Damaged Product, No Accountability…read more Purchased a thermostat online from Edmonton RV. Upon delivery, the product box was crushed, partially open, and missing the instruction manual. Photos were sent immediately. Despite clear evidence of mishandling, the staff refused to initiate a shipping claim or provide any remedy--citing a blanket "no returns" policy on electrical items. Let me be clear: this was not a return of a used item--the item arrived in unacceptable condition. Edmonton RV dismissed the issue without offering inspection, refund, or exchange. I've since initiated a credit card dispute and filed a complaint with Alberta Consumer Protection and the Better Business Bureau. Very disappointed in the complete lack of customer service or accountability. If you're ordering parts from a distance, be warned: you may be left with damaged goods and no support.

Their no-returns policy on electrical items is not very customer focussed. I can understand if the…read morepolicy applies to items that have electronic components as it can be very difficult to determine if the item returned is still functional. I bought a wiring harness and discovered it was too short when I got home. The wiring harness was still in the original sealed packaging however they would not take it back as they consider it to be an electrical item. They also won't give you a refund on other non-electrical items, only a store credit, which is not up to the same standard as other more customer focussed businesses. I prefer to support local businesses and have purchased parts from this business in the past knowing their prices are typically higher than purchasing the exact same product on-line. I have spent several thousand of $'s on service and parts in the past however due to their unflexible return policies they have lost a customer for life. I pretty much told them that however they didn't seem to care.

Update with photo"s Misrepresentation, Hidden Damage, and a…read more$30,000 Loss Our experience with ArrKann Trailer & RV Center Rocky View has been nothing short of disastrous. We purchased a CanaDream Inc used motorhome from Eva Moser (Internet Sales Manager) and Brock Simmons (General Sales Manager) in May 2024 after being assured it was "like brand new," fully inspected, and in excellent condition. These statements were blatantly untrue. Brock even refused to supply items promised at the time of sale until we escalated the issue to head office. After driving 800 km to pick up the unit, we immediately discovered multiple issues--followed by more within 24 hours: a torn mattress, missing parts, cracked tires, electrical failures, a leaking hot water tank, and a large stain above the driver's seat that staff dismissed as "soap residue." This stain was later proven to be long-term, undisclosed water damage that ArrKann RV should have known about and that CanaDream Inc., the real owner at the time, had previously documented. None of this was disclosed by ArrKann RV during the sale. We then spent months caught between ArrKann Trailer & Sport Center in Edmonton and CanaDream inc in Delta, BC. We were forced to make 860 km trips for each repair at our own expense, only to face delays, poor workmanship, and incomplete repairs. While the motorhome sat unusable, water began leaking into the front cab--the exact area we questioned on pickup and were told it was soap residue from the detailing guys and that it had "no leaks or previous damage" stated by Eva Moser and Riley, the technician. Later records confirmed prior roof work in all the same locations. ICBC then informed us the motorhome could not be registered because it was still legally registered to CanaDream Inc. ArrKann RV sold us a vehicle they hadn't properly transferred. Repairs done by CanaDream Inc were not industry standard, and we were denied any documentation of the repairs performed. We were told everything was between Jason Granger (CanaDreamn Inc Sales Manager) and Chris Caldwell (VP Customer Experience & Marketing, ArrKann RV). We received no receipts, no repair details, and no transparency. ArrKann RV then Chris Caldwell asked us to sign a release waiving all future claims. We refused. Their urgency to obtain our signature was as telling as alarming. In early 2025, when attempting to trade the motorhome in, the receiving dealer uncovered major structural roof damage, hidden repair work, and long-term water intrusion that both ArrKann RV and CanaDream Inc failed to disclose, even though they were in possession of inspection reports that stated otherwise. This resulted in losses exceeding $30,000 to us personally. When we approached Chris Caldwell to discuss compensation or talk accountability, we were denied. We were told the unit was used and had "no warranty," despite months of misrepresentation, false assurances, and repeated promises that the situation would be made right. If you are considering buying from ArrKann Trailer & Sport Center or CanaDream Inc, proceed with extreme caution. Our experience has been financially devastating, stressful, and deeply disappointing. It appears that used RVs sourced from CanaDream Inc are being flipped quickly with minimal inspection and no transparency. Many promises--no follow-through. We trusted the "family-owned, award-winning" image they promote. Unfortunately, our experience suggests otherwise. Their heavy advertising on repairs and winterizing now feels like the old tale of a fox guarding the henhouse.

Misrepresentation, Hidden Damage, and we are out $30,000…read more Our experience with ArrKann Trailer & RV Center Rocky View has been nothing short of disastrous. We purchased a used motorhome from Eva Moser (Internet Sales Manager) and Brock Simmons (General Sales Manager) in May 2024 after being assured it was "like brand new," fully inspected, and in excellent condition.Those statements were blatantly untrue. In fact, Brock Simmons refused to provide items promised at the time of sale until we escalated the issue to their head office. After driving 800 km to pick up the unit, we immediately found multiple problems -- and even more surfaced within the first 24 hours of taking possession. These included a torn mattress, missing parts, cracked tires, electrical failures, a leaking hot water tank, Tv that did not work, backup camera that would come on and off even though there was no key in vehicle and a large stain above the driver's seat that staff dismissed as "soap residue." This stain was later proven to be long-term, undisclosed water damage -- damage that ArrKann Trailer & RV Center Rocky View should have known about, and that CanaDream Inc., the actual owner at the time, had already documented. None of this was disclosed during the sale. While we were filling the water tank prior to leaving the lot, when we saw the rear tires in the light of day. They were cracked all around the tire side walls and deep into the tread of the tires, initial response was how did those get missed by our inspection and also by CanaDream Inc. as they are an Alberta licensed Government inspection facilities. We have the records of that inspection with the inspectors name and license number. showing all the tires were good? So either the licensed facility is lying on inspections or someone changed out good tires for bad ones between CanaDream Inc and ArrKAnn Rv in Calgary? We were never given an answer just a story and reluctance to replace them! What followed was months of runaround between ArrKann Trailer & Sport Center in Edmonton and CanaDream Inc. in Delta, BC. We were forced to make repeated 860 km trips for repairs at our own expense, only to have those repairs delayed, mishandled, or ignored. While the motorhome sat unusable for months, water began leaking into the front cab -- the exact area we flagged on day one and were falsely told by Eva Moser and Riley, the technician who handled our walkthrough, that the unit had "no leaks or previous damage." Later documentation provided by Chris Caldwell of ArrKann RV, confirmed prior roof problems and roof work in all the same locations where the damage appeared. To make things worse, ICBC couldn't even transfer the registration because the motorhome was still registered to CanaDream Inc., not ArrKann. They sold us a vehicle they had not properly transferred or legally registered. The repairs eventually completed by CanaDream were not up to industry standard, and none were documented. We were denied any copies of repair records, as CanaDream and ArrKann claimed everything was an internal agreement between Jason Granger (Sales Manager, CanaDream Inc.) and Chris Caldwell (VP Customer Experience & Marketing, ArrKann Trailer & Sport Center). We were then asked to sign a release waiving any future claims on the unit. We refused -- their urgency to secure our signature said everything. In early 2025, when we attempted to trade the motorhome in, the receiving dealer uncovered major structural roof damage, hidden repairs, and long-term water intrusion that both ArrKann and CanaDream failed to disclose.As a direct result, we suffered losses exceeding $30,000. When we approached Chris Caldwell for compensation or accountability, we were refused. We were told the RV was used and had "no warranty," despite months of false assurances, misrepresentation, and repeated promises that ArrKann would "make it right." If you are considering buying from ArrKann Trailer & Sport Center, proceed with extreme caution. Our experience has been financially devastating, stressful, and deeply disappointing. It appears that used RVs sourced from CanaDream are being flipped quickly with minimal inspection, poor transparency, and broken promises. We trusted their claim of being a "family-owned, award-winning RV dealership." Unfortunately, our experience suggests otherwise. Their advertising around repairs and winterizing now feels like the old story of a fox guarding the henhouse. We are now pursuing legal options to recover some of our losses.

Had a verbal agreement to purchase a Motor Home which they were going to email me the paperwork for…read moreAs I was going out of town. Received but could not sign online. Couldn't get printed for 2 days and return. They sold the motor home from under me. Wouldn't trust them again.

We have had a great experience with Tania Mauro as our experienced sales person at Carefree RV…read more Lots of great info as we weren't sure of which type of RV we were wanting. She was very patient and no pressure sales at all. Did lots of research and looking around after deciding to go back to Carefree and check out the trailer that suited us. Tania met us out at the Leduc lot on her day off to show us a trailer and we decided on our purchase. Picked up our new trailer yesterday and very excited about going on our first adventure. Also, June a wonderful woman did our walk through and showed us all the details of operation and features along with some great advice! This is our first trailer so it was so it was important to be given lots of information through someone who has had much experience! Thank you to the team at Carefree. We would highly recommend them! Jan and Ken S.

We have had several repairs small and big done on our 1990's Class C motorhome. They have been able…read moreto bring in all the parts we required and at reasonable prices. They have always done a thorough job and we would highly recommend them.

Very prompt helpful response from a guy I accidentally woke up in the middle of the night. I had no…read moreidea, and wasn't expecting a response until the morning. Sheesh I can be such a thoughtless idiot sometimes. I hope he got back to sleep.

Had a new axle put on my utility trailer for 3x less than what another company quoted for same job…read more The job was done quickly and well. Staff was very helpful and friendly and remembered me by my first name after the first visit. I would recommend Beothuk to anyone wanting professional services. Walter Popowich

i have rented from them 4 times so far no issues, no problems the trailer was in good shape they…read moremade sure the lights work on my truck and provided the correct size hitch mine was too small. i was pleased with what i got and the price was reasonable for a day's rental .

We had an appointment for possible repairs on a bedroom slide on a Class A motorhome. Technician…read moreshowed up at our home at appointed time. After looking at the slide, it was determined that the mechanism would have to be replaced. We asked for a quote. After two weeks we did not hear from anyone. We contacted the office and he gave us an approximate quote, we asked to get it writing. At that time we were told no problem. We were also told that it could take up to 6 months to receive the parts. We were okay with that. It has now been about 3 months and have not received anything. We paid for the time that the technician was here. Great gig, tech shows up and does the talk and takes your money but doesn't do the walk.

Sad to say that although initial concern was comforting, no contact after 13 days is not ok. Tell…read moreme you can't help me - this I can understand. Hoping for contact is not ok. Moving on!