We hired Corey on the strength of one five-star review and are happy to contribute another one…read more Corey was seasoned and competent, so we didn't have any problem leaving him to tune a Yamaha baby grand. He just left, and the thing sounds incredible! On top of that, he's prompt, courteous, affable, and interested in sharing about his process if you are interested in knowing. We didn't get the sense that he was only interested in the business side, as he seemed to enjoy the work, didn't rush, and also didn't charge extra for a repair that he could've. Having quickly surveyed some other piano technicians in the area, his fees are very reasonable for the quality of his work. Hire him!

Corey just tuned my old Baldwin Acrosonic spinet piano. It was made in the '50s. Under Corey's care…read moreit remains a really good instrument that I enjoy playing and that sounds great. I highly recommend Corey Sims as an extremely competent, thorough, honest, pleasant, reliable piano tuner....by far the best that I have ever found, and the most reasonably priced. While he was here I mentioned that my old Korg synthesizer was probably dying. Within a few minutes he identified and resolved the problem (other folks had tried and failed.) I cannot overemphasize how pleased I am that he has been my piano tuner for at least a decade. I enthusiastically recommend him!

We had our piano tuned a while back by Jim. He was AWESOME! Answered all the questions I had about…read moremy piano & did a fantastic job tuning it. It's been a year & it plays beautifully. He made the process fun & interesting & his rates were the most affordable around. He was also very respectful around Covid & took precautions that made us feel safe having him in our home. When you find people you trust, it's so valuable, & Jim will be our go to piano guy no question! :)

Pleasant, punctual, and a great piano tuner! We hadn't had it tuned for 5 yeats and my son wanted…read moreto play. It now sounds great!

I'd been in contact with Michael Hannah, looking for a particular piano in my price range. He…read moredidn't have the one I wanted, but a few days later, he put me in touch with someone who did have such a piano. It was an extremely generous, thoughtful, and selfless act that made me a dedicated future customer.

We purchased a Kawai piano from Maus. The experience was excellent! Zack was knowledgeable, but…read moredidn't use pressure sales tactics -- just answered our questions. We made a couple trips to Maus and also looked at a competitor store. In the end, we opted for the Kawai at Maus. Maus was very flexible with delivery dates, payment method, and even threw in a small upgrade to a component. The piano was delivered out of the box out of tune (apparently this is unusual), so Maus provided an additional in-home tuning at no cost. Maus has a friendly, family business feel to it. It's not a dazzling showroom, but the product and people are a great reason to go there.

Frank and his team moved a baby grand for us. He was very communicative throughout the process of…read morequoting and scheduling, and they did the job quickly and professionally. I was extremely happy with their work!

Have to say, pretty disappointed. Sent Frank a text as per his website instructions on a Friday,…read morecomplete with all the information he wanted. Frank responded 24 hours later requesting additional information which I responded to in less than an hour and he never text back. That was Saturday, on Tuesday I text Frank for an update, it's now Wednesday and he's yet to respond. My quote is for a move that is literally less than a mile from Point A to Point B and other than steps leading to the threshold, it is a pretty uncomplicated move. At minimum, Frank should either respond with a quote, or inform me that he is not available. At this point, I'm done waiting. Here's your heads up people . . .

First of all, MR. BILL is an aircraft mechanic for American Airlines. I am not complaining about…read moreBill's tuning service, but he will DECEIVE you on cost. He confirmed $135 over the phone and in person, but ended up gouging me up for an additional $25. He NEVER mentioned anything more on any additional costs, but I guess he's hard up for money. It's discouraging that in today's society you can't TRUST anyone and their are dishonest individuals like Mr. Bill. I DO NOT RECOMMEND THIS INDIVIDUAL, BUT IF YOU DO HIRE HIM; HAVE HIM SEND YOU A WRITTEN TOTAL QUOTE....

I have an old console piano that other tuners have insinuated is barely worth tuning or capable of…read morebeing tuned well. Bill, on the other hand, respected my piano and tuned it with precision and care. His schedule was flexible, he had prompt availability, and his pricing was very reasonable.

You don't buy a piano every day, but you might buy more than one in a lifetime. I've just bought my…read morefourth piano. And apparently, contrary to popular belief, it turns out that it's the fourth, not the third time, that's the charm! I say this because I'm coming from the absolutely best all-around experience I've had, and that includes all three steps of shopping for a piano, finally choosing a piano, and getting through the delivery of a piano. Haidi, one of the head salespersons at Hopper Piano and Organ in Raleigh, was a delight to work with. Piano shopping for me, and I'm not a professional musician - just someone with enough training to enjoy working on a new piece periodically - is like choosing a car: it has to feel right, it has to sound right, it has to look right (I know this is an odd analogy, but it works). So, I have to see what all the available models out there feel and sound and look like. It's a long, narrowing down process. It takes time and patience to get it right. Lots of trips to the piano stores. Haidi was patience personified. She was always glad to see me walk in, and this held true even after I'd purchased the piano and, while waiting for my delivery date to hit, would show up just to play around with my new piano. Haidi is a fount of information and experience, both on brand history and manufacturing details. She'll play each piano for you so you can walk around the room and take in the sound. Sales pressure was totally absent. Matching me with the best fit was my job alone and Haidi always gave me the time and space to do just that. I recommend her highly. I also have to recommend their professional movers, led by Miguel, who has twenty years of experience in the business, and his on-the-spot assistant movers, Robert and Andrew. As I said, this is my fourth piano buying experience and these guys had moving equipment aides I've never seen before but, in future, would now insist any piano moving company must have. In addition, they laid reems of carpet pad on the stairs to protect both them and the piano. The piano was wrapped in multiple CLEAN moving blankets. They took the time to position the piano exactly where I wanted it, put the piano bench together for me and got it ALL right. I think they move other things, as well. Ask Haidi, she'll know. Chuck Coleman

Wonderful experience from start to finish. Needed to move my baby grand from our home in Eastern…read moreCarolina into storage while we were searching for our forever home. Chris was responsive, friendly and professional upon first contact. After a few months in their storage facility, we found and closed on our dream home. Piano was delivered yesterday in pristine condition. Absolutely recommend Ruggero for anyone needing move or storage assistance.

I entrusted my 50 year old Yamaha C3 to Ruggero piano service for new hammers. Richard Ruggero…read morethoroughly evaluated the piano in my home and took the action with him to complete the work. This is a job which involves precision and a great amount of detail. He ensured I got the finest hammers from Germany, completed the restoration in the shop and returned to spend six hours meticulously integrating, regulating, voicing and tuning. The piano sounds and feels as though it has just come from the Yamaha factory. I could not be more pleased. He had to contend with a number of incidentals caused by previous work and did not get up from the bench until he was satisfied that the piano was in exemplary condition. I received skilled service, at a fair price and my instrument is in stellar shape. Moreover, Richard and his staff are professional, courteous and accommodating at every step of this process. I give them my highest recommendation!

My violin teacher thought I might enjoy taking up the viola. I love the deep tones…read more I went onto EBay and found what looked like a great deal on a used viola of the same make as my first violin. Well, it never showed up and EBay refunded my money. During the process I'd "butt-called" Gordon at Piedmont Violins in NC. I'd met Gordan at Swannanoa Gathering and he bought a really squirrely violin that some friends had given me, back to life. So I called Gordan from my home in St Augustine, FL to see if he had any beginner viola's. He had an Otto Benjiman MA-300 (a level above a beginners viola). He offered the instrument including a sturdy case and a Glasser carbon fiber bow at a very fair price. My violin teacher says the Otto Benjiman viola is a better instrument that the one that fell through on EBay. Well, it arrived from Piedmont Violins in great condition. I couldn't be happier. Gordon to the rescue. If you're looking for a down to earth luthier I recommend Gordon Gross at Piedmont Violins in Faquay Varina, NC.

So helpful in improving my violin! He explained to me upgrades an options, also worked so quickly!…read moreEveryone should receive services here!