The BEST oil change experience I've had in a while. Great customer service all the way around…read more Can't be happier.

I want to take the time and thank O STREET LUBE staff for their abive and beyond service. I…read moreinitially went to have my radiator replaced through their payment program. They thoroughly inspected my car and found issues that could of cause an accident. Not only did they fix my radiator, they also replaced those parts that was need, of course at a fair price. Nobody in town is doing this! I will be sure to refer everyone I know to get their car services here! 1

It all started with me making an online reservation for a simple oil change. I requested a phone…read morecall and didn't receive one in a couple of hours so I called the shop with a little hesitation. Online it said they would get back within an hour. Hmmm... Pete Gascon answered the call and immediately looked it up and saw that he accidentally sent an email instead of clicking for a phone call. His apology was sincere so I went in. When I got there I asked if he could take a look at the window washer which was filled with some strange anti freeze that had been put into the container and it was disaster. Also included were the little nozzles which were way off kilter and one side barely reached the bottom of the windshield. My question was: "How much might it cost?" He said he wouldn't charge me to check it out, no problem. Awesome! I'd contacted the Hyundai dealership about the water sprayer for the windshield a few months before and they said it would be something they would have to replace and it was about $175! I decided to keep pushing the pump button. Guess where I'm never going to do business... Back to the good story. A while later Pete asked me to come look and the gunk was gone 100% and water came through clear. They were still working on the "sprinkler system". OK, I'm not a mechanic and don't know the right jargon. So I watched and they went to battle. They were able after a few tries to blow out the stuff in the hoses/tubes/whatever they are and then they pushed the button and the water flew like the wind, covering the top of the car! From Mutt to Jeff... Then they worked on the nozzle placements and the power. The two of them worked like a smooth machine, a never give up attitude. GET THIS! No charge! Unbelievable! My wiper blades were getting shot so you bet, I bought them from Midas on the spot! And they were reasonable! Very reasonable! The service was way over my expectations and way over the guarantee to make me 100% happy. Pete also gave me the online coupon, by the way. We have a jewel of a Midas Owner here in Lincoln! And I have a shop that I can trust!

I delayed posting a public review because I wanted to give ownership an opportunity to address the…read moresituation privately first. I contacted ownership on a few different occasions but did not receive a response. At this point, after already bringing the vehicle back multiple times and still having unresolved issues, I do not feel comfortable trusting this location with my vehicle. On February 23rd, I brought in my Chevy Malibu after it went into reduced power mode and the check engine light came on. Later that day, Pete called and explained what he said needed to be done, including a turbo replacement and a brake/caliper service. The quoted price for the turbo replacement seemed high compared with what I would have expected from other shops, so I chose not to approve the repair over the phone right away. Instead, I picked up the vehicle and reviewed the written estimate at home so I could think it over. The written estimate was for $4,618.16 to replace the turbo. While reviewing it, I noticed the brake/caliper service Pete had mentioned when he called listed on the estimate as "Clean & lubricate caliper anchors, slides, and bolts" for $78.75 per axle. When Pete explained it to me over the phone when he called originally, he indicated that this service had to be done as part of the turbo repair, even though it did not appear related to the turbo issue. That raised concerns for me about why it was included on the original estimate and presented that way in the first place. After thinking it over, I ultimately decided to move forward with the repair because I needed the vehicle and the shop had availability. I brought the vehicle back for the repair. I picked it up on February 25th, and the caliper service was not included on the final invoice. While I was not ultimately charged for that service, it was still concerning that it appeared on the original estimate and was described over the phone as something that had to be done as part of the turbo repair. Unfortunately, later that same evening while driving back to Lincoln from Omaha, the vehicle lost power again, the check engine light came back on, and oil was all over the engine bay. I had to pay $389.48 to have the car towed back to Lincoln. The shop then told me a hose and banjo bolt had failed and replaced those parts. After that, the vehicle continued to have problems. I noticed a strong burning smell while driving and at idle, along with a small oil leak in my parking stall. I brought the vehicle back on February 28th to have those issues inspected. I was told they could not find a leak and that the smell was normal for a new turbo. Nearly one full oil-change interval later, the burning smell still occurs occasionally, and the same slow oil leak is still present. This leak was not happening before the turbo repair. Between the diagnostic fee, turbo replacement, and tow bill, I spent $4,843.41 on this repair, and the vehicle has more issues after the repair than it did when the process began. I have documentation of the estimate, final invoice, tow receipt, and my attempts to contact ownership. Based on the cost of the repair, the issues that followed, the unresolved oil leak and burning smell, the concerns I had with the original estimate, and the lack of response from ownership, I would not feel comfortable recommending this location for major repairs, if any at all. I would also recommend that anyone who has had work done at this location carefully review their estimates and final invoices to make sure they were not charged for services that were not needed, not approved, or not actually performed. If you do notice any, you may also want to consider contacting the appropriate consumer protection agency, such as the Nebraska Attorney General's consumer complaint office.

Let me make a long story short and a short story shorter. The owner of this establishment is rude…read morelbvs! Tried to explain something dealing with my car and all he did was brush me off and tell me that he's been doing this for 37 years as if he can't learn something new. It's establishment like this that make you want to do it urself. And I do know how to change my own oil. It's just December 20 and I don't feel like being outside in the cold.

Been going here for almost 20 years and it's always been quick, easy and reliable. The prices are…read morealso reasonable.

Excellent customer service! We've bought tires from them & have had our car serviced there a few…read moretimes. Very satisfied with the services. We'll definitely be going back!

Service was top tier. Has good deal on tires and got the work done fast. If you get a full set done…read morethey are willing to work with you to get you the best price. And offered free alignment after I bought my tires

Great experience here! Scheduling an appointment online was seamless. They text to confirm…read moreimmediately and sent a reminder text of drop off the day before. Was called to discuss repairs before anything was done and given upfront prices, no pressure to accept/decline services and things were explained in a way I could understand. Completed oil change, front and rear brakes/rotors with brake flush. Prices seemed fair and competitive or better than a dealership that tries to tag on every little thing. Costco discount program was honored and service was quick for pickup/dropoff. Given an oil change discount keycard and car was pulled up for me by them at pickup. I'll be back!

Amazing staff ! Very very professional in explaining repairs and asking permission before going…read moreforward with repairs. Highly appreciated letting me know cost before repairs. Great people.

Pulled up after a maintenance light came on, on the way back from a 4,000 mile drive to and from…read moreOregon from Michigan. Jeremy and Jackson pulled our oil and showed us that even with the light (which they say was just the car letting us know that the mileage dictated an oil change), the oil was clean, and that the most we needed was a top up. They gave us that top up for FREE, and were upfront about what we did and didn't need. Fantastic service, very fast, and super nice people working there. Highly recommend!!

Very nice guys and quick service! They did a great job changing my oil, and no up charging for some…read morestupid stuff they always try to get you on.

We were traveling from Utah back to Illinois, when our truck broke down in Lincoln. A friend…read morerecommended HIS auto. Their communication was clear, and accurate, their service was exemplary. They took care of us, and we got back on the road as quick as they were able, which is as quick as anyone could expect.

Good service. I made an appointment about a week in advance (they seem pretty busy, so don't expect…read moreto just walk in). I dropped my vehicle off as they were opening that day and they had my work done by noon. They followed up with me the next day to make sure everything was running well. While briefly chatting with the staff, their identity as a Christian business appears to be legit. I'm surprised they don't get more hate from the locals in this city, since there are a lot of the rainbow flag waving censorship types around here. I'll probably be back the next time I need a mechanic.

Staff is so kind and helpful. eighty five characterseighty five characterseighty five charactersread more

Jiffy Lube does not care about customer loyalty. I have had oil changes done on all my cars at…read moreJiffy Lubes across the country for at least the last 5 years--and at this specific Jiffy Lube since we moved to Lincoln in 2020. Without a doubt I've spent hundreds, if not thousands, of dollars with Jiffy Lube. I recently purchased a new (to me) car, and wanted a fluid top off before its first oil change. We're going on a trip and wanted to make sure everything is good before we hit the road. Frustratingly, Jiffy Lube wouldn't honor our customer loyalty, and said we had to get an oil change on this specific car before they would do a fluid top off. I'm not some random guy off the street taking advantage of this free service. I have demonstrated that loyalty through the years of having Jiffy Lube maintain my vehicles. The employees at this Jiffy Lube threw all those years of good relationships out the window with this interaction. Your money is better spent at a shop that actually cares about your long-term relationship with them.