I had an extremely disappointing experience today. I purchased three orders of pretzels: two orders of pretzel bites (one hot dog and one cinnamon) and, before leaving Kings Plaza Mall, I even went back to purchase an additional cinnamon pretzel. When I got to my car and started eating, I discovered a hair baked directly into one of the hot dog pretzel bites. Needless to say, I immediately returned to the store. Instead of being met with an apology and understanding, I felt like I was given a hard time for being upset. I explained to the two employees that I was frustrated because there was hair in my food, and literally had to return after leaving the mall? yet the focus quickly became my attitude instead of the fact that a customer had just found hair in something they purchased. One of the employees identified herself as the manager. While I was there, I observed her preparing pretzels in the back without a hairnet. When I questioned her about it, she claimed she had one on, but she was not wearing one at that time. That made the situation even more concerning. No apology about that. When I asked to speak with a supervisor, I was initially met with defensiveness and simply told to call the mall. Only after I repeatedly requested a supervisor's information did the manager provide me with a business card. Expletives were used at me by the cashier which was down right rude because I wanted to use expletives as well and didn't go there. To make matters worse, the refund process was handled poorly. The manager appeared confused about my order and the amount that needed to be refunded, gave me the wrong refund amount twice, and I ultimately had to pull up my transaction on my banking app and help her calculate what I was owed. My refund was then handed to me with little professionalism or concern for the situation. Finding hair in food is unacceptable, but what made this experience worse was the complete lack of accountability, empathy, and professionalism afterward. A sincere apology, proper food safety practices, and respectful customer service would have gone a long way. I will be following up with the owner because customers should be able to trust that proper food safety standards are being followed and that legitimate concerns will be taken seriously. In all the years I have shopped here and never experienced this behavior from an employee. read more

Cookie House & Pretzel - Desserts Near Me - Brooklyn, New York

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The cookies are good but there was an employee (African American male with dreads in a ponytail) who gave attitude during checkout. Management please talk about proper decor when dealing customers. read more

Might be nostalgia or might be the amazing aroma that comes from here filling up half the mall but these cookies are delicious every single time!! Since I was a kid, this has been a go to during shopping trip and even nowadays. It is definitely pricey per lb so you'll definitely feel it per cookie but each bite is perfection. My favorites are original chocolate chip and macadamia white chocolate. 100% get if you're nearby. read more

Cookie House & Pretzel - Desserts Near Me - Brooklyn, New York

My favorite place to get cookies ever! I don't care what place is going viral. Cookie House is a staple in my life lol. I remember going to cookie house as a little girl and it use to be a kiosk area in front of the carousel that Kings Plaza use to have. Even when I moved to a different state, anytime I visited I ALWAYS had to make a stop at the Cookie House. I never tasted cookies as good. And allllll the flavors are good. My favorite is the Oatmeal Raisin. I pick up some Rainbow Cookies too here and there read more

Cookie House & Pretzel - White Macadamia, Oatmeal Raisin and Old Fashioned Cookies - Desserts Near Me - Brooklyn, New York

Been coming here since I was a little kid and the quality is still as good as way back when!

If you go there you'll agree! Best fresh cookies around.. Great variety , smells soo good tastes even better. Service with a smile and prompt. read more

Good cookies and great service. The staff are friendly and if you want, they'll let you sample one. You can request by the pound or just tell em how many of each one you want which I think is convenient. read more

Cookie House & Pretzel - customers at the counter - Desserts Near Me - Brooklyn, New York

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I don't know if it's nostalgia but their cookies are delicious. Very buttery and great selection from classics like chocoloate chip (my favorite) to more unique items like red velvet cookie, cheesecake brownie, and peanut butter jelly stuffed cookie (I love it, even though my sis is allergic to peanuts). Yummm. Definitely worth a visit. read more

This is the reason why kings plaza itself is etched in my head as a positive memory. I associate Kings Plaza with the smell of the Cookie House. I don't care how many teenagers start fisticuffs in the middle of the mall, as long as the Cookie House is here I will keep coming back. Just go to the mall, follow the smell, order whatever you want, and you'll be happy. read more

I swore I'd left a review for this place years ago, but here we go again. The cookie house is a staple in King's Plaza mall and almost a rite of passage when you visit here. After withstanding temperatures that rival the deserts of Arizona and getting stuck in dead zones for phone service.... a cookie or 2 from here is a reward. They usually weigh everything out unless it's a specific item like brownies where they are per they are per item cost. Everything is always fresh, as they are constantly baking. Snag a few cookies next time you come by. read more

Cookies are great; I love their chocolate chip cookies. I also got the brownie. It's good. The service is OK. The people could be a little nicer. read more

A long-time Brooklyn staple. Cookies are the bomb. Sometimes they're a bit harder than usual but the flavors are always there. Staff always pleasant. Old fashioned, Choc chip pecan, oatmeal raisin, white choc macadamia, and double choc chip are all really good! read more

Cookie House & Pretzel - Old fashioned, chocolate chip pecan, & macadamian nut - Desserts Near Me - Brooklyn, New York

Always a family favorite treat too get when shopping in the Kings Plaza Mall. Got 4 mixed cookie bags , because they are all DELICIOUS!!!. read more

Cookie House & Pretzel - Desserts Near Me - Brooklyn, New York

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I traveled all the way from Pittsburgh Pa to visit this place. I looooooove their cookies and which they would open a location in Pittsburgh Pa. This place is always packed when I go but the line goes by fast. Pricing is fair. read more

Cookie House & Pretzel - the front of the store - Desserts Near Me - Brooklyn, New York

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These cookies are a must when shopping in kings plaza. Always fresh, line moves quickly. read more

Cookie House & Pretzel - Desserts Near Me - Brooklyn, New York

This is a must visit whenever you come to kp. (Kings plaza). They have a great selection of cookies, that weigh by the pound. One is never enough, and the smell permeates through the air of the mall so it's impossible to not stop and take a look, and once you've done that. You're purchasing at least $10 worth of cookies lol. They are fresh baked on premises, and multiple times a day. It's some of the best cookies, but be careful because you can easily eat 2 pounds. Must have! Must try! Just go! ASAP read more

Cookie House & Pretzel - Mix of peanut butter chocolate chunk and chocolate chip pecan. - Desserts Near Me - Brooklyn, New York

One of the last remaining original stores from the 70's Kings Plaza. Coming here it always brings back memories from my childhood when I came here with my mom. It was a special treat for us since it was expensive. They still charge by the pound and put the cookies in the white bag. Great fresh homade tasting cookies on every visit. One bite it brings me back to being a little boy. read more

Cookie House & Pretzel - Desserts Near Me - Brooklyn, New York

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Great place to stop and satisfy your sugar urge while shopping at the Kings Plaza Mall. They have a huge assortment of cookies with nuts. They have also now added pretzels to the menu. They can be a little pricey, but it is worth it. My one and only favorite is chocolate chip with pecans. I do have a nut allergy, but pecans Thank Goodness is not one of them. If you are at the KP Mall check them out and let me know what you think. read more

The cookies were great, fresh, and tasty. I also enjoyed the customer service. Will go back soon.

I went here on Saturday 12/28 and used my card. I did not use my bank card anywhere else in the mall, as the rest of my transactions were even exchanges. This cookie and pretzel house do grubhub orders. We've been home on vacation I haven't used my card in the past few days post holiday- this was the only place. I do NOT and have never had a grubhub account. Today 12/30 I have over $400 in charges the first 5 started out as minor grubhub charges. Someone from here copied my bank card info and had a great time with my card. The next few charges were target in Brooklyn, Dizzle Finest in the Bronx. DO NOT USE YOUR CARD HERE!!!!! read more

THE COOKIE HOUSE LIVES No longer in its hut in the middle of the food court, the Cookie House is now a storefront. While the smell of freshly baked chocolate chip cookies isn't as all encompassing as it was years ago due to the placement of the ovens further away from the counter, that familar smell still lingers in the air nearby. The counter staff was just fine contrary to what other have said or just "heard" in their postings on Yelp, even though I had a small order. I would like to try their pretzels sometime, but I had just eaten at Nathan's and it was time for a serious dessert. The chocolate chip cookies were as good as when I was a kid. When they're fresh and oozing chocolate, they're among the best cookies I've had. And I am a fucking cookie monster. I wish I had gotten a half pound just of these instead of a half pound total. The chocolate chip peanut butter, double chocolate chip, and oatmeal raisin were also great examples of their respective genuses. There was definitely an element of nostaglia walking home with these in the bag; I couldn't stop looking through the bag's window. But I was shocked that this institution has held up so well in less-than-ideal conditions for all these years. To those who won't come here because it isn't "gourmet" or "authentic" enough for you, well do us all a favor and stay away! Eat your overpriced, overrated junk in Manhattan, and leave great places like this to real people like the ones who have posted here. Authenticity is the biggest bullshit buzzword that people like to throw without even knowing what it means (runner-up is taste). Authenticity is about more than fufilling an archtype which may or may not be accurate/applicable: it's about honesty. The name of the business is Cookie House. They make the best damn chocolate chip cookies in Brooklyn. That sounds pretty real to me. read more

I remember coming here as a kid and during my teen years, and it brought back so many memories. Once I started to smell the cookies, I knew I had to get some. I got 1/2 lb. of chocolate chip and they are just as tasty as I remembered. I didn't have any stale/hard cookies like some of the other reviews, maybe I just lucked out I guess. The staff is okay, nothing memorable but the encounter is quick (like 2 minutes long). I'm glad that with all the changes in the mall, this place is still a fixture. read more

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Don't get the pretzel mini hotdogs. Barely palatable. Soggy, gooey, doughy bites of pretzel bread sloughing off small sausages. Sitting for a some time. Cheese dip is the cheap American spread type, if you're into it. Not many options here but don't waste $8 on these. Maybe get their cookies instead. Disgusting. read more

This place has been around forever. I wonder why they don't have other locations. They're not bad. They're good actually but I would not say they're the best I've ever hard. They very expensive and also very sweet. Too sweet as a matter of fact. I honestly would say that Pepperidge Farm cookies or better yet the Nestle's Toll House Cookies will do the same job or maybe even slightly better job than here. read more

Now I know one thing: make sure the pretzel is fresh before buying it! I wanted to given them 5 stars, after having so many fresh and delicious pretzels here during the pass year, but what I got here today is a pretzel that I know was made yesterday! It is impossible that this pretzel was made today. The Kings mall open at 11, I bought the pretzel at 12. It's either that, or they lost the magic. Check freshness before buying!! read more

Cookie House & Pretzel - Desserts Near Me - Brooklyn, New York

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It's hard to walk past the Cookie House in the mall and not want to have some cookies! My favorite is the old fashioned style but you can't go wrong with any type. Just be careful the pricing is by the 1/2 pound so it can get a bit expensive. They also have great smoothys and fresh pop'd popcorn. For breakfast they have an assortment of muffins, bagels and rolls. A must stop by when in the mall. read more

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"$10.00 dollars of chocolate chip pecan please and I want a bag with the window." The bag with the window has two tabs on the top that closes to insure the cookies will maintain fresh. Love, love, love these cookies. The butterscotch pecan cookies are good too! *-*! read more

Cookie House & Pretzel - 3 Chocolate Chip Pecan and 2 butterscotch Pecan - Desserts Near Me - Brooklyn, New York

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::yesterday standing in front of Cookie House with my friend Marissa:: Me: "How many cookies you want Missa?" Marissa: "One peanut butter is fine." Me: "Are you kidding me?! Get two so you can get your own bag and not contaminate my cookies with peanut butter." Marissa: "I'm not that hungry it's fine." Me: "Hi! Yes, I'd like four chocolate chip, two macadamina, and one chocolate chocolate chip and two peanut butter - separate bag for those please...I don't want them touching." this was followed by an eye roll and I paid $5.00 flat. No napkins...I'm a rebel fingering-licking nut. Marissa: "You have any left?" Me: "Idk if I can share - your fingers smell of peanut butter and I flipping HATE peanut butter. And besides...I ate them all...and I'm feeling sick...again." Damn these cookies! I can't say no! read more

I can't give them a 5 stars because the staff is really not friendly but otherwise those are the best cookies ever I used to buy a lot of them but I will seat there and stuff my face so now I only get 5 it's the max No matter what time u get there they are baking so if you love them warm just wait a few minutes and you can get a fresh batch Try the chocolate chip / oatmeal and also the chocolate brownie I don't get too much for the drinks but milk is always good read more

Cookie House & Pretzel - Come to Brooklyn we have the best cookies - Desserts Near Me - Brooklyn, New York

As someone who grew up on the goodness of the Cookie House as a kid, I know the difference between what was and what now is. The taste is pretty much the same but the cutbacks on the size of the cookies and the ingredients do not account for the increase in prices. I without a doubt do not expect prices to remain the same but the cookies are literally half the size of what they used to be at double the cost. The Macadamia White Chocolate cookies should just be called White Chocolate Macadamia Nut Surprise. Why? Because I'm shocked when I actually come across a macadamia nut in these cookies. It's an insult to what once was. read more

These will be the BEST cookies you will ever taste in your life!!! My favorites are the old fashion and chocolate chip. They have really good pretzels as well. Made fresh on location...you can't beat that. When you walk into KP (King's Plaza) this is usually the first thing you smell. I wish there were more locations because I can really go for a bag of their cookies right now read more

If you're from Brooklyn you know about the cookie house , they definitely speak for themselves. My favorites are the chocolate pecan and thanks to my boyfriend the peanut butter and chocolate cookie. Definitely make a trip here if you've never had it before. read more

Ever since Kings Plaza was built, Cookie House has there. As a ritual from day one, I NEVER left Kings Plaza without buying cookies from here. After many years of not shopping at Kings Plaza, my friend and I went shopping in KP and I said to him, I refuse to leave this mall without their cookies. Today has not only reinforced my impression of Cookie House's tasty fresh cookies but most of all the honest customer service. After purchasing my cookies I walked a few steps away at about 5:45 pm with my ATM card when a cashier hurried over and handed me my wallet that I left at the counter. I wish I knew what her name was, but I thank her. Her honesty and integrity is forever imprinted in my soul. She knows who she is and I hope her boss reads this and gives her a raise.! read more

You know the saying your eyes are bigger than your stomach? Well, that's what always happen to me when I buy cookies here. They have a nice variety of cookies you can choose from ie white chocolate chip macadamia nuts, chocolate chip, double chocolate chip, peanut butter, oatmeal raisin, etc. my favorite is the red velvet cookie, there are pieces of white chocolate inside just the way I like it. You can mix and match, it's $6.75 for 1/2 pound but I always go over. They give it to you in a bag that has a little plastic window to see your chosen cookies. I like the size of the cookies, it's not too big where you are limited to one but are bigger than your bite size cookies. Good thing I don't know the calorie count for them! read more

Cookie House & Pretzel - Fresh delicious mouth watering cookies - Desserts Near Me - Brooklyn, New York

omgosh i love this place.. when i was younger, it was too expensive to get the whole pound so we'd usually only get a few cookies in that plain white bag :( Now that i am older, the cookies are more expensive, but i get myself the bag that represents where i got the cookies from =)* The chocolate chip are my favorite, but they have chocolate chip with peanut butter, oatmeal raisin, etc and they always taste so homemade. There's usually a line, but it's worth it! I prefer them to be a little chewier, but many times they are more crispy. BUT what is cool about them is that you can leave them for a few days and they soften so they are still delicious even if you have a lapse in memory! :) The bf hates going to KP, but i like to come here and Gretel's pretzels for my overly expensive snacks :) *proud :) read more

I have to agree with those reviewers below me when they state that these are probably the best chocolate chip cookies you'll ever have in your life. Not too sweet, not too soft, the only problem is how easy it is to eat so many that you feel like laying down and dying afterward. But hey, waddaya gonna do. As for the guy below who called these "fast food cookies" and suggested that people should go to a "real bakery" instead, that same guy also has glowing reviews for crap 'gourmet' gentrification bandwagon businesses like "Cafe Grumpy" in Park Slope (which sells a $12 cup of coffee) and the Shake Shack in the city (which is nowhere NEAR as good as its lemming fans claim). So that right there should tell you where his tastes lie. read more

The Cookie House used to literally be a tiny house-shaped booth in the middle of the floor in Kings Plaza. It got so popular that it needed to expand to a bigger space. That space is its current location, and they've also expanded their menu to include pretzels. I've been coming here since I was little, and while I've seen the prices jump over the years, I'd gladly take a bag of cookies from here over Mrs. Fields'. They're chewy, not mushy. They have a really good bite to them, and that smell! How can I describe it...ok, you know how sometimes, in cartoons, the smell takes the shape of a hand and caresses your face and does that come hither motion? I swear that happens here. Every time. So delicious. Oh, and get brownies from here. Right now. Bring back a couple for me...I'll wait. read more

Came here on a friends recommendation that is s pastry chef so I trusted her judgement! I had to pick up cookies - or something to bring to a party today and thought cookies are fun and delish!! So of course I didn't have anything to eat except for my usual shake for breakfast - yes I can be a health nut at times! So I start off with greens and fruit juicing with vegan protein... As I enter the smell was so intoxicating I think I started to drool. Everything looked so good and smelled good! I decided on a mix of cookies but ended up eating three chocolate chip right away - a true classic ! I hope there's still some left by the Time I get to the party :) read more

Amazing cookies!! So warm and goooddd !! Super affordable! Cookies are 2 for 1$! I mean that's super cheap !!! Love this place

MMMMM I love this place so much! It's the first thing you smell on the lower floor of the mall when you walk in from the garage, it's such a welcoming place with sweet treats to satisfy you while you shop! My wife always gets the chocolate chip cookies and I go for either the Macadamia nut or peanut butter! We also enjoy their lemonade and sometimes a smoothie, although you have better options for that in the mall. So good with a decent price and an ok staff. read more