At first, I was picking up medication for my cat every few weeks at my vet until I was told I could…read moreorder in larger bulk from Bloomington Drug. I decided to try ordering through them so that I did not have to drive to my vet every 2 to 3 weeks. I called them to make my first order, and it was very easy, and I received the bottle in the mail. Once I opened the packaging, I noticed my medication was in a very cheap, flimsy bottle that had some sort of Saran Wrap or plastic wrap around the top to prevent it from leaking, and as I unraveled it, there was this gooey white substance on it. The first day, trying to open the bottle, I twisted it, and while I twisted the flimsy bottle, a giant glob of goop shot out onto my table. That was the medication. I managed to get it back into the bottle and noticed that when you screw the lid on, it does not lock in place, it just keeps turning and leaks as you shake it. When I was getting the same medication from my vet, it came preloaded in syringes, and that was in a nice, leak-proof container. There was never a leak. I tried dispensing this mix into a few syringes, so if we were out, I did not have to bring around the bottle. Well, I quickly learned that their mixture makes the rubber in syringes get soft and stretchy and breaks it down. I was low on medication due to their cheap leaky bottle so I called in today for a refill. I told them the whole situation about how the bottle leaks and how its flimsy and I tried so see if I could get an order of the syringes like the ones that come with it with no rubber and because im in the process of a change of address I was trying to work out options and the got everything setup with first person. I called back to finally get everything and the second person was completely rude. I don't know how companies hire people like this to work in customer service. No wonder this place only has 3.8 stars. The issue is not the business, it's your front-facing people representing you. I hung up the phone and quickly called my vet and told them I will never do business with Bloomington Drug again. I would rather drive 30 minutes to 1 hour every 2 weeks than have my medication shipped to me and be helped by rude, disgraceful people. I have read many reviews stating rude staff, and well maybe it's not everyone there, but all it takes is one. Also, I'm not going to spend money on a product that comes in a medical container that, when you shake it, the thing leaks. That does not sound very sterile to me. If my container leaks I wonder what other medical products have quality control issues. I will be speaking more about this with my vet. For more information feel free to contact me. I made the story and review shortly so it would fit.

My veterinarian recently prescribed medication to help manage my small dog's cough. After reviewing…read moreX-rays, the vet advised me to start the medication, Tussagon, immediately because the imaging showed that my dog's trachea wall appeared thinner, which could indicate a risk of collapse. After several unsuccessful attempts to refill the prescription at my local CVS, I was instructed to contact Bloomington Drug and Gift. When I called, a pharmacist (whose name I unfortunately did not catch) collected preliminary information to create a profile and told me the medication would be ready the following morning at 9:00 a.m. When I called the next morning, the experience became confusing and frustrating. The staff member I spoke with seemed unsure who had previously taken my information and said there was no order in the system. I was then quickly transferred to another pharmacist. When I asked if they could locate my profile, it was eventually confirmed, though the interaction felt tense. When I asked if they could determine who had entered my information, I was told they could not and that they would need to locate the pharmacist I had originally spoken with. During this conversation, I was told that I was giving "attitude," when in reality I was simply trying to explain how the situation had unfolded before being transferred again. Another pharmacist then took the call and asked about my prescription. I explained the veterinary clinic and location that issued it, but before I could finish, I was told that if specific information was missing, they would not be able to fill the prescription. I asked what information they had so we could review it together before I made the trip to the pharmacy. I also explained that the veterinarian's full name and license number were listed on the prescription. I was told they would still need to physically see it. When I arrived at the pharmacy, my prescription was denied because my date of birth was not written on the prescription for my dog. I was extremely confused by this requirement. I even offered to present my Minnesota driver's license, but I was told that my date of birth had to be written directly on the prescription by the veterinarian. I was informed that the only solution would be to obtain a rewritten prescription. Unfortunately, when I later attempted to contact my local vet to resolve this, I discovered the clinic was closed that day due to being understaffed. Jeff, the final pharmacist who assisted me, did attempt to contact my veterinarian and the clinic, and I appreciate that effort. He also suggested that I visit the WellHaven clinic in Savage to see if they could rewrite the prescription. When I arrived and explained the situation, the staff at WellHaven were surprised that Bloomington Drug had been unable to fill the prescription. After making several calls, the veterinarian there helped identify another pharmacy where I could finally have the prescription filled. From my perspective, this situation seemed to come down to a rigid procedural judgment call that created significant barriers to obtaining medication that my vet said needed to start immediately. I later learned that the FDA does not require the pet owner's date of birth for a pet prescription. While I understand that pharmacies must follow regulations, it was confusing that there was no alternative way to verify my identity, such as using my Minnesota driver's license. Overall, the experience left me feeling exhausted, frustrated, and disappointed. When an animal's health is at risk, processes should help facilitate care rather than create unnecessary obstacles. This situation made me deeply concerned about how similar situations might affect both animals and people who rely on timely access to medication. Disappointed Customer

December 7, 2022…read more *******BUYER BEWARE!! Hassan "allowed me" to go into his so called Durable Equipment store which was by appointment only. The doors are typically locked. Hassan promised us the cpap machine would be covered by insurance, which is why we agreed to pay out of pocket. Hassan willingly took the doctors prescription, and for that it and of itself is probably unlawful, since he is not following any protocol. No forms or disclosures were ever given or signed, which is protocol for a DME company. Very long story short, he took $1400.00 from us. We are writing to give him time to refund our money, upon return of the machine, or we will be contacting either the Attorney General or the court system. Judy Berwald Oakdale, MN

I was in dire need of CPAP mask while travelling here in Minneapolis, it was a Sunday and every…read moreplace i had called did not answer. Although it was right after they had closed it, I gave them a shot and they answered and were able to help me get what i needed within half an hour. They had a lot of positive reviews on google which I had read some of them, and boy was it true. I will definitely buy from Medguru and would recommend them to any one.

This little independent pharmacy is my neighborhood drug store. App for easy rx refills,…read morepharmacists on site with time to answer questions. Prompt rx fills and refills. A decent selection of basic OTC supplies. Very well curated cards and gifts, perfect for picking up a last minute hostess present. Love this drug store!

Best Pharmacy in the Twin Cities. Customer Service excellence!!…read moreGreat items in the pharmacy for personal care.

Fabulous customer service. I can always talk to a staff member when I need to call them. I was…read moreable to have flu shots administered there and they are always helpful if I have questions. Good people. Great service.

Very good customer service and they carry all kinds of the specialty fertility meds. I've talked…read morewith 3-4 of their staff and have had only positive experiences. They helped me find information on my prescription drug coverage when I started all kinds of fertility injectables. One snowy day I knew I was going to be a couple minutes past their closing time and had to get my prescription for that day. I called and let them know I was 10 minutes out, and they actually stayed open for me, which was beyond my expectation.

I went to this store for the location/convenience and heard about the good selection of scrubs…read moreavailable. I attempted 3 visits on 2 different days. The first day I arrived at the store at approximately 3:30 pm. There was a sign on the door that read " Be back soon". Today I attempted 2 more visits. At 1:30 pm I attempted and this time a sin on the door says "Be back in 15 minutes." I came back at 2:10 pm and the store is still closed. I waited until 2:35 pm and no one was there- sign still up and doors locked. I tried calling the store 2x and there's not even a voicemail. I like to give the benefit of doubt but this is so very unprofessional. If you're not going to be open as your hours post online and on the door- put a "closed" sign up. My rating is a "0." I will be taking my business to another more available, reputable and professional scrub store.

I went here, for the first time a few days ago. The store has a very nice selection for all sizes…read more(I have had a difficult time finding true petite sizes). The staff member working was very nice, and very helpful! I asked her if they were able to order a specific scrub in a smaller size, and not only did she look it up for me, she also led me to a line of scrubs that were small enough for a petite. I will be coming back to this store for all my future scrub purchases!

I had a fabulous experience at the Aveda Store today. I will say I've been intimidated by the…read morecampus and have been putting off visiting. However, one benefit of this retail shop being on the Aveda Blaine campus is that there is plenty of parking! Plus the shop is right to the right of the entrance doors - easy find and easy access. I visited in person today because I felt overwhelmed when browsing products online. The associate I worked with (Suzanne?) was incredibly helpful in narrowing down my search. I was even able to show her pictures of my hair freshly washed (... versus how I walked in today lol) and she tested the buoyancy of my hair as well - really above and beyond service. I'm really confident in my selection of products I purchased today, thanks to her help! She also helped me select a few products to sample. I know I'll be back. Since it was my first purchase in store I received 15% off. I also signed up for the rewards program, which was a $10 one time fee. However, with todays purchase I already have enough points to redeem for a product worth more than $10. {3}

very bad service. It's almost 12 days and my order is still not shipped and when i called back the…read morereps are rude and i cannot provide me the status