My father, who has multiple myeloma (a serious blood and bone cancer), was admitted here for rehab…read more After touring the facility, I felt confident he would receive good care. Unfortunately, that was not our experience. Less than a week into his stay, we were told insurance would no longer cover him and he needed to be discharged. I was not properly notified the day of discharge and received a call while at work saying he needed to be picked up. When I arrived, he was extremely weak and clearly not well. I had previously asked staff to check him for a UTI because he was weak and acting confused. I do not know if that was ever done. As I was helping him into my car, he told me he had orange urine and swelling. Staff told me he was "good to go." Within 21 hours of leaving this facility, he was transported by EMS to the hospital and diagnosed with a UTI. Very disappointed in the lack of thorough assessment and discharge planning, especially for someone with cancer and a compromised immune system. Families need to ask questions and closely monitor their loved ones here.

I was a "patient" at The Grand during September/October, 2024. I was there for approximately a…read moreweek and I can tell you this place sucks! My room was not cleaned, we had to obtain sheets and towels from the "nurses station". PT was only an hour during weekdays only. The food was inedible and disgusting. Employees were never around and did not provide the proper amount of service.

Please do not take your loved ones to this facility. my…read morebrother fell out of his bed 6 times trying to go to the restroom because nobody would come help him & he was a fall risk to begin with. No Alarms to let them know he was getting up after the first fall would have been the thing to do but i guess if the rude staff wasn`t around they wouldn`t have heard the alarm either. I was there visiting last Friday evening and I couldn`t believe how scarce the staff was and when I did find a staff member he was about as uncaring as they come. Never again, this place is horrible!!

It is a great place; staff are helpful and Always want to make sure everyone is happy and their…read moreneeds are fulfilled.

Willow Brook Christian Home Assisted Living Facility is a highly recommended facility and home for…read moremy mother and family. Our family researched and visited assisted living facilities in the area, Willow Brook Christian Home Assisted Living provides all-inclusive and comprehensive care. My mother was having frequent falls and losing weight prior to moving into the assisted living facility. The personal and compassionate care from each and every staff member has helped her regain her strength, independence and provides her with a great outlook on her future. The staff goes above and beyond in caring for my mother's needs daily. Finding the proper care for your family member can be overwhelming, but as a family, we know she is receiving the best care from Willow Brook Christian Home Assisted Living team.

Nursing homes are not a lot of fun, but some are better than others…read more This place is considered one of the best as far as nursing home and rehab centers are concerned. It's clean, friendly, and well staffed. They've got fishtanks, birdcages and dogs are allowed to visit. It's actually a fairly pleasant place to visit. If you have a loved one who is elderly or recovering from a serious injury consider Willow Brook Christian Home. Check with WBCH early and often because they run at full capacity and it's a challenge to find an open spot. Parking is in the back of the building.

This facility apparently does not have qualified staff to provide the level of care of the patients…read morethey are accepting. My 53 yr old sister died there today. She'd gotten very sick two months ago, she had to have a trach and long story short, she was transferred to another facility who, had her transferred to this hell hole of a nursing home! First of all, if Arlington does not have staff around the clock who are skilled at suctioning patients with new trachs then it is ILLEGAL for them to accept a patient who's needs they can't meet! The nurse told my brother that my sister stopped breathing while she was suctioning her, this tells ME, a retired nurse in NM, that the nurse had her airway blocked much too long! Once she stopped breathing they called the paramedics who transferred her to Riverside who pronounced her. DO NOT LET THE HOSPITALS SEND YOUR LOVED ONES TO PLACES LIKE ARLINGTON! Their last survey in 2024, they had MULTIPLE nursing issues, Specialty is also at fault for not ensuring they had staff who could provide the level of care she required.

A terrible place! I was due medication at 4pm, 8pm, midnight, 4am. NEVER got one pill. I couldn't…read moreget up to go to the bathroom and they told me to pee the bed. I did and then I sat in a urine soaked nightgown and bed for 6+ hours. The room was a toasty 78° and I had ask at 2pm to have it lowered. They said they would do it. Never happened. They had nothing for bed sores. And, did I mention that the lights flickered non stop. Staff said they had been that way a long time- so they put me in a room that wasn't 100%. And I wasn't alone. I heard other residents calling out. The call button was a joke. They had no oxygen for me. They had only large size depends. At one point I was told that there was no nurse or boss in the home and I believe it. They could care less about the people.

took them for 8 am till 1130 am to let me know my sister had passed…read moretook my daughter in law to come on Friday to get them on schedule for her pain too many patients per nurse tryin to find out how person is doing doesn't happen because they are too busy or don't care. Havin a social worker call to explain what is happening never happens For as much as they charge you would think they would be better

Our family's experience with this facility was deeply concerning. We observed ongoing sanitation…read moreissues (urine-soaked floors, feces on walls, unchanged bedding) and chronic understaffing. Staff were often on their phones or asleep while call lights went unanswered. Communication was awful -- many times our calls went unanswered, and the voicemail box was too full to accept messages. When we did reach nursing staff to ask about tests or results, we were often told they had been completed when they had not, causing a complete loss of trust. My father experienced unreported falls, medication errors, and a broken call light that remained unrepaired for weeks despite his high fall risk. Even hospice documented concerns that were not addressed. I hope management and state oversight take action to ensure residents receive safe, dignified, and honest care.

My father died after one week at Altercare of Hilliard. His last words to me, which will haunt me…read morefor the rest of my life, were, "They never come! I call and they never come! I need to try to sleep off this stress." I gave him a couple of hours to sleep, then called his room. No answer. I called the nurses station. No answer. About an hour later, his nurse called. She said, "I found him unresponsive." According to her, staff members and EMS tried to resuscitate him, though his autopsy did not note any signs of CPR. "What do you want us to do with the body?" was the next question. I was not at home, so I told her I'd have to call back in a little while. A few minutes later, another call from an administrator, "What do you want us to do with the body??" I was on my way back home and told her I'd have to call them back. The level of attention you receive once deceased is astonishing. In the days leading up to his death, he had complained to the staff about their unresponsiveness. It would take over an hour for a transfer from his wheel chair to his bed. He ended up developing an abrasion from sitting too long. Aides would apologize and say that they were fighting against frequent staff shortages. All of this falls at the feet of the administration. CEO Greg Colaner, I'm looking at you. Do better. My father died of a heart attack while under tremendous stress caused by an unresponsive staff. Please spare your family members from this facility. I wish I had.

This place shouldn't even be on your list to consider for your family members rehab. My fil made it…read moreless than 24 hours before we requested him to be moved to another facility. In the 24 hours he was there they missed his meds and didn't even offer him his inhaler. This was just the beginning he also smelled of urine, his bed and clothes were soaked from his accident. He had called for assistance and the nurses didn't respond. There was one nurse that helped me get him out of bed into a wheelchair and brought fresh linens her name was Christy but it takes more than one great care giver for a facility like this.

This has to be the worst place I have ever been and possibly the worst place to send anyone you…read morecare about. I have a dual care plan that includes medicad so that makes it even more challenging to get a bed. I am supposed to be in here for short term rehab due to a fall in my house. I am putting in a transfer and hoping that I can get out of here asap. Where to start. So the staff and the residents have been exposed to covid and residents still haven't been tested for covid. I'm vaccinated but it's possible to still get covid. Dr's orders are not being followed. I have had to get all of my food through door dash and target because the food is disgusting. There's a foul odor on throughout the building that is noticeable to everyone including staff. Aides come in at all times of the day including 4 am to clean your trash. The most disturbing thing is seeing residents that are in the hallways who have a variety of different issues including dementia and alzheimers that need to go into an alzheimer's facility. I just lost a loved one to complications from dementia so I'm aware of the signs of this awful disease. Don't send anyone you care for here.

MICE infestation. Brought to their attention multiple times, never addressed or cleaned up. Do not…read morebring your loved ones here- it is the slums of all assisted living!!!!!