Nick and Micah did a fabulous job and were so professional. Your company is fortunate to have such…read moregood employees.

They were out within an hour and fixed within two hours. I am so thankful to have heat again…read more Drew was amazing!

Since the sold out to Nothern, Lehman's is hard to work with concerning appointments. The last two…read moreyears, they have sent out cards to consumers on their HVAC service plan with an appointment date. They expect you to call them to confirm the date and time. When I have tried to do this, the receptionist tries to get you to change your appointment date. How utterly bizarre. After two years of this, I'm done with the company.

Spoke with Mark and Tony. Not only were they professional and courteous but went above and beyond!…read moreTheir company was the only one that made me feel like I was a person to them not just a way to make money. Other companies started their up sell immediately over the phone like a telemarketer. Being treated as a valued customer before even being one is what made me a believer! I guarantee you will be happy you called!

Yes, the young man they sent, checked everything and fixed my problem. He was very polite and…read moreexplained everything.

I can not believe it is this hard to find an electrician to actually show up. our business that…read morehas been located in the Muncie/ Yorktown area for over 15 years scheduled Masiongale to come to our office last week to fix 2 lights- they were a no call/ no show? We actually had to call them to find out why they hadn't shown up? Reluctantly, we rescheduled them for 2 days later- AGAIN no call no show. In this day and age it is amazing to me that small businesses can function with such terrible customer service. Obviously, we will not be using or recommending this company.

Very quick service and knowledgeable techs. They are not kidding when they say "One Hour". Service…read morecall pricing was reasonable. Quotes for replacement of my 25 year old HVAC system were higher than I expected. I ended up having another company replace the system at a lower cost.

Hey ripped us off so badly. We paid a ton of money for a new A.C unit not even four years ago…read more And\n It doesn't work at all for the last year, and they're not doing anything about it at all. We have somebody come out and the repair is going to cost $3500. We are older and we need air conditioning unit and buying that unit cost us a lot of money and to have to put out $3500 for a repair is so unfair, it just makes me sick.

I called Summers because we needed a fairly simple plumbing repair and because there was an online…read morecoupon. The plumber fixed the issue, then encouraged us to consider purchasing a maintenance package, which would cut the price of that service call as well as future calls and would discount the cost of any repairs and supplies. Most importantly, he said, the company would come to our house three times a year to evaluate, maintain, and repair any issues with with plumbing and HVAC. We usually avoid warranty and service packages, so I wasn't sure whether my husband would agree to it. But, the plumber said he could set up the maintenance plan, then cancel it if my husband opposed the idea. We went ahead and purchased the maintenance plan. Today was the first maintenance visit, and the HVAC guy disassembled our furnace and outside AC unit, pointed out potential problems, and advised me on whether there were major issues or whether we could wait on replacement. He also replaced the filter on the furnace, going to the trouble of finding us a less expensive version of the usual model. He spent well over 2 hours working on and cleaning our units. The company seems very committed to good service. They call to confirm the appointment, show up when they say they will, and cover their shoes with these funny little slipper-things before they come in the house. The office also calls with a follow up survey and asks whether the technician arrived on time, covered his feet, etc. They only fault I could find was that I was expecting a plumbing evaluation today, not an HVAC. I don't know where that miscommunication happened, but it wasn't a big deal to me. I figured that Summers was a national company with franchises, because they're pretty slick with branding. As it turns out, they are local to central Indiana but have several branch offices.

They offered a FREE estimate, theb they came out and charged a $99 diagnostic fee before they sent…read moretheir estimate that was 4X higher than everyone else. Avoid at all costs!!!! They will screw you!!!

The company provided a fast quote and was able to schedule my repair quickly. I paid what was…read morequoted. The service tech was helpful in answering questions that I had and pointed out other potential issues. I would use this company again.

I was planning to get a single ductless heating and air unit put in. These guys tried to rip me off…read moreby trying to charge me for what a 5-unit package would cost for one unit and then charge higher for the labor than normal. When I confronted the guy he lied again and said, well we were giving you a better quality unit. Another lie cause the unit I wanted rates 4 points higher than the one they wanted to install. They wanted to install junk that cost half the price of what I want. Don't use these scam artists!!!

When we purchased our home two summers ago it needed a new AC unit. MRS was recommended to us by…read moreour realtor. Getting the quote for the unit and getting it installed was a breeze. However, as soon as it got hot out the unit froze up. We are now going on the third summer with no AC because they continue to send out technicians to 'fix' the issue. We are now out thousands of dollars for a new unit and repairs to make this new unit actually work and it still does not work without freezing up.

I've waited several weeks to post this review as I've been hoping that MRS would make this…read moresituation right. My family has been MRS customers as long as I can remember. My father even owned his own business for about 25 years before selling to someone and he used MRS for his business. Unfortunately, it seems they are getting too big for their britches and don't care about the customer anymore. They seem to care about how much money they can drain from your bank account. Our furnace has gone out over and over again this winter. Luckily, we have a gas fireplace, so the first 2 or 3 times it went out (all on a Friday or Saturday of course) we just switched that on and we were fine. We still wanted our furnace fixed of course, so we called MRS. Jeff Nation came the first time and worked on our furnace. We've had Jeff before. We like Jeff. Unfortunately, Jeff doesn't own the place. He replaced a part and did some work. We paid $80 for the service call and about $250 for repairs. The second time, when our heat did the same exact thing, he came again. We got charged another $80 for a service call and were told it was our filters. They were too dirty and caused the furnace to overheat. As soon as he left I looked at my husband and said - There's no way it's just the filters. It hasn't been THAT long since we changed them and that's never happened before and I told him I expected to be calling them back again soon for the same exact thing... which is exactly what happened. But this time, I insisted on knowing wether we would be charged yet another service call. The lady in the office said it depends on wether it's for the same problem or not. Well thing is, I say, I don't believe for one second it was the filters last time and our furnace is still doing the same thing it was doing before you guys came the first two times. So yeah. I would say it's the same problem. She told me she would have to talk to some guy and call me back... Which never happened (because they don't care). I never received my return call and when I finally called back and insisted on talking to him he gave me an answer I would expect to get from a company that doesn't care and just wants your money - Oh, those old systems will nickel and dime you to death. But he still couldn't just waive the service call fee for once for a customer who's entire family uses their services and is upset. Really? It might be time for us to buy a new system, I won't argue there, but there is a specific problem going on here and here's the thing... I wouldn't mind paying for some different parts and labor. I'm not completely unreasonable and I understand that no one's perfect. Everyone makes mistakes. They may NEVER be able to find the problem/answer and that's okay. What's NOT okay is a company I've used for years trying to charge me over and over for the same service call and generally acting like they don't care (except for Jeff, if it were Jeff's company he would have come back without charging us again). Bottom line - MRS will give you good service as long as they can find the problem, but they aren't cheap. Also, don't expect the higher ups to actually care about you... the customer.