Darin recommended against spending more to fix my older piano and suggest upgrading, against his…read moreown financial interests. And his enthusiasm and expertise about tuning is unmatched.

I'm the Director of Music at an Episcopal church in Chapel Hill with 35 years of experience as a…read moreprofessional musician. The moment the opportunity presented itself I began contracting Darin as our piano technician for our Steinway-B and several uprights. His work is absolutely tremendous. The Steinway, especially, has never felt or sounded better. I've known Darin for years and can attest not only to his exemplary skill as a technician but also his impeccable musicianship and his warm, genuine personality. He's an absolute delight to work with and the work he does is as good as it gets, anywhere.

Wonderful experience from start to finish. Needed to move my baby grand from our home in Eastern…read moreCarolina into storage while we were searching for our forever home. Chris was responsive, friendly and professional upon first contact. After a few months in their storage facility, we found and closed on our dream home. Piano was delivered yesterday in pristine condition. Absolutely recommend Ruggero for anyone needing move or storage assistance.

I entrusted my 50 year old Yamaha C3 to Ruggero piano service for new hammers. Richard Ruggero…read morethoroughly evaluated the piano in my home and took the action with him to complete the work. This is a job which involves precision and a great amount of detail. He ensured I got the finest hammers from Germany, completed the restoration in the shop and returned to spend six hours meticulously integrating, regulating, voicing and tuning. The piano sounds and feels as though it has just come from the Yamaha factory. I could not be more pleased. He had to contend with a number of incidentals caused by previous work and did not get up from the bench until he was satisfied that the piano was in exemplary condition. I received skilled service, at a fair price and my instrument is in stellar shape. Moreover, Richard and his staff are professional, courteous and accommodating at every step of this process. I give them my highest recommendation!

You don't buy a piano every day, but you might buy more than one in a lifetime. I've just bought my…read morefourth piano. And apparently, contrary to popular belief, it turns out that it's the fourth, not the third time, that's the charm! I say this because I'm coming from the absolutely best all-around experience I've had, and that includes all three steps of shopping for a piano, finally choosing a piano, and getting through the delivery of a piano. Haidi, one of the head salespersons at Hopper Piano and Organ in Raleigh, was a delight to work with. Piano shopping for me, and I'm not a professional musician - just someone with enough training to enjoy working on a new piece periodically - is like choosing a car: it has to feel right, it has to sound right, it has to look right (I know this is an odd analogy, but it works). So, I have to see what all the available models out there feel and sound and look like. It's a long, narrowing down process. It takes time and patience to get it right. Lots of trips to the piano stores. Haidi was patience personified. She was always glad to see me walk in, and this held true even after I'd purchased the piano and, while waiting for my delivery date to hit, would show up just to play around with my new piano. Haidi is a fount of information and experience, both on brand history and manufacturing details. She'll play each piano for you so you can walk around the room and take in the sound. Sales pressure was totally absent. Matching me with the best fit was my job alone and Haidi always gave me the time and space to do just that. I recommend her highly. I also have to recommend their professional movers, led by Miguel, who has twenty years of experience in the business, and his on-the-spot assistant movers, Robert and Andrew. As I said, this is my fourth piano buying experience and these guys had moving equipment aides I've never seen before but, in future, would now insist any piano moving company must have. In addition, they laid reems of carpet pad on the stairs to protect both them and the piano. The piano was wrapped in multiple CLEAN moving blankets. They took the time to position the piano exactly where I wanted it, put the piano bench together for me and got it ALL right. I think they move other things, as well. Ask Haidi, she'll know. Chuck Coleman

From the owner: Hopper Piano and Organ Company offers sales and service for pianos and organs throughout 60…read morecounties in North Carolina. The Family of Steinway Designed Pianos includes the handcrafted Steinway and Sons Piano of LIC, New York as well as their Boston and Essex Pianos. Hundreds of churches have placed their trust in us through the purchase of an Allen Organ or custom designed pipe combination organ. Allen is the largest builder of church organs in the US and is proudly built in Macungie, PA. If you are an individual, church, College, University or other organization we are here to serve you.

Mr. Randy was exceptional! He's very professional and it's clear that he has a wealth of knowledge…read more His pricing is fair and I'd recommend him to anyone!

From the owner: Heritage Piano Tuning & Services is a full-service piano service shop located in Raleigh and…read moreserving the entire Triangle area. We specialize in everything professional tunings to full piano restorations, and we can move your piano from anywhere directly to our shop. Every piano is handled with the utmost care and delivered to perfection by some of the finest piano technicians in the industry as well as the best refinishers in the country. Whether it's a simple tuning or a full piano restoration, we are your one-stop-shop for all your piano needs. Appointments are available Monday-Friday, and Saturday upon request. Contact us today for more information!

I'd been in contact with Michael Hannah, looking for a particular piano in my price range. He…read moredidn't have the one I wanted, but a few days later, he put me in touch with someone who did have such a piano. It was an extremely generous, thoughtful, and selfless act that made me a dedicated future customer.

We purchased a Kawai piano from Maus. The experience was excellent! Zack was knowledgeable, but…read moredidn't use pressure sales tactics -- just answered our questions. We made a couple trips to Maus and also looked at a competitor store. In the end, we opted for the Kawai at Maus. Maus was very flexible with delivery dates, payment method, and even threw in a small upgrade to a component. The piano was delivered out of the box out of tune (apparently this is unusual), so Maus provided an additional in-home tuning at no cost. Maus has a friendly, family business feel to it. It's not a dazzling showroom, but the product and people are a great reason to go there.

Needed to move in mid-January and as with many oddities during this pandemic, a lot of moving…read morecompanies are busy! But a quick online search leads me to Little Guys Movers. The reviews look real, they're well-rated and really close to home so I give them a call. Charlie at the office takes in all my information including details about each location and a basic inventory of key pieces of furniture in addition to packed boxes. They check in a couple of days beforehand and we are good to go! Day of the move, Malik, Hunter and Tyrell show up in a fairly large truck. They help me break down some furniture (bed frames) and try to leave as much intact for the move. For my 2 bedroom apartment it takes maybe 2 1/2 hours to bring it all down. Unfortunately I live on the 3rd floor which slows things down. On the destination side it takes a little over an hour to unload which includes re-assembling stuff. Didn't find many/any dings on the walls or furniture, they wrap the edges for safety. I tip the team and say a huge thank you for this big step forward in my move. Overall I was very happy with their service, it was a little under $900 for the 5 mile move but heck, I sure couldn't have done it on my own. While I was concerned about some of the negative reviews I saw online, my experience was top-notch for the move!

Great guys but 2 items broke due to not picking it up gently. They came on time and load my items…read morefrom a U-Haul truck to my townhouse.

We had Josh over to tune a piano that hadn't been tuned for years. I made sure to mention in all of…read moremy request for estimates that the piano hadn't been tuned in a while and he was the only one to comment on it. I knew it might be a concern. Josh came and did a thorough job. He took time to explain what was done before. Will definitely recommend and use again!

From the owner: Some kids play video games. Benji fixes things…read more At 14, he bought his first car with money he'd earned working in the neighborhood since he was 11. When the AC broke, he didn't call a mechanic — he watched some videos, got his hands dirty, and fixed it himself. That's just how he's wired. Homeschooled and mechanically gifted, Benji learned piano tuning the old-fashioned way: by watching his dad, Josh, a certified piano tuner. He'd sit quietly, observing, asking questions. Before long, he was doing it himself — with the same precision and care. But here's what makes Benji different: it's not just about the piano. It's about you. He's performed lead roles in Robin Hood and A Christmas Carol. He knows how to connect with people, how to listen, how to make you feel at ease in your own home. When Benji tunes your piano, you're not just getting a tuner. You're getting a young man who was raised to do honest work, serve others, and build relationships that last.