Had an excellent experience with Caleb at Hagerstown Kia. Caleb was professional, kind, and very helpful. He was very responsive as we tried several used cars and patient with us as we considered different options. Once we found the one we wanted, we arrived at a reasonable price. Caleb arranged to help us take the car to our mechanic for a pre-purchase inspection, and stayed late to get the deal finalized. After visiting several dealerships and working with several different sales people, Caleb was definitely our favorite! read more

What started out as a pleasant experience during a difficult time ended up being a nightmare of service provided by this dealership. I was traveling through the area and my recently purchased Kia stopped running while driving. I had my vehicle towed to the nearest Kia dealership which was in Hagerstown. Initially everyone seemed very helpful. I received a call the following Monday saying they'd get to my vehicle as soon as possible, I even got an email informing me of a diagnostic appointment that Wednesday afternoon. By midday Thursday I hadn't heard from anyone so I called and left a message that would not be returned. I called again Friday, spoke to someone different and they had my original contact call me back. The information I received at that time was that the Wednesday appointment was "just so my car was in the system" and my car was "next in line" but likely wouldn't be done until the following Tuesday. At that point they would have had my vehicle for 10 days without even looking at it. Unfortunately I didn't have many options for an alternative other than wait. Tuesday comes and goes, no call. By Wednesday (day 11) I'm overly frustrated. I call back, my car had not been looked at and was not "next". I make the decision to have my vehicle towed from Hagerstown to Morgantown, an extra $1000 expense that should not have been necessary. I experienced nothing but lies hidden behind polite, chippers voices. read more

I'm giving them a 1 star because there isn't anything lower. I was traveling through Hagerstown when my brand-new Kia engine light came on and I had a burning smell. I stopped and realized the service department was closed so I spoke to a sales rep. As soon as he realized I wasn't buying a car, he offered no help, no advice, nothing. So while I was frustrated, my wife and I went to a hotel and said we would try back the next morning. I arrived the next morning to the service department. He told me that he only had lube guys available and would not give any advice, make a call, nothing. I told him I still had to drive 6 hours, he said, maybe look along your route and see if you can find someone. HORRIBLE HORRIBLE UNFRIENDLY SERVICE. read more

Caveat emptor Buyer beware of cars sold here "as is" and they will repeat this over and over if any problems. They will accept ANY trade in car and then resell it "as is" without even performing safety checks. Within 2 months of having car- check engine light. Took it to a local shop and their is Nothing besides getting the engine replaced. Took it back to dealership and "sales team" only response was... you bought it "as is" and laughed.. The service manager was great and did a comp engine soak, but the problem is NOT fixed.. Now I have to check my oil almost daily because the car just eats it. Do not shop here for used cars. They really DO NOT CARE if they sell you unsafe junk because its "as is". Shouldnt have to make car payments when a car is a dud. The sales guy knew I was a delivery driver and I had to get a loan... Unless you want to be like me and making payments on a broken car... shop elsewhere for any USED CAR read more

I went to Hagerstown Kia twice in 3 months and got an oil change . The first one I found that I kept running out of antifreeze and they said that's normal . I then went for another oil change took it home I found there were no fluids like antifreeze in it . So I had to fill it up . Called service he didn't care . He said that's normal you can run out of antifreeze every 2 months . I get out of town the vehicle breaks down it had an antifreeze leak this whole time but they said it's normal to put antifreeze in the vehicle all the time . I wouldn't go there because they don't help you read more

The day I bought a Kia soul 2023 It only had 17 miles on the car and on my way home all kinds of warning came on dash and for a new car that.s bad, so i called Hagerstown Kia and so the car was in the shop 5 times and they cant find out what is causing the problem and they will not fix my car, the warning lights come on my dash every day since i bought the car, i have print outs and dates and times of everything. they are voiding me on this issue... read more

Hagerstown Kia - 5 warning lights come on every day sometimes 2 times a day car only had 17 miles on car - Auto Repair Near Me - Hagerstown, Maryland

Update below initial post... My mother in-law went to buy a vehicle after her husband passed. She went alone and they ripped her off. They added a $3,000 market adjustment on top of the MSRP. A $364 accessory package which they won't say exactly what it is. Additionally they charged their $299 dealer processing fee twice (once on the sticker that had the market adjustment price on it and another time on the pink slip). They denied charging her twice when she called them about it. I ran the numbers and they most certainly charged her twice. So in total they stole $3,663 dollars from here. In my mind they are no better than those third world country telemarketers that steal people's money. Update... after sending them a picture with the papers. My mother-in-law finally talked to the sales manager. They did finally admit to charging the processing fee twice. He said the accessory package was a pinstripe that was supposed to go on the vehicle but they hadn't had a chance to put it on yet. She said OK so you're going to refund me that money? He said no, I could sell your car for five times what you bought it for I'm not giving you that money back. She said OK good then take my car back and sell for five times that. He said we don't take returns. They are going to refund the duplicate $299 processing fee just not the $364 for a pinstripe that wasn't on the vehicle. read more

Hagerstown Kia - Auto Repair Near Me - Hagerstown, Maryland

BUYER BEWARE!!! I went to Kia of Hagerstown to possibly purchase a new car for my son. I spoke with a very rude salesman named Jim over the phone and in person whom appeared very lazy, not interested, and didn't want to answer any questions or seem to want to work for the sale. Jim seemed like he only wanted to make a very quick and easy sale and didn't want to actually invest time answering my questions or negotiating a price. This dealership is presenting MSRP with additional add ons and other marked up fees and Nobody pays MSRP prices. I told Jim I wanted another salesman because his pure laziness and condescending attitude made me very angry and I wasn't going to give this rude and lazy var salesman thousands of dollars. He then told me that he really didn't care if I went to someone else and another young skinny male helped us. The young skinny male's name was Stone whom seemed a just a little bit nicer but didn't really seem to more enthusiastic or much more friendlier- no smile, not very friendly for a salesman. I ended up leaving and not purchasing anything. I went directly across the street and spent $30,000 at Mazda. I told the Mazda reps about my horrible experience at Kia across the street and they laughed and told me that all their customers say the same exact thing and have had horrible experiences at Kia. KIA makes great cars however I would avoid KIA of Hagerstown at all costs. read more

great experienc. staff were not pushy at all. they offered education and options and gave us plenty of time to discuss and decide. lots of attention to what mattered to us. read more

I wanted to be happy about the whole transaction but I can't be. I traded in my 2020 kia rio with 30k miles on it. It felt pressured with the lowball trade in and now I know why I was given 10k trade in and was assured by scott that was all they could offer. Now I see my car listed for 18k which is what I paid for it brand new 3 years ago. Talk about skeevy car salesmen tactics. I'm done as a customer with Hagerstown kia. read more

Today I took my new 2022 Kia Rio in for maintenance. Jennifer Gleckler did a awesome job helping me out and explaining the process and what was needed done to my car. Sean Turner was the tech that ran the diagnostics and changed my oil. This was my first time in Kia, the waiting area was clean and comfortable. They had 90's pop radio playing and it was very entertaining, even some of the sales reps were singing along. Even the maintenance man was friendly and kind. I first met Jen a couple months ago when I first bought the car when I was having some tech issues, she helped me out with 5 minutes left before closing and was able to figure out what was wrong within minutes and fixed it. I knew from there she would be the person to call if I needed anything or had any questions about my new car. Thank you so much Jen and team! read more

my experience today at this dealership was incredible!! Ciro was my salesperson, he was very personable and very knowledgeable about the Kia! he explained every little nook and cranny and electronic inside of my new car as well as helped me hook up my phone so i was ready to roll when the keys were handed to me!! The warranty is on the Kia orunbeatableHim and Rick took very good care of me!! i love my kia and will always recommend read more

See all

First. We are a Kia family so this in not a bad review for Kia. They are great cars. That being said Hagerstown Kia couldn't pay me to come to their location again. Their customer service is terrible. Their service department took complete advantage of my daughter. She was supposed to receive free oil changes per her agreement when she saved and purchased her own car at 17 and Hagerstown Kia would not hold up the agreement and ended up charging her $80 for an oil change! There are 3 other stories but you get the gist. This is not the place you want to do business with. They don't care. read more

My daughter recently purchased a used car from Hagerstown Kia. We had an amazing experience! Jerry treated us with such respect and went above and beyond in customer service. He made sure we got the best deal possible on both our trade and purchase. He took the time to make sure we were comfortable during our stay, all details on the trade and purchase were clear, and that we were 100% happy with our purchase. Jerry and this dealer ship has definitely earn our business and we will go here first when the time comes to purchase another vehicle! read more

This crew made me feel like the most important human that's ever entered their showroom . . . and I wasn't even buying a new car. We primarily worked with Richard, but everyone in the showroom made us feel special - opening the door and greeting us warmly, offering drinks and snacks, making small talk (but not too much), just checking on us periodically while the paperwork and detailing was being done. They seemed to be giving us and our used car the Hagerstown Kia red carpet treatment - paired my phone, created "Home" on the Nav system, helped me program the radio presets, basically gave me a tour of the car so I knew where important stuff was for my longish drive home. The internet has changed the way every business operates these days and taken a lot of the service out of it. But Hagerstown Kia has both the internet and the service figured out. Honest and straight forward which is refreshing in the used car market. Next time I need a car Richard and his team will be the first on my list. read more

went to buy a Kia wind, talked to two sales men who knew I was coming from an hour away and that I was going to buy the car. when we got there the car was marked up 12k from the website price, when we asked we were told it's in demand and that the Kia website is wrong. I expected a markup but that was insane...then after debating on whether I even wanted it anymore since I was so turned off my the salesman's attitude I decided I would at least test drive it since I drove an hour. well I was told I could only test drive it if I agreed to buy it and GAVE THEM MY FINANCIALS FIRST. are you kidding me?!?! I laughed right out of the showroom. trash all around read more

I found a Sorento that I liked online. No price listed. Contacted the dealership regarding the price and received an email reply stating that due to market of vehicles pricing can not be discussed outside of the dealership. Well they lost my business as I am not scheduling an appointment and driving to look at a car that may not even be within my budget. I have received feedback from other Kia dealerships who were very upfront with pricing. read more

Both purchased my vehicle here and just went in yesterday for service. Got an excellent price on the vehicle and have been very happy with it. No problems for 4 years now. (It was used 1 year.) Yesterday's service is what most impressed me, though: I've been to 4 Kia dealerships in 4 different states with this vehicle, and this has been hands-down the best. I was served by J.R., who is an excellent communicator and a very patient and kind person. So often at dealerships I feel like the service rep is just spitting jargon at me so I'll worry and spend more money. J.R. did make recommendations for future service, but said nothing is urgent right now so I can go home and decide later if I want to. No pressure. Just informative, clear, and helpful. The only reason I don't give 5 stars is because, over the phone, I was told that my safety recall fix would take 1 hour. When I arrived, I was told it could take up to 3 1/2 hours. That's a pretty big discrepancy, and suggests that the service department isn't communicating well with the ladies who take appointments. In the end, my visit lasted somewhere between 1 and 3 1/2 hours, but I had also added an oil change, a horn check, and a car wash in the meantime, plus J.R. warned me about the possible wait as soon as I arrived. So in the end the wait was understandable; I just think the ladies taking appointments need better information! Will definitely be back here for service in the future. Thank you, J.R., for your wonderful customer care! read more

I took my daughter to help her buy her first used car. the dealership is bright and clean and the staff are incredibly friendly. We took a test drive without issue and spent time in the car checking out all of the features. We came back 2 days later to buy the car. Our salesman Ciro and finance guy Jack were amazing. No hassles, no added fees, everything was right up front and simple. All of the paperwork was clearly explained and was streamlined and we took the car home the same day. Hagerstown Kia made it easy and enjoyable to buy the car. The whole team congratulated my daughter on her new purchase. If I could give 10 stars I would. read more

We just bought our new Kia Soul here yesterday and we were completely impressed with the exceptional service we received, particularly from Richard K. and Ciro. We'd looked at other dealerships but Richard's positive attitude and commitment to customer service starting with our initial email really sealed the deal for us. It was a positive and painless experience from start to finish. Even though the car we bought was brand new, they insisted on detailing it before we got into it to take it home. I have never seen such a pristine vehicle. Their pride in their work is apparent. We will be coming back here for sure. Highly recommend the new Kia Soul!!!!!!! Love it!!!!!!! read more

We purchased our 2015 Kia Soul brand new. We were very excited to get the car. In 2016 we started having problems with the car (understanding this happens with even new vehicles). We had problems with the car starting in cold weather. Every time we took the car in for service they would tell us there was nothing wrong and if the car starts on warmer days and not cold days it must be something we were doing. Even though the car was always garage kept. Finally in the winter of 2017 the car stopped starting altogether. Kia had to run several diagnostics on the car and after a week finally decided it needed a new starter and battery. Stating that because it has a keyless remote that the starters will go out faster than normal. At this time the car had under 50,000 miles. Since this repair my check engine light will periodically come on. Because it isn't happening when it is in the shop, they state there is nothing can do about the issue. The other issue we have had with Hagerstown Kia is recently my breaks starting making a horrible noise. I took it in and they said the breaks were down to metal and actually ruined on rotor. The problem I have with this is we have only ever had the car serviced at Kia. Oil changes and all. During the oil changes they are supposed to do a multi point check on the vehicle. Had they been doing this, wouldn't they have noticed the breaks wearing out? With everything that has happened it's easy to say we would not purchase from Kia again. read more

I went into this dealership recently off of the good faith of a conversation over the phone with a sales man, and wow what a mistake. All in five minutes they insulted my intelligence, were rude, and didn't even try to earn my business. So, Without further a due..... I explained If we could get the numbers right, I would be driving a pretty good distance (5 hours) because they had a truck I was looking very hard for and having a hard time finding. I also explained I had multiple offers on my vehicle for trade in, and if I were to drive that far, I would need them to at least match my lowest offer, (I sent them videos, pictures and all the info needed from my trade). We ran the numbers over the phone and while they were not exactly where I wanted, they were very close, close enough to make the trip and I was told "We will find it in the trade". Fair enough, so I made the trip. After test driving the vehicle, I asked the salesman if any of the previous owners had smoked in it. I was told that what I was smelling was a "perfume that was used when cleaning vehicles". Everyone knows the smell of cigarettes in fabric. No one mistakes that smell. The vehicle literally smelled like a smoking room at a cheap motel. Plus I found a cigarette butt under the driver seat soooo yea. So, he lied, while basically saying I didn't know what I was smelling and was completely wrong. Then after dropping the tailgate, I noticed there was no bed liner in the bed. I voiced this concern, and said "Maybe that's something we can----" But was cutoff in the middle of a sentence and was told "no, were not moving any on anything on this truck", with that sarcastic "laugh while talking voice". So there's your rudeness showing. Someone with positive customer service and morale could have said, "Well lets go talk about it and see what we can do." Then let me down easy later with, "I just don't think we could do it" Not that it would hurt a dealership to do something like set a cheap insert liner in a bed to make a sale. Then comes the fun part. Even after being made to feel stupid, and rudely interrupted, I still very much wanted this truck and was very much ready to pull the trigger, so we went to sit and talk numbers. He brings my paper with my trade info over and sets down and says, your vehicle needs a lot of work. (Now granted it is no diamond in the rough. It has high mileage and is 12 years old, but its not nickel and diming me and is reliable.) He proceeds to tell me that my vehicle needs a new transmission. I know this could not be true, because A- I have had zero issues with my transmission, and B- my ASE certified buddy, just flushed and refilled it, while replacing all filters and gaskets (due to the high mileage). I was also told they had a hard time starting my vehicle. (this happened while I was gone on the test drive and not around to witness this) Ive had this vehicle for quite some time, and have never had an issue starting it,.....except that time my battery died :/ So all of a sudden, the day I go to trade it in, while Im not there, it magically doesn't start....hmmmm... Then he proceeds to offer me $800 less on the trade in than anyone else. This was the last straw as I shook his hand, said have a good evening and walked out of the dealership with out so much as a "wait, what if we....." There was no attempt at all to get my business. read more

My wife's Kia Soul has only been serviced by Kia or another service center that videos theirs service. Moisture has destroyed our break system and they are denying it under warranty because they say we poured water in the break system. read more

I've purchased two vehicles from Hagerstown Kia in the last 4 years. The first vehicle was purchased thru the internet and the experience was outstanding. Super easy and hassle free. The second vehicle I purchased in May 2016 and the experience has been HORRIBLE. I still give 5 stars to their service department (JR & Ben) but that's it. In my opinion the dealership has slipped. My next KIA purchase will not here. read more

This dealership is one of the best around. Friendly staff, quick service, totally respectable! Had a salesman named Kevin, Class A guy, easy to talk too. got me in and out no problem and always made sure my time there was satisfactory and nothing else. Thanks guy! read more

I agree with the other reviewer: the MOST DISHONEST car dealership I've ever worked with. I went there in November 2013 because I had a wonderful transaction with a salesguy 11 years ago that has since retired. I thought I'd get a great deal trading in my old Kia, and I trusted the new guy's Christian quotes screensaver on his computer. I told him the next day I'm sorry, I changed my mind, he said I couldn't do that. I found out later that I have THREE DAYS to change my mind. Now I have non stop transmission issues with this new "certified preowned" car, but they can't do anything about it because it doesn't happen all the time and the times I take the car there, they can't duplicate the issue! I hate them, I hate this car, and I will never forgive them or stop telling everyone I know how dishonest they are! read more

I actually had a very good experience with this dealership back in October. I bought a Sorento and the entire experience was painless, fast, and direct. I worked with a salesman named Joe, and he was very helpful and the financing was processed by Rick, who made the entire process very clear. I didn't feel pressured into services or options I didn't want. read more

I recently purchased a 2012 Fit sport and I had a great experience. Thomas Barker is a great salesman. Go in and ask for him if you want a great deal and a nice car. read more

I purchased a 2018 kia forte and so far so good. The sales person was awesome and everyone was nice.

We purchased a vehicle basically over the phone with Richard Koehler at Hagerstown Kia after searching online for a specific model. This dealership and it's employees are exactly what others should strive to be! Professional and on point, from Maryland to delivery in Oklahoma. Thank you so much, seems inadequate to express how much we appreciate the pics, vehicle inspection and patience. I encourage everyone to buy here! read more

Mike in the service department is excellent! My car's check engine light was on after only 8500 miles. I was so upset. Come to find out it was a update the car needed. Mike sat down with me and answered all my questions. He was not rushed and was very pleasant with me. I am very pleased with the service! read more

Went in to look at the new Kia Sorento's and was met by Rick Whittington who was more than willing to "look" with me. I asked to see models with certain features and Rick drove around in a Touring Edition - absolutely beautiful car with everything I could wish for!! I was shocked that Hagerstown Kia was able to put me into that SUV, just where I wanted my payments to be. I traded in a Ford Fusion (which was a nice car but I wanted an SUV)...they worked out my deal like magic. Rick made sure I had everything I needed throughout the whole process, explained all the new features on my SUV and the personal advise was much appreciated. What a fabulous dealership and awesome, professional salesman!!!!! Hope to get my daughters car there next! read more

Had a really good experience at Hagerstown Kia. They gave me a great deal on my car and I am very satisfied with my purchase so far. Scott made the purchasing process extremely easy and painless. I live about an hour away from the dealership, so Scott went out of his way to make sure the deal was finalized and everything was set up so I could leave the dealership with a car without having to take multiple trips which I appreciate. read more

OMG--dishonest. Bait and Switch. Promise you a price that is impossible. Found out the hard way when I kept waiting for them to contact me to sign the paperwork for the car-----to make it worse they said they would deliver the car to me....in another County and I was getting excited. Might not burn in hell....but probably will get singed eyebrows. I have all the emails with the numbers and promises and then the "sorry." AVOID like Lyme disease......AND look at the crash results because some Kia models are not safe...... read more

I recently purchased my first new car at Hagerstown Kia (but definitely not my first car purchase) and Hagerstown Kia, hands down provided the best car buying experience for me. The dealership did not give you the run-around. My salesman, I believe his name is Scott K., was honest and spent over an hour showing me all of the features of the car. He even setup the Bluetooth feature on my cell phone. Hagerstown Kia was upfront with their price and any additional fees. They were also the only dealership that had the specific make and color that I wanted in the state. If I lived closer I would use them for all of my Kia car buying needs. read more

We recently bought a high mileage used car from Hagerstown Kia for our teenage daughter. So far, we have been very pleased with our purchase. Our salesman, Scott Murray, was awesome! I was able to complete the credit app online and Scott contacted me back immediately. I told him exactly what I wanted my payment to be and he told me which cars were in my price point. He never tried to pressure us into a higher price range or made us feel like he didn't want to deal with a used car sale. When we were ready to finalize the deal, there were no surprise costs and our payment was within $2 of our target price. They were also able to get us a low interest rate. I would highly recommend Hagerstown Kia and Scott to anyone looking for a new car! read more

We bought a high-mileage used car from Hagerstown Kia and have been very happy with the car. It had not been inspected in PA but it passed without any issues and 4 months later all seems well. We also enjoyed dealing with the sales personnel - both the internet sales and the floor paperwork sales persons. We did not feel pressured or manipulated. read more

The most DISHONEST dealership I have ever had the displeasure of working with. Save yourself time and aggravation and DON'T visit this sore excuse of a dealership. PATHETIC SALES AND SERVICE! read more

I have always had my 2014 Optima service by the dealership. I noticed that both my oil access covers are missing from under the car. The serviced advisor and the service manager agreed to replace it free of charge, no questions asked. I love this level of Customer Service! read more

I recently bought my first vehicle from Hagerstown KIA. I would highly recommend working with Scott! He treats his customers like family. Not only did he do his best to get me the lowest price on my vehicle purchase, but he also went out of his way to speak with my insurance company and ensure I was getting their best deal. The manager, Jeff took time to reiterate all details and confirm I left happy. John and Britton, both members of their finance team, were very helpful and appreciated my business. I plan to return to Hagerstown KIA when it is time to buy my next vehicle. read more