I never step foot in that gym and they are trying to bill me, which I am low-income. And now that I…read morehave a different insurance, which they don't take, they decided to bill me privately, which they sent me an email confirmation on the new year, instead of an actual conversation informing me. This is a horrible gym.I will never pay this bill. These people will horrible when I talk to them over the phone today.They threatened me with collection instead of kindness. They were not nice.This gym is might look pretty but talk about horrible policies.Horrible, horrible policies, horrible horrible policies. You guys are disgusting the way you treat people

This gym is expensive and feels old. I think it's at least $99 per…read moremonth for a couple, and $125 or more for a family membership. If playing racquetball and swimming laps are important to you, then it might be worth it. They just raised their rates and I'm not able to see any upgrades. Very few spin class options. The bathrooms are very run down, especially the men's, where there is no privacy. The men's open showers are right out of a 1950's military barrack. The ventilation is bad, so the smells coming from the one toilet stall mix with the steam and fill the whole bathroom and changing area. And though it's not the gym's fault, some of the gym members have very bad hygiene standards in the bathroom. The age demographic generally skews 65+. You can potentially save hundreds of dollars per year elsewhere.

I started here a couple of months ago since their remodel and I really enjoy the new facility, it's…read moreclean well put together and the staff are very friendly and helpful. I highly recommend to Village Fitness and checking it out you won't be disappointed.

Love it here!!! Used to go to the packed court house, and wait for people to be done with equipment…read moreand have to shower in a dirty locker rock and gross small sauna. HUGE sauna at village fitness, clean, new equipment and the best staff! Nick signed me up, mora is always a friendly face and aurora makes the best all natural smoothies! (Hawaiian harvest is the bet!) love the red light machine and hydro bed. Pretty LUX for Medford. Obsessed, I'm here everyday!

I've done two days so far. It is a great location. The trainers are friendly, really energetic and…read moreplay loud upbeat music to get you into the zone of working out but also having fun. There are nine stations with two workouts per station. In a way it reminds me of F45 and Orange Theory Fitness but not so much cardio. I like it better the Orange Theory Fitness because it's less cardio and more muscle group Focused. 5 days a week, Monday through Friday, 0500 with last class around 1830/1845. Monday - legs Tuesday - full body Wednesday - upper body Thursday - abs and booty Friday - full body Rest in the weekend. Pricing is great!!!

Love this place!!! I highly recommend coming out to…read moreGrappletown if you're interested in Jiu Jitsu or wrestling all of the instructors are amazing and very knowledgeable!!! No egos whatsoever from anyone here if you're new inexperienced or experienced, kids to adults of all ages this is the place to be a very welcoming environment!! You've got to come check this place out if you're on the fence on where to go this is the place !!!

Most of my experience at Grappletown is from sitting on the sidelines watching my 6yo son exerting…read moresome of his never ending energy. We tried a community wrestling team the year before and our son wanted nothing to do with it. Gave it a half season but eventually pulled him out because of his lack of interest. A few months back I was seeing FB adds for a free introductory session at Grappletown. We signed our son up and after his first visit, he was adamant about coming back for more. A few months in at 2 days a week and he's still full speed ahead enjoying every class. Coach Matt, Coach Kale, and others have been very patient with the kids as they all progress and focus at different levels. We like Grappletown so much that even I've decided to join in while exploring a newfound motivation to enter into a fitness journey. After a back injury has kept me from being as active as I've been most my life, I've finally healed up enough to explore these opportunities. The coaches at Grappletown assure me that I can go at my own speed in order to mitigate any chance of reinjury. Wish me luck and come check it out for yourself.

Update - A warning to members or potential members…read more.. I'm in the process of trying to opt out of my membership due to legitimate health reasons. First, they had me get a note, which was understandable. However, once I got the note, they stopped responding to my emails. When I went to see them in person, the owner just pointed me toward a sheet of paper with a number on it and sent me on my way. So much for exceptional customer service. I guess they're only willing to help you when they have your bank account number available. I was really, really disappointed.

I have been going there on and off for years. The staff always remembers my name and make me feel…read morewelcomed. Whether I come in the early morning or after a busy day at work the staff and atmosphere always puts me in a good mood and the staff is always smiling. I love that they have enough equipment for everyone and the gym is always clean. They have great work out groups throughout the week and they also have a juice bar to grab a after workout protein shake.

I'm really enjoying the upgraded equipment! They have 2 peck-deck fly machines *high demand item*…read moreand 2 bar sets towards the back for dead lifts with plenty of plates for any level. They have really stepped up the machine maintenance! Haven't had an issue since the upgrades several months ago. The Black Card membership is worth it for the red light therapy and the hydromassage alone. Customer service is mostly good, BUT I really don't want to walk into a gym and see anyone wearing Meta glasses, let alone the front desk staff. Is it too new for a policy to be implemented? It's really uncomfortable seeing that in a gym environment. Overall, still a big fan of this specific location :)

I came in today around 1:00 PM on Saturday the 31st 2026 ( Crater Lake Hwy) and witnessed a really…read moreunprofessional situation during a shift change. Two employees ( both females) were setting up a tanning session for a gentleman and then literally walked away ...when he asked what was going on with his bed. Their response was basically "we're off duty" and they didn't even acknowledge him after that. The new employee coming on had no idea what was happening, which beds were in use, or what the customer needed. So the customer was left standing there confused because the outgoing staff decided that being off the clock meant customer service no longer mattered, even though they were still in Planet Fitness gear and still inside the building. I just think that's really poor customer service. Shift change should be seamless for the customer, not a handoff where someone gets ignored. Being off duty doesn't mean you stop being professional on your way out the door.