The crew consisting of Robby, Coulton and Sam were very professional and courteous. They…read morecontinually updated us on what they were doing and how the project was progressing. They were very skilled and completed the project in a very acceptable manner. I would recommend this crew and company for water problems.

I don't usually leave reviews like this, but this experience has been too frustrating not to share…read more We were told this would be a 5-day foundation repair project. It has now stretched past 4 months, with ongoing delays, damage, and no real accountability. The issues started before the job even began. The salesman was pushy and aggressive, asking "how much money do you have today for repairs?" almost immediately. He also pushed hard to start the project right away--in the middle of winter--during the coldest and wettest time of year. That decision clearly set the tone for everything that followed. The work itself has been careless: Trash and personal items (energy drink cans and a hoodie) left in our side yard Crawlspace door left open for days, risking animals getting in Crawlspace light left on for multiple nights They also caused significant damage: Broke our water line twice Destroyed our fiber optic internet line, which still hasn't been properly resolved The job site has been a constant disruption: A backhoe sat in our yard for over a month Another has been left in the street for weeks, limiting traffic On two separate occasions, the site manager wasn't even aware that their crew had left heavy, expensive equipment behind Our neighbors are just as fed up as we are. The most frustrating part is the communication. Instead of fixing problems, they rely on excuses and empty reassurances. There's always another explanation--but no real progress. At this point, we are exploring legal options and will be hiring another company to complete the work. This has been stressful, costly, and completely avoidMy family and I had an absolutely terrible experience with this company, and I cannot recommend them for any type of project. We had 10 foundation piers and a stability beam installed in December. What should have been a relatively straightforward project dragged on until late April before it was finally considered "completed." Even now, we're still dealing with the aftermath and trying to restore our yard and property. We were repeatedly promised that everything would be returned to the condition outlined during the sales process, but that never happened. I'm still scratching my head over why they purchased 20 bags of topsoil for the project and never used a single one during the restoration. At this point, I've had to hire other professionals to complete repairs and correct issues that should have been handled by this company from the beginning. The biggest problem, in my opinion, is management and leadership. The company has plenty of technology and systems, but basic communication seems nonexistent. Throughout the project, it often felt like nobody knew what anyone else was doing, what work had been completed, or what still needed attention. Crews, supervisors, and office staff frequently appeared out of sync. That's not a field employee problem--it's a leadership problem. The sales process wasn't much better. The inspector/salesman came across more like a used car salesman than a foundation expert. If you're told the inspection is free and will take about 90 minutes, be prepared for something very different. Ours lasted over four hours and eventually resulted in a $45,000 project. After everything we've gone through, I still question whether our foundation is actually in better condition than when we started. I've even consulted independent general contractors to get additional opinions. What frustrates me most is the lack of attention to detail and quality control. The company damaged far more than it repaired. Work wasn't consistently checked, unfinished items were overlooked, and basic responsibilities seemed to be ignored. Tools and trash were left behind, gates were left open, lights were left on, and equipment wasn't always disconnected or put away properly at the end of the day. Let's also talk about the damage that occurred during the project. The crew broke our water line twice and severed our fiber optic internet cable, despite both utilities being marked beforehand. The Frontier technician who came out to repair the line was shocked by where the damage occurred, noting that the cable had been cut before it even entered the ground. What should have been a professional foundation repair project turned into months of frustration, delays, property damage, additional expenses, and countless headaches. I have photos and videos documenting much of what happened, but the overall experience speaks for itself. My advice is simple: get multiple estimates, do your research, and seriously consider other companies before signing a contract. This project became one of the most stressful home improvement experiences my family has ever dealt with. Looking back, I wish we had chosen someone else.able. I strongly recommend going with a company that is actually organized, accountable, and professional.

I trust this company. Great staff and easy to deal with. High quality work. They will always be my…read morefirst pick.

From the owner: At our company, we specialize in comprehensive solutions for foundation repair, crawlspaces,…read morebasements, and retaining walls. Our commitment is to keep water where it belongs—outside your home. To ensure your peace of mind, we provide flexible financing options, ensuring that you won't be left with a lingering problem. Trust us for a lasting solution, backed by a one-year warranty.

We called Alford to look at our foundation. We live perched on the side of a steep hill…read more We moved to West Virginia from flat Florida and were interested in any preventive work/maintenance we might need.Dustin and Matt were punctual and very professional. They were very thorough in their assessment. And the bottom line was our house foundation is fine. This company is excellent, with personnel who are thorough, personable and honest.if we ever have any concerns about our foundation from here on, we will call Alford first.

I got in contact with Alford when looking into getting my crawlspace encapsulated in March. After…read moreinspecting the crawlspace, the news was not good. I was quoted a couple of packages in the $28-$31k range, was offered a $3k discount if I signed that day. I was not going to do that. I mentioned other issues that were contributing factors and mentioned multiple stages. He mentioned fees for multiple visits; he wasn't sure He left after telling me that I would hear from the Account Manager soon. I then began addressing the main cause of the issues in the crawlspace - the gutters. I did also get another quote on the first part of the job - the cleanup - and contracted for that based on $$. At various times I received form E-Mails from my Account Manager asking if I was ready to get started on my project. So, on April 22nd, I responded to one of the E-Mails. I outlined what was being done on my project, the timeline, what still needed to be done, and offered them the opportunity to quote on what was left. I got crickets; no response. Today I got the same form E-Mail. I am going to unsubscribe. (And yes, I could have called, but I don't do phone well.) I suspect the work would have been top notch, but this left me - personally - feeling like no one cared about my house and it's REAL issues. You decide for yourself; I am simply sharing my experience.