The staff was very friendly as well as knowledgeable..They are good a managing their appointment…read moretimes. They are very good at treating my pain. I have been coming here for several years and will continue to do so.

I have been a patient of this office for 7 years. I could not have asked for better treatment, from…read morea staff that cared about my well-being. Dr Newbert was very knowledgeable and if any issue came up he handled it quickly and effectively. When Melanie joined the team she took over my care. She filled my intrathecal pump and adjusted it accordingly. They got 10 stars out of a possible 5. To say things have gone south in the last several months since the new staff took over would be the biggest understatement of the year. Yesterday, September 3rd 2026, everything came to a head. My pump refill was scheduled for August 28th or so I thought. If I had received one of the many notices that I used to get, I would have known the 8 in the 28 of the handwritten slip of paper I received as an appointment card, was actually a 0. When the real date was figured out, on the 21st, I started calling and leaving messages on their back line extension that is posted at the check in desk. I called everyday, most days multiple times a day. No RESPONSE! I left voice messages, the answering service sent emails, I even spoke to the billing office trying to reach the office manager, no response from all that. Finally I drove the hour and 15 minutes over to the office after my pump started alarming. After going back and forth with the staff on if I could be seen without an appointment, if the medicine was still in the office, I was 2.5 hrs later. When the young lady came in the room, she never introduced herself. She was wearing bright pink scrubs with no white coat. I thought she was an intern or nurse. She said I hear you missed your appointment. I said I wouldn't have if the appointment paper was readable, or if anyone would have bothered to send a reminder, or answer any of the calls I have been making since the 21st. Her response was, I can't do anything about that, that is not my department. Then she went on to ask "what all are we doing today". I said just the fill and the biggest raise that you can give me. Her response was How long has your pump been alarming? oh your pump is empty I can't raise it. You can come back in 2 weeks and get it raised then I said no "thank you. I don't believe that the pump is empty". Yes it is. if it has been alarming for that long, it is empty. I shook my head no. She said "look, you have been yelling at everyone and just wanting to argue since you got here". I said "no ma'am I have never once raised my voice, said a foul word. I have just spoke the truth". After a couple of minutes of silence, i said, "the level of empathy is astounding. Everything has gone downhill since Dr. Newbert left". Her response was,"this system was in place before he left. I am so tired of you people saying that. I don't have anything to do with that. You want empathy but this is a business. We do are jobs and stay in our lanes". I said a "Dr office is more than just a business". When I got off the table I saw the syringe that had the remains of the solution that was left in my pump. I said "see my pump wasn't empty after all". I turned the handle of the door to leave and she said I am still not raising your pump. You can come pack in 2 weeks. Don't leave I have to reset the pump. I turned around to sit down and she said "don't you ever make an aggressive move towards me again". I said "what are you talking about. I never did or said anything aggressive. I can't believe that you would say that". Her response was "I am so tired of you starting arguments". When I walked down the hallway she.bumped into me going past me. She walked into the back office. I said "Hey" and she turned around. I pointed at her. She was 10 to 15 feet away, and I said "don't you ever accuse me of being aggressive when you almost knock me off balance like that. You have a lot to learn about professionalism". Her response was "don't you put your finger in my face".I laughed and said "princess If I was in your face you would know". Then she told the receptionist to make my next appointment in Viera because she won't fill my pump again. When the receptionist finished checking in 2 patients she asked if I wanted an appointment in Viera. I said no thank you. I just need the print out of my pump. I have gotten this print out ever time that I get the pump filled for the 18 years of having the pump. After an hour and 20 minutes of waiting for the print out, I am told that they can't figure out how to print it out and will email it to me. I left. Not once did someone say, I am sorry for the confusion. Give us a chance to make it right. I guess that is one difference between a business a and a Dr. office. Other patients were there in person because they couldn't get a phone call returned. One man has tried to get his meds refilled for 4 months and finally drove 2 hours to do it in person. The entire time I was in the office the phone never rang. I believe that under different circumstances things may have gone differently, I will never find out.

February 2025 Review: Because I've had physical therapy twice before (Shoulder & Foot), I feel I…read morehave something to base my experience on. The location was a bit smaller than what I have experienced in the past. Sitting down at a community table to discuss my therapy & to have my bandage opened & changed among everyone else there was something I had never experienced before. Private health information & wounds were always cared for privately. Of course, the therapy itself was in a large open room similar to the one at Hale Hand Clinic... Karen was very kind and knowledgeable. I was pleased with my therapy & my progress thus far... Can't wait to see her Friday to show her what I can do now!! MARCH 2025 Review: PAPERWORK... Should be offered to be filled out BEFORE arriving. The first time I went in February, I had left-hand surgery & could still use my right hand to fill out the paperwork... However, less than a month later I had right-hand surgery and could NOT use my right hand to fill out paperwork. Thank goodness there was someone kind enough to fill out the paperwork for me, but if given the ability to fill out the paperwork online before the appointment - it would've been MUCH easier & more comprehensible! JUNE 2025 Review: I'm done! Both hands are feeling great! I needed some Iontophoresis therapy & that utilizes electrical currents to deliver corticosteroid through the skin, to reduce inflammation and pain in my hands. Karen would massage both hands (palms), wipe off the lotion with alcohol, inject the Dexamethasone onto a pad (with a built in battery) that was connected to the Iontophoresis machine (using electrical stimulation (electrodes). Ions in the substance use the charge of the electrical current to deliver the medication by repelling each other like magnets.), stick it to my hands, & then put the 2nd electrode pad will be filled with saline & placed on my arm to help conduct that electrical connection, so to speak... THERAPIST: Karen is Awesome! Sometimes there are double bookings of clients, but don't worry! For instance, when I was on the Iontophoresis machine, there wasn't anything she could do for me, so she was with someone else, but was always Very Close by to help if needed & pay attention... This place is Great!

Great experience, I fully recommend this center for all of your hand needs after surgery.read more

Complete Care has been so wonderful! Thank you to all the Doctors and staff for helping me recover…read morefrom my accident. The Physical Therapy and Neurology exercises has been superb! I highly recommend for anyone seeking therapy to come here! -Aldrin Wood-

My Husband and I walked into this location to meet with Kindall, Nurse Practitoner. First being…read moregreeted by Leonor at the front desk was such a pleasant experience to watch her greet each patient by their first name. She was so very helpful to us. Greeting everyone with a smile. such a delight. Tori brought us into a room to with both my Husband and I. TorI not just so knowledgeable but such a kind person, so helpful and so caring. her smile lights up the room. We then met Kindall and she helped us so much with her opinion for both my Husband and I. Very knowledgeable and professional and caring. Amy and Ricky

I received the utmost care & was pleased to have a one on one physical therapist to help me with a…read moretotal knee replacement & bone spur in different occasions. Thank you!

Physical Therapy is not just about the skill of the therapist, but also the environment that you…read moreheal in and how you are treated when you are there. The therapists here provide a high degree of skill, while being compassionate and interactive. The front desk team works hard to ensure that you get the best appointment slots for the times you need. And the clinic is open extended hours to accommodate your busy life. The team here has treated my family, taken care of them as if they were their own, and provided individualized care that helped each of them to fully heal.

My love one was there from June to recently. The staff was excellent! I looked forward to seeing…read morethe receptionist every morning so kind always greeted me with a smile. All clinical personnel treated Jim with kindness and dignity especially with all their patients. Administration helped me with all my questions I especially liked visiting with Debra and the girls. They helped me during a difficult time. I want to thank you all for everything. Deb

I would strongly recommend against placing any loved one here. We let my mother be assigned here…read more The therapist performing the rehab was actually good but the other 23 hours of care a day was so awful. After she had been cleared to leave by the therapist we had to fight to get her actually discharged. Her general health and mental state deteriorated so far we couldn't leave her there another second. Dont listen to the reviews made by employees.

Do not go here if you need any questions answered. Provider was dismissive not open to discussing…read moretreatment options and had an attitude to boot. Wrong place to go when you are sick and have questions on getting better. Go elsewhere. The reason for any stars is because staff outside of the provider was very nice and understanding.

Great place. Been a patient there for over 6 years. LOVE the team there. I have seen so much…read moreimprovement in my health. Thank you very much.

This is the finest physical therapy you could ever experience. The minute you step inside you are…read morewarmly greeted and taken back to a treatment room almost immediately. Matt really knows his stuff and puts together a personalized treatment plan which expertly targets your problem area. Amazingly, he has not just made my numerous and varied injuries feel better, he has actually CURED them! The entire staff is so very friendly and accommodating, always with a smile, and the premises is sparkling clean and inviting. I look forward to every session because I feel better every time I leave there!

The doc was great! I've had vertigo problem for a while and he did therapy on me a few times and I…read morefeel like a new person!

Everyone is so nice and kind and pleasant and treat you like family. They take great care of their…read morepatients

Awesome awesome awesome, place to come and get the best adjustment! Office is so attentive and…read morefriendly! The best care I could ask for it into auto accidents and this place has helped me so much, I can't thank the staff in the doctors! Love this place!