Buying a car is a massive commitment and this business takes that seriously!!! The best service,…read morehardworking and honest staff. Couldn't be more grateful for the help and the car. You gotta go to Heffle Motor Company for ANY car buying needs!

We bought our tundra from this dealership and it went very smoothly. The vehicle was beautiful! The…read moredealership was very accommodating and friendly. Of course the price of our truck was spot on! I would recommend this dealership to anyone looking for a vehicle!

Scheduled an oil change and state inspection for 8am. I like…read morethe friendly neighboorhood feel of this business. They are always pleasant and make me feel like my business matters. I was all complete in 90 minutes and back on the road......awesome!! The price was fair, and the work was good. I will continue to use this service facility.

I brought my car in for a standard oil change. This car had been my grandmother's grocery getter…read morebefore her passing, and hardly had 15,000 miles on it. It is in practically new condition. The attendant took my keys and said it would be about 40 minutes to an hour. About an hour later, I got a call saying the car looked great, everything was in good condition, but they did recommend that I get a brake fluid exchange. I definitely raised an eyebrow at that comment because you usually only have to replace the brake fluid every 4-5 years, and certainly not on a vehicle with less than 45,000 miles on it. I declined the offer. Again, I was given an estimate that it would be about 45 minutes for them to wrap things up with my car. Seemed like a long time to wait for an oil change, given I had dropped the car off when they opened and they already had it for an hour, but I gave them the benefit of the doubt. An hour later, I came into their office to pick up my car, only to be told that it wasn't ready because they were waiting on a part to be delivered. At this point I was really scratching my head, because I wasn't getting any work done on the vehicle, just an oil change. I was informed that "whoever had previously changed the oil had stripped the oil cap, so it needed to be replaced." I was definitely skeptical of this, because I knew the car hadn't been leaking oil, but I asked for an estimate for when it would be ready... they couldn't provide me with one. I left for a second time, now wondering why this issue wasn't mentioned when I received the phone call saying everything looked great with the car. Another hour goes by and I finally get a call saying my car was ready to pick up. When I paid for the job, they charged me $88 for a full synthetic oil change, which I did not request, $7 for "disinfecting the interior of the vehicle" which was CLEARLY not done, as well as an extra $18 for the replacement oil drain plug. With labor included, the total came to $130, for what should have been a simple oil change. While I was honestly expecting the price to be high, I have NEVER paid over $60 ANYWHERE for an oil change. After paying for the work, I asked if I could have the original oil cap so I would know what to look for in the future should I have this issue again. When the attendant handed me the cap, it was obvious that whoever tried to take the cap off at Brown's garage had mangled it with the wrong tool. There were fresh shards and flakes of metal around the top of the cap, while the threads were completely intact. If the attendant had been telling me the truth, the mangled bits of metal would have shown signs of aging or discoloration like the rest of the cap, instead of looking shiny and freshly torn up. I've included a picture of the oil cap for reference. I absolutely should have read the reviews of this place before giving them my business. It seems as though their company policy is to not take ownership of mistakes when they happen, upcharge their customers for services they clearly do not need, and then have their owner reply to negative online reviews by making excuses for their employees. Maria, I know you are reading this, and I can already tell you that I have NO intention of communicating with you over the phone about the services your shop has provided. If you are truly concerned about the integrity of your work, stop trying to make nice with customers who put you on blast on the internet. Your time would be better spent reading about business ethics, and owning up to mistakes when they happen. Update: contrary to the business owner's reply, I never received a "digital report" of any of the services that were provided, and I actually was waiting to receive one before writing this review. I know the "digital report" is standard practice for this business, which is how I've been fleeced into paying for extra services in the past. Since I haven't received any before/after photos of the work that was performed, I stand by my original review and suspicions that the damage to the oil cap occurred when I brought my car in. Sidebar: regardless of what kind of oil change I had performed in the past, a standard (aka conventional) oil change is NOT the same as a full synthetic oil change. I requested a standard oil change, but was upcharged for full synthetic. While this may be the regular operating procedure at Brown's, if you go to any reputable auto service shop and request a standard oil change, they will give you a conventional oil change, or at least clarify what type of oil you want before performing the oil change. TLDR: if you want quality service and accountability, this ain't the place. Never again.

I bought a car at RPM PREOWNED AUTO SALES and it has been a nightmare from day one. I bought the…read moreextended warranty within a week the engine light come on and the car was shuttering. I took the car to RPM and they replaced the spark plugs and coil packs and said they didn't see anything wrong with the car. At that point, it has been four months and the car is getting worse. To make a long story short I ended up getting a hold of the Attorney General because I couldn't get anywhere with them and they refuse to service my car. So I ended up taking my car to Falling Waters used auto. From the get-go they were very nice. They told me they would do anything they can to help me. Dennis spent hours trying to figure out what was wrong with the car. He was determined to figure it out. He finally figured out that it was a wiring issue. He took care of that and the car runs absolutely perfect now. The prices are very reasonable and they go above and beyond to help you. I would recommend this business to anyone for a used car or automotive repair. Trustworthy busines!!

Dennis and his crew are the best. Always going above and beyond with the repairs. Reasonable and…read morereliable. I won't take my vehicle anywhere else.

Service department lies to you about pricing. Doesn't give you accurate pricing until after the…read moreservice is complete. Never go here. Never trust them. I was told max $150 for oil change and tire rotation. I was charged $350.

BUYER BEWARE We purchased a 2020 silverado 2 months ago and are already looking at a $1000-3000…read moretransmission repair. Original paperwork referenced "shaking at highway speed" but indicated that the issue was with tire balancing. We use the truck as a second vehicle so we didn't drive it often during the first month of ownership and accepted their written explanation when we noticed the short rumble going past 70mph. I started driving it longer distances recently and the problem has worsened to not only the shaking at higher speeds but also slipping going uphill and shaking at lower speeds. We took it to our regular mechanic who diagnosed at a minimum the tourqe converter (about $1800) to who knows how much. We tried to reach out to our salesman who had just started but he has already moved on, perhaps too much integrity after he starts getting call backs? Our recent call with Ryan ended with an offer to repair it as quickly as possible, at full dealer rates of course, but we were on our own aside from that generous offer. We'll be making only the 3rd payment on the way to pick it up from the honest shop we will be using to fix it. Don't even think about buying at any of their dealerships. They were friendly and helpful with a good internet presence but they will sell anything to turn a dollar and won't stand behind it. BUYER BEWARE.

I purchased a vehicle there from the sales manager Duane. What is the simplest process I have ever…read moredone. I drove in from Haymarket Virginia. The facility hasn't changed in a long time but it felt very comfortable and I felt that is why I got such a great value. Start to finish the service was at 10.

I'm new to the area, and tried Guy's to have a flat tire repaired. They looked busy but saw that…read moreit was an emergency since I was stranded with a flat, so they made time to repair the tire right away. I was impressed with that since I had just been turned away from a different repair shop who said they were too busy to fix a tire. Guy's is clearly a good neighbor and I'll be back when I need more automotive service work. Thanks, Guys !!

Everyone at Frederick Subaru was incredibly nice. I can't say enough good things about my sales…read moreperson, Grant Schley. He is a genuinely good guy, and very knowledgeable about all the technology and features on my new Crosstrek. The finance manager, Ed Cubahug, walked me through the financing process, explained everything evey step of the way, and answered all my questions and made sure I understood every aspect of the financing on my new Crosstrek. I was introduced to Michael Lorenzen, Service Advisor, and Tyler Biser, Subaru Technology Specialist. Frederick Subaru does an in-person tech review 30 days after purchase to make sure I'm comfortable with all the features and that I'm not confused by or have any lingering questions about my new vehicle, and Tyler is the person who handles this. I've already made my appointment for this next month. I can't praise everyone involved enough, they were all very friendly, extremely knowledgeable, and great to work with. They treated me like family. The whole purchase was actually, truly enjoyable.

I'm done with Frederick Subaru. I bought my 2016 Outback new from them, and it's been serviced…read moreexclusively there. They've had too many chances to earn my trust, and they spent just shy of 10 years quietly eroding it. My biggest regret is that it took me this long to realize it. On multiple service visits, questions were asked and badly answered, or just left unanswered. At 55K miles, they reported both front wheel bearings needed replacing with no clear explanation why they would fail that early, but I let them do it. Eighteen months later, they flagged the right-front bearing as needing replacing again. When I pointed out they replaced it before, they checked their records, then reported the mechanic found a loose mounting bolt, an easy fix. I had to point out from memory what was in their own records. After a later visit, I found a stray 15mm bolt bouncing around on top of the belly pan causing metallic sounds on bumps. At best, negligence; at worst, there's a crucial missing bolt somewhere that I couldn't find. In ANY case, all I could do was try not to worry. At today's 90K-mile service, they recommended replacing the front brake rotors (@$350) along with the pads. The pads needed changing, but they told me the rotors had no scoring, no warping, and were otherwise confirmed to be in working condition. When I asked why they wanted to replace them, they said, "That's our policy when we change brake pads." The service manager repeated the same thing, adding, "You have to change the rotors when you change the pads", and got defensive when I pressed further. They had no reason, only a revenue policy. Any one of these might be an isolated mistake. Together, they describe a business where quality control and straight answers fall woefully short. I talked to them more than once about my experiences and received "understanding" and assurances that were never realized. In my opinion, Frederick Subaru (Frederick Motors) should not be given your business. They're certainly not getting mine anymore, and I'm embarrassed it took me this long to decide.

They make title and tags just like MVA but we are fast no waiting 4 hours. Great people, great…read morebusiness.

Absolute best experience buying a car. Chris made it so easy, and even gave me a great deal on my…read moreclunkers I had been trying to sell on my own. My payments are low and I couldn't beat the interest rate if I tried. If you want a good deal on a GREAT car, go here. You won't regret it.