Edmonton West Location:…read more At first when I got to ArrKann, I was impressed. But over the last 3 weeks, the customer service has been a complete hassle! The Sales team; Cassandra & Ryan were both amazing, friendly and they really took our dreams into a reality! (Them two honestly need a freaking raise!) The day of pick up, we drove the trailer to the plot of land of which it would be staying and being a first time buyer we were extremely cautious bringing it home. Upon getting it home, we had noticed the furnace vent door had not been closed completely by their service department; and it had in fact broke in half from the wind all within 30 mins of owning it. We went straight back to Arrkann right away to order the furnace cover. The service manager Christine had ensured that she would order us a new cover and that she would call us... multiple days later still no phone calls. We used the trailer for one night. After pulling out our couches and chairs, there was mouse poop and chewed up pieces of foam scattered under the furniture and in the floor vents. Not cleaned and burnt out light bulb's, but we thought "what ever it's an easy fix" Then the rain came the next day... Buying a 2015, we were aware that it wasn't brand new; however that is why we chose a 30k trailer over a kijiji special. The seal around our slide out was in fact leaking and pouring in water over our dinette, the slide out wall and about 20" of our carpet. We IMMEDIATELY returned it back to ArrKann. That evening we dropped off; we were so close to closing time that we had to call them to say we were on our way and would be there right at closing time. Their staff stayed until we pulled up, and to be told by another service member "that furnace cover is here and in stock"... I was furious, the fact that nobody in the service department even called to tell us they had the part and there was no calls ever made from Christine. We had called her a total of 9 times in a week; leaving multiple voicemails for an update, and never once did she bother to call us. It came to a point where my father had to step in and call Christine to hear of any update on our trailer; she which then put the phone down on my father! (He is a service manager for over the last 16+ years, and never once has he ever treated a customer the way that Christine had). From this point on, our only point of contact is the Manager Cliff. G. For all of our updates, we have called him directly for all of our questions, and estimate time to pick up our trailer. What we thought would be quick, easy and great service; me & Daniel are very disappointed in the ArrKann service department. Sales team is great, and they worked their magic (Amanda was great at getting the interest rate that we were hoping for!). But once you buy, you're on your own. "We've water tested your trailer with a sprinkler, and we can't find any leak, you can come pick up your trailer when you're ready"....they didn't want to reseal our slide out because they couldn't find the problem. However we had video proof of the leak, and the force of wind and amount of water in that rain storm was much greater than what a 'sprinkler' could do. Save your pennies and buy PRIVATELY! 2 Stars, one for Cassandra & one for Ryan doing an amazing job and finding us our dream trailer within our budget. Thank you so much, to the BOTH of you.

We bought our brand new Fifth wheel in red deer last year. it is a superb unit. There were small…read morethings that needed to be done to the unit but they were identified and we arranged to drop the unit off to the Acheson center in October. We had an issue with our slide toppers allowing water into the coach. We had to chase after them to get the repairs done because no one wanted to listen. we had video evidence of the issue. It was found a major repair was required on the main living room slide. completed. All the small things were verified and fixed We went in to pick the unit up in April the front driver portion of the camper dome had been contacted damaging the gel coat. We did a walk around and found the damage. No one had verified the camper was in good repairs. when we mentioned this they said they would make repairs. it was going to take 3 weeks. W live 4 hours from the repair center. They said we could take the unit and arrange a different time for the repairs to be completed. We brought it back in on July 2nd 2025 for the 3 week repair. They also had replaced the front LED lights but when we got the unit home we found the lights had not been hooked up to the battery because of this a number of the plug ins didn't work. We problem solved this issue and fixed it. When we arrived back to pick up the unit we attempted to hook up the unit and found someone on the team had removed the hitching mechanism from the hitch and had installed it correctly. When questioned we were given a bunch of empty noise about disciplining some junior tech or other. How about you all put a QC process in place to prevent customers from experiencing damage to equipment extra cost and time wasting from a group that is supposed to be professional. Any warranty work I require going forward will be done at a different repair center. Empty words like I understand your frustration and you deserve to express yourself is pointless to me do the work and do it right. Positive Jamie D was always there for support. Francis O 'Shaughnessy

We were free to look and decide among ourselves and the sales people said whenever we had a…read morequestion or inquiry just come in and we'll be happy to accommodate you. No high pressure sales tactics, just simple and to the point. We will definitely go back there for our purchase in the future for possibly Two RVs

From the owner: Welcome to Grove RV! We're one of Edmonton's largest and most progressive RV dealerships…read more Our 20,000 square foot showroom is located in Spruce Grove, Alberta on Highway 16A ten minutes west of Edmonton. We carry over 200 RVs for you to shop and are proud to offer top RV industry brands including Triple E / Leisure Travels Vans, CrossRoads, Outdoors RV, DRV Luxury Suites & Fleetwood RV. The Grove RV family invites you to visit us for a shopping experience that focuses on your RV lifestyle.

We had purchased a new 2025 Shadow Cruiser, and had a few first time out items that needed to be…read moreaddressed, shower leaking, a/c not working etc. The service dept couldn't have been better at dealing with these items and repairing them efficiently and professionally as possible. We were so pleased at how the service dept cared and kept us in the loop and were not annoyed when I would call lol!! Great work Vision Service Dept and a big thank you from The Pritchards!

I was very disappointed with the Vision RV salesman's service when I went looking for a truck…read morecamper. Lack of interest for a truck camper sale. Lack of knowledge about the truck camper brands they sell and bordering rude. I could tell I was "wasting his time" with this piddly purchase. There was one particular model I was definitely interested in and would have probably pursued and purchased but since I have time to look, I will work with other potential dealers. Vision RV is probably catering more to people for the bigger purchases since they have this nice new facility to pay for. Unfortunately they lost a sale and future customer.

There should be an option for NEGATIVE numbers because that's the service you will get from…read moreWoody's. The service department will nickel and dime you to death and for no reason. After your first visit you realize you cannot trust their claim of what has been done to what actually has been done. It really starts from the Service Manager and then ripples down the line. He is not of "service" and neither is his staff. Sadly, you can only purchase GD from Woody's and then you are stuck with the service department. The receptionist has answers for nothing, you can ask her anything and her response is ‍ Had I known what I was walking into as far as the service department is concerned, I may have considered a different brand. I sure hope GD gets enough complaints about Woody's service department that they decide to no longer associate with them. My only recommendation to you if you are reading this comment and you are looking at a Grand Design RV, don't do it until you have found a service department that is willing to service your RV because they only thing Woody's Service Department is willing to do is charge you for work that you will never actually know for sure, has actually been done.

Charged $350 and did literally nothing. Just provided a report of what they couldn't and wouldn't…read moredo.

Bough a 22rbwe last year service was very good Repairs were…read moreto my satisfaction Repairs were done in good time Service deptmertment very good

This place is a Rip Off! Service Department is Horrible!! We purchased a brand new trailer from…read morehere. We also purchased the extra warranty insurance for $3500. only because we were told it covered things like our fridge, slide, jacks etc.. and apparently nothing is covered under it! Don't fall for their scam. They misrepresent the extended warranty. We took our trailer in because we had a few issues and also a question about our fridge- light was yellow all the time whether on shore power or propane. We thought it was supposed to be green when on shore power. They charged us $135 to tell us that it stays yellow regardless of power source. Our Rear Stab Jacks stopped working (they would only go half way ) and they charged us $98.45 to tighten a wire (said it wasn't covered under Ins.) Light above sink was flickering -charged us another 98.45 to tell us it's not flickering for them- they replaced nothing. Yup still flickering- probably didn't even check the right light. In total we had 7 minor similar items we asked them about. They replaced nothing and charged us for each one but also charged us an additional 8.95 x 7 in shop supplies. I asked them why on top of the ridiculous charges for each item was I being charged for shop supplies when they didn't use any. Fraserway's answer "we automatically charge $8.95 per concern". Our total bill was just shy of $900. to have Nothing fixed (except the jacks) or replaced. Then to top it off after we paid they brought us the wrong trailer- when my husband told them (upon realizing it wasn't our trailer) they brought ours and the back of the trailer and jacks were full of grass and mud. When we took the trailer to them it had just been washed and it was spotless. They said "Well we had to park some of the trailers in the field". But they didn't even have the courtesy to clean off the back. I had asked for the service manager to call me earlier in the day after I was sent the invoice and I did not receive a call back. The service receptionist was nice but according to my husband the service tech who brought out our trailer was super rude and said " Do you want to pay me to wash your trailer" when my husband questioned why it was so dirty. I will NEVER have my trailer serviced there again! Nor will I buy another trailer from Fraserway. I Do Not recommend this place.

What a breath of fresh air Integrity RV dealership is! I will only be using Integrity RV from now…read moreon for my service. I had a problem with my monitor panel and radio since I hooked up my batteries wrong and blew some fuses. Jason the service manager goes in and fixes the problems in 10 minutes hooks my batteries up correctly and says No Charge. I'm so glad I met Jason and Integrity RV. Integrity RV really works hard to please and get your business To show the contrast to another RV dealership who I had used in the area for many years unfortunately changed hands last year under new ownership. After being told it would cost me next to nothing to lubricate my slide out they charged me $100. extra over and above the other work I was having done. I totally felt ripped off and that's why I decided to go to Integrity RV. for all my RV service and needs.

This is the second rv purchase our family has made. The sale of this last trailer purchased at Olds…read moreRV was simply painless. No sale pressure, upselling, Cliff our sales guy was exceptional. Great guidance into finding the perfect trailer for us. We have also recently had it serviced. We were able to get in right away, and were very happy with the overall service department. This place is worth the drive out to Olds. Highly recommended

My boyfriend and I were looking for a 4-season holiday trailer for him to use while he works out of…read moretown. We found one we were happy with at Stony RV, we worked with the Owner Clayton. We Looked at the trailer and decided that we were going to proceed with the purchase. We went back to Stony RV to sign off on the paperwork and noticed during the inspection that the fridge was leaking. We were told they had one upstairs they could swap it out for, they just had to make sure if was the right fit first. Otherwise, they may need to source elsewhere. They put his name on the folder, and let us know they would get back to us. We followed up a couple times, waiting for the fridge situation to be rectified. Today we were told "sorry, we sold that trailer." What a complete waste of time, will not be using them again. Would not recommend to others. Hopefully the person that bought the trailer received it with the new fridge. Not just a broken fridge with the mess cleaned up and tucked under the rug for the owner to deal with on his own dime.

From the owner: We continue to feature a special selection of bank repossessed RVs…read more We purchase only well-maintained RVs from across western Canada and refresh them to an excellent resale condition. We focus on bringing you the best deals that you can trust to last for many years. Our goal is happy customers. Whether you buy an RV from us or come in for service, we aim to serve your needs and make you a long-term customer.

My wife and I bought a Jayco 145RB RV at the Morinville RV City location. We were impressed with…read morethe great service and the quality of the product. Fernando and team were awesome and we have had many great experiences in our camper. We wouldn't hesitate to purchase another RV from RV City!

I must say that I'm a little disappointed in there service. We purchased a new trailer last fall,…read morewhen we went to pick it up there lack of attention to detail was very evident. The toilet they has installed has a large gob of spray foam on the floor ... looks like my 4 year old granddaughter sprayed it. The nail holes they covered in the ceiling all have about a 4 inch streak of paint ... once again looks like my granddaughters art work. A blind in the bedroom is broken, and it certainly was not cleaned prior to us picking it up as promised. Our sale man Fernando was excellent, but unfortunately after the sale you have to talk to someone else. With every issue you are dealing with someone different. Seems to be a very confusing system. And we did make numerous calls to REACH OUT, but all resulted in us leaving message not to be returned.

Don't get SCAMMED in to buying an rv at this dealership. I bought an rv from here and it's taken…read morethem 4 months to get it ready. I've had to waste money on cabs going back an forth because they couldn't uphold the conditions of the bill of sale. I received the rv in a dirty condition. (No attempt at detailing) I'd like to say thanks to Anita since she was the only person with any knowledge at this dealership otherwise I'd like to give negative stars. I would never recommend this dealership to anyone. Stay away if you don't want a headache. Picture clearly shows how bad I received it. I spent 5 minutes with some basic cleaner and a brush after it rained to get it to this. Complaints have with been filled with amvic and bbb.

I took our unit in for repair, I was to be told that service would take 5 to 7 days and wasn't very…read morepoor service and very unprofessional communications from service manager. if you buy a unit from Western RV in Leduc take it to Leduc for service.