Will helps us out in a pinch once again!…read more Coming off of a difficult week with one of our kids being in the hospital, we discovered our basement a/c no longer worked. We called Will, and he made time to come out the next evening. He was able to easily diagnose the problem as a blown capacitor and fixed it at a very reasonable price. We were up and running with a working a/c that same night! Will also remembered some of our other ongoing needs, with another aging a/c on our house and issues with our duplex rental. He is so knowledgeable and truthful when he talks to us about options. Having used his services many times, we trust him when he says if something is an easy fix or needing something more expensive. He is the service pro everyone should have saved in their phone. So lucky to have found him!

Will is, without a doubt, the kindest, most honest, and most patient person I've ever done business…read morewith for home repairs. From the very beginning, he took the time to listen, answer my questions thoroughly, and explain things that no other company took the time to explain. Last summer, I was told I needed to replace my HVAC system before this summer because it uses R-22. Naturally, that was stressful and felt like a huge unexpected expense. When Will came out, he carefully inspected the system and then walked me through the facts. He explained that as long as the unit is working properly, there's no need to replace it just because it uses R-22. He also clarified that refrigerant doesn't need to be added unless there's a leak (contrary to what I had previously been told about it needing regular refills). At no point did he try to upsell me or pressure me into replacing something that still works. Instead, he focused on what was actually necessary and in my best interest. That level of integrity is rare and incredibly appreciated. It's clear he genuinely cares about his customers and values doing the right thing over making a quick sale. I truly can't recommend him highly enough and will absolutely continue to use and refer him in the future.

This company is top notch. Always there for me. Their response times are well above and beyond any…read moreI've seen. Truly grateful again.

This was the best experience we've ever had with any company. When our AC went out we called…read moreseveral companies who did nothing to rectify the problem. Thankfully, we called Sterling and our air was up and running in a few hours. They are professional, knowledgeable, understanding and exemplify the true meaning of customer service! A special thanks to Michelle who got the ball rolling, to Doug who came out even though he had already finished his last job of the day and the two great installers who completed the work today. If you're looking for a company who is fair and honest Sterling is the one to call! Vickie T.

The company picked up our new toilet from Home Depot since they hadn't delivered before he came…read moreout. After coming back to our home he discovered the bottom of the new toilet was broken. He returned a second time from Home Depot with another toilet and finally got it installed. Even though Home Depot dropped the ball, Maeser scored in customer service and exercusion. Well done!

called Maeser at 340p in a panic with my main water having been turned off for two days because of…read morea shower leak upstairs. We weren't sure if it was coming from behind the tile wall or if it was just the faucet stems but another plumbing company came out yesterday and charged $99 just to tell us that we would have to hire a tile demo person to tear out the tile wall to the tune of $800 before they could even start to repair it. SMH But today Jason with Maeser was at our house within 30 minutes of our call and done with all repairs within the hour! And Maesers cost was less than half of the other company's quote! Not only that Jason was the most respectful kind man and he was obviously very knowledgeable. And he saved us from having to go to a hotel room tonight because we had no water. Jason graciously came in and treated my husband and I with respect and assured us he would take care of everything for us. He put our minds at rest which meant the world to us, especially being seniors. He definitely went above and beyond! Next up we are getting a bathroom remodel done and Maeser will be doing it of course! They even do garage doors! Please don't waste your time calling anyone else. Call MAESER and you will have a company for life that does it all and will save you money! Lisa Lewis

Dear Air Serve Management,…read more I hope this letter finds you well. I am writing to express my deep dissatisfaction with the service I received from your technician during a recent service call. When the technician arrived, he diagnosed a problem that he claimed would require a fix costing $500 and the part was under warranty. It dawned on me that you all use the $$69 tune-up fee as a means to gain entry into customers' homes and manipulate them into spending unnecessary amounts of money. This kind of integrity is disappointing and should not be a part of any reputable business model. I intend to report this experience to the Better Business Bureau, as I believe it is crucial for potential customers to be informed about my experience and the practices that I have encountered. I sincerely hope you will take this matter seriously and reassess your service policies to ensure they align with the values of honesty and integrity. Sincerely, Dr. Derrick L. Miles

I have used AireServ for many years and yesterday's service was top-notch as usual. The technician…read moreexplained everything thoroughly and wasted no time in performing the maintenance. This was the first time I dealt with this particular technician and I hope they send him for my spring tune up.

Warranty repair was fixed by Justin in just a couple hours. Nice and cool again…read more Personable and polite.

UPDATE: I had another company come out from Oldham County, I had a misfire. with a simple fix they…read morefixed my issue and said I do NOT need a new unit. I cant believe what I went though with Dr.P. Tried to sell me a new unit. Do NOT recommend. Be weary, if you communicate any dissatisfaction, the team (husband/wife) tag team and scream. The husband was in the background literally yelling. I had to ask her to stop emailing me, in which she continued. I threatened to call the county attorney if she didn't stop. Not only did she NOT stop she had an officer call me to get my side of the story. He then called her to ask her to stop calling me. She is very dishonest. I do not post negative comments unless I feel the public needs to know. No business should ever scream and tag team a customer over nothing. It is on record however. I will NEVER use them again as well as 5 other people I have found in Oldham that feel the same. A good friend had a similar experience with them both. They are fake, not genuine people, it was their unprofessionalism that shocked me. Again, they will respond to this because they are terrified of a bad review, but I must tell others about my experience And share the truth! They have now updated their response FOUR times and is adding personal information about me on here that will likely result in a lawsuit as some should be very confidential. I will now be calling the BBB on Monday and my attorney in LaGrange to consult about what they have added on here.

I was given before, and after pictures of the work done, educated on the fact that my brand new…read moreroof still included a dryer vent mesh that should've been taken off over the dryer vent itself and he fixed that and they have the tools to show their technical know how. And he was really friendly. As far as value goes, sometimes you get what you pay for, but the cost of the service that I received was $249 for Clark County Indiana residence. I thought that was very worth it.

This is a good company to work with. The first call to schedule was with a friendly co-owner. Troy…read morewho came to do the dryer vent cleaning continued the positive experience. He was clear what he was doing, offered before and after pics demonstrated the positive work. I recommend this company!

My wife likes the house frosty and was unhappy with way the A/C was responding, so we use a Bryant…read morecoupon for a system tune up. The service person did a regular clean out, but stated that there may be a larger issue with the unit. His suggestions were; the filter was too thick (which he was right about) and then a full draining at a rate of $1500. The week after the tune up the unit began to really struggle and an exterior pipe froze up (image). I did some googling and began to question the diagnosis. I then called the original installer of the unit (parts were still under warranty). Turns out there was too much refrigerant in the unit and a piece of insulation was blocking a coil. $325 and the unit is back up and running. Moral of the story; don't use heavy duty unit filters just change the cheap ones more often, get a second opinion & always check Yelp! FIRST.

Be aware!!! This company tried to sell my 70 yr old neighbor who is on a fixed income a 20k system…read moreshe could not afford. Some of us saw the truck in her driveway and immediately intervened knowing Bryant was not an upstanding business. We called another company we trusted for her and they installed a system for 8k. Please please be aware and help your neighbors that be victims of price gauging such as this.

Tim was the only HVAC group to immediately rsepond to me call / inquiry. He arrived late at night,…read moreevaluated my systems and did all he could do to maximize the output of my units. The service and immediate commitment and care for my situation was special.

Cannot recommend Tim enough!…read more Went through quotes from several places, and Tim basically got the job done for less than half of some of those quotes. He only recommended what was needed, and did not try to up sell. I wanted to get the HVAC system replaced before moving into the new place, but had a ceremonial event a few days prior. Tim made sure to plan the installation date such that there would not be any interruptions or half done work or clutter during the ceremony. Then, on the day of installation (which was one day before my move in date) there were severe storms, and the entire neighborhood lost power. Tim and his boys worked in the dark using flashlights, the entire day, to ensure that the job got done! He then came back when we had power to make sure everything was working just right. A very ethical, efficient and professional team!