I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

Unfortunately, started out positive and I recommended John to several folks for years now. I…read morereally promoted his business based on our previous services. Seemed to have our best interest to save on new units by repairing parts , etc.. nice guy. Recently , no communication. We have an issue , no texts, no emails, no calls, I've even stated on my texts, calls, emails- if this is no longer the correct number or no longer your business- PLEASE, let me know. Nothing. I don't know if he's in business or sick or what? Just ghosted. Disappointed!

John kept me updated on his arrival time via texts and showed up ready to get to work. He quickly…read morediagnosed the issues with my air conditioner, and got me back into my "cool zone". There was NO, ZERO, attempt to up-sale me or sell me something I didn't need. Knowledgable, skilled, honest and fair...what more could you ask for in a repairman?

Trey was fast, reliable, and kind. He was able to diagnose our problem and get our AC working asap…read morewhich we appreciated in the heat. Will definitely be using him again in the future for routine service and any other issues!

My AC stopped cooling and I called Trey Workman. He came right out and found the leak in no time…read more He offered me a couple of different options and explained everything perfectly. He worked his butt off in my hot attic and kept a great attitude the whole time. I was 100% satisfied with his quality of work. He accurately described what needed to be done and I would absolutely trust him to work on my HVAC system anytime. Great guy doing a great job!!

Eric Andrade performed a 6-month maintenance of my heat pump and attic AC unit. He spent an hour…read moreand used his phone to show me about 30 pictures of what he had done. Among the work done was to clean my heat pump fins and check the voltage on various components that have to be replaced if the voltage is too low. Eric is polite, professional and expert and I recommend him highly. I was thoroughly impressed with his expetise.

I was given Artic Deserts number by a friend when I was having issues with my AC keeping the house…read morecool this past week. I spoke with Mr. Eric and he came out and diagnosed what was wrong with my system and explained what needed to be done to fix it. It didn't take long for the parts to arrive and they came back out and instantly repaired it. I can't say it was cheap but I'm extremely satisfied with the service and now I'm cool and relaxed in my home! Mr. Eric even took the time to fix a broken hinge on my front door just because it was getting caught. I appreciate Mr. Eric and Artic Desert and I will definitely be calling back in the event of any other problems. Thanks again!

Great service ! I called Jay and he said he would be there at 11:00 . He showed up on time when he…read moresaid he would . He was very professional and courteous ! He explained everything about the repair clearly! Price was great ! I recommend this business to anybody! I will call Cox HVAC services again! Great choice !

This company is an outstanding example of meeting and exceeding customer expectations. We have an…read moreannual service contract with them, which allows us priority scheduling if we have a problem. They have done regular six-month checkups and servicing and have kept our 8 1/2-year-old heat pump working well. Recently, a capacitor failed while we were away for several days. The system kept trying to run and eventually burned out the motor. We notified Jay late on Sunday afternoon, and he was here the next morning to diagnose the problem. He contacted a company in Charlotte to get a new motor, picked it up the same day, and returned the next morning to install. Who could ask for anything more⁉

Very honest and trustworthy installer and business always quick to respond. Very fair ethical…read moredealings with him had three systems installed several years ago. They have worked great and been very efficient Also , anytime I call him, He shows up quickly. It's hard to find trustworthy folks nowadays.

Shady business, would avoid at all costs. Had an AC system replaced and the owner seemed very kind…read more After the install, I noticed the water pan under the system was filled with water, which is something that was supposed to be fixed during the install. After dodging my calls to correct it, they blocked my number for no reason. I was very cordial, and did not even ask for it to be fixed for free. After further inspection, the drain pipe for the main drain was angled up about 5 to 10 degrees, filling the evaporator and making it overflow into the secondary pan. This is simple to avoid and was a careless mistake. Very sloppy work, and performed by a company you cannot trust. Dont make the same mistake as me and risk your hard earned money.

Competitive pricing - check. Quality products (Rheem) -…read morecheck. Honesty - check. Knowledgeable - check. Excellent customer service - check. What more can you ask for when dealing with a very costly, unexpected, and necessary HVAC replacement? We had our unit installed. On the eve of (and I'm talking 8pm) of July 4th, one week after installation, we noticed that the unit wasn't working. Patrick immediately came out (within the hour) and cleaned out the line to get it functioning immediately. He didn't leave us worrying through the night and into the holiday. He truly left us speechless and made us loyal customers. Thank you, Patrick!

Patrick Collins is incredibly thorough. He takes the time to explain everything he is doing, why…read morehe is doing it and how it will impact your system. He goes the extra mile every step of the way. Some of the best customer service I've received. I definitely recommend him!

Talked to Mike about my AC going out in the middle of peak heat got everything done for a very…read morereasonable price compared to other competitors. Not only that but he was very good about explaining how and why things happened and how to prevent them. Not a salesman trying to make money but a forever recommendation from me.

I was having an issue with my 1st level Heating unit not coming on December 27th Am. I reached out…read moreto Mike at Real Cool Heating Air, I explained my dilemma and he advised he was a bit swamped at the time. However, he gave me a quick suggestion on how to get it back on, after giving it a go I realized I needed an expert. With in an hour, Mike did a follow up and called and me back to see If I had any success. We set apt for Monday December 30th 8am. He and Ethan arrived on time, tools in hand. diagnosed my furnace issues, educated me on the specifics and got the repair done. My Home is back nice and warm! These guys are AWESOME! They really know what to do and how to get it done Right! Mr. Wheeler