This is my second car purchase in Frederick [stay away from Hi Lo auto sales!!] So far its been a…read morereally positive experience. I shopped around a little bit and found that SMH worked with me and had a suitable selection. The sales people aren't pushy and they try to help you find the best financing option without running your credit 6 times. [After signing my paperwork they called to let me know they found a better rate and even updated for me!] I test drove a 2013 Hyundai Elantra and as part of our negotiation we requested the breaks needed to be done. [They passed inspection but we still wanted to make sure they were fresh.] They took care of it quickly and painlessly. They are a smaller dealership but you get a lot more in lines of customer service from the smaller guys. I am happy to report that my car came with a great warranty, I left that day with keys and we haven't had any issues with it! They were upfront, helpful and I'm a happy customer. From everyone; -Jim the sales man, to the woman in finance [-gosh I can't remember her name!] to the owner -all around great experience!

Great experience as usual. We have been using their auto repair service for many years now and so…read moredecided to purchase a used replacement vehicle from them. Very helpful in choosing the correct vehicle and very easy to get through the purchasing process. We will be continuing to use their auto repair service and if we need another vehicle they will be our first choice.

Hands down the best dealership ive ever been to, for my first experience buying a car theses guys…read moremade it nothing but comfortable and easy as well as enjoyable. Alex, Greg and his other staff are some really cool guys who are very knowledgeable about their business and have absolutely no problem explaining something to you. They helped me find a car that fits me to every extent and made the process so enjoyable. Thank you guys again for all of your help and support throughout this process!!

These mofo's had me drive an HOUR to show me a truck with significant body damage. That wasn't…read moredisclosed in any listing. NEVAH!!!

Stay away from this dealership, particularly the Used Car Superstore on Baughman's Lane, and their…read moresalesperson named Sunny. I saw a car online I was interested in and I called the dealership. I was unable to get there on the day I called as I had the flu and we were juggling one car. I asked if the car could please be held until Thursday. The man on the phone said there were actually two of them on the lot and sure they could do that. I got a call Thursday around noon that the one vehicle left that I was coming to test drive was being sent to the Lexington Park site and she "goofed up" as she did not do something within the computer to keep the car there. There was a similar vehicle at the Germantown location that costs a bit more. I told her I was willing to look at and test drive that one if the price was negotiable for this mess she had just put me through. She retrieved the car and I went there to test drive it. The car's exterior was FILTHY. The black car was almost yellow. We drove it and it seemed fine. We returned and we noticed a lot of small nicks in the paint. We pointed them out to her and said due to the car's filth we can't tell if it's dirt or paint chips. She took it to the car wash and came back and there were chips EVERYWHERE. I said "Well, how much are willing to take off the price?" She said, no, this is a price tag dealership. We don't do that. So, despite what she said on the phone, they were going to do NOTHING. Then, she had the NERVE to text me the next day and said they would not change the price, but would "try to do that best they can" to clean up the paint job. If you are going to consider this place, show up and look at the cars and make sure they are clean as they may be hiding damage.

Chris Wilson in Chevrolet Service is amazing! He is so welcoming and knowledgeable. He doesn't…read moreattack you with questions as soon as you walk in like some of the others have. I have dealt with many car places over the years and he has won the business of my family and friends with his excellent customer care and his quick and efficient communication. He truly is one of their biggest assets and needs to be recognized for his hard work and dedication to his customers!!!!! I cant thank him enough for helping me with my many trips to the service department. Excellent gentleman!

I am so angry and disappointed in my services here. I bought a used vehicle, and within 1 week it…read morewas leaking oil and other fluids. The warranty specifically made sure to state "doesn't cover leaks or engine issues" It's only been a few months, and after it dying on me in over 4 places, getting it into the shop, and spending over 3k trying to fix it, I've been told that this dealership did a quick fix on this leak with sealant to get it sold, and now the engine is contaminated and fixing it isn't worth what the car is. I'm out 10k. I'm frustrated and I'll never buy from here again.

Wonderful buying experience with my daughter. Matt and Vito are great guys and when my daughter had…read morea check engine light come on shortly after buying, they took care of and fixed it with no hassle whatsoever.

Had such an amazing experience at CarMax in Frederick! Everyone was incredibly helpful and made the…read moreentire process seamless from start to finish selling my Volvo for a great price. I had to go straight to the airport from this location, and the team went above and beyond by providing a Lyft and even helping me get my bags to the car. A huge thank you to Sadé Rebelle, who was amazing throughout the whole process, texting updates and helping coordinate everything with the Texas location. Mohammad and the rest of the team were also extremely helpful every step of the way. Truly such a smooth and stress-free experience. Highly recommend!

Very discriminatory had their decision made when I walked through the door rushed me through…read moreinterview talked so negative did not even care about my disability and very dishonest employee had mentioned to me to get the job at Carmax. It's all and who you know so please before you work for a company like this think twice before interviewing.

My daughter needed her AC fixed and called them in the morning. Dropped the car off and was met by…read morethe friendliest staff!! Kudos to all of you, even the service tech that pulled the car up for pickup in record time! 5 stars are not enough

Why have clients schedule appointments online when they do not matter anyway? I was confirmed with…read moremultiple texts and emails for my appt but one hour before my appointment I was told that the technicians will be on lunch and I cannot wait and must have someone drop me off? Doesn't an oil change take less than an hour? I was told I might not have my car back by the end of the day? Very disappointed and will not be rescheduling.

Bruce Jett is the owner of this Buy Here Pay Here Dealership, "Mountain Motors", located in…read moreFrederick, Maryland. Mountain Motors & the owner Bruce Jett take advantage of people. He monetizes off of the unfortunate situations of others and sells them vehicles that are salvage title that would not have even passed Maryland Inspection. Like other patrons have previously left in their reviews. He has hired his own personal Maryland Inspector who works there once a week and passes all the illegal cars. My 2006 Toyota Corolla was sold to me around July 2024 with the check engine light on, left and right front apron bent (frame), left front bumper hanging from previous accident, extreme pull to right when drove. I have replaced front tires 8 times, brakes, alternator, and battery 5 times due to electrical miswiring. Exhaust that comes up through holes in floor which is a carbon-monoxide issue to the point it is nauseating. They make no attempt to remedy the situation since notified within 24 hours of purchase not only to Bruce but to Owen who sold the vehicle. I spoke with Bruce Jett directly the morning after(9:00am) purchase of 8:30pm, and was told he did the legal minimal requirement required by law, he would not provide different vehicle, nor return my money. He stated don't bother with a lemon law approach because not a new vehicle. I have been told by a body shop that this salvage vehicle is not safe to drive nor should have been sold with bent frame. Another mechanic shops states that this vehicle should not have even passed inspection and is not legal in Maryland. I also notified Jeanne (finance manager) verbally and by email of the situation. However, even now when I reach out to Jeanne, their financial company representative ,which is located on site. In fact he has three separate businesses listed , yet in one building. The Mountain Motors portion who supposedly sells the cars, Royal Trust the finance Company and his Auto shop with yet another name. that is located at the dealership that Bruce also owns. I tried to trade in on another vehicle yet would not provide pay off amount. I have also reported them to the Better Business Bureau. Please do not trust these people with no parts of an experience that you should be happy and enjoyable. Save yourself from going through what myself and so many other people have/are going through with this dealership. Their Google Reviews and their rating here and on BBB all show this is a repeat thing that is happening to many customers and they need to be stopped.

This scam business sold my 78 year old father a $2k car for $10k. After my father passed…read moreunexpectedly they were notified of such by my mother. Disregarding this info they referred my deceased father's account to collections who called last week opening old wounds for my mother. Trash people trash company.

Two confirmed appointments, zero cars--Easterns completely wasted my time. I am extremely…read morefrustrated with the total lack of professionalism and communication at Easterns Automotive Group. I scheduled confirmed appointments to view a specific vehicle on two separate occasions. Both times, I showed up at the dealership only to be told the car was unavailable because they failed to transfer it to the lot in time.What makes this entirely unacceptable is that nobody bothered to call or text me beforehand to warn me the car wasn't there. They let me drive out to their lot twice for absolutely nothing. Easterns heavily promotes their shared inventory system, but they clearly cannot manage their logistics or respect their customers' time. If you do not want your time wasted by terrible communication and phantom inventory, look elsewhere.

I had to pick a star in order to post a comment. They didn't honor their 30 days or 1000 miles…read morewarranty. They were aware of the issues with our vehicle during test driving and every week afterwards for them to tell us after the 30 days that we have a warranty and to get it fix ourselves. Once brought to corporate attention they only gave us half the cost of repair to one of the issues. Let me indicate that the issues with the car wasn't covered under warranty.

Everyone at Frederick Subaru was incredibly nice. I can't say enough good things about my sales…read moreperson, Grant Schley. He is a genuinely good guy, and very knowledgeable about all the technology and features on my new Crosstrek. The finance manager, Ed Cubahug, walked me through the financing process, explained everything evey step of the way, and answered all my questions and made sure I understood every aspect of the financing on my new Crosstrek. I was introduced to Michael Lorenzen, Service Advisor, and Tyler Biser, Subaru Technology Specialist. Frederick Subaru does an in-person tech review 30 days after purchase to make sure I'm comfortable with all the features and that I'm not confused by or have any lingering questions about my new vehicle, and Tyler is the person who handles this. I've already made my appointment for this next month. I can't praise everyone involved enough, they were all very friendly, extremely knowledgeable, and great to work with. They treated me like family. The whole purchase was actually, truly enjoyable.

I bought a 2025 Outback from Frederick Subaru today. Roberto Lopez helped me navigate the car…read morebuying process; he answered all of my questions and made sure I had any information I needed and connected me with other Subaru staff members who will help me with future maintenance for my Outback. He was polite, direct, and helped me through my very first car buying experience, and I am so grateful for him! My spouse and I worked with Ed Cabahug on financing my Outback. Ed did a wonderful job explaining our options and disclosing complicated contract information. He was quick and concise and informative. I felt we were in very good hands with Ed. Thank you Roberto and Ed for making our first new car buying experience easy. Happy Holidays.