called them -- quoted a price. Showed up right on time. Dismounted old TV and installed new one…read morequickly, efficiently and cleanly.

Josh came out to our house (just moved in 2 weeks ago ) to install 2 tvs and evaluate the…read moresurroundsound system that was currently in the house. I wanted to know what we could do to update it or make it more streamlined. He worked very efficiently and gave us all the options of how to improve our surroundsound. He went into detail of the pros and cons of each method. Very informative. Would definitely recommend! 5 stars

The worst company I ever worked with - old equipment- would not update -- do not sign any contractsread more

First off, I didn't sign up for Bates. I originally signed up with Kentucky Alarm Services, which…read moreas stated in my review that I left on their page before Bates took it over and changed the name to their own. https://www.yelp.com/biz/kentucky-alarm-services-lexington-2 I spent almost $2000 on security cameras that I was told were warrantied and were, for as long as Kentucky Alarm Services existed. Slightly unbeknownst to me, KAS sold out to Bates. Low and behold when the cameras faulted one by one, we were billed each time that they came out to repair them. Each time, my husband called to argue the warranty, each time a collection notice would follow. We finally gave up and brought new cameras elsewhere. This summer, months ago... my alarm sensors stopped working. At least twice, my daughter came home and without disarming, she was able to make it upstairs, to bed without ever tripping the alarm. For the last few months practically the only thing we've been using the Bates Services for, was for my husband to enter the garage... that was an app feature, to open and close the garage from the app. Finally months later, I decided to disconnect service altogether. My husband called and was told that we needed to give a months notice, by sending a simple email. That I did. Days later, again, unbeknownst to us, they disconnected service... while my husband was at work. So, when he got home, he discovered this and had to wait on me to arrive home before he could entered... should've hung on to his garage door opener. The next day, I was surprised to find a mailed notice explaining that we were still responsible for the upcoming month's bill... which we were already aware of. What I am appalled about is that they want you to pay for that last month, but disconnect and ban you from service during that time frame. So, we hadn't yet connected our replacement alarm service. I've never heard of any company or contract that requires you to pay something without providing service. I will mention, that after my husband made a few calls, they credited back that last months service that they disconnected anyways, so I'll give them a second star. Beware.

We recently moved cross country and needed a security system installed…read more I researched Security Companies in Lexington KY BEFORE we moved and found that the best reviews were for Cornerstone Protection. My main criteria for any company is always "Honesty & Integrity". I hit the Bulls-Eye! Reading reviews pays off because we are TOTALLY satisfied with the service from Cornerstone. The setup, the panel, the app for our phones: All were explained in detail. Shannon and his team are so down-to-earth, knowledgeable, and explain everything. (They will explain at whatever level each person can understand.) I have contacted the Service to ask a question or two, or three.....by email, text, or phone.....and someone always picks up the phone or gets back to me within a short period of time. Thank You, Cornerstone Protection, for keeping us safe! The End.

I needed to cancel my ADT service as I'm selling my Ashland, KY house. I was told I could…read moreaccomplish this online but the function they told me to click on wasn't an option. Was also told I could do it using the chat app. I could not. Finally, when I talk to someone on the phone, they spent all their energy on wanting to install ADT at my new home. I will never use ADT again. Going forward, any business that is this difficult to communicate with will forever be removed from my approved contractor list. Goodbye ADT. We had the service for 3.5 years and was never happy with the service.

They canceled my order for an SSD without any notification, probably due to the fact it was priced…read morenormally and not gouged up, and tied my money up for a week, no communication what so ever.

Hard to do business with online. For my first order I was sent the wrong item. I had to contact…read morethem twice before they issued a return label. Got refund several days after they received the item. For my second attempt they now require a PayPal account. I don't have a PayPal account because PayPal requires an app on your mobile phone. You have to agree to accept automated texts from them. This is unacceptable for me. I get enough junk texts already. I don't need more.

Great company with really good customer service... I have used them for years and would highly…read morerecommend them to anyone looking for a security system or cameras.

From the owner: Cornerstone Protection is a #1 trusted security systems company and supplier in Winchester Kentucky…read morewith thousands of monthly reliable satisfied customers. We were locally owned and operate with our 3 Elite UL certified (safety organization) central monitoring stations, and offer 24/7 advanced alarm monitoring systems. Cornerstone Protection is very qualified and committed to providing you with the security alarm services and set up installation in Winchester KY for home or business. 24/7 Professional Monitoring, No False Alarm Guarantee, Low Monthly Rates, No Activation Fees, No Long Term Contracts. Call us today (859) 759-0000 and get a 100% FREE security consultation and a Quote. Take a look at why many people are switching their Kentucky Alarm Company to Cornerstone Protection.

Spectrum needs a negative zero star. I went to pay on my bill and they would not accept my cash. I…read morewant my account out of collections and I want it noted that they refuse to take my payment. Do me a favor and don't get spectrum get metronet. They're much, much better

They secretly charged us $25 for the past 5 months for a TV service we never got. We tried to call…read moreand ask about it and they said all they could do was give us a $10 credit. Absolutely fu.king ridiculous. I am angry because on our side it doesn't even show the tv charge. They just did it on the side. If you're looking at getting WiFi from here-- DONT. -update: After we called my boyfriend checked his bill again and it went from $103 to $150 so be careful for the overcharging.