I have been a resident for 11 months. There have been a lot of ups and downs. A lot of problems but…read moreI feel we are doing as well as any other community. The turn around here has been our DON, Kiim, and she has truly taken in the problems of the residents and has been a great "in between " The residents and their families can trust she has their loved ones as priority.

I've been here about 3mo now and, yes, to quote Karen, there are ups and downs, but I've never seen…read morea group of people work so hard to make this place work. Everyone pitches in to help where needed--you see that most clearly when help is short in the dining room-- aides and activities people, guest tours person and even the front desk lady pitch in. Most of all, the executive director Dennis and the new supervisor over the aides, JD, are out there leading by example. Are we missing a nurses today/tonite? Dennis Is also a nurse, and he'll step in, day or night, and JD does the same with the aides--and no complaints--they do what needs to be done, and if there is garbage to take out or a mess on the floor that needs to be taken care of---it is, and no task is 'beneath' them--all pitch in when they see the effort from the top down. Dennis also seems to be holding everyone to a high standard, and JD is following, and the staff I interact with, almost all already excellent. are stepping up and responding more quickly to my call button, and other needs. I know that finding staff is hard, but that's true everywhere ( from things aides have shared about other facilities.} New aides and nurses are arriving now, tho, and I am happy with the current situation.The food is very good and varied, and problems I had with transportation and meds have been taken care of positively. I chose this place out of 4 choices and I'm glad I did. (and so is my cat.)

I visited Glenwood and found it to be clean and well organized. I met with key staff who were very…read moreknowledgeable which I appreciated in my current circumstances. I am choosing this home for my Mother because I could feel the caring and see how the others are responding, I know my Mother will feel safe and enjoy the others here. Has a feeling of home others we visited did not showcase as well. We did have a meal and it was very good, even my Father who joined us for visit enjoyed dinner and he is picky!

My Dad was here for 2 1/2 years. We moved him to a better place this morning. Glenwood cannot…read morekeep staff. We have seen at least 6 sets of directors and directors of nursing in 2 1/2 years. Therefore there is no consistency in nursing staff either. They "lost" my Dads brand new leather recliner. I wouldn't recommend this place to anyone.

My mother-in-law has been cared for by Friendship Village for two plus years. She's had a lot of…read moreup and downs in her medical journey but overall she has declined because of age. I've seen the daily routine of care and you can see the aids are in experienced and seem careless at times leaving her for hours of unattended checks on her for bathroom visits. This leads to her room smelling of foul smells. This is the reason local family members for not wanting to see their grandmother. I'd give five stars to of activities department. Because of the one great RN named Dawn, she should get five stars. So, that's a total of two stars for the rest of the place. For the price we pay, this place should have better aids and provide more attention vice leaving them to exist in their rooms to sit in filth.

Disclaimer: FVD is a client of mine and I help them with PR and marketing. That said, I've spent a…read moreton of time here in the past two years and I literally call this my happy place. If my aging parents lived in this state, there's nothing that would give me greater happiness and peace of mind than seeing them retire to FVD. Imagine a super cool college campus with great people, fun activities and awesome food - but NO job, responsibilities or stress whatsoever. That's what retirement living at FVD is like. You move in young, healthy and spry in your 60s and basically have the time of your life. As you get older, additional care and support is there when you need it. The new expansion they're doing, while obviously causing a bit of construction noise/mess now, is going to be AMAZING once it's complete. The Health Center (nursing home) side is wonderful too, once the time comes for that level of care. The people are great - both residents and staff. I love this place and I'm so glad I get to work with the team and residents as part of my day job!

If I could give 0 stars I would. This is an absolutely awful place--do not put your loved ones…read morehere. It was no only a horrible experience for my grandmother, but for all the family every time we visited her. Care was negligent, unkind, and unprofessional. HAL is depressing. I can't begin to express what a relief it was when we were able to move her elsewhere.

I work at this lovely community and I absolutely love the team and the residents! The current…read moreresidents are so welcoming to the new residents and they help make them feel at home. I've seen some of the most resistant residents partake in activities once they are here and enjoying their days filled with laughter and activity. We offer so many wonderful floor plan options and certainly some unique differences. If you are looking at options for your loved, please start here and you won't regret it!

Our Mother was a resident at Paramount Senior Living at Polaris before her passing. Moving her…read moreinto the facility was the greatest decision our family made. The Team/Family (Lori, Hannah, etc.) at Paramount are so sweet and caring. Always had my mothers care as their top priority. I would HIGHLY recommend the Paramount Senior Living at Polaris community for anyone looking to care for their loved ones.

My mom was here for a respite stay to recover from knee surgery. The staff was awesome and took…read morecare of all of her needs. She was very grateful.

I was here after I fell and broke my leg! I have enough metal in my leg that I can't walk in and…read moreboard a plane without being questioned! The care I received here was better than I expected. I had heard from former patients that they were recommending Mill Run Rehabilitation. The care from not only the staff, but the doctors and therapists were also very supportive and encouraging to me. The Physical Therapist and Occupational Therapist had me out of bed and worked with me to get me up and moving when I didn't think I could do anything yet! I was very sore from my surgery but with their help, was up moving long before I thought I was ready! The administration was friendly and worked with me to try to get a few more days to work on using the steps in therapy to be able to get into my home. Unfortunately, insurance did not agree and I had to leave due to the fact that I would not be covered by insurance any longer. I was discharged from Mill Run and I was ready to move home! There were also activities for the residents to do as well as groups that come in and have different activities for them to participate in! Since I was there near to Christmas, some of the entertainment was geared toward the holidays. The only complaints I had would be about the food. On weekends, there was less food on the trays with no desert and very small portions. On a few days, the food was very spicy and very little taste but heat. I wondered about the senior population and the amount of spices that were used! My only suggestion was to try to get more staff to work so that everyone is properly cared for. The staff l was fortunate to have were incredible! It would sometimes take a while longer for them to get to me, but they were always there as quickly as they could be! Thanks Mill Run for the care I received!

This facility is beyond awful. I wouldn't leave my dog here with out an outsider to supervise all…read moreinteractions. The facility to begin with is dirty, and management is shady. Their work ethics are non existent. My family member was often soaked in urine, and flat on his back in bed. Sometimes out of bed and falling out of a chair. And the last time I was there I called 911 because no one could tell me what was happening, or how long my family member had been in the condition he was in. I was told "I told a nurse he was really hard to wake up this morning". But couldn't tell me what nurse, what time, and if there was ever a follow up done. Ironically at the hospital they drained over 3 liters of urine from his bladder, that caused kidney damage. A catheter was placed in the ER, and was never able to be removed. My dad was never able to go back home. Call buttons were never answered in a timely manner. They would place meal trays across the room where the patient could not reach it on their own. Unchanged bedding, unkept rooms. Always told "we're just so understaffed" or the "weekend employees are unaware of how his care is specific". The only time things ran well were when JCS, DOH, and/or a social worker made planned visits.

The GRAND of Dublin is a fantastic facility! It's always very clean and the staff is friendly and…read moreattentive when I visit. There is a wide range of activities and entertainment provided to their residents and I feel as though everyone goes above and beyond when it comes to care.

Unfortunately, this location doesn't need another meeting, another pizza party, or another…read moremotivational speech--it needs accountability, competent leadership, and a complete cultural reset. I am a current employee of The Grand of Dublin. For privacy and safety reasons, I will not identify the department I work in. What I will say is this: If my own parent, grandparent, or loved one needed long-term care today, I would NOT choose this facility. That statement alone should speak volumes. Before I address the problems, I want to recognize the people who continue to carry this building on their backs. There are incredible aides, nurses, kitchen staff, Activities, Housekeeping, Maintenance, and other employees who genuinely love these residents and go above and beyond every single day despite being overworked, understaffed, underpaid and unsupported. I would love to recognize each of you by name, but I won't because I don't want anyone to face retaliation. You know who you are, and the residents are fortunate to have you. Now for the hard truth. One of my biggest concerns is Memory Care. These residents deserve dignity, compassion, stimulation, and opportunities to engage with others. Instead, I watched opportunities become increasingly limited,due to them not being allowed to leave their units. The Activities department consistently created meaningful events, and they deserve tremendous credit for bringing joy to residents despite the obstacles placed in front of them. What disturbed me even more was hearing certain employees openly say they "hate" the very residents they are paid to care for. Healthcare is stressful. Everyone has difficult days. But if you've reached the point where you resent the vulnerable people depending on you, it's time to step away from this profession. I also personally observed residents waiting extended periods after using their call lights. That should never become normal. Residents deserve to be treated with urgency, dignity, patience, and respect--not as inconveniences. The building itself is beautiful. Families walking through the front doors will probably be impressed. Unfortunately, a beautiful building means very little if the culture inside it is broken. There is far too much gossip, finger-pointing, favoritism, and unnecessary conflict between departments. Instead of working together, people are often blamed for problems they didn't create while the real issues continue to go unresolved. That doesn't just damage morale--it eventually affects resident care. I also want to acknowledge the kitchen staff because I personally watched them receive unnecessary disrespect while simply trying to do the job they were trained and expected to do. What I could never understand was hearing employees openly say they "HATE" an entire department because they didn't like how certain procedures were being handled. That isn't professionalism--it creates division, destroys teamwork, and ultimately affects resident care. I heard those comments far too often, and no department deserves to be treated that way. Could the food improve? Yes. Could organization improve? Absolutely. Could additional training benefit the kitchen? Of course. But here's the part many people seem to ignore: every single department could benefit from additional training. No department is perfect, and no department should be made the scapegoat for larger operational problems. Respect is not something employees should have to earn based on their job title--it should be the standard. Housekeeping, Dietary, Nursing, Activities, Maintenance, and every other department all play a vital role in caring for residents. When one department is constantly blamed or disrespected, everyone loses--especially the residents. I also witnessed what I perceived to be unequal treatment of some African American employees and employees being encouraged to leave paid 5-star reviews. Fairness cannot be selective, and trust cannot be bought. Respectfully I cannot recommend this facility to anyone looking for a safe, respectful place for their loved one.