Great customer service ,wish I would've caught his name but the guy at the counter was very…read moreinsightful and helpful with helping me find a piece and all my essentials for smoking flower for my first time I appreciate his insight ,5/5 customer service and selection and price is very fair will be coming back I appreciate the great customer service.

This place is an absolute gem! From the moment you walk in, you're greeted with a clean,…read morewell-organized space and friendly, knowledgeable staff who really know their products. Whether you're looking for high-quality glass, a wide selection of vapes, or hard-to-find accessories, they've got it all--and at great prices too. You can tell they really care about their customers and the culture. It's always a good vibe here. Support your local smoke shop--this one's a standout in the area. We'll definitely be back and sending people your way!

This place is great. There is a good selection of products through out the glass shop/smoke shop…read more The staff is always friendly and helpful, always have a quick conversation. Prices are competitive and it is open before 9:00 am at 8:30 which is rare for people needing things before work.

The General Manager Kailey and the bud tender Cameron were amazingly informative and friendly!! I…read moredidn't feel rushed and was given the time to go over a misunderstanding between the online delivery prices for stizzy and the in store pricing....ALL GOOD once I was given the information not on the website and was so impressed with their ability to deal with the whole situation start to finish with a positive and professional attitude.

STIIIZY - 5434 Mission Blvd, Riverside, CA 92509, United States…read more I've been a loyal STIIIZY customer and shop at this location multiple times a week, spending hundreds of dollars over time. Unfortunately, my most recent experience was by far the worst I've had. I purchased a 1g pod, and as soon as I left the store, I took a hit and immediately noticed the pod was clogged. I had to inhale extremely hard just to get any airflow, which is not how a brand-new cartridge should function. Knowing something was wrong, I went right back into the store. After waiting in line, an employee asked how she could help. Once I explained the issue, she told me to go to cashier #6. However, instead of helping me or making sure someone else would, she walked away to assist another customer and left me unattended. I stood there at cashier #6 for about 15 minutes waiting for assistance. Another customer was waiting with me, and they were there for the exact same issue--a clogged cartridge. We were both left waiting with defective products while other customers were being helped first, which honestly made it feel like certain customers were being prioritized over us. When I finally received help, I explained that I'm a regular customer and very familiar with how STIIIZY pods are supposed to function. The employee took my pod to test it, came back, and insisted it was "normal" and that it's expected to have to inhale hard to get a hit. That simply isn't true. A new cartridge shouldn't require excessive force just to produce vapor. The airflow was clearly restricted. Since I felt my concerns weren't being taken seriously, I asked to speak with the manager. Unfortunately, that interaction was even more disappointing. She didn't greet me, ask about my experience, or try to understand the issue. Instead, she immediately told me to follow her outside to test the pod on one of the store's batteries. While it technically produced vapor, it still had poor airflow and minimal smoke compared to a properly functioning pod. The fact that it hit at all didn't change the fact that it was defective. What frustrated me the most was that the manager constantly talked over me instead of listening. Every time I tried to explain what I experienced, she interrupted me and acted as if she was the customer and automatically right. Rather than hearing me out, she dismissed everything I was saying and made me feel like I was making the issue up. She had a poor attitude throughout the interaction, repeatedly insisted she could not replace the pod, and ultimately sent me home with the same defective cartridge that still had horrible airflow. I even explained that I wasn't asking for a refund or anything extra I simply wanted a replacement for a defective product. I use STIIIZY to help manage my anxiety and to unwind, and I also struggle with insomnia. I told her I didn't want to go home and have a rough night because my brand-new pod wasn't working correctly. Instead of showing any empathy or trying to make things right, she sent me home with the defective pod and an even worse customer service experience. As a manager, your role is to listen, de-escalate situations, and find reasonable solutions when associates can't resolve an issue. Unfortunately, I experienced none of that. She lacked the professionalism and customer service skills expected from someone handling escalated customer concerns. Rather than working toward a solution, she argued with me, talked over me, dismissed my concerns, and made me feel like I was the problem. It honestly felt like they were treating a $23 replacement as if it were coming out of their own paycheck instead of taking care of a loyal customer who has spent hundreds of dollars at this store. What disappointed me most wasn't the defective pod it was the customer service. Defective products can happen, but how they're handled is what customers remember. Instead of listening, showing empathy, and making things right, I was dismissed, talked over, and sent home with a defective product. I've never had an experience like this at STIIIZY before, and I truly hope management addresses how customer concerns are handled at this location. Loyal customers deserve to be treated with respect and trusted when they report a legitimate issue. A little professionalism, empathy, and accountability would have gone a long way.

My boy Nathan help me out with a good product and overall everything came out good appreciate you…read moreman recommend the place.Nice service.

They carry the Black Diamond Incense that I burn. They always seem to have them in stock.read more

For a new vape shop I can say this place has a lot of potential. Helias is very knowledgable and…read moreprices are great. Cool crowd always at the shop. Definitely recommend this shop.

By far the best place to find aromatic fragrances and I'm talking about incense. I happen to burn…read moresome when I study and these are the best ones that I have come across. Also my friend recommended this place to me cause he said when it come to vape juice this is the spot

Sold me a fake vape and didn't allow me to exchange or return it. Vape doesn't light up when im…read morehitting , i cant see the percentage or how much juice is left in the vape. Vape is hitting very weak even in the pulse setting. Paid $27.72 for it. Wont be coming back to this shop.

Been going here since they opened up ,anything ive got has been pristine the people there are…read morereally nice and have always helped me out definitely my go to spot

We went to Rodeo and after about 45 seconds, we engaged in conversation with the clerk. A man…read moreapproached, interrupting our conversation and speaking over us to the clerk in Arabic. I spoke up by saying that his behavior was very rude. He waved his hand at me and said it would only take a minute to instruct his employee. At the same time, I could hear the clerk murmuring that the man was his boss. To which I squealed, "That is even worse! Interrupting a customer, in the middle of a sales transaction, by talking over the customer, is bad customer relations!" The man gave us a disgusted look and vanished. The clerk sheepishly tried to apologize. I stopped him by stating that he did nothing wrong. He had to obey his boss. His boss is rude, arrogant and racist. We've shopped at Rodeo since they opened. We're happy to go elsewhere.

Dishonest on market pricing, ultimately my fault for not leaving and checking the price when it…read morefelt off but totally overpriced when there. Literally 20% at the gas station for cigarettes down the street.

great service and good prices and it's right by stizzy so it's perfect when I pick upread more

This place always has amazing service, always clean smelling fresh air inside And many variety…read moreselections ! I highly recommend if you need help with anything smoke related!