I called the nurses station. No answer. About an hour later, his nurse called. She said, "I found him unresponsive." According to her, staff members and EMS tried to resuscitate him, though his autopsy did not note any signs of CPR. "What do you want us to do with the body?" was the next question. I was not at home, so I told her I'd have to call back in a little while. A few minutes later, another call from an administrator, "What do you want us to do with the body??" I was on my way back home and told her I'd have to call them back. The level of attention you receive once deceased is astonishing. In the days leading up to his death, he had complained to the staff about their unresponsiveness. It would take over an hour for a transfer from his wheel chair to his bed. He ended up developing an abrasion from sitting too long. Aides would apologize and say that they were fighting against frequent staff shortages. All of this falls at the feet of the administration. CEO Greg Colaner, I'm looking at you. Do better. My father died of a heart attack while under tremendous stress caused by an unresponsive staff. Please spare your family members from this facility. I wish I had.

This place shouldn't even be on your list to consider for your family members rehab. My fil made it…read moreless than 24 hours before we requested him to be moved to another facility. In the 24 hours he was there they missed his meds and didn't even offer him his inhaler. This was just the beginning he also smelled of urine, his bed and clothes were soaked from his accident. He had called for assistance and the nurses didn't respond. There was one nurse that helped me get him out of bed into a wheelchair and brought fresh linens her name was Christy but it takes more than one great care giver for a facility like this.

My uncle is here right now and this place needs to be shut down for good they are giving him other…read morepeoples pills (the person who did it was named Elvis he still works there) the food is worse then prison food and as far as the promised 3hrs of PT per week he has seen less then 30mins if lucky do not send anyone you love or even hate here it's not living at all and the truth is he had a roommate who was on a pacemaker they took him off said pacemaker about 5months ago and he is still alive I can not express the way this place is i get countless calls from my uncle asking me to kill him saying he gives up and I've been there till about 4:00am and all they do is sit at the station and watch TV my honest opinion is to just take care of them yourself and I'm his 15 year old nephew

This has to be the worst place I have ever been and possibly the worst place to send anyone you…read morecare about. I have a dual care plan that includes medicad so that makes it even more challenging to get a bed. I am supposed to be in here for short term rehab due to a fall in my house. I am putting in a transfer and hoping that I can get out of here asap. Where to start. So the staff and the residents have been exposed to covid and residents still haven't been tested for covid. I'm vaccinated but it's possible to still get covid. Dr's orders are not being followed. I have had to get all of my food through door dash and target because the food is disgusting. There's a foul odor on throughout the building that is noticeable to everyone including staff. Aides come in at all times of the day including 4 am to clean your trash. The most disturbing thing is seeing residents that are in the hallways who have a variety of different issues including dementia and alzheimers that need to go into an alzheimer's facility. I just lost a loved one to complications from dementia so I'm aware of the signs of this awful disease. Don't send anyone you care for here.

I'm using this facility to recover from surgery. It's in a great location and scheduling is easy…read morewith early morning and evening hours. Amy is a great PT and I recommend her and this location