Hired KQ for bi-weekly maintenance (weekly too expensive) of our pool and hot tub. The pool is…read morealways covered and infrequently used. It seems something's often bad when we want to use the pool or hot tub: Grandchildren coming for the weekend found the pool too acidic (burned their eyes); hot tub frequently chemically unbalanced (pH or bromine) so not useable; had to be told not to stain deck with chemical drippings. Gave up asking for temperature control repair of hot tub. Cool August weather meant heating pool, but heater doesn't work - I told the cleaning team 4 days ago, then texted Kevin, but now it's Labor Day and cannot use our pool. In two days we return to NYC, frustrated and now seeking an alternative...

Kevin and his team are great. I had an emergency pool repair they came same day to patch and then…read morereturned and did a great job....fixed my solar as well. Highly recommend, very professional.

I have purchased two Hot Tubs myself+ my parents, + several for clients over the last 30 years…read more I recently needed help on a warranty claim on a 2012 BGE and Krista was able to help me within the hour. Joe was always been great and my recent purchase & installation went great we love the hot tub thanks again Krista

I have my second hot tub from Oceanspray. I went back the second time because the service was…read morealways so good. That's most important to me. The pandemic was rough on everyone and things got a little shaky, to be honest. That may account for some reviews on this page. HOWEVER, now that Christine is in charge of service, they are the company I was counting on them to be. She returns calls and more importantly, she listens! Paul is one of the techs, and he is wonderful. Also, if I can't be here, they just come and fix what needs to be fixed.

I purchased my Bullfrog Spa last year from Islandia Pools. I had my previous ThermoSpa for almost…read more15 years and repaired it 7 times during that period. Every problem I had with the ThemoSpa and every repair I did was typical wear and tear because of the way the spa was engineered. So when it came to purchasing my new Spa I did my research. I looked at manufactures and how they approached the building of their product. I couldn't believe how spot on Bullfrog was in their approach. No wood in the cabinet, 2/3 less plumbing because all the jets are in the removable seats that attach with a one connection not 80 different tubes runing all around the inside of the spa. And a real big plus is that EVERYTHING of import that needs to be serviced is on one side of the cabinet. So having picked the product I started looking for a dealer. I live on long Island, and there are 4 dealers within a reasonable distance. I called each and told them that I had the old spa to take, then I needed to build a new platform for the new spa, then it could be delivered. That was a problem for two of them, one wanted to charge me an extra $1,000 to remove the old spa and then there was Islandia Pools. I called and spoke to Nicole the product manager and told her my problem. That was all it took - She asked me to come down and try some jetpacks, gave me a price that was the least expensive of any of the 4 dealers in the area and most importantly, she made me feel comfortable that they would do whatever it took to get me into my new spa as quickly as possible. She had the owner call me to help with my plans for the new platform and was always there when I facetimed him with my questions. So its been a year since the installation, I use the Spa at least 5 times a week and I couldn't be happier. The jetpacks are really spectacular. I think they have about 16 different packs to choose from. Each one is designed for a different purpose but all that I tried were spectacular. If you are thinking about getting a new spa and this is your first, just remember, whatever the spa comes with in terms of jets is what you have to live with for the rest of the spas lifetime. With the bullfrog, you get to pick and if for some reason you aren't happy just get a relatively inexpensive replacement. I got it with an Ozonator and use chlorine as my disinfectant. That is a combination I highly recommend as it is easy to maintain, chemical costs are very very low and the water is always clean with very little chemical smell. I give this product and Islandia Pools a 5 Star rating as both exceeded my highest hopes for a good experience.

The customer service and any care of customer retention has really gone downhill since I first…read moreinstalled this hot tub in 2012. We had a service call to the tune of $225 plus tax to look at a slow leak. My husband had already troubled shot this and I told them it was a crack in the light bulb. The service called was canceled last minute then rescheduled and I was promised arrival time of 8-9. By 10:30 nobody was here and no call. I had to reach out a few times to find out when the tech would be here. He was here for 15 minutes confirmed cracked light. A week later I still had not received an invoice to order part and have that installed. Again took 3 calls to receive the estimate. Upon receiving it- the company is charging another $225 service call to install the light which costs 43 dollars online. I called and called never receiving a call back or an answer if they could work with me (a customer since 2012) on the two service calls totaling 450 plus taxes on a part that is 43 dollars. No call back, No email nothing. Finally, the owner Dave gets back to me after i sent a follow up Email . He basically said they will work with its but a week later he has yet to actually say " how they will work with me" and I've asked multiple times. The service call was 5/22 and as of today no part ordered nor any follow through one way or another from them, I DO NOT recommend using them for spa needs. Their call back and customer service is AWFUL and Dave (the owner) is down right nasty and unhelpful. Signed - a former customer In response to the owner's reply- yes I did know how the service calls work. That is why I said I inquired if you would work with me on the service calls. The part was 43 dollars (52 on your invoice) online yet the cost for service was almost 500 dollars! 225 plus tax each time tech was here. Total on first call was 15-20 minutes. I thought for good customer relations you would work with me on service calls. Clearly not. However, you could have just said No instead of giving me the run around and never actually an answer.

HIGHLY RECOMMEND Jhon and JS Swimming Pools... would give them more than 5 stars if I could. They…read morewere incredible: fast, thorough, courteous, professional, affordable and most importantly did a really amazing job. Huge thumbs up.

From the owner: JS Swimming Pools is a family-owned and operated pool service and maintenance company…read more With over 10 years of experience in the pool and spa industry, JS Swimming Pools brings a dynamic knowledge of the industry to their clients in providing them with top-notch service. JS Swimming Pools offers a wide range of Pools maintenance and spa maintenance services.

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

Great service, honest and great communications. jamerican…read morepools is a rare professional and knowledgeable! I will recommend

From the owner: Jamerican Pools services both residential and commercial pools and spas with expert care. We offer…read moreweekly cleaning, equipment installation, repair, and troubleshooting, so you can relax and enjoy your pool or hot tub year-round. Serving Suffolk, Nassau, and Queens County, our friendly and knowledgeable staff is dedicated to 100% satisfaction—guaranteed. Call today for a free estimate and experience the difference with Jamerican Pools!

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

Awesome company if I give them 10 Starts I would!!! I live…read morein Massapequa Park. I just had my Liner replaced they got here at 7AM which that's what they said the day before and sure enough that they were. They did a great job! Very clean and professional I actually recommended them to my son and will I be using them for the maintenance weekly.