I went in to get a tire mounted to my car on Christmas Eve. Turns out, I had more issues with the…read morecar. Thankfully the amazing staff quickly resolved ALL ISSUES with a few days of my initial visit, and even gave me a ride home when I had no other option (while my car needed repairs). If you're looking for excellent communication, fair prices, and a genuine staff, this is the place to be.

My fuel tank started leaking on a Sunday evening, and so I immediately drove it to 24 hr auto…read morerepair. I knew it wasn't going to be a quick fix, but was still very disappointed in how long it took. At first, I was happy that David, the owner, was going to try to get a fuel tank second hand so it wouldn't have been as expensive. He told me he would have it finished within a week- great! However, a week went up and then another week was added and so on and so forth for about 4 weeks. Turns out the fuel tanks they ordered were delivered wrong and they had to order them again and wait for delivery; understandable but eventually my patience was wearing thin and could tell they were grasping for straws and feeding me bullshit. All the while, they kept finding "new" problems with my vehicle. They said they needed to fabricate a new heatshield, fix the muffler + exhaust, and then they started working on fixing a engine light that needed about $600 worth of work; however, everything they tried didn't work so the engine light is STILL on. Once everything was installed and looking good, suddenly they found a cable that was melted that absolutely NEEDED to be fixed- they wouldn't take no for an answer. That added another week. The people working the front desk were the most incompetent people I've ever met. I would call and ask for an update and they would say "let me get David" just for David to tell me nothing is updated after 15 minutes on hold. One time, I went in to grab something from my vehicle; I asked the front desk person for my keys to get something and they said "let me ask David." I waited around for half and hour for him to pick up the keys (sitting right in front of the front desk person) and hand them to me. The communication was awful. I would call and then they wouldn't call me back. David would call me probably once or twice a week to explain the same thing he explained 20 times to me already. He was definitely over diagnosing my vehicle, which is a common factor in several reviews for this company. I would ask how much it was going to cost, and he would say let me check and then didn't end up giving me a straight answer until a week before the vehicle was finished. He told me it would be done by the afternoon, and then I came to pick it in the evening and then he said it will definitely be done the next morning, but then didn't call to confirm until the next evening. Finally (two months from when I dropped it off) it came time to pay, the bill was $2900. I asked if they did payment plans and David said no we don't really do payment plans, you HAVE to pay up front OR as they were fixing it (that would have been pretty hard because he never told me a confirmed cost). I asked if there was a fee for credit cards and he said no but if you pay up front I'll knock the bill down to $2800. Luckily I had the money, if I didn't my vehicle would probably be one of MANY sitting in their lot. Overall, it felt like my vehicle was being held hostage and I was pressured into agreeing for upgrades my vehicle didn't need. Looking at the reviews, it seems pretty hit or miss. If you have a tire you need replaced, that's an easy fix; but anything else, they're pretty incompetent.

Charged for $180 for something I already told them was broken…read more I came in for an oil change and I told them straight up my windshield washer pump was out and needed replaced. I already knew it was out. I wasn't asking them to "diagnose" it like it was some mystery problem. They charged me $57 for the oil change, then turned around and charged me $180 as a "standard service fee" just to tell me the pump was out and needs replaced... which is exactly what I told them when I walked in. When I brought it up to Kevin (service advisor) and asked what that $180 even covered, he said they might check wires and connections but when I asked what they actually did on MY vehicle, he had no idea. How are you a service advisor and you can't explain what was done, but you're still forcing a $180 charge? Kevin was also rude as heck about it. This is exactly why auto shops have the reputation they do because places like this will charge you almost $200 for nothing and act like you're the problem for questioning it.

Purchased a new truck from Don Lawson back in 1989. Excellent service and delivery of the vehicle.read more

Quality job. Only gave 4 stars for their lack of communication with me that the repair would take…read morelonger than expected and failed to notify me when it actually done.

Todd the manager/owner was so considerate. What I thought was a major paint repair he…read morecleaned/buffed on the spot for me. No charge or up sale. Great integrity.

I had an excellent experience at this TO Haas tire and auto location today. I am traveling through…read moreon my way home to Michigan and found myself with a noisy left front wheel. I had just had a blowout in the right rear the day before while traveling up to Lincoln and so had just replaced my four tires yesterday. Even knowing they had missed The opportunity to make money from my business yesterday they evaluated the noise and repaired it for no charge as it turned out to be a rock. They took 40 minutes of their time and were kind enough to send us on our way without a penny charged. A great example of "Nebraska Nice". Thank you TO Haas I will not forget your consideration.

I had an oil change done at this location, and it was an awful experience. I called to schedule the…read moreappointment, and when I showed up, they told me there had been an error and I wasn't on the schedule. They rescheduled my appointment. The second time, I showed up, and they told me they didn't have a technician available to do the oil change. The third time, they couldn't remove the oil drain plug because it was stripped. I informed them that the last oil change was done at the same location by them. They told me they had to order a new drain plug. The fourth time, they did the oil change and didn't charge me for it. The next day, we noticed a leak under the car, so we had to take it back for the fifth time. After inspecting it, they said they hadn't fully tightened the oil drain plug, which caused the leak. They said it should be fine now. Later that day, we noticed more leakage under the car and thought it was still leaking. I called the branch, and the employee, Scott, first told me it wasn't their fault and that it shouldn't leak because it hadn't been leaking before. That statement made me very upset because the car was leaking, and they had confirmed it that same day. I requested immediate assistance and told them I would bring the car in the next day for another inspection. The next day, when I went there, the store manager asked me to walk over to the shop to see the car. It appeared that they had cleaned the drain plug area and the surrounding area. The store manager, speaking in an aggressive tone, told me there wasn't any leakage. I showed him a picture I had taken that morning in my garage, which clearly showed the leak. He replied, "I DON'T CARE, THERE ISN'T ANY LEAK HERE, I AM SICK OF THIS CAR." The way he spoke to me was accusatory, disrespectful, aggressive, and unprofessional, which is absolutely unacceptable. I would have been fine if he had said, "We inspected it and couldn't find any leak, but keep an eye on it. Hopefully, or I'm sure, you won't see any more leaks." It's very disappointing that they don't train their staff on how to talk to customers.

I appreciated Wenzl's upfront/honest assessment on fixing my F150 door repair. Thank youread more

Wonderful service!! I've been there twice for very minor repair jobs (under $200). But each time,…read morethey treated me like I was their most important customer. If we ever need body work done on our cars again, this is the place we'll go!

I am happy to give Stephenson truck repair a five star review. If I could give a 10 star, they…read morewould get it. Just this week after the interment of my husbands, family ashes to the national cemetery in Omaha we became stranded in Lincoln with mechanical issues. We have a 1988 heavy truck"RV" we travel in because we have two great big German shepherd dogs that we call the security team. We had been turned down for repair identification by several different types of truck repair mechanics. When the young men at Stephenson's had the opportunity to review our issues, they were able to come up with clearly genius ideas to get us back on the road again at a very emotional time for us. They work hard ,use their time wisely, and affordable. They kept us abreast of each new idea as we decided to move forward, then sideways, then a head once again. The quality of their workmanship is obvious, as we are now moving back home with renewed power .Big hats off to Kenny and Troy. You will be in our prayers and our gratitude forever. If you need help out there, you owe it to yourself to call them. I would add that as traveling people in their 70s having a young man like Troy work on your vehicle, made us wish that there was a creative mechanic list of folks like him in every state. Thanks again!!!

Nicest folks you could ask to meet. I had an issue with my truck while visiting Lincoln. They…read morereally didn't have time on a busy Friday to take me, but did it anyway. My vehicle definitely was not safe but now I can drive home with confidence. Thank you Kenny and John. It's such a blessing to meet good folks like y'all, especially when adventuring in unfamiliar places.

Kelly's has been my go to place and I have referred many of my friends and family here. Kelly has…read morealways been honest with me on what needs to be done on my car and to everyone that I have sent there. He is very organized and intelligent about his profession. He continues to go above and beyond. His new location is wonderful and being able to use a shop car while he takes care of my vehicle is a great benefit.

I had my car serviced here prior to purchase. I have been trying to get the oil plug out for MONTHS…read moreand am UNABLE to. I called to see if they could help me (not charge for the labor/time) but I would pay for the oil change and new plug (cause its rounded off) I was told in a very MEAN voice that they will NOT give me a FREE oil change I am a local business owner and I was very taken back and upset. My husband called back and spoke with Kelly (whom I thought I was talking to) and apparently he heard and was not happy. Kelly is more than happy to help. Ill give 3 stars for now until we get it done.

I actually went there about three years ago when I had a frozen right rear brake caliper and needed…read morequick service, so I went there, primarily because of the name, as I was new to Lincoln and didn't have a local mechanic. They carefully explained which parts I needed to replace when they easily could've convinced me to replace the whole brake set on both rear wheels. I was pleased with the speed, efficiency and honesty, so I had them do some additional work on the front end and changing the automatic transmission fluid. I was very pleased with the work and thought the price was reasonable. I'm writing this review now because they also recently helped me over the phone. I was having trouble with the left rear brake caliper and couldn't remember if they had changed the rotors on both sides when they worked on it previously. I called and they had the records to tell me exactly what they had done at the time. I mentioned that I was considering doing the work myself, and they were very understanding, agreeing that the price of labor for such work was considerable no matter where I would have the work done, and that they could certainly understand the rationale for trying to do the work myself. I also recently spoke to a neighbor who has gone to them for years, and had nothing but good things to say. I would highly recommend this business.

DR/TL: Darrin was SUPER nice and helpful and knowledgeable. If we have an auto issue in Lincoln I…read morewould definitely take my business there. We were traveling from our home 45 minutes west to Springfield/Branson Missouri area. We stopped in Lincoln for food and noticed a weird sound from the car. We called my brother-in-law who is knowledgeable about cars, told him what was going on and sent him a video. He said "Oof! Get it to a shop!" He said the harmonic balancer needed replaced. I asked him if he had any recommendations on the area but he didn't. We looked up mechanics on the area online and Urgent Care Auto came up and the name was very fitting. We were very close so we headed over. Darrin saw my video and also said it was the harmonic balancer. He was willing to fix it right then given our situation of needing to be in Missouri by 10am the next morning (it was around lunchtime) BUT he could only get the part the next day do to part availability (because of COVID). He did tell us we were looking at about $350 to fix but it might be a little cheaper at our home mechanic. We couldn't even find a rental and didn't have a way for family to bring us our other car so we had no choice but to go back home. He was a little nervous about that but he said some people drive around with this problem and never have an issue (although they shouldn't). He said keep the RPMs down so we took it easy on the way back. We got home and dropped it off to our local mechanic, who also said the same things, and they had it fixed while we were gone. Total fix cost: $350.