My husband was in this hospital for less than 30 hours before they found him unresponsive. They…read morecall me at 7:30 to ask permission to do CPR , yet the death certificate says he died at 6:30 am . what the hell they said they did CPR for 45 minutes. there are so many unanswered questions. His personal C-Pap And BI-Pap equipment came up missing the Quality Control Director told me that her Respiratory tried to use on my husband but my husband would not allow them to place it on him. This equipment was there , so now its missing. This place is very shady , the CEO Evalee Fajardo, wrote me a nasty letter stating that their Respiratory Manager said that my husbands equipment was never used because they have they have their own , perfect so where is my husbands equipment , who is telling the truth. What time did my husband die, what time did his pacemaker stop , what time did they start CPR. So many questions. LaVern

I rarely leave reviews, but families deserve to know what our experience was like at Kindred…read moreHospital Ontario. I am only giving 1 star because my mom said some of the nurses were kind to her. Beyond that, our experience was heartbreaking. My mom was fighting cancer and receiving chemotherapy every 3 weeks. Her cancer was stable -- it was not growing, even if it was not shrinking. Then she started repeatedly developing pneumonia and was transferred to Kindred in mid-April for long-term care. From the moment she arrived, it felt like basic patient care moved painfully slow. She was told she could not even use a bedside toilet until she had a physical therapy evaluation. Because she arrived on a Friday evening, we were told PT was only available Monday through Friday, so she had to wait the entire weekend for something so basic. By Monday she was finally approved. But her condition rapidly declined while there. Within about a week, she developed congestive heart failure, then renal failure. Her urine became completely bloody, yet dialysis kept being delayed and pushed back. Then she developed blood clots in her leg and had to be transferred back to the hospital, Monday evening, May 27th. At the hospital, we were told she needed surgery, but by then her condition was so severe she could not even be safely intubated for the procedure. She was in unbearable pain and eventually chose hospice care instead. I signed the hospice papers on Wednesday April 29th and she passed away on Friday, May 1st. Watching someone you love decline this quickly is devastating. I understand my mother was already very sick, but our family left Kindred feeling like delays, lack of urgency, and poor coordination of care made an already terrible situation even worse. No family should walk away feeling this helpless.

Our main church for like a decade and is extremely focused on the youth. My son is in their KSM…read more(Kindred Student Ministries) and he wants to go every single summer. The church often does sermons on many common problems. I would give it 10 stars if I could. :D

Great Community Church…read more We are members of the church yet. But seriously looking into that. Process is actually really simple from what leaders have told us. The pictures I took are from the church, but more specifically, the church had a Biblical Counseling Conference, which is why the inside of the church is set up differently. We have only been there for about two months. We really enjoy the services, all Bible-Based with a focus on Biblical Counseling. Which is one of the reasons we moved churches. People have been friendly since our first day. Parking can be a bit confusing, but just make sure you stop at the greeter by the Church entrance, he will guide you to a guess parking. It took me a few tries to figure out the church area and parking lot laid out.

I had applied for a job there as a c n a Tiana was very professional approachable and easy to with…read more And i was unable to speak with her initially and she made arrangements to speak with me a few days later saying that because others u would have to call like numerous time but no she called exactly the day and time.. Thank u...

Awful. I was better off once I left. One of the nurses threatened not to care for me because I…read moreneeded too much attention. They were asked to leave that day. But that is the type of service you get.

I recently had a family member admitted here and I found the facility to be well maintained and…read moreclean. The nursing staff and doctors were kind, attentive, and professional. I appreciated that they took time to explained procedures and made sure we were informed every step of the way. Their compassion made a difficult time a little easier.

If I could give this place zero stars, I truly would. My heart is breaking for my nephew. He's only…read more27 years old and has severe cerebral palsy, and instead of being cared for, he was transferred to what feels like a nightmare. When my sister-in-law went to visit him, she found him lying in a wet bed -- his clothes soaked, the sheets soaked, and his catheter had come out. And the worst part? The staff just left him like that. No urgency. No compassion. It took them almost 30 minutes to finally come in and help him. I can't even bring myself to imagine what happens to him at night when no family is there to witness it. Any time he moves or even makes a facial expression, the nurses try to sedate him. The thought of him being drugged simply for reacting or expressing discomfort makes me sick to my stomach. This isn't healthcare -- it feels like neglect, plain and simple. When my sister-in-law tried to speak up and tell the hospital's social worker that she feared for her son's safety, she was met with rudeness, interruptions, and complete denial of what was happening. How can someone with that attitude work in a place where vulnerable people are supposed to be cared for? It is so discouraging and infuriating. All we want is for my nephew to be safe, respected, and treated like a human being. Instead, we're praying every day that my sister-in-law and brother can get him out of there as soon as possible. It genuinely feels like he's not being helped at all -- just kept there for the insurance money. Seeing that this place has a 2.5-star rating doesn't surprise me anymore. If you or your loved one are ever referred here, please do everything you can to find another facility. No family should ever have to go through this. California healthcare has changed so much since COVID, and sadly, this place is a painful reminder of how far it has fallen.

Before choosing Kindred Santa Ana, I toured all three Kindred facilities in Orange County because I…read morewanted to make the best possible decision for my husband. From the moment we met Carlo during our tour, I felt welcomed. The staff was friendly, compassionate, and genuinely invested in their patients, and the positive environment made our decision much easier. Once my husband was admitted, that first impression was confirmed every single day. The nurses, respiratory therapists, and every member of the staff treated him--and our family--with kindness, competence, and respect. Their jobs are incredibly difficult, yet they show up every day with compassion in their hearts and a true commitment to the people they care for. More than anything, I wanted my husband to become one of the success stories displayed on their wall. Sadly, his pulmonary fibrosis progressed to the point where there was nothing more that could be done to save him. Even so, the care he received in his final days was extraordinary. The staff created a private, peaceful space so our large family could gather around him, and they made sure he was comfortable and treated with dignity as he passed. Those acts of kindness are something I will never forget. I especially want to thank Gemma and her entire team. I cannot adequately express my gratitude for the love, compassion, and professionalism they showed during the hardest time of our lives. My only criticism is that the patient call system is outdated and makes communication between patients and the nurses' station much less efficient than it should be. I sincerely hope the facility receives the funding to modernize it because the people who work there deserve equipment that matches the exceptional level of care they provide. Despite that one issue, I give Kindred Santa Ana five stars without hesitation. Thank you to everyone who cared for my husband with such skill, dignity, and love. Our family will always be grateful.

I had a positive experience overall with this place.The building itself is older, and the inside…read morecould definitely use some updates and renovations. However, what truly makes this place stand out is the staff. Many staff Patricia,Darnell CNAs, and Isias and Michael were always amazing,they are compassionate, attentive, and genuinely go above and beyond to care for their patients. Their kindness, patience, and dedication make a huge difference and deserve to be recognized. Also the housekeeper Carmen was truly amazing. While the facility could benefit from improvements to the environment, the quality of care provided by the staff is what left the biggest impression.

Our family cannot thank the staff at Westminster Kindred Care enough for the exceptional care they…read moreprovided to our family member, Trish. From the very beginning until the end, everyone was compassionate, professional, and incredibly accommodating. The doctors, nurses, and staff kept us informed every step of the way, making sure we always knew what was happening and what to expect. During Trish's final days, they went above and beyond to honor her wishes and ensure she was comfortable and treated with dignity. They were also so understanding and supportive of our family, allowing us to be by her side every minute until her last breath. That kindness and compassion meant more to us than words can express. I truly could not have asked for better care for Trish. If you have a loved one who needs skilled nursing or end-of-life care, I would recommend Westminster Kindred Care without hesitation to my friends and family. To the director, the doctors, nurses, and every staff member who cared for Trish--thank you from the bottom of our hearts. We will always be grateful for the love, respect, and outstanding care you gave her.

I've waited a while to write this review to make sure my head is clearer for an accurate review -…read moreMy family relied heavily on true reviews of the Kindreds when transferring my father to one, so I'd like to provide information to other families who may benefit.  TL;DR: Kindred is bad, outdated, doesn't share information, has no online portal or easy way to get medical information, hard, if not impossible, to talk to doctors, and is the only option for LTACHs in OC. Of the Kindreds in OC, this one is still the "best." There are a few decent people (palliative care team, patient advocate, and the ICU), but they're limited by the system and other issues, and you still have to be present almost at all hours to make sure your loved one is taken care of. An LTACH is a step down from the hospital in terms of care, so you need to step-up to be an advocate.  Long: The building and systems are old. You can't get medical records/test results/doctor notes/chart updates unless you go to the medical records office, fill out a form, and go in and ask for paper copies daily (which we did). The doctors are not available, the nurses don't share anything ("the doctor will tell you that"), and admin can only do so much. Maybe you'll have a case worker that actually does something or talks to you, but the patient advocate was helpful at least and always made time. As far as care goes - the ICU area had better nurse to patient ratios and was really quite good. Outside of the ICU, it was more dismal. The nurses don't really care - most are just doing the bare minimum. There are a few good ones in there - you can request them if you want (do that). It takes ages to get a response after hitting the call button. My dad wasn't repositioned often unless he needed new dressings or linens. PT/OT only worked with him when we were there, otherwise they'd claim he was asleep or not receptive to working. Speech therapy came some but it wasn't until one fantastic lady came and really helped clear out my dad's mouth. You need to be there all the time to hold them accountable and make sure things are done. You can get extended hours approved too, which is worthwhile. Kindred works their employees hard, but the staff still need to understand that their patients are in critical condition, in long-term care, need compassion and good care, and are needing to recover.  The doctors are all listed on the patient whiteboards, but they're never there during visiting hours (it sure felt like this was done on purpose to avoid interaction with family members. We asked many, many times to talk to doctors. If you are the squeaky wheel, though, you may get lucky - pester and then pester more. That's the only way we were able to talk to doctors. Though some of their bedside manners could be better. Make sure to ask who the doctors/nurses/therapists are when they come in as they don't often do introductions. The palliative care team was really quite good - respectful, listened, and compassionate. They really helped us understand what was going on and helped us get the information we wanted and needed. When we were there, Kindred had just started a new hospice contract with Compassionate Health Hospice. It was horrible. They messed up everything they could from showing up 90min after their set time to messing up the medication order. And not even apologizing or being respectful.

Kindred Hospital, San Gabriel Valley has been very good to me. I've been here since 11 March and I…read morecannot complain about anything. All I can say is the staff are super kind and attentive. The food is tasty. The doctors know what they're doing and the management, especially Edgar case manager have been very helpful.

My brother is out of ICU now. Kindred West Covina is a great Hospital we are so happy with the care…read morethat they give to my Brother Kevin. Thank you to ICU Nurse Silvia & Nurse Jenna you are both so wonderful and caring to my brother. Nurse Angeli was so nice to call with follow up-dates on Kevin now that he is out of ICU. We dont worry about Kevin. We know he is safe. Thank you to Doctor See, Doctor D. & to Dr. Khedia for taking great care of Kevin & watching out for his well-being. Everyone at Kindred West Covina is wonderful.

First off, I don't believe in reviewing medical facilities for the very obvious reasons of we don't…read morealways like the answers we get and we can't base our rating on that. I fully trust in the professionals. However, we recently transferred our father to this facility due to the situation and facility he was in prior to entering Kindred. From the moment we walked in the door, we were greeted with professionalism. The nurses and doctors on staff were always attentive to his needs and did an amazing job at communicating with us. Not too shortly after, his health took a turn for the worse so he was transferred to the ICU unit. There, he received top notch care. The nursing staff was more than accommodating, attentive, communicative and professional. Most of all, calm and empathetic to the situation. He didn't end up making it out but I will say that the treatment and care that my father received was something I've never seen before. The doctor made sure to call me everyday to talk about treatment plans, status, etc. The nurses never hesitated to answer questions and give us updates. The facility itself is well run and clean. I honestly felt an open door policy with the admin staff as well. I would recommend this place in a heart beat. I couldn't have asked for anything better for my dad throughout the last few weeks of his life.

After spending almost three weeks in the Acute Section of Kindred Brea, on October 2, 2024, it was…read moredetermined by my doctor that I could be safely moved to the Sub-Acute Section. The care that I received there was totally different than the care I received in the Acute Section. I feel that CNA Brenda helped me more than I can even put into words. She was A+ excellent! There were less patients in this Section compared to the Acute Section. In addition, those of us there no longer needed the intense medical interventions that we previously needed. For me, that meant that I was no longer on a drip IV antibiotic, but rather on just swallowing one antibiotic capsule daily. This represented a move in the right direction or to say it better, one last step before being given the go-ahead to go home! Once again Victoria, the Patient Advocate was by my side in every manner. When I had a complaint, she listened. When I had something good to say, she listened. She was fabulous!! While this section had a smaller gym than the Acute Section, I feel as though more positive goals and accomplishments for me were met in this gym. I was introduced to Amir and two of his assistants, Daniela and Genevieve, in this gym. If there can be a grade over and above A+, that's what I give to Amir. He didn't care if I said I was in too much pain to do anything. He made me do the therapy anyway, which in the end, made me feel so much better. He took me from a five to at least an eight in approximately a week and a half. Amir, you are the best!!! However, as nice as this all sounded, one thing remained the same. The food service was almost never correct. I continued to receive items I didn't order. The last few days I was there, the Food Service Manager personally delivered to me my meals, making sure I was getting what I would eat. There was no variety. For the most part, I was given either a cheese quesadilla or a little cheese pizza, along with two cups of watermelon. While I liked that, it did get a little boring having the same thing day in and day out. Aside from the food service, everything and everyone in this Section helped me to recover to the point that, on October 12th, I was given the green light to go home. I'm giving this Section 5 stars!

The doctors and nurses handling our situation have been really caring and knowledgeable. They…read moreexplain things to us thoroughly and we enjoy our talks. Our father has been doing well here and in high spirits.

If I can give 0 stars I would. Do not allow your loved nes to be brought here. They are careless…read more Everyone. From the nurses to doctors, to therapists, to the CEO Lorraine. This place is horrible and I hope they are shut down

My aunt was admitted here from her other nursing home, since her health declined, and she needed…read morean acute hospital that has the proper equipment to keep her comfortable. I am happy to see the cleanliness of this place. While walking in the lobby, you'll encounter a front desk reception area where you sign in. The receptionist and the security in the evening were both very nice when greeting you. You'll sign in their log in clip board, and then you'll get a visitor's stickers before going inside. The hallways are bright and we'll lit. Lots of nursing staff members working. And everything seems orderly. I'm not sure about the doctors working, I didn't see any around, nor did I had a chance to meet any docs, but I assume they come around during the day. Regardless of the lower ratings here, I'm not sure why, but everyone seemed professional and we're doing what they needed to do... cater to the patients. Unfortunately, my experience here was short lived as a visitor. My aunt passed away a couple of weeks after getting admitted here. I honestly hope it's not true from the other people's reviews here, about their loved ones leaving this world after getting admitted to this facility. Is the cleanliness and the nice staff members at the facility a big facade? I hope not. But a nurse did mention to me about my aunt being in that condition and is suffering... blah blah... that she's better leaving the world so she won't be suffering anymore. I partly agree, but it's all about God's timing. She shouldn't be saying that in the first place to anybody, especially family. It's too uncomfortable for some people to hear even though the facts are there. Anyhow, back to the facility. The parking situation is horrible. You will have to park all the way in the back parking lot. The parking spots right behind the building is for the handicap, and part of that lot is also used for storing old beds. On the other hand, the front parking lot at the entrance is for doctors only and the handicap. They should just use the rear of the building as their main entrance instead of making visitors walk all the way to the front. I'm not sure I know how to rate this place. Cleanliness is four stars, staff is four stars, but the comments made by a nurse is unacceptable, so three stars, and the parking situation is a definite one star. So overall experience and still being nice, I'll give them a weak 3.1 stars. Imo, please do your research for any of these nursing hospitals before admitting a loved one.

Absolute trash , doctors don't listen . Nurses don't listen , what type of doctor forgets blood…read morework . Could tell the staff do not communicate with one another