Run as fast as you can from this place. I went in with a sore throat and ear pain. They did swabs…read moretold me I was fine with a virus and told me it had to run its course. No antibiotics, NOTHING!!!. My husband convinced me to call my primary care and it turns out I had strep throat and an ear infection. Their not very friendly. I will never step foot in a place like this again. You do all the paperwork yourself on your phone. So what exactly is the point of this place? Misdiagnosed and very poor quality health care. Shut them down!!

Everyone was really nice. My issue was the dr didn't really know how to suture my finger lac!…read moreFirst she put in too maybe many. Second she didn't even pull the skin closed! I took the bandage off to change it today and noticed this! See photo. A bit graphic

No workers here to speak of. Grossly understaffed Long wait Will go to urgent care south…read moreBellingham like I usually do in future. I Never waited more than 10 minutes there to be seen. Should have known better after finding out this was part of Reliant. Just told by worker there is never more than one provider here on any day. Certainly just a crapshoot for level of service. Never again here.

They used to be good when they first started- I don't know what went wrong…read more The last time I was there (last October and I would not go back) it stated online that the wait time was 20 mins. It took us 10 mins to get there bc we were already in Milford, and I had to wait 2 hours. Thought I was at the ER for the moment with that wait time. 20 mins versus two hours is unacceptable. Additionally as another reviewer said you wait and pay your copay and you're telling them you have had sinus pain for 3 weeks and the PA says wait another week. Sure bc lets make this sinus infection worse. She told me to take Tylenol and over the counter Flonase even when I told her Sudafed and Advil weren't working. She told me that everyone that had come in that day had similar symptoms and it's a virus. Just guessed at it. Meanwhile I call my allergist he takes a ct scan of my sinuses as it had been a while and I indeed was showing a sinus infection - so he put me on augmentin. I saw this place on the 29th and he got me in on the 31st and said they got this all wrong. Just go to your real primary care physician or specialist as I did in this case. Yes it's easier to just walk in on a weekend when your doctors aren't in - but in the long run you'll be seeing your own dr after your visit here and you'll have paid two co pays at this point. Sad to see this place go downhill like that.

I made a careless mistake and devastatingly cut my thumb. My dreams of becoming a hand model were…read morecut down, literally. As a man who avoids medical treatment and relies on brute masculinity to get by, the threshold for visiting an urgent care for a wound is high. After losing approximately 99% of my total blood capacity (give or take), it was determined that stitches were unavoidable. My wife wouldn't let me use the staple gun to perform the procedure myself, so off to urgent care we went. Upon arrival, I was immediately struck by how remarkably clean and modern the office looked. After just a couple of minutes for registration and another couple of minutes in the waiting room, I was called back by a very pleasant medical assistant - I believe her name was Nicole (I'm not 100% sure because I couldn't read her badge because I had something in my eyes, definitely not tears) who was patient and kind even though I wasn't quite myself that day and may have been a bit short with her, possibly due to the nearly complete loss of blood. She efficiently cleansed the wound and prepped everything for the PA, Rachel, who seemed equally pleasant. Rachel explained what her approach was going to be and assured me that this, in fact, a major major injury. Though I told her that the pain medication wasn't necessary, she numbed the thumb and put in 6 stitches. She then cleaned everything up and gave pretty clear instructions for the aftercare. I think that it is important to note that my wife complimented Rachel's suturing technique and thought she did a great job. My experience at the Milford Regional Urgent Care in Medway was surprisingly excellent from start to finish...even though I was only there for a total of 45 minutes. As a man who is slow to seek medical care, I would definitely recommend this urgent care, and Nicole and Rachel specifically, for your next major laceration repair.

They have amazing front desk and the waiting time was extremely quick. The staff is helpful and…read moreanswered all my questions, listened to my concerns and made me feel cared for. I love this place and definitely will be coming back!

We are very grateful that this facility is close to us. We have always had timely, professional and…read morecaring service. The facility is clean and we would always prefer this facility when looking for urgent services without having to drive another half hour to the hospital for a very different experience. I have been attended to by PBR Bart Nelson on several occasions with excellent results. Can highly recommend this facility.

Dr. Dahl was very efficient and kind! I came in with an very sore throat and was treated quickly…read more By far the best doctor I have ever encountered at a urgent care!

Oh my God. Y'all need to promote Maria in the emergency room right now. She is amazing…read more I came in feeling super uncomfortable (TMI, but I was extremely constipated), and Maria immediately made me feel completely at ease. Not once did she make me feel embarrassed. Instead, she laughed and said, "Girl, it's okay, we all get backed up sometimes." That honestly made my whole day. Healthcare workers like her make such a difference. She treated me with kindness, humor, and genuine care when I was feeling pretty miserable. Give that woman an award! Seriously, Maria deserves recognition for the way she takes care of people. Thank you for making a not-so-fun ER visit way more comfortable than I ever expected.

The nurse and staff on fourth floor were great! Other than that, 5th floor amd ER are worst ever…read more My son was in a car accident. Broke 5 bones. 3 in one leg, two in another. ER Dr only x-rayed one leg. Even though I asked about the other, stated that was all they found. 2 days later (while in a make shift splint on the 4th floor) my son was still in alot of pain I asked the attending doctor to review the x-ray from when in ER. He flipped through his records and said " they didnt x-ray that leg!) My son was bruised from hip to toe, I showed the Dr and he ordered another x-ray. His femur and tibia were broken. He had gone 2 days without this being noticed due to the incompetence of the ER Dr. He was eventually transferred to MGH where he was properly casted and cared for. 2 weeks later my son was suffering from a blockage. Back to ER (unfortunately, needing ambulance transport due to bilateral casting and having to go by stretcher, Milford was only option.) He was admitted, he wasn't cleaned out properly and few days after discharge I was abled to arrange transportation to Newton Wellsley. He was taken care of there. Three months later, my son is suffering from acute insomnia. After working relentlessly with his psychiatrist with nothing working for him, on the 9th sleepless night, he became delusional, hearing voices, paranoid and seeing things that weren't there. ER did nothing. Had a behavioral clinician eval and sent him home. Unbelievable!

I go to the franklin location for weight loss because of my PCOS. A few of the nurses are nice but…read moreall other staff are awful. The office is constantly rescheduling my appointments (sometimes even same day as appointment). Reception is rude and impatient. The doctors and NPs don't listen to me and don't believe me. They don't keep up with my prescriptions when it's time to be refilled or renewed when they are contacted for authorization. Often wait a very long time after my appointment to be seen.

I sat in the exam room for over 90 minutes before the NP came in with no apology for the wait. She…read morewent over the long intake form line by line, but didn't seem to retain any of the information because she asked questions that were just covered on the form. She wanted me to choose between two medicines. When I asked questions about the possible side effects, she had to get her phone to look them up. In the end she prescribed a drug that contained sulfa which I'm allergic to (I had made it clear during the conversation that I was allergic to sulfa drugs). Before I left she wanted me to have a urine test for a baseline. When I questioned what it was for, she responded to see if I was using drugs!! I told her that was a waste of the insurance company's money and my time. I don't drink, smoke or use drugs. She asked me to wait to see if I needed it -- she was gone for over 10 minutes! In the end, she determined I didn't need the urine test. She forgot to call in the prescription. It took five days before I finally got them to call in the prescription to the right pharmacy (they sent it TWICE to the wrong pharmacy even though I corrected it after the first error). Worst experience ever! I asked to speak to the one in charge of NPs and the head of the clinic but received no call from either one.

Mark is the best, started going to him 5 years ago when my back was completely out from a bad…read moremattress. Now I go every few months when my back starts to ache for a quick adjustment. My entire family now goes to Mark as well!!

I have been to many chiropractors he is absolutely fantastic, I suffer from "Fybro chronic pain…read more an other immune disorders including ms. When you're in chronic pain it's almost impossible to sleep. I love that you don't need an appointment. My quality of life had greatly improved. I cannot recommend him enough. I would recommend him to anyone who wants to improve their health.

I spent all morning working at court, I'm starving and tired but came straight here to get this…read moredone. It's my first time driving to their office so I was 10 min late (yes, I called on my way as soon as I realized the timing was getting longer than estimated by GPS). I also checked in online the week before to expedite this process. They tell me it would be a bit of a wait because I'm late and they're taking other clients. After sitting 10 min decided to take a walk to the bathroom across the hall. I let the receptionist know so they wouldn't wonder where I was. Instead of letting me know they're ready, they skipped me (again) and continued to take patients who got there after me. No basic courtesy or warning they'd skip me if I'm in the bathroom... instead of trying to make a good impression on a new patient they say "Well we're not going to follow you into the bathroom! And you were late!" I'm only here because I required a new PCP who takes my ins. after my last one stopped covering me. I can't get the yearly, required EKG I needed without a PCP (I tried urgent care) and it already took them 2 weeks to schedule me for this new patient appointment. It should've been a simple in and out procedure, and I didn't need the attitude from staff. This is not a good first experience with them and I will be switching to a more convenient and helpful PCP when this is done.

The staff was great and very kind and patient. plan to get surgery there next month…read more We especially loved Dr. Adam's and Dr. Lou.

My doctor (dr Patel) was excellent, but everything else about this practice is subpar…read more They never called that 3 pairs of glasses were ready. I had to call the office multiple times. Then the woman was half an hour late from her lunch break after explicitly telling me when she was going to be back at the office. She was 30 mins late, came in reeking of cigarettes, and offered no apology for being late.