If you have low tolerance for BS - this is the place for you…read more Carlos was extremely helpful in responsive in getting me the best deal possible, and even came in on his day off to fit MY schedule! I've traded in a few cars in my life, and always without fail, you get one price over the phone, and then once they get you in-person they start with excuses why they can't honor it - but NOT here. They didn't try to talk their own offer down even after seeing damages on the car they didn't know about when they gave the initial offer. They made the process very smooth and pleasant, and when I turned down extra services at the point of purchase, they were super respectful about it, and didn't try to aggressively push it. I would definitely come back to them and recommend them to my own friends and family.

Customer service and motivation to sell, hire people that actually care about selling and helping…read moreout the customer I would recommend concord Chevrolet fast efficient, great experience and also great deals everyone is so friendly. Bought our truck within 90 minutes. They have bilingual Spanish speakers also

Great service...super helpful service advisor ,Victor. You really helped to ease our minds…read moreregarding our F150. We are in the middle of a coast to coast road trip so this was a great stop!

Great service. I have a high performance supercharged mustang and they were able to…read moreGet my car taken care with no issues. Where other dealers dont know how to take care of modified cars this place does. Fast and convenient. Their service manager Don Roberts definitely knows how to take care of his clients.

First time having my car serviced at BMW of Napa Valley and it was a great first impression! Soon…read moreas I drove up a service tech greeted me by name and let me know my service tech would be with me shortly. Check-in was smooth, my tech had all the details of my car since I booked the service appointment online. I waited while the service (oil change) was performed. The waiting area and showroom floor was top notch! Complimentary coffee, water and snacks are laid out, even sitting areas to watch TV. Once the service tech sets up to perform work, they send a link to watch the multi-point inspection as he described everything he was doing and anything that may need additional attention. Any add on work is requested via text link for an approval or decline and once the work is done, another link is sent for payment and includes pdf pictures of the invoice. From start to finish the entire process is smooth! Very happy with my service visit!

This dealership is now under new ownership. A great vibe from all employees! GW and Gus were…read morefantastic!! They helped me purchase my BMW X 3 today. A nice price for my trade in! Fantastic finance rate. Full tank of gas. They are helping me with the technical aspects the car has. Great car, great experience! If you are interested in BMW, check them out!!

Excellent experience at CarMax. We shopped online, got reapproved, then went for a test drive. We…read moretest drove two cars, chose one, and the signing process was easy. The only sad part is that we bought the car at the end of the day. So the workers who detailed the car before we got the keys didn't do the best job. I ended up having to clean all the visual dust, stains, and spots throughout by myself. Other than that, I would definitely use CarMax again next time we purchase a car.

Had a 3:00 pm appointment. Showed up early and told to have a seat. Advised a salesman would be…read morewith me shortly. After 45 minutes I got up and told the front desk person that I've been waiting over 40 minutes when I had an act appointment for 3:00 pm. I asked the employee why do they make appointments and then let you wait almost an hour or more to be seen!! All I was doing was picking up a car for a 24 hour test drive and had already sent all the documentation they had asked for before hand! I should have been out of there by 3:15 at the latest!! Dies this dealership think Busy customers have all day to wait on them?!?! I'm a doctor and I wonder how they'd feel if they had an appointment at a certain time with me and I showed up almost an hour late!!! Simply poor customer service!! Not a very well run dealership in my view! If you have all day to sit in a waiting room then You might want to shop for a car at CARMAX, Fairfield!!

They are a scam do not trust !!!!!!!!Kenneth Jones or upgrade motors I was looking for a vehicle…read morefor me and my kids. I was told to give a $2000 deposit which I did. I was told that I would have a vehicle within a couple of days he asked me for all of my personal information which I gave a week went by. He came up with a bunch of excuses. The car was in LA and then I had to wait for it to be delivered three weeks went by four weeks, went by same excuse still no vehicle, but he has my money. I contacted the owner Jason Gray. He claims he is no longer with the company and he has nothing to do with it. They are in cahoots. They are going around both scamming people. Jason Gray is fully aware of what Kenneth Jones is doing they are both splitting the money I've had to file a police report. Also, a small claims court do not trust them. Do not send them any money.

fair warning.....!!!!!! do not go to upgrade motors. They will try to take your deposit and sell…read moreyou a car that will break down within a few weeks. I gave a down payment for a vehicle. It's been over two not received a nor my deposit back they are a scam. Do not go to them.

I had a DEF system issue with my Sprinter van. Tony Danai, Service Advisor, provided excellent…read morecustomer service and managed the process of diagnosing the problem, fixing the issue and working through the warranty process. Tony is one of the best Service Advisors I have experienced in my many years of vehicle ownership. Thanks, Tony

I have been a Mercedes-Benz owner for 10 years, this is by far THE WORST DEALERSHIP EXPERIENCE…read more I paid for a "diagnosis" that led to a $15,880.69 transmission replacement recommendation--because the dealership lacked the equipment required to figure out the source of the leakage. An independent specialist later fixed the oil leakage without replacing the transmission. Fairfield refused to refund the diagnostic charge and offered me only $500 to trade in my vehicle. Recommending a $15,000+ replacement based on the dealership's own equipment limitations, then valuing my car at $500, was insulting and unacceptable.

As kind as many of their staffs are, many are uneducated about their business, which will leave you…read morewith the run around, time wasted and perhaps extra money out your pocket!

The Service Manager Lisa and Service Advisor Jorge Luis are fantastic. They always service my VW as…read morerequested. I love the video sent what was done to my vehicle and they always ask for your permission for any additional service. I just didn't have a good experience with one service technician that didn't even try to install the front windshield wipers I brought in and claimed it didn't fit. Well, it fits because I actually installed it myself. I only brought it in because Lisa the Service Manager offered to have it installed for free. She's great with customer service and because it the windshield wipers incident my rating is a 4 star.

If I could give them no stars, I would. My husband and I purchased a truck from them about 2 1/2…read moremonths ago with a transmission ready to go and not told that the transmission had problems and it went out in less than a month after we bought it. $16,000 and the truck hasn't worked in almost 2 months. The door handles were hanging off because "someone tried to break in to it" on the lot and we were promised that they would fix the handles "when they came in". I called twice asking if the handles were in and was told each time that they'll be here in a couple of days. It's been over a month since I called the last time and never received a phone call back. Buyer beware. Don't buy a vehicle here if you expect it to be in decent running condition. I definitely will take my money elsewhere in the future.

My husband, in-laws and I drove 2+ hrs here after seeing a Yukon online we loved. The actual look…read moreof the car was exactly as described. We test drove it and loved it so we financed the car. We were assured it was inspected, and in good mechanical condition. That was not the case. We made it less than 24 hours before the check engine light came on the first time. Changed the spark plugs and coil pack as we were getting a code for misfire on cylinder 6. Not even a day later check engine light was back on and not going away so off to a mechanic it went Now we're $600+ in at a mechanic and looking at a possible valve issue or overall engine replacement pending further mechanic investigation this week and no one will take the warranty Jason assured us would cover any issues. Not only that after reviewing our financing documents he sold us the car for ABOVE what he had it listed on the website. We've had the car for just over two weeks and haven't even been able to drive it as it's waiting for further diagnostic and repairs at our mechanic that I'm sure will total over several thousand. Very disappointed and definitely will look for another dealership in the future. Due to the extent of the issue I have no doubt he knew the engine was having misfire issues before he sold it to us and had my husband and I known that we wouldn't have bought it let alone put our two kids in the vehicle. Edit: Our mechanic has now found the cam unrepairable, multiple sticking valves and our cheapest option and smartest option at $6k is now to replace the entire motor. Jason did try to call and talk his way out of a bad Yelp review by lying and saying he didn't oversell the car (which I'll be happy to post photo proof of) and that all it needed was new heads (far from the actual solution to the issue), and also offered to "call the finance company and talk to them about finding a shop to take the warranty" when I had already spoken to the warranty company and it's the fact no shop within an hour of me will take the warranty AND the car isn't safe to drive. I blatantly explained that and told him unless he wants to call our mechanic and put the $2k he oversold the car to us for on our tab at the mechanic then he doesn't need to speak to me or my husband again since he has no real solution to offer. Save your money and go to a dealer that won't put you in a car that needs more in repairs than the car KBB's at.