An unexpected road-trip detour this morning, but definitely a worthwhile one. We had to make an unscheduled side trip to Pinegar Honda in Springfield, Missouri, for B1 service on our Honda Odyssey. It added about an hour of drive time to our trip, plus another hour and 15 minutes for the service itself, but we prefer to do it by the book, and thankfully our Honda service plan covered everything. To make our 8:30 AM appointment, we had to get up at 5:30 local time in Rolla and get on the road early. Much of the drive to Springfield was through nearly two hours of rain, so it was a long and very early start to the day. The good news? The dealership was excellent, the service area was clean and well organized, and everything was handled smoothly. A fun surprise in the waiting area was an on-site donut case featuring St. George's Donuts, a true Springfield institution. Katy St. George first learned to make donuts in her father's shop in California, and in 1971 she and her husband Charles sold their business there and moved back to her hometown of Springfield, where they opened the first St. George's Donuts at Grand and Glenstone. It was a neat local touch to enjoy a bit of Springfield history while waiting for the service to be completed. After a 5:30 wake-up call and a rainy drive, that was a very welcome bonus. Sometimes road trips include unexpected stops, but when the service is good and the donuts are great, it all works out. Pinegar Honda 3520 S Campbell Ave Springfield, MO 65807 read more

Pinegar Honda - Car Dealers Near Me - Springfield, Missouri

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I wasn't really sure what to rate this place. When we arrived, there were other people parked near the vehicles for sale and we did the same. They were looking at minivans and so were we. We got out and looked at several minivans while another couple was also looking at them. We arrived about 55 minutes before they closed and no one came to greet us or the other couple. At least two salesman walked near our area and didn't say a word to us. One other guy literally had to park a van that had just been test driven back next to the vans we were standing near, and he walked away without saying a word to us. We kept looking and sitting in the vehicles we were interested in. I definitely wanted to take a test drive, but the salesmen couldn't be bothered to assist us. I will certainly not be chasing people down to give them my money, so back to Toyota we go, or maybe another Honda dealership. The two stars are just due to the fact that they had more than 1 minivan to look at. The customer service was non-existent. read more

I've new car's from both pinegar dealerships. But I won't do it again most of the people I dealt with where fantastic. Up tell the new car manager Brittany got involved. The way she said it had to be wrote up. It didn't have to be done the way she did it. Her way coat me about $150.00 more a month but I found out later the insurance went up $300.00 a month. i guess writing a review gets you a letter banning you for any pinegar dealership. They also damaged. Also found out how you keep a good Google review is to pay Uber to take down all bad reviews. read more

Jennifer wasn't a friendly salesman. I took my money to Overland Park Ks dealer at McCarthy Honda. Much more professional and courteous. Got my crv for $2000 less than pinegar's best price. read more

Baylor and Lem are fantastic, helpful, and quick to answer all of my questions. We were really impressed with the customer service here. O

I called from Baja Sur Mexico & spoke w/ Darren. He helped me on the phone to find the code to re-set my radio (Honda Element). When the battery is disconnected, a code must be input or the sound system will not work at all. He was friendly, unhurried, didn't put me on hold & walked me through a few different ways to fix the problem. It worked! I haven't have music in the car for 2 years & I'm on cloud 9. read more

Every time I go here they try to run me out asap barley speak to me about problems and maintenance. They have charged -ASTRONOMICAL- prices on very easy diy projects and parts. I've gone once and was told I would need to do XYZ maintenance on my vehicle in a ball park of $800 turned the work down for next time due to being in a pinch for time just wanted an oil change and then upon returning my vehicle at a later date ... No mention of all that service work needing done? I've been left standing in the service area for more than 30mins before being helped, and their waiting area is cramped. read more

Reliable Honda is NOT a place you should ever visit! I purchased a 2016 Honda Accord in October of last year. Let's talk about the MAJOR problems I had first. The first one: windshield wiper setting of Auto that still did not work. A Heat/Air setting of Auto that still did not work. I returned to the service department several times with concerns about these problems. First I was told there was no problem, second I was told then that the AUTO settings did not work in this model of Honda. I persisted. Service department decided there might be a problem, and ordered parts?? At this point the car started dying when I tried to accelerate. I took the car to my local car repair place and was told that the spark plugs were not only old and worn out, but not honda plugs. So much for checking out the car before selling!! I then talked to the Manager multiple times and was eventually offered to have the car evaluated at the service department. Reliable kept the car for two days and said everything was repaired. Both the wiper and AC/Heat still did not work on the auto settings. The spark plugs did get replaced. Today I noticed that the front bumper had been damaged. The bumper had part of the grill replaced and part of it was held together by a ZIP TIE. So not only did the salesman lie, but everyone else also did. read more

Jenise Lewis Local Guide·11 reviews·1 photo 2 weeks ago NEW I recently purchased a 2024 Honda Civic sport and it was the best experience. I've never bought brand new before, so I was nervous for a variety of reasons. Cathy was my salesperson and Doug did my financing. Both of them made the process seamless. I highly recommend them. 1 Pinegar Honda https://www.pinegarhonda.com ' re... Reviews - Pinegar Honda - Car Dealer Springfield MO My car has been serviced at Pinegar for all its 13 years. It it always a good experience. They do a great job checking your car out and letting you know what it ... People also ask What is the reputation of Honda? Feedback Web results DealerRater https://www.dealerrater.com ' dealer Pinegar Honda - Dealership Reviews Read 169 Reviews of Pinegar Honda - Honda, Service Center, Used Car Dealer dealership reviews written by real people like you. 4.6(169) Cars.com https://www.cars.com ' ... ' Reviews Pinegar Honda Reviews - Springfield, MO Smooth, did not hassle or over haggle. Nice, polite and very friendly. Smooth experience, we were in and out in about an hour if that. 4.4(179) Cars.com https://www.cars.com ' ... ' Reviews Pinegar Honda Reviews - Springfield, MO Excellent experience · Customer service 5.0 · Buying process -- · Quality of repair -- · Overall facilities -- · Overall experience 5.0. 4.3(180) People also search for Reliable Toyota reviews Reliable Subaru reviews Springfield Kia reviews Corwin Ford of Springfiel... Reliable Hyundai reviews Reliable Mazda reviews Acura of Springfield reviews May Motor Co reviews Feedback Web results Carfax https://www.carfax.com ' Reviews-... Pinegar Honda Dealership in Springfield, MO Ratings & Reviews. 4.9. 202 Verified Reviews. 5 Star. 93%. 4 Star. 5 ... HIGHLY RECOMMEND Pinegar Honda if you need a vehicle or service from EXCELLENT SERVICE ... 4.9(202) Birdeye https://reviews.birdeye.com ' pineg... Pinegar Honda Reviews, Car Dealers in Springfield, MO Read 1111 customer reviews of Pinegar Honda, one of the best Car Dealers businesses at 3520 S Campbell Ave, Springfield, MO 65807 United States. Facebook · Pinegar Honda 740+ followers Pinegar Honda | Springfield MO Pinegar Honda, Springfield, Missouri. 630 likes · 183 talking about this · 180 were here. Premier Honda Dealer of the Ozarks. 4.8(42) Kelley Blue Book https://www.kbb.com ' dealers ' pi... Pinegar Honda in Springfield, MO | Rated 4.8 Stars Pinegar Honda. 3520 South Campbell Avenue, Springfield, MO 65807 · 0 miles away · (417) 882-3900. Contact Dealer. Reviews. Sales. About. Ratings & Reviews ... 4.8(41) · Get free price quote CarGurus https://www.cargurus.com ' Cars Pinegar Honda - Springfield, MO Dealer Details. Pinegar Honda. 10 reviews. Today 8:00 AM - 7:00 PM (Open now). Today 8:00 AM - 7:00 PM (Open now). 3520 S Campbell Ave Springfield, MO 65807. 4.7(39) People also search for Pinegar honda reviews complaints Pinegar honda reviews bbb Pinegar honda reviews springfield mo Pinegar honda reviews yelp Page Navigation Donna Adams 10 reviews 6 minutes ago NEW I want to give a huge shout out to Darren, Brad, and the technicians in the service department! Darren was extremely helpful in helping me troubleshoot an alarm that was going off in my car. He even called me back to offer other suggestions after researching more after we got off of the phone. We had the car scheduled for maintenance and repairs yesterday and Brad was thorough in going over each repair and process. He gave us suggestions on other issues that they found while working on the car. He was extremely courteous and helpful. When we went to check out, the cashier was very pleasant too. What a great couple of experiences that we had with the service department! It is getting harder and harder to find that level of customer service anymore. Kudos to Pinegar Honda of Springfield MO! read more

Great place to buy a car. Very happy with my purchase. They made it easy and had me in my new car in no time.

Brought my Honda Civic in to Pinegar Honda in Springfield Missouri. My dash kept saying "Tire pressure low." They found I had picked up a screw and they told me it was not repairable and I would need a new tire. Close to $100. They didn't have it in stock but would the next day. On my way home I stopped at a reputable tire shop to see if they had a better price. They did but the technician asked me if I was sure I wanted to replace it because it was totally repairable. Say what!? So I let them repair it. I left having paid $15. That was 4 months ago and all is well. I am not going to be using Pinegar Honda again. They have broken my trust. May 3rd 2024 Gave Pinegar Honda one more chance. Took my car in to the dealership for an oil change and brake fluid flush. They told me I needed new wiper blades (I had just replaced them 5 weeks ago). They said I needed a new battery and my rear 3rd brake light was out. I wanted to get another mechanic to look at it before I committed to the work. Nothing wrong with the battery or the rear 3rd brake light or the wipers. Next I confirmed that I was to get a 20% discount on the brake fluid flush per the coupon/advertisement I showed him. He said absolutely. Then they only gave me 10% discount. They said only some routine maintenance gets 20% all others get 10%. It didn't say that on the ad they gave me. I am officially done with Pinegar Honda and their deceitfulness. I really wanted to keep my car serviced at HONDA but the dishonesty at this dealership is RAMPANT. They MUST train their employees to do this. I will never return. Next year I plan on trading in my car for a new one (cash sale like this one was) and I DEFINITELY won't be going to Honda. In fact a family member recently said that this dealership tried to do a similar thing to them awhile back. If you like getting fleeced go to PINEGAR HONDA read more

Justin Hetherington and the staff at Pinegar were so helpful buying my car. I just love my new HRV!! Thanks so much, Kevin Asberry.

like I never expected my car now reeks of gasoline especially in the back seat! 1-2-25 a recall fuel pump module was replaced and now two days later the smell is terrible. ruined the car. they advised the smell would go away in a couple of miles. I drove from Springfield to forsyth that day. read more

When I bring my car here it's always for service. The only gripes I have is for the up sale service pitches and that my car never gets washed no matter how much money I've just spent. Otherwise I'm satisfied with the service department. They always treat me well. read more

From out of town and here for the Holidays, so stopped by to fix an annoyance that started happening inside my Ridgeline. They went above and beyond, set proper expectations and over delivered. I felt treated as if I bought my Honda here, and that is how it should be. They will get repeat business from me if I ever need anything while I am visiting again. I have even recommended my parents take their Acura here as they are not happy with their current mechanic. This has been one of the only good experiences I have had with an actual dealer. read more

they could improve by accurately listing their hours of operation. yelp says theyre open today, their automated voice message system says they are closed until monday read more

Not a good experience so far. Have booked Civic by Dec. Was expecting a new one by Jan second week. Though the car reached California by Jan2, no updates on arrival to the store until now. No proper response from Sales staff as well. Every week, they keep playing, by saying they got a car in lot and within 10mins they say the car is sold. This happened twice. These people have taken the customer for granted. read more

I never get good service here. Not in sales. Not in service. I used to get good service in parts, but thats changed, too, now, and anymore Jack is the only person I'd recommend dealing with in parts. This is based off of over 20yrs worth of experience dealing with this dealership. Don't waste your time. Go to Roper in Joplin if you want to buy a car or have it serviced. Trust me, it's worth the drive! read more

Today me and my fiance went to Honda because we've been shopping for a car for awhile. We're a BMW family, but I wanted to see the safer side of cars, so we chose to look at Hondas for me. My dad always told me lie to the salesman you're talking to about your budget. Example, my budget is 35k, instead I told this lady it was 20k. I was looking at the used cars because I was curious about their pricing on used civics vs accords (I'm a sucker for great gas mileage) and this blonde, short haired older lady walks over to us and greets us. I said my budget was 20k, and I was okay with used but didn't want to go over too much over 20-25k. Her happy demeanor turned short and rude. With my father's advice I was able to see which dealership to give my money to. It gets worse I said 20k seems adequate because with some car brands you can get a 2018-19 for that. She cut me off and said, "No you can't...well not a Honda..." I looked at my fiance and he was about to bust out laughing because she was so rude and knew I would walk off lot. She pointed me to the cheapest cars on the lot and then said "Would you excuse me they just called me on the intercom"....walks away from us. My fiance tried to convince me to stay to look at the Pilots they had. I had enough and started walking towards his car. She saw us leaving, did nothing to stop us and instead started talking to another couple in a car leaving. I've had a lot of experiences on car lots with terrible sales people but she had to be the worst. Don't give your money to this dealership, not only are they overpriced on their entry level used sedans. Their sales people are useless. read more

This is the second and last time I have given Don Wessel Honda a 1 star rating. I will never buy another Honda from Don Wessel or any other Honda dealership again. My daughter just bought a certified pre-owned vehicle from Honda three months ago and purchased the full extended warranty. In only three months the heater core began to malfunction and hot air would not blow out the drivers vent. Honda had a service bulletin that came out number 14-063 which described the problem that had to do with the heater core. "Low heat from drivers side vent". Under "Warranty Claim Information" it clearly states in the service bulletin "Normal Warranty Applies". What that means is after three years or 36,000 miles they will not touch it, and if you bought the extended warranty it means nothing and you will have to pay over $500 dollars to fix the same problem they would have fixed for free under the new car warranty. We were told by Wes in the service department that our full coverage extended warranty does not cover that service bulletin because it was not the "Honda Warranty" and that it is a third-party warranty and not a Honda warranty. Not one word spoken buy the sales person in the finance and extended warranty department that this warranty is not a Honda warranty and will not cover Honda Warranty only items (I'm sure it was in the fine print). So if you are wealthy and can afford to buy a new vehicle every three years they will cover it for you, but if you are a second year school teacher (my daughter) and buy a certified preowned vehicle from them and buy the extended warranty they will not cover it for you but will be willing to charge you another $500 dollars to fix it. Our family has bought over 10 Hondas from Don Wessel Honda. Don Wessel claims "Legendary Service". It was back in the day Don Wessel was alive. Men like him and Jerry Fenton (1999) were always making sure customers like us taken care of. No games no gimmicks. In my opinion ever since his passing away their service department has not cared about our family the same. They have lost all of my future business and that of my family. read more

Pinegar Honda - Car Dealers Near Me - Springfield, Missouri

Eric, in the service department is top notch. I was so pleased with his customer service last time my van needed work that when my van broke down in the ice and snow, I had it towed twice as far to get good customer service at Don Wessel. I definitely recommend Don Wessel's Service department. read more

Selling lemons. Reliability is poor. Bought a vehicle in April. Now in September we've had to fix the alternator, replace the battery and now have a transmission rebuild. read more

My 78-year father recently purchased a used Civic from Don Wessel Honda. After he had the car home for a couple of days he noticed a small crack in the windshield. Since he had not driven it much at all, he assumed it was that way when he purchased the vehicle. He went back to DWH and showed them the crack in the windshield. Much to my father's dismay, they replaced the windshield at no cost to him. Even though the car was sold "As Is", as are most high mileage used cars, DWH went to extra mile to make it right. Thank you DWH for taking such good care of my father. read more

I had the WORST experience with the sales guy here.!! After the car was SOLD to me he acted like we don't exist! Was NOT HELPFUL when I told him the cae he sold us is messing up..! His customer service was so UNPROFESSIONAL! I bought many cars in my life I've NEVERA DEALT with a sales person like him ever ! We had the car for a week and the car been messed up since day 1 and had to bring it in everyday for them to figure it out and still nothing when videos was show to them what the problem was .. BYRAN BRAKE the service coordinator is sooo awesome!! He been beyond helpful and try to help us fix this car situation! If it wasn't for him I would request my money back in full cause since day 1 we take this car out their lot it has been a problem and is ONLY been a week and every day of that 1 week I bring the car to them.!! Bryan Brake thank you for ur service and u go beyond for their customers .!! Also the service manger is also helpful also! At least the service people are ALOT better and understanding then these sales people at Don Wessel Honda.. I will NEVER buy a car from them again but will support the service department's.! Bryan thank u !! read more

Was driving through Springfield on a long road trip when my check engine light came on. Drove over to the local Honda service department. I explained my situation (middle of long road trip). The service lady brought the diagnostic computer over to the service line, checked and cleared the code (loose gas cap) and had me on my way in under 5 min with no charge. If they treat out of towners this well I can only imagine how well they will treat actual customers! read more

Excellent treatment, always. I couldn't find an Odyssey to test drive in 2000, they had one and let me drive it even though they knew I was going back to North Carolina to buy one. I've just brought home a new Civic Hybrid after driving several of their cars until I found the one I wanted. And while test driving, did I have a high-pressure salesman breathing down my neck and yakking it up? Noooo! Did the salesman insinuate that I needed a MAN there to buy me a car? Nooooo! I've also (unfortunately) had to use their body shop facility, no complaints other than the time it takes to do a great job. Back here in wreck-land the folks are friendly and enjoy people. (just a little wacky, look out for plastic spiders in the potted plants!) In the service department, the oil-change is quick and a great value, just be sure to call first and see if there's a lot of folks wanting the same. Service department people are professional and prompt. No passing the buck or getting messed with here. If there is a problem, they own up and get it taken care of right away! They do also call you after and make sure everything was okay! Never, never any dirt or smudges in your car after they've been in there working. Even the cashier is nice, prompt and professional. read more

Horrible horrible dealership to work with been waiting 2 months for a warranty refund that Paul and Zach kept failing on getting to me. Finally received my check for the warranty yesterday after numerous phone calls and dealings with these idiots. When I picked up my check which took my full lunch hour because joe who had a 24 hour notice I would be there hadn't cut it yet. When I saw the check I asked if it included my gap coverage cancellation and joe proceeded to ask me if I paid off the car or why I cancelled my stuff. This doesn't matter where is my money. He then walked off to talk to the only finance guy there and he didn't know anything so more of my time wasted. He came back and told me he would give me a call when he knew something and well big surprise never received a call. Finally got ahold of Paul today who was super rude and gave me attitude on the phone. Called me a liar and refused to let me talk to the GM. So if you can stay away from this place. Still waiting on answers for where the rest of my money is. read more

Excellent Service!! Jeff was very helpful and informative. I arrived 30 minutes before closing and I was able to get an oil change, tires rotated and rear differential fluid changed and I didn't feel like a burden for coming so late. read more

Avoid Tanya. Came in wanting to trade my car in and get into something else. Was open to new or used. She barely walked the lot with me, didn't take any info off my trade in and didn't explore any of my options. Am still uncertain of what I will do but coming back here is out of the question. Would not recommend to a stranger. read more

My sales agent, Justin, does a wonderful job at keeping me informed on my car. He works quick and effective, professional and welcoming. Also the business manager, Rich, does wanders at keeping me insuranced and cover for the next 60 month on budget! Great sale and great experiences with the duo. read more

The team in the Express Service Center were fantastic. Great service, good work, I'd definitely recommend them. We were on a cross-country road trip from NYC to SFO in the summer of 2012 when we encountered what turned out to be some tire problems. We called in from Columbus, OH, knowing we'd be in Springfield with time for a fix, and we got great advice just over the phone. Following up two days later, the Express Service Center diagnosed the problem and replaced two tires before we knew it. Excellent service, excellent results. Highly recommended. read more

My husband and I have been married almost 18 years and have bought several different vehicles through the years. Buying a vehicle from them this week was seriously the best vehicle buying experience we have ever had. Usually it takes hours, but it was quick and easy. There was no pressure to finance through them or to buy their warranty product. I highly recommend. read more

I believe the services provided at Don Wessel Honda are good, I just had one major frustration with my salesman. He spoke to me like I was a child and used a variety of different "techniques" that were so blatantly lies. He told me a guy called just after me and asked to buy my car on the spot, but he said no because I wanted to look at it. Then he proceeded to call the guy on speaker in front of me (went to voicemail) and tell him sorry but I was getting the car in a very weird and not genuine manner. He also intimidated me when I asked to go pick up my husband so he could look at the car as well. He told me if I left the lot there would be no way that I could purchase the vehicle as per his managers rules. I still purchased the vehicle because it was exactly what I knew I wanted, but if I could've found it somewhere else I would've walked out. Didn't like being treated like a fool. Regardless, I love my car and it was a good price. read more

New auto - buying experience was real positive! All personnel , from Patti, Linda, David, Pat and Greg were very professional and extremely easy to work with. Very highly recommended!! read more

In January of 2014 I received my car from having it shipped from Hawaii. Before leaving Hawaii, I had a check engine light come on and was forced to get it checked prior to shipping. It was a O2 sensor. So when I picked it up in January from the shipper, I called Don Wessell Honda in Springfield, MO o make an appointment. The man in the service department who answered told me that I didn't know what I was talking about and that he was going to have to "diagnose" it himself and he would have to charge me $80. After having to put up with their sexist rude men in the service department, I had to return because of the air bag recall. when the news came out I went to the Honda website and put in my VIN. It stated that my vehicle was one of the recalled. So when I called, Oct 20, 2014, I was greeted with the biggest chauvinist I have ever met. I was told that there was absolutely NO way to tell if my vehicle was one the ones that was recalled. After I explained about the Honda website and the VIN, he told me I was stupid and I didn't know what I was talking about. So Thursday, October 23, 2014, I made an appointment through the website. Now mind you, I registered with my vehicle's VIN. I made an appointment on Tuesday, October 28, 2014 at 1300. Now I live in Waynesville, 90 miles to the east of Springfield. I had to put in for the afternoon off. So when I get to Don Wessel Honda, I get treated like I am stupid because I am a woman. Steven, proceeds to check me in and then tell me, Oh but we have to order the parts by the VIN and we didn't have your VIN. I then explained to him that I am registered with the website with my VIN. He says that he then has to "check" to see if the part was ordered. I was then taken to the mall. About a half hour later, I receive a call, telling me that the parts are "back-ordered". I tell him I want to speak to a manager. The manager comes on the phone and becomes rude and defends his incompetent service department. I told him that I did not appreciate my time being wasted. He proceeds to tell me , "oh its not a waste, we can still change your oil." The only reason I scheduled an oil change and tire rotation was because I have no other choice but to bring my car in for the recall. and I could have had the oil change done for cheaper and without wasting 4 hours of my time and a half a tank of gas. He offered NO apologies and said he has the best service department. He is delusional. YOU DO NOT WANT TO USE DON WESSELL HONDA EVER! WORST SERVICE EVER! THE ONLY GOOD THING GOING FOR DON WESSEL HONDA IS THE SHUTTLE DRIVER, DON! THAT'S IT! read more

Excellent service and salesman. After 7 years and 4 new vehicles this is the most comfortable we have ever felt walking out of a dealership. Would recommend it to anyone. read more

Brandon Jones, our service rep, was professional, courteous, knowledgeable, and efficient from start to finish. We were in a bind because we had to leave town on short notice and we needed to service our car before we left. Brandon got us in, out, and on our way even earlier than we expected! Great service! read more

I've bought 1 vehicle from Don Wessel and have 2 serviced here. Brad is always helpful when I come in for service on my vehicles. Many friends have purchased from here - Randy always gives a fair price for the cars he sells. read more

We knew exactly what we wanted in a new 2016 Pilot. They wouldn't even try to order it for us. "buy what we have on the lot" is their attitude. We made one phone call to the Joplin Dealership and got everything we wanted! read more

Arron was not high pressured at all! I loved that about him. We went there first and then test drove at Toyota and Acura. One of the factors in deciding on the Civic was the fact that Arron answered our questions but was not pushy. We offered a price and it was accepted. It wasn't a long drawn out and excruciating experience like I have had before with other dealers. When we had a problem with the vehicle over the weekend and called on Monday, Arron assured me it would be taken care of. When I went in on Tuesday, everyone from Shelly in service, the tech that checked me in ( sorry I forgot his name), Michelle at the front desk and even Matt ( the new marketing guy) were all friendly , helpful and had a great attitude. The small items that were wrong with the car were fixed and I was on my way. read more