DO NOT BUY CUSTOM LEATHER JACKETS HERE…read more These guys have no idea what they are doing when it comes to measurements and tailoring and have terrible customer service to top it off. I wasted $1,600 on a leather jacket that's 10" too big for me and they won't exchange it or give me my money back. I stopped into the store one day, and a woman named Mary extolled the many benefits of a custom tailored leather jacket, mainly the specifics of how well it would fit. I bought one, and she took my measurements for it at the store. Nearly six months later it arrived and was WAY too big (see photo #1). We arranged for a return and she asked me for my correct waist size. I told her (and this is in writing via email exchange "I wear a size 32" jeans") and she assured me that would be enough for the correct jacket to be sent. Another nearly six months go by, and the new jacket arrives. And low and behold, it is again way off in the waist. I measured the waist (see photo 2) and it corresponds to a size 44" jeans. And now the store is accusing me of having worn the jacket and refusing to process my return, sent the jacket back to me, and refuses to answer my calls or emails. I spent a year dealing with these clowns. They are negligent and have no clue what they are doing. They got the measurements wrong not once, but twice in row! And now because they don't want to have to pay for the jacket (presumably the manufacturer is not to blame so they would be stuck with the bill) they are looking for loopholes in their return policy to stick me with the bill despite the fact that this is clearly their fault. DO NOT BUY THINGS FROM THIS STORE - THEY HAVE TERRIBLE CUSTOMER SERVICE, AND HAVE NO CLUE WHAT THEY ARE DOING

I have been coming in and out if this store for years. I often stop by just to say Hey! to Mary and…read morewhoever might be on 'duty' that day. Mary, has not only become a friend; but her style and 'backbone ' are a welcome relief from the usual bland retail mentality. I see some of the negative reviews and I'm amazed because this has not been my or my numerous friends experiences who have been introduced to this business by me. Ce la vie!

I just don't think I'm their customer as no one said hello to me when I was there. I was in retail…read morefor decades so I always try to make myself open to it. I was, in my opinion, dressed nicely. Who knows. Anyways, it's basics with high prices. I don't see myself going back in.

I am not a big shopper nor am I sophisticated. Now in my early 70's, I expect to be overlooked…read morewhen I go into a chic or hip clothing store. So I was totally unprepared for the genuine friendliness, attention, helpfulness and general good vibes at the Everlane store on Abbot Kinney. The stylists (shop girls) seem to have one goal...to help cusotmers find items that they truly love and to have a lot of fun doing it. I give this store a major thumbs up!

Given their (underestimate of the century!) vast retail selection, ARC should be sitting at a…read moreperfect 5 Star rating; absolutely something for everyone. Expensive you say? Their frequent sales can see Ralph Lauren items purchased between $10-$20..Tsubi jeans for $20...outrageous value. Comme de Garcon converse $25?!?! U.N.B.E.L.I.E.V.A.B.L.E. The staff are informed, engaging, casual yet competent and a big reason I visit as often as I do! It's my favorite store, probably in the world. Go visit...you'll see what I mean x

After passing this place too many times I finally walked in and was very impressed with the amount…read moreof high quality threads and accessories. There's a lot to explore and fun eye candy. The staff is friendly and helpful.

My girl loves this place . We stop here everytime we go to the Promenade. They have nice Minnie T…read moreshirts for women only. Not a place for a man to shop, unless he is shopping for his girl. In that case, thatd be me. Nice selection of shirt, tennis shoes, and other outfits for women of all ages in a way. Mainly catored to women young. But love the vibe here. It her place of shopping tho.

Way too expensive to be met with the RUDEST employee. We could not get out of there more quickly…read more Very poorly dressed older white lady who barely acknowledged us coming in and continued sweeping and vacuuming, finally decided to acknowledge our existence and looked us up and down like seeing if we were worth the effort. Such a drag, we used to go to Minnie T's all the time when it was on Abbott, the owner is great and nice- how can she hire such a rude, entitled, curmudgeon?? I'm just mystified. I don't see them surviving for longer if they only hire totally unfriendly, unhelpful, rude and tasteless women. I definitely will make a point to never again shop there on a day she is working. Terrible. Just so confused how she was hired, and why.

They have really nice, comfortable, classy clothing. The saleperson was really friendly…read more Parking advice: go on the weekdays, it's close to impossible on the weekends.

I had never been to this store when I walked in and promptly purchased 5 items! Beautiful selection…read moreof quality clothing and wonderful customer service. Kacy helped me by being honest about how the items I chose looked on me, and in finding everything I needed. Thanks Kacy!

Since 1969, Maxfield is the OG cutting edge fashion and design concept store in West Hollywood. The…read morestore was started by Tommy Perse and this iconic location on Melrose Ave. opened in 1985. The store's striking brutalist concrete architecture is the perfect stage for the latest fashions and curated vintage pieces showcased inside. I've always been so impressed by the service at this Maxfield location. You are greeted at the door and the sales people do eye you up and down to see what you're wearing and your personal style but they are courteous and trying to help you find what you're looking for or what brands you like. Luis Rodriguez helped me and my friend this last visit and he is simply outstanding. Such a great eye for detail and so knowledgeable and passionate about Maxfield and everything they have in the store. Really helpful, and he made my friend's visit to the store special and he loved his purchases. This store has always been extremely cool and cutting edge and brought the work of so many new designers to LA. The avant garde design tradition has continued with their installation of a Jean Prouvé 1957 pre-fabricated "Structure Nomade" which was brought from France and reconstructed next to the store at 8825 Melrose, with a 100 year old olive tree planted next to it. They showcase stunning fashion and art installations inside its glass walls. Maxfield also has a dramatically designed Chrome Hearts store (by appointment only) next door on Robertson. You can inquire about it in this store. Maxfield is like a modern art museum with the statues outside, the stark angular concrete walls, the single large display window facing Melrose, the beautiful and dramatic lighting at night and the way everything is exhibited inside. It's definitely a must see in Los Angeles and there's nothing else like it. Items can be very expensive but they also have a fabulous sale at the end of each season that shouldn't be missed.

I don't usually write any reviews after purchasing an item. However, Maxfield indeed deserves the…read morehighest appreciation for their service on delivery and customer service. When I picked my delivery up and opened it (I ordered it for the delivery to Montréal), I was mesmerized by the packaging. It was evident that the team has done it with care and high-level quality! As regards to the customer service, it was just perfect!! The store employees are ready to help!!! My selection was a Dries Van Noten leather jacket. This luxury item is not only great online, it is memorable in terms of its design and care given by those who packaged it!!! I'd like to thank Melissa (the employee) and the one I talked to over the phone who definitely care to provide the best service possible! Dries Van Noten is of one those luxury brands which deserve the top tier service! Maxfield LA definitely did it!!!! Thank you so much/Merci beaucoup!!!

Natalia is the best seamstress and repair expert. If you want to preserve or increase the value of…read moreyour vintage Levi's, take them to her. My orange tabs turned out amazing!

This is a review for their lead Tailor, Liam. Went in there…read moreto check out their new merchandise and ran into their lead Tailor, Liam, he is easy to deal with, super talented with the artwork and great at helping you come up with the best design. Whether it's a patch or custom placement, he'll make sure it looks perfect on your favorite Levi's piece.

This is one of the best curated shops / spaces that I've been to in a long time. More than just a…read moreclothing store, everything feels like a work of art. I got so much inspiration just walking around and seeing all the pieces in their collection. There are so many brands, some that I recognized, and a lot that I haven't. So yay for discovering new small brands. People here are really cool and welcoming and allow you to have your space and look around but are there and helpful when you need it. Things are definitely on the pricier side but I do think you pay for the quality of the pieces. I came in with a friend and half of their closet is Mohawk and they swear on their quality and longevity.

I really enjoyed the selection, very finely curated, but the service I received from Carl has left…read morea bad taste in my mouth. He was very cold and when asked for a size he told me he was going to check, but never returned. I had to ask him what happened with checking he responded with "oh that's our last size". Compared to the service he was displaying to other customers he was attentive, but blatantly ignored and dismissed me. Did not purchase anything and will never give my business to a store that operates like this. Would not recommend going here when you can buy everything they have online elsewhere, when the point of going in-store is to have a pleasant shopping experience and this was the opposite.