This place is strange. Granite counters and acid etched toilet seats. I think various folks staying here are living 6 to 8 in a room. They seem to be hosting refugees. They have no breakfast. They have some guests that appear to be running 'businesses' out of their rooms. This hotel is trying clean up but still has their 'breaking bad' clients. The walls are paper thin. My next door neighbor was preparing dinner for her family of 6 on the bathroom sink using the microwave. There's garbage piles, laundry piles, and various construction equipment strewn about the parking lot and walkways. There are stains and obvious maintanence repair needed. Do your self a favor and find another place to stay. read more

This was by no means a "four star hotel", but for what it is it's a great place to stay. The room itself was super clean. Even the remote was a special "clean remote" which I appreciated. Everything worked fine ... AC, coffee maker & fridge. The breakfast isn't great. The waffles were frozen waffles that you toast & then hard boiled eggs. Then they had the usual pastries, fruit and yogurt. Parking is limited so when we came back late one night we had to park across the street. read more

The staff was great, but the room was almost $100 and just one tiny step up from Motel 6. I guess because they have an iron and ironing board and tiny coffee maker. The place seems to be under construction - It has limited and inconvenient parking - The bed is truly el cheapo - The rooms are the definition of a basic motel room - the desk chair is so low it almost puts the table at my neck level. I honestly thought more of Best Western This was a large disappointment. read more

Good place to stay if you just need a basic/safe hotel. The rooms are obviously not lavishly furnished however the bed was good and they also provide the usual assortment of in-room amenities (tv, coffee maker, and health products). The main downside I would say was the walls are relatively thin and people walking by can be heard quite easily read more

Worst hotel I have ever stayed in. We requested a queen sized bed. We were given a double. When I called front desk, they told me it was a queen. We have a queen, and this certainly wasn't. I was told we had a mini fridge in room, since we were here 3 days. No fridge. All 3 nights we had to complain to front desk because of noisy guest partying til 2 and 3 in the morning. They did nothing about it. The person next to us is staying here long term and yelled and screamed all night. So unless you are a pump or drug dealer, don't stay here! read more

When we were trying to register at the front desk, doors were closed around 9 pm. Finally some came out to tell us the have computer problems after 15 minutes waiting and trying to call to the phone number from the hotel. Horrible customer service! The rooms smell horrible and the shower is dirty!!! read more

The room that we stayed in is terrible. First off, the room smelled mildewed and you could see the cigarette residue on the curtains. The walls and floors were dirty. The bathroom shower had hair in it. I'm afraid that if I used a black light on the bed I would see things I can't unsee. Absolutely horrible. I will never stay again and urge others to do the same. read more

The best part is Ac, mini fridge and microwave. The hotel is very outdated, bathrooms are old and not very clean, rooms smell like feet, for the price you would think it would be a little better. read more

This place was just disgusting and just surrounded in a sketchy area !!!!!! I don't know how this place is still running . They expected me to pay for one night when I didn't even last in this dump for 2 hours . Luckily the third party agency refunded me the money . There was a huge cockroach that crawled out of the sink and some bug that looked like a centipede that was stuck in the towel and crawled onto the floor . And you guys still expected me to pay for a night ?!? Just horrible , save your money and go else where . read more

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This is by far the worst Best Western I've ever stayed in. There is a long black hair on the bathtub. The room doesn't smell fresh. To top it off there are a bunch of guys hanging outside of their hotel room They are loud and it's after midnight. I'm supposed to stay another night but I don't think I'll be able to do it. Oh and the parking is horrible. If you get in late you have to park in an overflow lot. I'm miserable!!!! read more

This hotel is ok. It is very outdated to be a best western hotel. The breakfast area is fairly small as well. The room I had smelled like smoke covered with some kind of fragrance, even though it was a non smoking room. They had a lot of men there from a construction company doing work and I felt very uncomfortable about being in a room surrounded by all males and was not accommodated. Positive included being close to the highway. read more

I stayed Friday and Saturday nights (1/27/17-1/29/17). I was chewed up in room 208. The bites were down both arms. Yes.... some type of bugs! BEDBUGS or SCABIES. I asked the front desk for help the next day and they said "unfortunately we are completely sold out." I said ok, can you call the manager and see what we can do? They called the manager and then said I could stay in another room ( thought you were just sold out?). That night I was placed into room 245. I awoke with bites one my neck, my eyelid, and along my hairline above my forehead. When I got home Sunday night I had to rush off to urgent care and am now under an intense antibiotic schedule. I had to throw away items, have other items professionally cleaned, and steam clean my car. I have stayed in many hotels in my life but this has never happened to me anywhere! I hope the hotel takes care of this before it spreads. Overall the rooms looked clean and I was happy... but the bugs killed my weekend. UGH. read more

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Worst hotel ever. I booked this hotel in May for two nights on the weekend of HARD Summer Music Festival in August, but I accidentally booked it for two double beds per room when I meant to book it for two queen beds per room -- I called Hotels.com to see if I can change the bed sizes in the reservation and they managed to book me two other rooms with queen beds in each, and I received email confirmation that those rooms were both GUARANTEED and PAID FOR, so at least that had gone smoothly. I had to reserve different names for each room, but one of my friends had cancelled on plans before hand so I called and told them that a different friend would be checking into the other room since she would be getting there at a different time from me and the woman on the phone said, "Ok. I went ahead and put that into our notes that [friend's name] will be checking in for the other room!" That was all fine. I went in at around 12:30 am Sunday Morning to check in for the rooms with a couple of friends staying the first night, and the man at the front desk said he couldn't find our reservation and asked when I booked it and I told him a few months ago, then I said I can pull up the confirmation from Hotels.com. As I'm doing that, I see in my email THE DAY OF CHECK IN (after not having service all day) that one of my rooms was cancelled for nothing more than "CREDIT CARD DECLINE" which made no sense since my credit card had already been charged 3 times back in May (once for the rooms, two other times to add on the queen beds when I called the first time). I asked the man at the front desk why it was cancelled and he didn't know why, but when he looked up the reservation, he found that one of the rooms was cancelled and sold to someone else that day, and that I only had one room under my friend's name (which they still never changed to my other friend's name). I was infuriated and the man could not get in his head after I told him three times I called a while ago that I asked the name to be changed so my friend could get into the room in case I wasn't there to let her in. I then decided to compromise since only a few people would be staying in the room at a time anyway (after external cancellations, etc., not related to the hotel). I asked if I could just use the one room that we DID have, and if I could just get refunded for the room that they cancelled. The man at the front desk had the audacity to tell me, "Our manager wouldn't like that. She's very big on money and doesn't like giving refunds. You can try talking to Hotels.com." At this point I didn't know what to say, all I ended up saying was, "Ok well we'll take the room, but I don't really want to be paying hundreds of dollars for a room I don't even get to use because you guys cancelled it on me." So we end up using one of the rooms and I thought everything would be fine and that I could just try to deal with the situation at a later time with getting my money back. I walk into the room that we had, and lo and behold there's two DOUBLE beds. So essentially everything went wrong with the reservation and the Best Western Corona did not care. Luckily I was able to talk to Hotels.com and get a refund for the price of the room and the difference from the lack of queen bed upgrade, so thank you to them. Do not bother wasting your money here for a mediocre room and extremely poor and stingy management. It was not worth the price I paid even IF I didn't have to deal with the terrible management. read more

We have been staying here the past few days. When we get here in the evening, Tymahj works with us to get us checked in and he is very personable and helpful. Our checkout in the morning goes smoothly with Christina. I will continue to come back due to the service we are given by these two individuals. It is an older hotel but seems to be well maintained. The breakfast area is under renovation but you still get a grab and go bag in the morning to fill the void. read more

When staying in a motel, I have just a few simple requirements. Clean, Safe, Cheap, Quiet and Everything Works in the room. On the plus side, the room was clean and it looked to be in an ok area from a safety perspective. What didn't make me excited to stay there was the noise from the very close-by highway, and a lot of problems with simple things that should just work in the room. Specifically, the key card reader on the door had a low battery, which required getting a new key programmed almost every time I entered the room. The wall-mounted hairdryer didn't work. The occupancy sensors on the wall light switches would turn off after about 10 minutes, which was a real piss off when you're taking a shower and the lights go out. The wall plugs are so worn out that my phone charger would not stay plugged in any outlet in the room. I made it a point to ask the front-desk person to address each of these issues, and even though I was there several nights, not a lick of work got done. Nope, not staying there again. read more

Often times my boyfriend and I will rent a room in our hometown for a couple days so we can spend time together as it's hard any other way because of my work and school schedule. On my last stay on May 4th and 5th, I stayed at the Best Western Kings Inn in Corona, CA on Pomona Road with my boyfriend. On the morning of May 5th, I woke up in room 143 with 5 bites on my body (2 on my face; left brow bone and left cheek bone, 1 on my upper back behind my right shoulder, and 2 on my upper right arm; which 1 is STILL healing). I reported this to the staff where they moved me to room 135. At the time I had reported the bed bug bites, the Best Western Corona staff was kind enough to switch us to a different room. This is also procedure as I've since learned from talking with Best Western's corporate office. In the new room, as I was sitting on the bed with my belongings a dark insect crawled toward me. I killed it and after looking up BED BUGS, I'm determined that that is what bit me in room 143 and was transferred to room 135. The next day, May 6th, we were due to check-out with a late check-out of 1pm. At 1:36 pm I was called at work on my cell to find that my boyfriend still needed to check-out which he did shortly thereafter. I was charged $15 dollars WITHOUT notification for that hour and was told that (even though we stayed at this location many times and had never had a late check-out) that we could no longer have a late check-out. I did not understand the excessiveness in the decision made, but I assumed that next time we will just make sure to be out on time which from then on would be 12pm. I called corporate within a short period from my stay to report the bed bugs as I felt and feel that a chain as large as such should know what is going on and I was very unhappy with fact that the 2 bites on my face were very prominent and embarrassing. I also discussed the treatment of the staff towards us in handling the whole situation. In my phone conversation with corporate I asked that there be no retaliation as well. Corporate opened a claim for the bed bugs and concerns and the Best Western Kings Inn in Corona, CA closed the claim within a day or two. The staff at the Best Western Kings Inn was supposed to contact me but did not and as I had to contact corporate; there seemed to be no resolution that they could state. Within a day or two of the claim being closed my boyfriend wanted to go back and stay and as I was leery about it, I agreed. When he arrived the manager Jackie W. (who is always very unsocial and awfully rude at times) acted as if she did not recognize my boyfriend who has been there numerous times. She told him that she COULD NOT RENT to him??? I assume I am on that same list now for reporting the Best Western Kings Inn in Corona, CA for BED BUGS! MY CONCERNS: 1. Being bit by bed bugs 2. Charged without notice 3. Banned from the property/renting for reporting the bed bugs I will say this, there was a fine lady named Mindy who was beyond helpful and always friendly and smiling when she'd greet you. Lastly, as a woman who has worked several years in customer service, I am appalled by the young manager Jackie W's demeanor toward me during my stay(s). I found it very unprofessional for someone to hold a managerial position and yet come off very snide. In one comment I received from her she stated "I'm not trying to be rude but..." and for anyone who has a basic concept of English would know that by using the word "but" in the middle of a sentence cancels out the first part of the sentence. ((So yes, Jackie W., you were being rude)) On behalf of my boyfriend and I, we apologize for our late check-out and feel the $15 charge would have been acceptable had there been notification. We do however feel banning us from renting at that location (Best Western King Inn in Corona, CA) is and was a form of RETALIATION and unwarranted. read more

We stood there this weekend for a soccer tournament we checked in and everything seemed ok. We came back to water bugs in the shower and they said they were unable to do anything about it. Another member of our party said that their room had roaches. Do not stay here. read more

We had a horrible experience staying at this location . Very rude and disrespectful front desk staff (Pauline) in particular was making us feel like we are bothering her each and every time we needed to ask a question or request service . Don't waist your money here just pick another place if you want a nice and a professional place to stay at . Very DISAPPOINTING experience. read more

I'm giving this hotel 2 stars from the point of view of someone who stays in hotels every week for work. Bads: Minimal rooms with fridges and microwaves ( this alone cost them the 3rd star this is huge for someone who lives out of a hotel every week) One of my coworkers got bit up by bed bugs in one of the rooms and had to switch (I did not personally see the bugs but I saw the bites if that means anything, my rooms have not have bed bugs) Continental breakfast is weak! Goods: the bed is decent Big rooms Flat screen tvs All in all the hotel is decent but if you're staying a week make sure you're getting a room with at least a fridge read more

A very decent little place if you have to spend the night in Corona. They have a swimming pool if you're in need of that. This place was actually recommended to me by the bartender and a couple of patrons over at "The Lounge" on 6th Street in Corona just across the freeway. Anyways, the room was nice as rooms go. If I ever have to to stay in Corona again, I'd have no problem stopping there again. read more

check in was okay until the room we had air conditioner was making a weird rattle noise. i was then moved 2 rooms down. i took a nap and was relaxing for a few and i then heard someone trying to get in my room. SASHI or whatever her name is had given my room away to other guests. i went down and asked for a manager and was told the manager name was sandy and that she'd be in, in the morning. she gave me attitude the entire time. so after that i tried to get back into my room and the keys didn't work. i took them down and let her know and she "fixed them" and they still didn't work! i then went back and she asks "oh they still don't work?" and called herself fixing it again. once more it did NOT work. i went back down again and she proceeded to stay on the phone and then came over questioning whether i had the right room or not and i told her i was positive. i then told her she needed to fix the keys its 1am, I'm sick and it's cold outside. either she lets me in the room or give me my money back. she said she wasn't gonna give me money back so i told her to let me in the room then. i told her she messed up my keys when she called herself giving my room away and she told me i don't know what I'm talking about. i told her i work front desk and know exactly what I'm talking about and then she decided to let me know that she wasn't scared of me. things got ugly from there and when i turned my back she threw the keys at me . (through the window of course) i told her i am not a damn dog and i wasn't picking them up. my sister then came down and made her give us new keys because obviously the ones she kept giving me back weren't gonna work. i then called priceline inquiring about a refund and they called the hotel. she refused to give them her name and didn't want to talk about what happened. well SASHI I'm doing it for you. i travel a lot and best western has definitely lost my business forever and i will continue to let EVERYONE know not to stay at this establishment . if i could give negative stars that's what I'd do . remember the customer is always right just apologize and shut up! read more

Corona Del Sol - Rude front desk agent - Hotels Near Me - Corona, California

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Just completed a drive that was supposed to be 6 hrs long and turned into 8 hrs due to the horrible traffic trying to get to our hotel. Evening front desk staff was extremely rude and totally unprofessional. The first room they gave us smelled like sewer. The second room was a sauna. We needed more towels cuz we went in the pool and rang the outside bell cuz we were dripping wet. We were ignored... Walked into the office and asked didn't you hear the bell? They said oh we don't use the bell til 11 pm. So why didn't they come to the window to tell us that, instead of ignoring us? Hotels ac needs to be updated, it took all night to cool off that room. Old hotel, small breakfast area, nothing hot for breakfast, but on expedia it says full breakfast included...? Morning clerk was very professional and attentive. Would not recommend this hotel. read more

We stated here for two nights as we came into town for the boots in the park festival and felt this was close enough to take a Lyft or Uber. Our first night we heard the people upstairs having sex and woke us from a dead sleep at 4am. That next afternoon we were getting ready for our festival and got a call from the manager @ the front desk to say we needed to leave our room as Plummer's needed to come in and snake the drains we were in the middle of getting ready and they couldn't wait. The worst part of the stay was NO hot water. We use best western a lot and this was the worst location. read more

This hotel scammed my elderly parents by charging them $150 for a damaged door that they claimed my parents kicked in. My Dad is a Shriner and my Mom is disabled, 70 years old. This is so unbelievable! Do not give this hotel your business! This operator is running a scam and my parents are VICTIMS. Shame on you. read more

The staff were very nice and friendly, the buffet style breakfast was very homey and nice. The pool was just right as was the hot tub. There was an ant problem though, which is why I only gave 3 stars. Everywhere we sat a drink down there would start a line up of ants, by the bed, by the sink, everywhere. read more

Clean rooms, Free Breakfast, Great Value

The bed's are super uncomfortable, found roaches in the shower, and are able to hear everyone around you. The people next to us had no respect for others sleeping. Didn't not sleep at all. And why is check out is at 12 and free breakfast ends at 9. Why?? read more

Wow, these rooms are the most spacious I've stayed in, not just for a Best Western but for one of those fancy Vegas hotels too! Well, blame it on the fact that we're in the IE, so that helps. All for just 60 bucks, on a Saturday night! The bed is super comfy and plush, I felt like I was on a cloud. Only prob was we had to park outside of the gate since we arrived at night and the place was full, but that wasn't so big of a deal read more

They are kind, courteous, and extremely helpful. There was a bulb that went out in my room, and they quickly replaced it. Everyone from the maintenance fella to the office staff are great!!! I will be back again!! read more

Worst customer service ever. No notification that there was heavy construction going on ALL NIGHT directly across the street. The building was literally shaking and the sound of trucks coming and going was unbelievable. Did not sleep at all - writing this review at 1:30 AM as I sit wide awake. Wish I could rate negative stars. read more

My Mom & I stayed here 3 nights. Good for a motel.the Handicapped room needs a fold down seat in shower. Very hot time of year & we didn't want to run our noisy air conditioner while trying to sleep but they had no window safety bars & I asked the office & they had 0. - always good to allow guests option to open windows at a safe amount. There was trash around the motel I ended picking up a day in as the staff didn't!?! People need to have pride in their workplace & homes more nowadays. read more

First time staying here and thought the outside looked great. Got into our room and was a little disappointed. The AC barely worked. I have been in the room for 2 hours and it barely even cooled down. Got a non smoking room, but the room smelled funky. Like someone smoked in it and they sprayed something to try and get rid of the smell. There is a stain on the ceiling under the smoke detector and there are stains on the sheets and on a towel. They do not have fridges in the room. Would have been a two star. However, they were nice enough to put something in their fridge for me. Customer service was good and front desk was nice. read more

I was really reluctant when our friend chose this hotel after seeing the reviews. I even brought a bed bug trap thinking if I see anything I would raise hell...NO NEED - it was clean, quiet and served a lovely breakfast. The price was right and check all the boxes for our needs. So glad we stayed here. read more

Very pleased with this hotel, stayed tonights with the family bed was comfy, room was clean, very pleased with the breakfast they serve. I defiantly will stay here again when in town read more

We stayed here for the weekend for our daughters AYSO soccer tournament based on one of the Team Mom's. This rating is on behalf of our entire team: We loved it! Great customer service with Pollina & Lauren at front desk & Gina at breakfast. The pool & jacuzzi were awesome & very convenient location across from AM/PM Market in case you need any refreshments to put into you refrigerator in the room. read more

Clean room, and quite pleasant for such a bargain deal. The parking is a tad limited but we found parking. My issue came with housekeeping coming in despite the do not disturb being on the door. Would have given 4 stars but standing their in my unmentionables and the housekeeper coming in was not the party I signed up for lol. read more

Good location and really nice and helpful employees... room was clean and the heated pool and hot tub was really nice to relax in....

Meets my bare minimum standards of cleanliness, amenities and maintenence of such. My room here wasn't perfect but I wouldn't be apposed to returning again. Pros: Decently clean. Fridge/micro included. Flat screen TV w digital channels (2 HBO). Friendly, helpful and accommodating desk clerk. All lights and furnishings are fuctional. Cons: Rooms are not as clean as I prefer (noticeable grunge in the tub, stains on carpet). A/C unit barely cools down room despite relatively temperate weather. Neighborhood is questionable with frequent police appearances and sirens. I most certainly would not want to live here. read more

I check in this hotel at 4:00 P.M. The front desk girl gave me a handicap room. I did not like the room, because it has no blow dryer and the shower is very tiny. Plus, I am not handicap, I don't need to be in that room. I went back to the front office and asked her if she could put me into another room. She asked me to wait for an hour. I told her, then I am willing to wait. Meanwhile I can go shopping and come back in an hour. Then She told me that there were no more queen size bedroom available. That was the only one left. I knew she was lying to me, because I check in at 4PM not after mid night. She told me that she could put me into King size bed, but I have to pay extra money or else take that handicap room. I hate to argue, so I end up taken that room. The shower water ran very slow and either hot or cold water. I tried to turn it at the warm level, it did not work. My room is close to the storage room, I could hear the house keepers were talking in spanish so loud early in the morning. I could not even sleep well. I will never come back again in the future. read more

Not a good experience, room was great when arrived, after leaving the next morning upon return there was standing water in bathtub, no soap was left to wash or shower, no washcloths. The place wasn't even that crowded and they still couldn't get it right. Reported to staff at check out and didn't seem that important to them. Time to find another place to stay! read more