Warranty repair was fixed by Justin in just a couple hours. Nice and cool again…read more Personable and polite.

UPDATE: I had another company come out from Oldham County, I had a misfire. with a simple fix they…read morefixed my issue and said I do NOT need a new unit. I cant believe what I went though with Dr.P. Tried to sell me a new unit. Do NOT recommend. Be weary, if you communicate any dissatisfaction, the team (husband/wife) tag team and scream. The husband was in the background literally yelling. I had to ask her to stop emailing me, in which she continued. I threatened to call the county attorney if she didn't stop. Not only did she NOT stop she had an officer call me to get my side of the story. He then called her to ask her to stop calling me. She is very dishonest. I do not post negative comments unless I feel the public needs to know. No business should ever scream and tag team a customer over nothing. It is on record however. I will NEVER use them again as well as 5 other people I have found in Oldham that feel the same. A good friend had a similar experience with them both. They are fake, not genuine people, it was their unprofessionalism that shocked me. Again, they will respond to this because they are terrified of a bad review, but I must tell others about my experience And share the truth! They have now updated their response FOUR times and is adding personal information about me on here that will likely result in a lawsuit as some should be very confidential. I will now be calling the BBB on Monday and my attorney in LaGrange to consult about what they have added on here.

Will helps us out in a pinch once again!…read more Coming off of a difficult week with one of our kids being in the hospital, we discovered our basement a/c no longer worked. We called Will, and he made time to come out the next evening. He was able to easily diagnose the problem as a blown capacitor and fixed it at a very reasonable price. We were up and running with a working a/c that same night! Will also remembered some of our other ongoing needs, with another aging a/c on our house and issues with our duplex rental. He is so knowledgeable and truthful when he talks to us about options. Having used his services many times, we trust him when he says if something is an easy fix or needing something more expensive. He is the service pro everyone should have saved in their phone. So lucky to have found him!

Will is, without a doubt, the kindest, most honest, and most patient person I've ever done business…read morewith for home repairs. From the very beginning, he took the time to listen, answer my questions thoroughly, and explain things that no other company took the time to explain. Last summer, I was told I needed to replace my HVAC system before this summer because it uses R-22. Naturally, that was stressful and felt like a huge unexpected expense. When Will came out, he carefully inspected the system and then walked me through the facts. He explained that as long as the unit is working properly, there's no need to replace it just because it uses R-22. He also clarified that refrigerant doesn't need to be added unless there's a leak (contrary to what I had previously been told about it needing regular refills). At no point did he try to upsell me or pressure me into replacing something that still works. Instead, he focused on what was actually necessary and in my best interest. That level of integrity is rare and incredibly appreciated. It's clear he genuinely cares about his customers and values doing the right thing over making a quick sale. I truly can't recommend him highly enough and will absolutely continue to use and refer him in the future.

The service was amazing from the gentlemen that came in to fix our A/C. They were very…read moreknowledgeable and fixed our problem in no time. I was impressed with their professionalism as they even vacuumed the dust that fell from our tiles! Would def recommend and use them again!

From the owner: B Cool Heating and Air Conditioning serves the Shelbyville, Kentucky area and provides…read moreinstallation, maintenance, and repair to any brand of HVAC system.

Chadwell Comforts LLC did great work for providing a thorough heating and AC preventive…read moremaintenance. Their service was excellent with received quick responses and updates to scheduling. We were so impressed that we even made a call to the office complementing their excellent customer service and work. However, we were scheduled to have a heating exchange replaced in November after their technician noticed flames coming out of the furnace upon starting. We were in communication with them regarding the replacement part being ordered. We were told in early November that the part had been ordered and we would receive a call when it arrived to schedule our replacement/repair in a week or so. It is February 2, 2026 and we have called several times, sent text messages, and emails and have not received any response. Our warranty company has also called and they are not responding to their calls as well. We have no choice but to go with another company. I am surprised and quite disappointed.

My first review ever. If I could give more stars I would. Normal time frame.... a/c went out…read morewithout notice at the beginning of the summer. I called Chadwell Comforts on a reference from a neighbor. They were extremely busy but insisted they could come after normal hours. I was amazed at this, (no other company does this). Now..... We have AC again.... Don't hesitant to call them. 10 Stars easily!!!!

We had been loyal customers of Graybeal Air Systems for over twenty years but had to leave them…read morethis past year. We had always had a service agreement for maintenance twice a year but they stopped offering the package deal. No problem we stayed with them knowing that we had to pay for each of the two maintenance visits. Then we found they were becoming unreliable about keeping scheduled appointments. The first appointment they cancelled 1/2 hour after they were supposed to have been here. "Our technician was unable to make it in today so we will have to reschedule this appointment." Big frustration since my husband had taken the day off work to be here for the appointment. We rescheduled and they cancelled the next visit the day before the appointment. We read the handwriting on the wall that the company was going through some problems and not the same reliable company we had worked with through the years. We moved on but wish Graybeal's the best.

A/C went out. it took two trips based on parts, but each day the parts came, time beyond their…read morecontrol, it was same day service. They were up front through the process and kept me overly informed. I received more than the value I would expect from most companies.

I contacted this business on a Saturday after an extremely hot week in the area. Both of my units…read morewere not working on my house. The owner called me back within fifteen minutes and began to trouble shoot everything over the phone. I was very impressed with his knowledge and how he was able to guide me around my furnace over the phone by describing exactly what I was looking at. He guided me to the problem and was able to get one of my units up and going with something he would find easy, but something I would not have known to do! The second unit was not as easy but he again began to troubleshoot some things to lower what he would have to do when he was able to come out to my house. Due to the trouble shooting over the phone, he arrived early on Monday and was able to have the second unit going in the matter of 30 minutes. I cannot express how amazing the communication was and how crystal clear his instructions were to get me some sort of Air in my house on a hot summer day! Brandon and Cameron, you all are awesome and you have gained another customer for any service needed in the future. Thank you for your honest and professional assistance!

From the owner: Warford Heating & Cooling is your local hvac contractor, servicing the Shelbyville, KY, area…read more Whether you need a brand new hvac system or you just need your current one repaired we have you covered. We take pride in helping you understand exactly what's happening with your system. Contact us today for all of your heating and cooling needs!