David Weaver and his team (Brock & Isaiah) did great work to our deteriorated joists in the crawl space and cleaned out all the rotted and mice infested insulation. Very happy with our "old is now new" crawlspace. Thanks guys for being helpful and professional! read more

I don't usually leave reviews like this, but this experience has been too frustrating not to share. We were told this would be a 5-day foundation repair project. It has now stretched past 4 months, with ongoing delays, damage, and no real accountability. This has been stressful, costly, and completely avoid. My family and I had an absolutely terrible experience with this company, and I cannot recommend them for any type of project. We had 10 foundation piers and a stability beam installed in December. What should have been a relatively straightforward project dragged on until late April before it was finally considered "completed." Even now, we're still dealing with the aftermath and trying to restore our yard and property. We were repeatedly promised that everything would be returned to the condition outlined during the sales process, but that never happened. I'm still scratching my head over why they purchased 20 bags of topsoil for the project and never used a single one during the restoration. At this point, I've had to hire other professionals to complete repairs and correct issues that should have been handled by this company from the beginning. The biggest problem, in my opinion, is management and leadership. The company has plenty of technology and systems, but basic communication seems nonexistent. Throughout the project, it often felt like nobody knew what anyone else was doing, what work had been completed, or what still needed attention. Crews, supervisors, and office staff frequently appeared out of sync. That's not a field employee problem--it's a leadership problem. The sales process wasn't much better. The inspector/salesman came across more like a used car salesman than a foundation expert. If you're told the inspection is free and will take about 90 minutes, be prepared for something very different. Ours lasted over four hours and eventually resulted in a $45,000 project. After everything we've gone through, I still question whether our foundation is actually in better condition than when we started. I've even consulted independent general contractors to get additional opinions. What frustrates me most is the lack of attention to detail and quality control. The company damaged far more than it repaired. Work wasn't consistently checked, unfinished items were overlooked, and basic responsibilities seemed to be ignored. Tools and trash were left behind, gates were left open, lights were left on, and equipment wasn't always disconnected or put away properly at the end of the day. Let's also talk about the damage that occurred during the project. The crew broke our water line twice and severed our fiber optic internet cable, despite both utilities being marked beforehand. The Frontier technician who came out to repair the line was shocked by where the damage occurred, noting that the cable had been cut before it even entered the ground. What should have been a professional foundation repair project turned into months of frustration, delays, property damage, additional expenses, and countless headaches. I have photos and videos documenting much of what happened, but the overall experience speaks for itself. My advice is simple: get multiple estimates, do your research, and seriously consider other companies before signing a contract. This project became one of the most stressful home improvement experiences my family has ever dealt with. Looking back, I wish we had chosen someone else. I strongly recommend going with a company that is actually organized, accountable, and professional. read more

When a small leak in our basement revealed a foundation issue, we took our time investigating the proper fix, met with multiple companies, and spoke with a structural engineer. We chose Basement Authority/GroundWorks because of their intellectual approach to fixing our problem with multiple repair options and competitive pricing. We appreciated the careful examination of our issue and thoughtful, low pressure explanation given by Jacob Frazier, the representative who came to our home and remained available throughout the repair. (Having multiple ways to fix our issue worked in our favor when the planned repair ran into a snag due to utility issues in our small yard; a change in method was required - no problem, quickly addressed, no delay in time to complete). The lifetime, transferrable warranty gave us peace of mind about protecting the value of our home. The capable crew (Kevic Watkins, James Bruce, Cole Murphy) sent to complete the project worked well together and were a joy to work with: professional, hardworking, knowledgeable, polite, communicated well, responsive to requests, and left a neat work area each day when they left. They went above and beyond, and we feel confident in the work they precisely and masterfully completed - almost a work of art. When they left, we examined their work and agreed they did a great job, and the stress of having a foundation issue had been replaced by relief. read more

We appreciated Tyler's professionalism and we will be following through with his recommendations systematically.

The crew consisting of Robby, Coulton and Sam were very professional and courteous. They continually updated us on what they were doing and how the project was progressing. They were very skilled and completed the project in a very acceptable manner. I would recommend this crew and company for water problems. read more

I used basement authority before and was very pleased. This time not so much. I was quoted price and told job would be 1 day. When workers came they told me they had to cut a small portion of paneling. Charged 800$. exorbitant and if I had known beforehand could have had it done free. did not finish in one day workers did a great job and were extremely courteous . basement area was cleaned at end of job. however workers left 2 bales of hay in my yard they said was from another job. after 2 contacts no one has come to remove it. so a very mixed review Cynthia Collins read more

​There was a bit of delay starting my project, but once the crew of Jared, Travis and Zach began, the projected progressed rapidly and finished in a satisfactorily time. read more

Well where do I begin. Had my driveway lifted in 2024, Had them come out in 2025 to check there work, driveway had fell alittle they said they would fix it. Then the couldn't figure out who when or how many tones they needed to send some to do inspection. Then they finally scheduled someone to come out between before noon, they never showed. The guy called me after I called them and said I was the last stop would be there around 5 I told him that I wasn't going to be home but he could do it without me there, bad mistake he said he wasn't told about about the time he was supposed to be there. I checked when I got home nothing was done, got ahold of them again, they said they haven't got the report from him and if I would like a phone call or a report, they would send it to me. Still waiting. Really bad at communicating to the customer. ​ read more