This review is not directed to the dentists at Advanced Dental Associates. I have been seeing Dr…read more Edwards for over 20 years. I started seeing him when he was located in that strip mall off O'Connor and Nacogdoches. He is probably the best dentist in San Antonio bar none. And I have been seeing Dr. Long since he started working there. This review is directed at (you guessed it) the office staff that handles the dental claims and communicates with it's patients...the ones responsible filing claims in a timely manner and communicating this process clearly to the patient. Definitely was not done in this case. In December of 2025 I had 2 tori removed. I was pretty sure insurance was not going to cover this. They (Riley) gave me a treatment plan that reflected my cost was around $1400 dollars. After the procedure when I went to pay I was told I owe $1701. I thought well they have overcharged me in the past but I always got a refund in a timely manner (after the insurance claim was filed). Also in all the many years i have been using them they have always filed to my dental insurance in a timely manner. And insurance immediately sends me a statement saying yes it's covered or no it's not and this is what you owe. Well that never happened in this case. The only thing that was filed initially was the sedation medication used. And it listed no surgical procedure. So insurance denied it saying basically what was the procedure? And I couldn't get an answer on why the office did that. They did file another procedure which was not the tori removal and my insurance paid it ($219) but it had nothing to do with the tori removal. And it was not performed on me. Bottom line: they never filed the tori removal to my dental insurance. Yes, most likely it would have been denied. But, now I could have appealed it. I would have to have shown it was medically necessary. Confusing the matter was that I called in late January 2026 asking about the filing of the claim and was told that I might be due a refund. I'm thinking why would I be due a refund? Now I'm totally confused. So I finally decided to just talk to one person (Riley) so I dont get conflicting info every time I call. She said she is working (communicating with corporate office) on my claim. That totally confused me again. Told her I just want my tori removal to be filed to insurance. She gave me a cryptic answer that she either does not get involved or has no control over the dental insurance part. But after several phone calls she said she would call when she knows something. Nope. That didn't happen. Fast forward about 4 months. I got a text from the office saying I owed another $337. When I called Riley I said I thought you were going to call me when this was resolved. She answered something to the effect she had a lot of people to call.

I have a disputed bill that I shouldn't even have. I was seen by Advanced Dental under the VA…read moreCommunity Care program and supposedly owe 2162.00. I was initially notified twice by text.. I called, disputed, was even told I shouldn't have a bill as I was VA. Well, I then received a bill in the mail for the same amount. The secondary issue concerns part of the balance. My wife, had GEHA High dental insurance and made an initial appointment. This service is listed as April 2, 2025 with a balance of 103.00 owed. Once again the problem is this.. It was covered in full by GEHA. I have called, disputed, and there doesn't really seem to be an interest in resolving this.. I guess the next step would be to call government agencies that handle this sort of mess.. Why? Because issues concerning something of this nature should be handled professionally and quickly. The VA, and GEHA have paid and I don't owe anything.. I'm posting this in hopes no one else falls into this mess.

Dr. Miranda is great. She walks you through your procedure step by step. She listens to your…read moreconcerns and makes you feel very comfortable. It does take a while to get in so don't wait for a dental emergency to seek treatment but once you're in you're in!!!

Deplorable. I'm glad I could understand enough Spanish to realize how rude and immoral the staff…read morewas. I walked out and made an appointment elsewhere. I've never heard people talk so rudely about their customers...making fun of a disabled man because he moved slowly. I saw another review in here. that makes me believe this is a pattern of behavior and not a bad day. I never met the actual dentist, but I would not trust this office with my dry cleaning much less my teeth.

Absolutely amazing!! Not only are they thorough, but they take the time you need to help you feel…read morecalm and less anxious. If you're like me and get anxiety going to the dentist then Swish is where you wanna go. From the office staff to the doctors they have the experience and skills to apply the care you need. The technology is amazing but ultimately they provide you with a care plan and preventative care. Highly recommend!!

Great place and great customer service! The team made me feel so comfortable and were so…read moreknowledgeable. The place is really nice, upgraded and most importantly the dentist is amazing. Shout out to Pedro for taking care of all my questions, comments and concerns. The only thing I didn't like was that the front desk staff can have conversations on the side that are too loud. Doesn't look professional from someone who's waiting in lobby. Definitely will be coming back!

As soon as you walk in this office someone is paying attention to you! They take your name you sit…read morein a well manicured waiting area. They dont have TV's in the waiting room because you DON'T wait long at all. Hygienist or assistant comes to get you and you feel like everything is about you. The Dr's are fantastic and very competent! This is an all around fantastic establishment! Kudos to you all!

I have been coming to Olympia Hills Family Dental for a few years now and the staff is always so…read morefriendly, they are very prompt with appointment times, the dentists are gentle and understanding, and also extremely friendly. I highly recommend them if you're in the market for a dentist!!

Nice lobby and office, modern with open spaces, very clean. Staff is friendly and Dr. Alana's has…read moregreat taste in music. They have comforts of home including blankets, stress balls, chapstick, water, headphones, tv, and attentive staff. Treatment plan is explained well and your input is part of it. Looking forward for my new smile. Love Alexis, she's awesome

My appointment time was at 10am for regular clean up. Got xray and nothing happened till 10:50…read more So I left. They do not care about patient time. I understand thing happens and a little wait but that was long? I do not recommend this place!

Dr Pham is an excellent Dentist. On 4/1/26 my front crown broke. The crown was the result of a…read morebroken tooth from a childhood skateboarding accident. I went to office next day early, without an appointment. Fingers crossed, I was hoping he could help me out. He did! A root canal, a post inserted then the crown installed. I got my full smile back. Thanks Dr Pham!

Very nice, clean office, very time efficient and very nice people! Highly recommendedread more

They were very nice until the day of my appointment, Friday after work at 4 pm. They called me at…read morethe end of my work day and asked me to get there as soon as I could because I was their last patient. I reminded them I had to fight traffic during rush hour but I would get there as soon as I could. Got there 15 min late to see a locked door staring at the sign on the door stating "open Monday through Friday 8 am to 5:30 pm." I left a message on their phone that I was surprised to see that they should at least be open. They did not call me back to check on me after I left the message. Probably showing that they're in the wrong. So sad. I was looking forward to getting my filling fixed before Thanksgiving. I guess they don't care about how much inconvenience they give to their customers.

I've been coming to Dr. Casas for years and my kids. I love how down to earth she is and she knows…read moreher stuff. She's had to fix other dentist mistakes and made sure my pain was damn near null. She's amazing with kids and very patient. I love Katrina and Yvonne as well they are just wonderful. I would definitely recommend Dr. Casas to others.

We enjoyed many years of great service from Sonrisa, but as of today we are done doing business…read morewith them. We attempted to re-schedule, not cancel, appts for my wife and daughter but they insisted that we pay a $35 cancelation fee for each. We weren't canceling, but rescheduling due to our dog having surgery and daughter having a test at school. We have never had a problem rescheduling in the past. They didn't budge on the fee, so we have decided to pay the fees and take our business elsewhere. It seems like the customer service and professionalism within this office has gone downhill over the last year or so. If you're willing to lose 4 long time patients over a $35 fee, well then we don't need you either. The only thing we will miss about this office is the hygienist, Brenda. Thank you Brenda for always providing exceptional service over the years, we will miss you. When Dr Barber and Dr Thusu were there, this office was great. Things have gone downhill ever since they left.

Let me tell you about this place. I have been a patient of this facility since before 2008 and…read moresince then my oral health has been the same the only change is the crowns on my front teeth. I listened to the provider's recommendations and since then it seems so many corrections towards crowns have been recommended for my other teeth due to the 2 front crowns mind you, yet previously before changing my crowns of the two front teeth had never had any issues period since February the crowns have fallen out twice mind you have never had problems before with falling crowns other teeth needing crowns needing Invisalign never have any of those recommendations ever been made, so as a customer, it seems no one cares about the customer. Again since the building went up I have been a customer and, sadly, the ownership has turned into just caring about making money. Very sad !!!