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    Cooper Motors

    5.0 (1 review)
    Open 9:00 am - 7:00 pm

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    7 years ago

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    Johnson Ford of New Richmond

    Johnson Ford of New Richmond

    1.0
    (5 reviews)

    Sales department is great! The service department sucks! 2/3 of the issues I've had with my truck…read moreI've had to fix myself, because their "mechanics" can't figure anything out unless it's on a scan tool! .... Seriously incompetent.

    Sold me a pricey 2015 Ford Taurus SHO with just 30,000 mi on it, just two months ago ... including…read morewhat turned out to be a defective battery ! Wind up stranded in a store parking lot 25 miles from home at 9:30 PM on the evening of 4th of July 2017. Battery was so "shot" it wouldn't even take a jump-start !! Had to leave vehicle there overnight pay $60.00 cab fare to get home. Called dealership next morning to detail my plight and the Service Department comment was : "Hmmmm ? Guess you better call a tow truck and get it towed somewhere". Offered no help whatsoever. Same dealership that asked me to please fill out the on-line Ford Motor Company - Dealer Satisfaction Survey with "very satisfied" answers for all questions right after I made the purchase, which unfortunately .... I did ! Don't I feel the damn "fool" !!! Beware of these guys !! P. S. Called Hudson Ford - Hudson, WI .... who previously had absolutely nothing to do with this car. They recommended Roberts Towing - Roberts, WI who did a 'great' job of responding immediately. Seems Johnson Ford knowingly sold me a car with a "hole" in the battery !!! Hudson Ford installed a new battery and got Ford Motor Co. to pay for the new battery AND the tow. Zero cost to me ! Hudson Ford are good people ! They'll get all my business now. YOU should consider them too ! Johnson Motors ....is DEAD to me now !!

    Cooper Motors - car_dealers - Updated June 2026

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