Because of poor communication, we as the customer had to pay the high end quote of a procedure…read more Every Veterinarian preaches spay or neuter your pets then charge an outrageous amount. Simone Yen and this office will never receive a recommendation or a request for service again. $300 for a blood work up and then another $883 for the procedure.This office took no responsibility and made us feel as if this was a lack of communication on our part. This office was notified that our dog was most probably pregnant and they waited a month to conduct the surgery so we could be charged more money. We were put on a wait list for the procedure and they never could fit us in. Knowing very well we were concerned she was already pregnant . I certainly hope this is not the case with everyone, but from my conversation with Simone she didn't care. If we could give them 0 stars we would!!!

A very bad business. They cancelled an appointment I had made months ahead, less than an hour…read morebefore the scheduled time. No notice, no nothing. My appointment was only for two shots, where's the money in that? This place is a bourgeois rip-off joint catering to the rich. Unless you just have money to burn, stay away. They care nothing about people and even less about dogs. The vet business is corrupt and rotten to the core..

We took a little pup up there. She was cool and dehydrated. She was doing better before we got…read morethere. They took her and said that they were giving her fluids. They wanted her hospitalized but could not take her there. We took her to leave and she did not even make it out of the office and was dead. Then charged us over 500.

My cat had a blockage and could not pass urine, so I rushed him to Cornell Emergency Vet Hospital…read more He was seen relatively fast, and they unblocked him and told me he could go home. The vet was a 20 something intern- and when I asked the benefits of keeping him overnight was told " just fluids and observation"- I had fluids so I informed the vet of that, and she said " Oh, great!"- and as soon as I got him home, he was straining to pee and could not. 8 hours and a thousand dollars and Hewas exactly the same as before I went. My vet explained the next morning that " standard care" was at min. 24-48 hrs w/ a catheter in a hospital. Theyoung newbie vet at Cornell apparently did not know this, and so not having another $1000 to start over, and then climb high- my baby was humanely euthanized, and I feel so heartsick about this. Such a failure.

Really kind to the animals. Very knowledgeable and takes the time to educate. Would highly recommendread more

Dr. Claire Berian is best known for her mobile veterinary services. Ages ago, she came to my house…read moreto give all my dogs and cat their annual exam and inoculations, when I was too ill to get the gang to their regular vet. She did a great job, the animals weren't stressed at all, and neither was I. Recently, I hired her to come to the house to give my senior dog euthanasia. It's never a great day when you have to make that decision, but she was kind and caring. She made sure that my dog did not have one single moment of anxiety - which is all that counts, really. The process was quiet and efficient. I can't recommend her highly enough. She also followed up with one of the kindest condolence notes ever. My own siblings didn't even bother with an email.

I am SO happy that I found Dr. Dawn and the INCREDIBLE staff at Cayuga Pet Hospital. I moved from…read moreCalifornia where I loved our vet. I did not think I would ever find some place that even compared to them. I was so wrong!! The kindness and true care they showed toward my cats at Cayuga Pet Hospital is amazing! So happy!! No words can say how much I adore my kitties! I found a place that truly cares for them! What is better than that!? Dr. Dawn took special time with each cat and thoroughly explained everything that She did and observed. she was so gentle, knowledgeable, and kind! A truly amazing experience. I highly recommend them to anyone that has pets that are part of your family!! Thank you to the amazing staff and Dr. Dawn at Cayuga Pet Hospital!!

I have 2 dogs, one young boxer and one 6 year old pit mix, both adoptees and we love them very…read moremuch. We had to change vets after a few years of repeat issues. - They don't seem to keep good records of the meds they give, always asking me if I'm still giving a medicine that we stopped years ago, I correct them every time. - We needed blood tests and they took the wrong amount so had to do it twice. - I made an appointment for a bump on my boxer's arm, it was covid times so I had to wait outside. They sent her back with a clean bill of health, I asked about it again and they asked "What bump?" (it was the size of an egg on her right front leg). -They charged me for a yearly checkup again 4 months later and when I called to ask, they told me it was required. - After a year of sluggish behavior and a couple visits, we eventually researched enough ourselves to suggest thyroid, they confirmed with a test and got him on meds - They won't give me enough meds to get me to my new vet's appointment date. So I had to write this review. I hope you have better luck, I'm sure most people are content with them.

Wonderful people from the front office/reception to the doctors to the VA at checkout. Took time to…read moreexplain everything to us. They calmed us down at every step. Whole experience was great. Professional and caring people. God bless for all you did for our Wilbur!!

I am not satisfied with my experience at this hospital for several reasons. First of all, Dr…read more Purdy's bedside manner and demeanor are deplorable. When I first met with her to discuss the upcoming CT procedure on my cat, she was bizarrely upbeat, peppy, and cheerful when telling me that it was likely my cat had terminal cancer. I was completely taken aback and startled by the disconnect between what she was saying and how she was delivering that message. There was no compassion, empathy, or understanding that the message she was delivering was devastating - her demeanor was more in line with a positive, optimistic prognosis. In addition, she kept rearranging her hair and grooming her nails while talking to me about the looming death of my beloved pet and I just couldn't wait for her to leave the room. Later, when she called me to let me know the CT procedure was complete and my cat had woken up from sedation, she had the same peppy, cheerful attitude when telling me that the preliminary results were consistent with nasal lymphoma. She never once expressed condolences or acknowledged how upsetting this news would be. She never said anything like "I'm so sorry to deliver this news, this must be upsetting for you." She was annoyingly and inappropriately cheerful and peppy and bubbly. It was completely shocking and I could not believe what a terrible bedside manner she had. A few days later, she called me with the results of the CT and said that the images are consistent with nasal lymphoma, a terminal diagnosis as chemo/radiation are not financially feasible nor do I believe they will offer my cat any meaningful quality of life. Once again, her attitude, demeanor, and delivery were terrible and completely at odds with the somber and serious news she was delivering. Even when I choked up and started crying a little bit, she never expressed any compassion or empathy - she just continued on with her chipper and upbeat attitude. At one point, I mentioned how difficult it was to administer the pills that had been prescribed for my cat because he kept spitting them out and was starting to avoid me when I came towards him with the meds. In a bright and cheerful voice, she said "Yep I wouldn't be surprised if this interfered with your relationship with him and possibly shortened his lifespan!" I could not believe she said that - it made a difficult situation so march harder to handle. I have never experienced a healthcare professional with such a terrible ignorance and unawareness of their inappropriate demeanor. She needs very specific and targeted education and training on how to deliver bad news about her patients to their owners. Losing a pet is devastating and if she can't handle owners' emotions appropriately and carefully, she needs to find another job. I want to point out that I am a healthcare provider myself and I have had to deliver upsetting and sad news to patients many times over the course of my 20+ year career. I am ALWAYS aware of the impact of my demeanor and attitude on how my patients process what I'm saying. It's so important! Especially when bad news is being delivered, compassion for people's emotions should be TOP OF MIND!!! Finally, when I dropped my pet off in the morning, I was 100% clear that I wanted to be told about any and all "extras" that appeared on the invoice before anything additional was done. Dr. Purdy assured me that nothing additional or extra would be done without my permission. Later in the day, she called me during the CT scan procedure to say that a pharyngeal mass had also been identified (in addition to the nasal one) and asked if I gave my permission for this to be biopsied as well. She told me this would be an additional $400. I gave my consent and they moved forward. Later, when it came time to pay my bill there was a fee of $200 for the histopathology associated with this biopsy, which Dr. Purdy never told me about. She only said it would be $400 more. When I expressed my disappointment, nobody was willing to acknowledge that a mistake had been made. I spoke to the clinic manager and she just kept pointing to the "extras" listed on the original invoice as proof that it was ok to charge me this additional money, even when I told her that I had asked to be informed of all "extra" fees before anything was done. She then told me that they could just not send the tissue samples for histopathology, even though I would still have to pay $400 for the procedure. So in essence, I would have to pay $400 for nothing. After the upsetting interactions with Dr. Purdy described above, this added insult to injury and I just wanted to get out of there and go home and cry. I will not be coming back to this hospital if at all possible and I do not recommend it to anyone else.

Took my canine here back in January for a chronic cough, and Dr. Ingrid Rhinehart had diagnosed him…read morewith a collapsing trachea. He passed away in March from congestive heart failure. I realize while some symptoms can have overlapping similarities, I can't help but consider if we had caught it in time, the correct diagnosis, my beloved Yorkie would have made it. It seems like the underlying theme for this establishment, along with just about everything else here in this area, is severely inadequate..

SCAM SCAM SCAM DO NOT GO HERE EVER…read more I brought in my cat who was 16 and dying. First, they tell me my cat bit a nurse so I'll be contacted by the health department. They insist I should put her down. She was so close to death I wanted her to pass at home where she's comfortable, not scared to death in a sterile environment. I ask about cremation. They tell me if I want the ashes back it's $600. I quickly learn that the local animal hospital charges $120. My cat died peacefully the next morning in her bed. They also convinced me in my grief to buy a $75 medication that may get her to eat again. This cat was done eating. Then, not the health dept, but a coworker reaches out to me, I tell him all of the above, and I add that I cannot understand how your nurse was surprised that a sick dying scared cat bit her, my cat doesn't have rabies, and stop contacting me. This place also about 3 years ago saw My cat, said she had asthma, and gave me the shadiest instructions to contact a Canadian 3rd party pharmacy for the medicine and the face harness. She didn't have asthma, our old house was just dusty and her symptoms went away immediately after we moved. Total scammers.

Dr.Jackson made the process of losing our pet as peaceful as possible. I highly recommend his…read moreservice if you're faced with the loss of a fur baby.

When the time comes, in-home pet euthanasia is the greatest gift you can give your pet. My Karma…read morewas 14 years old and in rapidly declining health and had gone into complete liver failure. The last thing I wanted to do was take her to the vet, which was always a source of stress for her. Dr. Jackson was super responsive, confirming my appointment right away and even offering to fit me in earlier. He was professional, kind, soft-spoken, and well-equipped for what was a compassionate, peaceful passing. Saying goodbye to my beloved pet was one of the hardest thing I've ever had to do, but Dr. Jackson and CodaPet made it as positive an experience as it could have been. I can't recommend this Dr. Jackson and this service enough.

Today is my dog's birthday and coming here is always my first choice. I found a pup-pie, birthday…read morelamb squeak toy, and a princess biscuit. Some of the treats were on sale for mix and match so I got a few of those. Chelsea was so helpful with all the questions I had. She also helped me log in to the PetSmart website and went through my benefits so I could get the most points for all of my purchases today. Saved me a ton and I've got money to go towards my next purchase. I love coming here!

For the third time I visited Petsmart grooming with two separate cats. The service & money I…read morespend for what I got is horrendous. It seems that they only groom cats from the next up. Charged me over $100 for grooming & bath. Nails never trimmed. Cat not dried or brushed. Store manager defends practice.