Richard "Bigfoot" was very nice and helpful in the purchase of our vehicle and he got us the value we needed for our trade in.

This dealership is shady. Buyer beware and use discretion. I tried buying a vehicle with discounts and basically was going to be screwed on my trade in because of the discounts. read more

It's doesn't matter how they put it. $620.00 in dealership fees when you're already spending thousands is highly unethical.

Brody Eason was amazing to work with! He was extremely personable and helpful throughout the whole process. We came in on a busy Saturday afternoon, and the whole process was seamless. If you're looking for a smooth car buying process, Brody is your guy and Corwin is your dealership! read more

This is the second vehicle we purchased from Corwin Ford of Springfield. Both were one ton trucks. The salesman for the second truck was Richard "Bigfoot" Cornford. I found him to be be extremely helpful. I do not expect a car salesperson to be completely knowledgable about all items on a modern vehicle. Bigfoot was honest about what he knew, and went and found answers to questions I had that he was unsure of. I find that exceptional rather than trying to BS me. I would definitely purchase from Bigfoot again. read more

horrible place, the guy that was working with me while my truck was in their shop didn't give me updates I tried calling and texting multiple times i hardly got responses. and to top it off it's the most greedy dealership I've ever been too They tried to charge me like 550 bucks for 8 spark plugs in my f150 read more

Zero Stars if I could...what SHISTERS!!! Bought a 2022 Chevy Silverado Truck, took it to get detailed after buying (the interior hadn't been cleaned) and found out the whole right side and front left panel of the outside had been repainted in a FORD color. It will cost us north of $6K to fix. Carfax showed nothing about damage, etc., this was a clear case of FRAUD!!! After getting caught they offered to buy the car back and sell us another so we wouldn't have a case to sue them. Lesson learned: never buy a used car until checking their YELP reviews!!!! read more

Corwin Ford of Springfield - Corwin Springfield Ford Dealership misrepresented the car in the ad and description. - Car Dealers Near Me - Springfield, Missouri

Bought a truck over the phone with Parker. They delivered it and it was exactly as expected. Great service!

I had a check from the bank and they wouldn't bargain. My daughter needed the car and it was in my price range but I found out later I could have gotten a lower price. The dealership is run by greedy boys in their early twenties. DO NOT buy a car from here read more

Beware and go elsewhere for buying a vehicle. The salesman indicated a price for my vehicle and we discussed the difference for a new vehicle, which he said his manager approved of. When I came back the following day to finalize, the manager started cutting my vehicle down and showed me the Kelley blue book equipment rating as "poor", when in fact it had every add on you could get on a vehicle, including self parallel parking. His price for the trade was 10,000.00 higher than what the salesman promised. During the process of dealing with the manager, or sales closer I should say, I noticed the salesman disappeared and was hanging out in the parking lot. Their bait and switch game didn't work with me. I purchased a vehicle from another ford dealer and saved several thousand dollars. If you do your homework, you will get a much better deal than Corwin Ford of Springfield. read more

I just purchased a used Ford F-150 Lariat for my business and couldn't be happier. The sales rep Roger made my buying experience simple and without pressure. Roger was a delight to work with and had very good communication throughout the process. The sales process was extremely smooth and they were able to add tint to my windows the same day. The general manager Adam made sure my experience was exceptional and addressed all my needs. I will be doing business with Corwin Ford in the future and recommending them to all my friends & family. Thanks Roger & Adam for making this a great experience. read more

Corwin Ford of Springfield - 2014 Ford F-150 Lariat, 3.5L V6, eco boost - Car Dealers Near Me - Springfield, Missouri

Darin Parsons was very friendly and knowledgeable. Got us through the process very fast.

Just had the best experience at Corwin Ford. Had inquired about potentially getting into a different vehicle and was communicating with David Sullins via email and text. Happened to be in the area the following day and stopped by to look at their inventory (Friday, 02-24-23). David happened to be free and didn't hesitate to work with me on what I was looking for. We quickly narrowed it down to two vehicles I liked. Eventually, got me sold on and into a new 2023 F-150 same visit. Usually I hate the car buying experience, but David was no pressure and no stress the entire time; let me determine what I wanted to search and purchase and not what he wanted to sell for the sake of making a sale. Was treated with tons of respect and not as a credit score. Corwin and David really took care of me and earned my future business. Thank you. read more

Corwin Ford of Springfield - Car Dealers Near Me - Springfield, Missouri

Made an appointment to get my headlights aligned. Brought my vehicle in, on time and was told it would be up to 90 minutes before my car even gets in the shop. So appointment was pointless. After over an hour of waiting they finally tell me that the technician specialist is on his day off. They then told me that they don't actually have the equipment to align headlights, they only eye ball it and they were going to charge me $90 for eye balling it. Save your money and go elsewhere. And to top it off, since my headlights weren't bought from Ford, they wouldn't even touch them. Didn't find that out until I was walking out the door and another customer told me he was there for the exact same thing and they were going to charge him $59 just to install his 1 headlight. read more

Took my truck in to get a usb port fixed. Told them exactly what happened and left my truck there. 3 days later they said it's ready for pick up so I go get it. The problem was not fixed so I went back in there and was told by a service advisor "oh yeah I had a feeling that wasn't going to work but I kept your ticket open".... Not too sure why you would tell someone it is ready when you had a feeling it wouldn't work. ~$700 was paid already since they said it worked. Had to take it back again and get a service manager involved because it was not getting fixed. Now finally 25 days later my truck is finally back to normal. I was also charged $60 for a "miscellaneous fee" that I couldn't get an explanation for. I didn't know until after but my brother had also had a terrible experience here so definitely find any other place or even use YouTube and do it yourself before you even think about coming here. If it wasn't for Tony I think I would be $700 in the hole with my truck not fixed. read more

This is an update on my original review I left of google. Corwin Ford of Springfield are the biggest con artists in town. I took my car in to get a new key phob (which they charged me $400 for) when they told me I had a few open recalls on my car. They said they'd take care of it for no charge, but they didn't tell me they would cause $800 of damage. As soon as I drove it out of the lot I knew something wasn't right. I had 6 new codes on my engine light, and when I brought it back in, they basically told me to F off and it would be $200 just to look at it. I took it to Clover Leaf Auto down the road, and they told me I had a catastrophic oil leak from my oil filter housing unit. Corwin said NOTHING about an oil leak (because they caused it). Will NEVER spend another dime at Corwin, and if you're reading this I recommend you do the same. You've been warned. read more

1. If I could give zero stars, I would. 2. Put a hold on my credit Card...and was told the car would be delivered to my house. 3. CAR WAS NEVER delivered because they sold it right after our card for deposit was given and "forgot" to notify us. I take off work to be home waiting on a car that was never delivered. This dealership is dishonest and will say anything to get a sale. Don't trust them. They then try offering us other insufficient vehicles that they have on their lots. Do yourself a favor, go to a different dealership....they didn't care that someone took time off work and waited all morning for a car to be delivered that they knew wasn't getting delivered, we had to call them to find out. read more

I should have read the reviews first. My wife and I have bought and sold numerous cars over the years in multiple states on both coasts. Corwin is far and away the worst dealer we've ever purchased a car from - including the dodgy used dealer in New Jersey we bought our last car from in the middle of the pandemic. We traded in our 2016 Chyrsler Town & Country and our low-mileage 2011 Toyota Rav4. We had around $8,500 in equity between the two vehicles, based on the median CarFax numbers. Unfortunately, we committed a strategic error - we stopped by the dealership when we were tired. After some slight-of-hand number shuffling that resembled nothing more than a carnival shell game, our kindly salesman Roger Branham, and his manager whose name we never learned, somehow walked us out the door with a 2019 Subaru Forester, giving us under $4k in trade for our two vehicles. Sure, car deals are tricky. We should have been on our toes. Really, we should have walked. But to be had for over $4k is just unconscionable. I'm not sure how these folks justify that kind of brazen taking advantage of customers, but then, I'm not in the used-car business. Sadly, our experience confirmed the old cliches about used-car salesmen. Our further experiences getting the paperwork resolved were equally frustrating and sketchy but I'll not go on. Key takeaways: Don't try to buy a car while tired, and expect these guys to try to take you for everything they can, despite their "friendly hometown" demenor. If you must deal with Corwin, be very, very cautious. One star for the sales experience. Two for Steve Snodgrass in finance, and the friendly gentleman Andrew who helped me get my second key fob made. read more

The Mustang we bought from Corwin still has many of the issues it had when we bought it. Many of the things were supposed to be fixed before we picked it up but were not! Although we've had it in the shop several times, the window still whistles at highway speeds and doesn't fit correctly. It is very, very annoying. We understood when we bought the car that it would be fixed and we would be taken care of. That really wasn't the case at all. Each time our local Ford dealer reached out to Corwin they didn't have much luck with a return call of any kind or even an email let alone $ to back up the repairs. Even though this car was supposed to be "Gold Certified" there were so many things wrong with it that I have no idea how it passed the "rigorous 172-point inspection". The driver side window went up and down for no reason. (we tried to have this fixed several times) The movement is gone but the fit is terrible and the wind whistle is terrible at highway speeds. I also paid out of pocket to try to get this fixed even though Corwin promised it would be fixed at no charge. We were even encouraged to stay in Jefferson City without coming to Springfield for the repairs. I know now why this happened. It happened because Corwin didn't want to deal with the problems.... The side mirror doesn't adjust and is very loose. The latch to move the seat forward doesn't work half the time, there is a huge crack in the trunk lid cover.... etc., etc., etc. Our salesman and the finance guy were good but the rest of the staff seemed a little too slick, sneaky and unfriendly. The place seemed unorganized and unprofessional. We would not buy another car from Corwin and we've told everyone in the Springfield area to steer clear as well. I've had many cars. This is our 3rd Mustang Convertible and by far it has been the worst buying process and customer service I've ever experienced. I've heard that things have changed and that there is new leadership. I hope this is the case because I'm not sure how they would stay in business otherwise. If you want to keep customers and get positive reviews you might want to take better care of everyone that walks through the door in the future. My family and I won't be back.... and neither will any of our friends if I can help it. read more

I'd give this one star if it wasn't for the used car director (Brian Koumiss) and the parts department manager (Bruce Shephard) for being very patient, helpful, kind, and straightforward. We were literally stranded on the side of the road in need of a truck. We were traveling from MI to OK. We called Corwin Ford to get into a truck. We got stuck with the MOST INCOMPETENT sales rep (Jeffery Jones) we've ever encountered. He could not give a straight answer to save his life and lied several times to us about very simple things. We left this experience extremely frustrated and upset. Buying a truck when you're literally stranded with over $150k of equipment on the side of the road is stressful enough. To have a sales rep that's an absolute idiot doesn't help at all. If you go to Corwin, avoid Jeffery. read more

I am pretty disgusted with Corwin, my mom was in a wreck and needed a car. I found a 2016 ford escape at Corwin I'm an hour away got approved the salesaman was super pushy had us come out last December n the rain stayed late and assured me the paint peeling was only on the hood. Corwin knew they screwed up and over charged us for a car with paint issues all over the car. they got me i came at night in the rain and trusted my salesman. Avoid at all cost i would love a call with the gm and will submit a bbb claim as well. read more

service from an incredible service team at Corwin Ford! Sam, Jane and the ENTIRE Corwin Service team are professional, kind, fast and efficient. They go above and beyond to serve with a smile, and their expertise is evident in every action. As a customer, I felt like a valued guest, and my car a top priority at every turn in a very stressful, complicated engine replacement. I purchased my 2017 Ford Edge in September 2020 with 24K miles on it from a rival Ford dealership in the Ozarks. And in July 2021, on a roadtrip to Gulf Shores from Springfield, the check engine light came on. It drove back fine, but we were encouraged by a O'Reilly Auto Parts store to get it checked out when we returned home. My mechanic checked the engine light, and it was determined there was a TSB (known issue) related to the long engine block. He sent me to Corwin, where a service tech confirmed the next day that I, indeed, was going to have to replace my engine. The part was set to arrive in 3 weeks, and the repair itself took 3-5 business days. I was out of a car for a month, and Corwin had no loaners to offer. It was a lot of bad news. But Sam, a service advisor, and Jane, a scheduler over the loaner car program, did not stop working and advocating for me to get my car repair quickly and me back in a vehicle. 5 days later, Jane calls and says that there's a loaner car for me -- with 1,400 miles, or weeks for me to be able to drive it. This car was reserved for me specifically because she knew I needed a car for my job (I drive a lot of in-town miles), and she held onto the keys for me to pick it up the next day. Then Sam calls and tells me my car is ready -- a full MONTH before I anticipated. Absolute bananas. Somehow, Sam and Corwin were able to secure my long engine block parts, difficult to do in a pandemic, and get the repair done lightning fast. Sam drove the car to my door because my foot is broken, and my car was even washed when it was delivered to me. And because of Ford's Powertrain warranty, the entire repair was FREE. Thousands of dollars and weeks of time saved for me and my family, all because of Sam and Jane and the entire five-star team at Corwin Ford. I didn't buy my last Ford from Corwin, but my next Ford will be. I'm a Corwin customer for life. read more

Corwin Ford of Springfield - My 2017 Ford Edge, repaired in record time by Corwin Ford - Car Dealers Near Me - Springfield, Missouri

See all

I don't even know where to start. Our Experience leaving the day of our purchase was exceptional. We were in and out fast, didn't have to go back and forth in finance, and knowing that process all too well by only owning 12 different cars in the past 10 years. We really know how stressful that situation can be. I WILL NEVER PURCHASE ANOTHER VEHICLE FROM CORWIN AGAIN IN MY LIFE. After pulling out, we noticed the gas tank was under a quarter of a tank. ( not a huge deal, just unusual in my past experiences). The first week of having my car we noticed a winding sound, low on power steering fluid, we filled the fluid and called our salesman to inform him. We brought it in the next day to be looked at. They weren't comfortable working on it so they sent it to subaru. Which I was extremely happy that they were honest with us and sending it elsewhere. Between Corwin and Subaru, I haven't had my car in almost 2 weeks. The part that is needed to be replaced is on national backorder. Which I get with everything going on in our economy. What I don't get, is that customer service is non-existent with Corwin- Ford. The ONLY communication I received was through what I'm assuming is the Service manager Andrew. He went above and beyond for us trying to keep in contact. I was told on a Saturday that there were no loaner cars available for us, that all of the main people were out until Monday and I would receive a phone call then with an update of what they could do for us. I waited until 11am Tuesday, no call whatsoever from my Salesman. I text him only to receive a message stating that " I was forgotten about, and he was sorry. He would drive 30 miles in to figure something out for me on his day off". I replied with how disappointed I was with the service and Corwin. All to be left on read and only contacted again by Andrew. Finally it's Wednesday at 3pm and my husband is on his way to get a loaner vehicle. read more

I purchased a truck from them. Within 2 weeks the truck left my husband stranded on a weekend in another state. We purchased the extended warranty. I had to leave my truck to be repaired and get my husband a rental car to get him home. Then I had to rent a car a week later to go pick my truck up. I asked for a little help from them to cover the rental car expense being the repair wasn't covered by the extended warranty because it was a bulletin from GM. The number 4 fuel injector went out in our truck, their mechanics should have caught this issue before selling me this truck and they didn't. It's Christmas time and this extra expense really put us out. They told me it wasn't their issue and they wouldn't help me out. Their customer service is horrible. I should have known better than to buy a vehicle from them because when we bought the vehicle their trade haggling process was horrible. We were not treated good from the beginning. I would not send my worst enemy to purchase a vehicle here. I will never go back and I suggest you don't buy from here either. I have purchased from other dealerships in the area that really care about their customer and will go above and beyond to help you out, even if they don't have to because it isn't their problem. The right thing for them to do would have been to help me out with some of this expense instead of dismissing me. What is $150 to them when they lost a customer forever? read more

I dropped my 2023 Lincoln Navigator off on Sept 7th 2023 for warranty issues. I did not hear from anybody in service until 1 week later on Sept 14th. Was told a couple of the parts would take 4+ days to come in. On Monday Sept 18th I tried contacting my service advisor at 8 am to see if I could pick my vehicle up to go on a trip since it was waiting on parts. After 2 hours and no response I had to leave for my trip without my Navigator. It is now Oct 10th and I have not heard one word from anybody in regards to if my parts are in or not? Absolutely the worst service I have every had a any car dealership. Not certain I will ever buy another Ford product if my only choice for service is Corwin Ford in Springfield, MO???? read more

Bought a Ford Raptor today, Brody made the whole thing effortless. The rest of the salesmen were rude and snobby but Brody kept me updated on EVERY nice truck that came into the dealership until they got the Raptor. As soon as he showed us, we went up there and started the buying process. Traded in 2 cars and was out of there a few hours later. Not sure how the rest of the process will be as my truck is in the shop getting some small things sorted. Finance dept was great as well, Kevin did an amazing job informing us of everything we needed to know. If you're looking to buy ASK FOR BRODY! we passed on Audi, BMW, Land Rover and Porsche because none of the sales people treated us with the respect Brody did. read more

Corwin Ford of Springfield - An example of the pictures he sent us of every nice truck he found that he thought we would like. He went above and beyond for us. - Car Dealers Near Me - Springfield, Missouri

Was looking for specific car that is no longer made, so when Corwin had one I liked and we worked out price I purchased even though I was out of state. The actual sales transaction went well and we were in and out of dealership fairly quick for our drive back home (10+ hours). It became fairly obvious that the car hadn't been checked over by the dealership as within a couple hours the TPMS light came on. One tire was low and after adding air we made it home safely. Then I noticed it was low again... turns out it had nail and screw in the tire that had to be repaired. The car was on dealers lot for a couple months so I can't believe they didn't realize there was a slow leak. When getting the tire repaired the shop noticed the wipers were shot (starting to split). Luckily we didn't run into any rain on the drive home as they wouldn't have worked very well. Then a couple weeks later the coolant light came on that car was over heating... turned out the coolant level was low (as in no coolant in the overflow tank). This dealer obviously doesn't check over cars very well that they are selling as there is no way they should have missed the coolant level or the wipers if they had. I can't recommend this dealer for a used car unless you have the ability to take it to your own mechanic to have it checked from top to bottom before signing the papers. Overall I got the car I wanted, but wish the dealership had done their job. read more

Such a great experience we had with Corwin Ford of Springfield! HUGE shout-out to Brian Hinkle and Chris Holt!! Brian Hinkle really took the time to listen to us and shop with us, slowly and methodically, as we did a process of elimination so that we picked the perfect vehicle for our lifestyle needs. He was a straight-shooter with a fabulous sense of humor, which is exactly who we wanted with us as we made this important decision. Huge kudos to Chris Holt too, as with so much kindness and respect, he conversered with us as we weighed pros and cons of finance options. Both men were beyond patient and kind which resulted with us driving away in a car we LOVE! Thanks again to two great men!! read more

My wife and I own a 2017 Ford Edge. It has 98,000 miles, clean title, has had routine maintenance checks, we've never had any concerns with this car. My wife was wanting to upgrade to a Lincoln, so we took our Edge to Corwin Ford to try and sell. Upon walking in, we were seated and offered water. The salesman looked over our car's information. The salesman repeatedly stated that it was a clean car, and we would most likely be able to get in the price range that we were wanting. Aaron Parfitt took the keys, and went outside to inspect the car. My father was parked in a neighboring parking lot watching from a local restaurant. Aaron got in the car, turned it on, floored it through the parking lot and slammed on the breaks. He then came and parked the car, took photos and looked around the car for a few more minutes. He came inside, and said "the car won't start, I didn't even get a chance to drive it". Mind you, we have never had an issue with this car. Has been my daily driver for a year now. We went outside, and the car was acting completely different, including not turning on. I asked the salesman, "did you do something to my car to drive down the price?" Aaron stated "we don't need cars that bad." They jumped the car, and he took it and drove it aggressively around the parking lot again. 10 minutes later, he came back and said "I have some serious concerns with your car". I stated that my car had never had an issue until we had brought it to Corwin, and that I was feeling really uncomfortable. He then told us to leave. Never have I encountered a business so dishonest, disrespectful or unprofessional. He drove the car before the car had died and then denied that he ever had drove the car. When he was caught in his lie, he told us to leave. I will never do business with Springfield Corwin again and I will let everyone I know about my terrible experience. read more

I took my 2016 F150 in because it was making a noise when I put on the brakes. They said I needed new brake pads, rotors, my front axel was cracked, oil change, rotated the tires, the works. After a $3400 bill, I picked up the truck and the next day it was making different noises, nothing I had heard before. Took it back in, told them about it, they sent me on my way and said everything was good, the mechanic "tightened up everything and rotated my tires again" and sent me on my way. I specifically asked the mechanic if they fixed the problem or they just couldn't reproduce the issue and it could still be there. He said, the mechanic fixed the problem, he ran the truck hard for 10 minutes, drove over speed bumps, etc and it was fixed. Later that afternoon I called as I was going to pick up my daughter from school and said that it was still making the noise, and I was going to need to take it in "again". 30 minutes after the call, my truck completely broke down. 60 minutes to wait for the tow truck, had my daughter in the car when it broke down and almost ran off the road. Towed it back to Corwin and a guy calls me back after I get it towed there, says it is the other front axel. I said I wasn't going to pay to fix that. 2 hours later they had someone else inspect it and this guy said the front axel is fine, and it is the rear axel assembly. Wants another $6600 (on top of the $3400) to fix it. They lost all credibility after I took my truck in the 2nd time, said there wasn't an issue (or was fixed), and they sent me on my way and told me everything was fixed and working. The senior mechanic (or the guy they bring in when all hell brakes loose) stands buy his mechanics (even though he wasn't there). Said it was all just a coincidence that my truck broke down a day after I took it in the shop and everything was preexisting. I will NOT be paying my bill, I will be towing it somewhere else to get fixed, and will be filing a claim against them. Oh, and I got to write my first review.... Never take your car or truck here. read more

As stated in many other reviews, beware in dealing with Corwin. They just bought a 2014 Captiva LTZ from me for what they claimed was a "fair market price" of $5,347. It had 94,401 miles, no accidents, and was in overall very good shape. The KBB online offer I had was a little over $8,000. I realized that was a little high because it needed comparatively minor repairs I estimate at no more than $700, including: one tire pressure sensor, very minor front bumper adjustment, and a costlier check engine light for a camshaft sensor. So I figured "fair value" was $7,000 to $7,500. A few days ago Corwin offered the car on line for "fair value" of $12,764 ! Assuming they have $6,000-$7000.00 invested and they sell it for $10,000, that's a lot of profit on an 8 year old car. And beware of wily 22 year old sales manager Aden Waters (aka Lacuvera) a charming but lethal closer! read more

So it has been a pretty rough time with the Fiat, We did have to replace all 4 tires, after getting them patched and balanced on the way home from the dealership. Then 2 days later the check engine light came on and 2 lights went out. Our tire sensors don't work because whoever "fixed" the tires before we purchased the car had so much fix-a-flat that it ruined the sensor somehow (according to the tire technicians). Also, everytime I get in the vehicle the side panel falls off and I have to snap it back in place, and ocassionally the area where the steering wheel is will also come apart. Then this morning we get in to head to work and the car won't start. So hoping it's just the battery. It's all pretty frustrating after putting $1500 cash down, also noticed on the paperwork that the "purchase price" is listed as over $17,000, yet when the car was advertised online it was listed as $16925. I usually don't complain about things, but you asked and honestly our "new to us car" has been more of a financial burden than we hoped for. I'm sure you were hoping we'd have different results, but at this point I have to be honest and say I think we purchaed a junk car that wasn't cared for. I truly think it would have been an amazing little car if it had been cared for and if it was looked over for any repairs needed before being sold. I honestly don't know how it passed inspection. read more

Made an apot online to handle a real. When I showed up they wouldn't take care of it..

This review is for the quick service shop. First of all, I want to start this review by saying the shop did make this right. The problem I have is how they were going to handle it before I backed them into a corner. I have special expertise in tires, and if someone else who did not have the knowledge I have had to deal with this, I have little doubt they would have screwed that customer. They lost my trust on this deal, I will not do business with them again. Back in April (it is now late July), I had Corwin do a tire repair during an oil change. Within a couple weeks that tire started leaking again. It was a very slow leak and I only needed to add air once a week or so. I have had a verrry busy summer (buying, selling houses, moving, remodel) and just haven't had time to get back to a shop until this past weekend. I finally brought to another tire shop and they found the leak was at the plug/patch Corwin did. It was leaking through the plug (I personally witnessed the soap bubbles), and the repair itself looked rather sloppy. They ground way more of the inner liner than was necessary, and did not roll crimp the patch onto the tire. I bought this truck new at Corwin and this repair was the only one done on the tires from when I took ownership- so either way Corwin would had to have been the one to do this repair. So, I called corwin and explained the situation. I spoke with Rowdy, who advised me to bring the tire by and have them take a look at it. I dropped it off Monday morning, and was told that afternoon that the repair was fine, and they just slathered some more liquid rubber over the existing patch. I refused to let it rest at that. I ultimately dealt with the assistant manager Tyler, and after telling him exactly what was wrong with the work he went and reinspected the tire and agreed it was not acceptable. Finally, Corwin replaced the tire for me, which was the right thing to do- but I am really disappointed it took so much of my own energy and expertise on tires to get them to admit their mistake. How would a single mother that didn't like to argue have been handled? read more

Terrible service from both the quick lane and service center. I've taking my 2021 Ford F-150 to both sides several times and each time has been a disaster. I won't be returning. read more

If I could put zero stars I would. I went in to buy a new bronco for my mother and I was practically laughed out of the store by the first sales rep we talked to for asking them to match the price of 5k above msrp that the Ford dealership in St.Louis was selling at.... If you want good service don't go here. If you want a good price don't go here. If you want to be treated like crap and walk away disappointed Corwin Ford of Springfield is the place for you. read more

I bought my 2023 Ford maverick from Corwin. Absolutely best buying experience I could hope for. No pressure and they did not try to sale a bought of junk I didn't want. They offered a few things like warranties and such but where not pushing at all!:) read more

Frustrating experience. After a day of being shown vehicles and options and not finding anything, we get a text video of a vehicle that peaks our interest. We come in immediately, test drive it, and fall in love with it. The sales rep has another appointment at that moment and says he wants to run numbers for our trade. We say can come back tomorrow morning to get this deal done because I have to leave town Wednesday by noon. He says not to worry and makes an appt for Friday afternoon to close the deal on this vehicle. He knew we had been shopping for 4 months trying to find something we liked and he knew this was the first vehicle we were excited about. Friday as we are driving to our scheduled appointment, he texts because they sold the vehicle last night. In his text he detailed how a woman with her 3 kids really loved the car and were playing around it as she filled out the paperwork. As if we cared about someone else's buying experience. There was no offer to find something similar. He sent a text of a totally different vehicle that was $10k more than what we had said was our price range. No apology. No help. No care. Why schedule an appt for later in the week when we wanted the vehicle then? Why sell it knowing we had been communicating and confirming appt times. Screw this place. Avoid avoid avoid. read more

WORST vehicle seeking experience EVER. I have purchased multiple vehicles through other Ford and VW dealerships that have always been efficient, no hassle, friendly interactions that were quickly executed, with minimal effort. I went into Corwin with a preapproval from my own lender for multiple vehicles on their website only to get there and be told they didn't actually HAVE any of those vehicles on their lots. I even made the comment, "that seems like a classic bait and switch move". I was told that was not the case, that they still had other vehicles available. We drove one, really liked it, went inside and waited. Initially i was given an offer to put DOUBLE down what my preapproved offer was for, i explained i had a preapproval and thats when it all started to go down hill. Suddenly even though inquiries from their lenders were hitting my credit left and right, they said their regional manager from MY lender wasn't able to see my credit due to a "security freeze" on Equifax. I was confused because at no point have I put a freeze on my credit. They then came back with another offer from THEIR lender for $2500 more than my required down payment on my approval. I again said "i'm not going to pay more when i already have an approval for much less, that would be stupid". i was asked to let one of their members reenter the information for me on MY phone because "maybe i entered my information wrong." i agreed, gave the man my phone, he proceeded to enter all information accurately and again immediately got an approval with confirmation code. He went "in the back" again and came back out saying that my lender was saying they couldn't pull my credit. By this point we had been in the dealership over 6 hours, we were hungry and tired and irritated. So, we left while they "worked on it". In the meantime i contacted every credit bureau, NO FREEZE anywhere! They said they didn't even see where my lender had made an attempt to pull my credit. I called my lender rep personally that i had had a previous loan through and paid off early. He assured me my credit with them was great, he could see everything just fine and couldn't understand why they were having problems. Especially since they don't even use Equifax to run credit, they use Experian. Eventually i get a call back from Corwin asking for my pay stubs, i send them in, i get another call that because taxes aren't being taken out (from my government job) it means i'm a 1099, not an employee so they will need to see 3 months of bank statements to prove my income. I explain i have multiple sources of income and because of my dependents, i am not required to have federal taxes taken out of that payroll. They insist i need to send in 3 months of bank statements in to proceed. Reluctantly i submit them to the salesman at Corwin. I am told "it all looks good". and then i wait for 2 more days until I finally call to request an update. I am told that my lender is still saying they cant see my credit! By this point multiple other lenders have put inquiries on my credit from the dealership and they are able to see it just fine, None of the bureau's have any type of freeze on my account and all the inquiries show a status of "access granted", INCLUDING Corwin themselves. one of the reps from Corwin calls me back at the end of the day and says he doesn't know what to do because my lender isn't able to pull my credit. The entire experience was beyond frustrating and unlike anything else i have ever had to go through at a dealership. I highly recommend you steer clear of this dealership that tries to make sure you use THEIR lenders and makes it virtually impossible to use one of your own to purchase a vehicle on their lot. They advertise multiple vehicles for sale that aren't even available and the ones they do offer you are not even listed on their site. Seriously, WORSE EXPERIENCE at a car dealership EVER! SHEISTERS! THE epitome of the reason car dealerships/salesman have such a bad reputation! read more

Nov 16 2022 dropped off Focus Focus with bad tramsmission. Dec 7, 2022 got an estimate and confirmed bad TCM. Feb 16, 2023 new TCM had arrived at dealership. Feb 22, 2023 informed that the clutch also had to be replaced asked for new estimate. Mar 9, 2023 got new estimate. Told them to fix it. March 24, 2023 still waiting. read more