Very mixed experience. While picking out two sofas, we had great customer service. Then the sofas…read morearrived and we found them to be much firmer than anticipated. I phoned the store to ask a couple of questions and as soon as I mentioned the firmness, the berating from the owner began. We were experiencing 'furniture shock', we got exactly what we ordered, he had spend HOURS explaining everything to us, what did I want him to do about this anyway, this is what good quality furniture feels like, we'll thank him in 3 years, did he mention he spent HOURS explaining everything to us, and then a hopefully facetious suggestion to jump on our sofas to soften them up. I never really got to ask my questions and just ended up hanging up. Very disappointing as the store carries nice things and we would have become good customers.

See item 2. below in particular:…read more 1. Purchased a custom rug 10 x 12 for about $3500. It came in 4" out of square in a length of 10'. Was told "what do you expect? It's handmade. Actually wasn't handmade - it was factory made and machine edged. In fairness the purchase price was refunded. But was an uncomfortable experience and told David it made me not want to return to his store. 2. Glutton for punishment! Went to PM again because they had the style we were looking for. Purchased a leather couch made by Moroni for roughly $5000 supposedly on sale from more than $7000. After about 14 months the finish started to flake off. Was told by PM that wear and tear wasn't covered and anyway that the warranty was only for 1 year. About 4 months later was going through old warranties and getting rid of expired ones when I came across the original tag brochure on the couch in which it stated that the leather was guaranteed for 5 years against peeling or flaking. Contacted Parc Modern again and after an email and 3 phone calls was told that the claim had been rejected because it was a sale item. Phoned Moroni - who have terrible customer service - they don't want to talk to an owner - and it seemed like PM had not even contacted them the second time but just made up a story to make the problem go away. But then they said the couch was no longer made anymore so any warranty was null and void!!! They said they would contact PM and that they would contact me. Still waiting. Lesson is: 1. don't buy any Moroni Product 2. don't expect more than lip service from Parc Modern once you have purchased the product.

Nice shop for home goods and gifts. I would come back to shop again as it is in Chinatown.read more

LOVED this store! We were visiting Victoria for the holiday weekend, and I just randomly stumbled…read moreupon this shop when we came to Chinatown for breakfast at one of the cafes- and when I peaked inside this store I was like YASSSS this is exactly my kind of shop!! So many cute items for kids and beautiful home wares- and wow the JellyCat selection! Everyone was polite and helpful and efficient. Highly recommend! And the Lit candles smell amazing!

This has always been a fun place to look when I've visited Victoria. This time the door was locked…read moreat noon on a Friday. They had a sign on the door to ring the doorbell and to please be patient. We could see people shopping inside. While we waited others came and left because they didn't wait to wait: We were just getting ready to walk away (after about 10 minutes of waiting or so) and when someone came out and we caught the door and slipped inside. While looking around we heard the doorbell ring so it was definitely working. What kind of business practice is this to treat your customers like this? They do have a lot of cool stuff but it's not cheap. Not worth waiting out in the rain for (thankfully it was a dry day for us).

Wanted to stop in last time I was in Victoria but door was locked and no one answered. They do…read morehave beautiful mostly expensive things but they also mark up items. Last time I was able to get in I saw several items that were twice as expensive as the exact same product at other stores!

I don't normally write reviews, but the customer service is second to none. We walked into the…read moreVictoria store and were immediately impressed with the interior display and furnishings. The store has a great welcoming vibe. We decided to purchase 4 dining chairs and bar chairs now - even though our house is still under renovation. The manager, Sandy, truly understands the stress of home renovations and furnishing problems. Her expertise in design and understanding our needs really helped us envision the possibilities. I cannot ask for better service. I even bought some great candles to add to our home. Thank you so much.

Do not order from Bois et Cuir online under any circumstances. They've promised me 6 separate times…read morethat the table I ordered was shipping and it still hasn't shipped, even after charging me an additional $50 for shipping after the order was placed. I was told with 100% certainty that it would ship by today and they'd call me to confirm, but neither happened. I placed my order 2 months ago and the table is ready (or so I'm told), but still no shipping. Unacceptable.

Wow, beautiful things in this store. Their customer service is incredible and I always get inspired…read morewhen I visit. Check out their Instagram for good ideas too! Lots of great stufff on there. Glad I found this gem!

Most amazing furniture/home store in victoria! The owner is super friendly, knowledgeable, and…read morehelpful. The prices range from fair to fantastic. Their eye for amazing vintage pieces is unmatched in Victoria. Check in often because things fly out of this place!

I have loved Paboom for 20 years! This store has everything to make your home feel warm and…read moreinviting. It's my go-to when I need plates, cutlery, frames, throw pillows, shower curtain, planters, cards, jewellery. There is more than I can mention in a small post. The owner is absolutely lovely and has amazing taste. You can revamp your home without the huge price tag. Grab some gorgeous throw pillow and blankets, a new lighting fixture and a rug. Have I mentioned that I LOVE this place?

i have been a customer at Paboom for 5 years and I always find something awesome. The quality is…read moreexcellent, the staff are friendly and helpful. pricing is good and it is worth the drive down from the Comox Valley. I LOVE LOVE LOVE this cute shop!

i came in as a tourist off one of the cruise ships that had come in over the weekend and i was…read moreslightly nervous going into a more local shop - even though it appeared to be more for the touristy people - because of other experiences i've had before. but the lovely young lady who was working the till named jiya complemented me and brightened my day. she suggested some places that she likes to go with her friends as well as some good restaurants. i have a daughter around her age and was hoping to find something for her in the shop and jiya was a huge help! Love this shop and I love the staff!!

Incredible! This store only has locally made items and each section has an "about me" with local…read morecreators! I loved it all. The store was very clean. The staff was thoroughly cleaning while we were in there, also very kind. So many incredible items from cheese platters, jewelry, stickers, and much more

Another pretentious downtown Victoria, BC business. Nice looking furniture, but wouldn't deliver to…read morethe Westshore, specifically Langford. It's pretty bad when you walk into a business, knowing exactly what you want... and you get refused delivery.... That sale would have been close to $2000, but the gentleman refused a $75-100 service because I live on the "other side of the tracks".

From the owner: Trig Vintage offers a wide range of unique vintage home goods, including furniture, housewares,…read morelighting, art and collectables. Whether you are looking for mid-century modern teak, retro, boho chic or kitsch, Trig Vintage will have something for you. A great place to get that special piece to add character to your space or a unique gift.

This is a super cute, chic little shop! The window displays caught my eye and discovered the shop…read moreis full of fun things for women to baby to pet to home decor. There were a few baby items I liked, however the prices were really high and I just couldn't justify the splurge. Somebody did greet us when we came in but that was about it. This would be a great place to find a gift for a fancy friend you really like, but for just a touristy weekend in Victoria -I didn't see anything I absolutely had to have.

I came in here last weekend because I've walked by a million times and never had time to walk in so…read moreI thought hey might as well window shop for a bit. I assume it was the owner Khloe who was working because she had her beautiful new born baby with her and she was very knowledgable. I picked up a dress and fell in love with it right then and there. It was a little pricey but after talkng to Khloe she said well if you dont try it on you'll never know! So i gave it a go and it was just as beautiful on as it was on the hanger. So I splurged. But long story short, I found the owner extremely helpful and easy to talk to. Cutest little Boutique!! I'll be back :)