Nov 16 2022 dropped off Focus Focus with bad tramsmission. Dec 7, 2022 got an estimate and confirmed bad TCM. Feb 16, 2023 new TCM had arrived at dealership. Feb 22, 2023 informed that the clutch also had to be replaced asked for new estimate. Mar 9, 2023 got new estimate. Told them to fix it. March 24, 2023 still waiting. read more

Dealership wasted my time and sold the truck right from under me as I was attempting to purchase a truck!! After I told them I had another lender!! Sorry,and unprofessional dealership!! read more

We made a vehicle purchase at Corwin Ford of Springfield, MO. I would highly recommend Jamie Gosa for ALL of your vehicle needs. He listened to all of our concerns/questions/priorities and we never felt any pressure to purchase until we were ready. We are definitely Ford customers and look forward to having Jamie take care of us for any other purchases in the future. Thanks Jamie! Oh...and we love our new ride! read more

Recall Date 08/11/2014 Component ELECTRICAL SYSTEM:WIRING Summary Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM). Transmission control module recall read more

Absolutely shoddy work. First time, the radiator cap was loose spilling radiator fluid everywhere. Second, I was quoted a price for an alignment only to be told it was $300 more when I arrived. (Oh, we forgot to include labor.) Finally, a starter went bad when oil leaked all over it. Seems the oil filter was not properly tightened and ruined a one-year old starter. When I confronted the manager and showed him the documentation from the garage that found oil all over the starter, he proceeded to blame (1) the other garage, (2) the part, and (3) the distributor of the part. ANYONE other than his technicians. Poor service and poor management. read more

Great experience with Chris Worley in looking for our next car. He did a great job of filling in the gaps to help us determine a good fit for us, but did not put unnecessary pressure. Very positive experience and we will be back. read more

Wow I look at their rating I understand why. I guess they figure their size will be their success. Their service will be their failure. I bought a truck six mos ago that cost more than some people's houses. A steer tire. Had a defect went flat so fast luckily I was driving slow at the time. I had the tire changed and could see no reason looked like a brand new tire. I put air in and there was a 5 inch long on the seam an area of separation. The service advisor Tyler called his manager Ryan Sully. Now this guy comes at me with attitude and intimidation like a bully and he's not big enough to pull that off. So anyway he argues it's a puncture. Continues to try and get me to back off. I finally said fine I'll go the social media route. He leaves then comes back says his managers says under no circumstances are we to replace I said fine let me have and I'll go my route....Wait let me finish he says. I am going to replace out of my own I thought he was going to say pocket or budget it's probably more like it then you checked with the service tech guy Tyler and he said yes he had one in stock he left then came back and held out his hand to shake my hand he said sorry we got off on the wrong foot but he couldn't stop right there. He then said this is a one time deal my manager says if this ever happens again we will not cover. if you so much is drive off the parking lot after that we will not cover anymore I told you should stop while you're ahead. I left the tire with them because they look busy I said I will be back in a couple days to pick it up I came back two days later they put it back on my truck and put the spare in the back of the truck not up under where it belongs but in the back of the bed. Ryan then came to me inside . And we had ended up having another discussion about if this happens again then it won't be covered a matter of semantics mostly but he said his manager told him that. The day before I thought he told him not to cover. I asked him well who's your manager I want to talk to him he said Jeff M ( he responds to praise I see) who I later found out it's not his manager but the owner. Anyway I put in a call to him the owner he was in a meeting I left a call back number message I left was I want him to know who's representing his company as it should be and those misrepresenting it. Guess he already does or don't care. I've bought seven new vehicles this was my first since moving to Missouri this dealer over a TIRE that they could've been sent to Goodyear not to mention endanger my safety cost them my next vehicle purchase read more

Corwin Ford of Springfield - Car Dealers Near Me - Springfield, Missouri

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Service Department told me I needed a $2500 repair. The repair did not fix my issue. I have left messages on three different occasions, over the last month, asking somebody to contact me. Since I have heard absolutely nothing, I have resorted to leaving negative reviews. read more

Changed hands to a multiple dealer owner now. Business is back to everything I don't enjoy about buying a vehicle. Back and forth negotiations. May be they will follow up on a call for price quote or auto search, I have called 3 Times, 2 different sales persons on planned purchase. Used to drive across the state to buy vehicles here. Now I can do just as good it seems at my local ford dealers. Nothing special at this point, pretty disappointing as this was a monster Ford dealership. read more

They drove my car all the way out to Wichita Kansas! I am so thankful because I couldn't make it to the dealership. Gage Jarrett will go above and beyond for his customers. My second purchase from here and won't be my last! read more

The salespeople were really nice. Just nobody worked with us. I told them what I needed and I kinda felt blown off. I ended up at Republic Ford got a year newer truck and they got me an even better deal than I wanted at Corwin. Again nice building and employees but felt more like a paycheck. read more

Chad Skelton was a rock star. In and out in less than 50 minutes with a new set of keys in my hand! Thanks for the great service!

My family is from the heart of the auto industry. Flint Michigan. We're car people. I came to Corwin to buy a Ford Fusion several months back. I won't go into a ton of detail on this visit, but I left very unsatisfied. The salesman knew nothing about the cars he was showing me. (I test drove about 5) and he had no interest in selling me on the car I walked in their about, he just kept showing me the car he thought I'd like best. (A cheaper, NON Ford, vehicle I'll add) and after about an hour of feeling like I'd been abducted, tied down, and unable to walk out the door, he finally let me leave. I bought a car a week later at the BMW dealer a few blocks away. It was the same make/model as the car I'd originally gone to Corwin to see. The next dealing I had with Corwin was on a safety recall for my new car. They're the nearest dealer to home so I called them to do the repairs. I work nights, so a morning appointment is not ideal. Had to call several different times because the employees there refused to let me book an afternoon appointment, insisting I had a 5-6 hour fix. I finally came in for that fix. A 10:30 appointment. I was told I'd get a shuttle in the next 10-15 minutes. I'm not unreasonable? That's not too long of a wait. Well. At 11:40 they finally had a shuttle for me. I'd already booked an Uber home. And side note, they have way too many employees. I've been here probably 7,8 times in 6 months. There are always like 20-30 people standing around not doing anything. On a plus side. Melissa in service is very kind and they did apologize for the wait a few different times. read more

I am from St.Louis and was i the Market for a Super Duty Powerstroke and there are a lot of dealers down my way however I am a stickler for good rebates and discounts . Every dealer that lures you in down here with huge rebates on the internet and when you show up then they say you do not qualify . I called down to Corwin and they said not only would they honor their online pricing but even offered more for my trade than any other dealership. It would make the 4+ hr drive worth while . Thank you guys for selling me a powerstroke and not power stroking me!! read more

Yeah my truck is at trilakes ford. Maybe my fault for not inspection, but been nice to know about leaks. Gaskets leaks covered by warranty. The leaks caused alternator to fail, not covered. With that turbo intake needing replaced my cost 3 months in...$2000. Yall be getting review everywhere about this. Maybe not Salesman responsibility but you did sell it. read more

Jamie Gosa helped us with selling our truck here In January. Made the process super easy and just a great experience. Then MONTHS later we needed help with paperwork from the sale of the truck and he helped us with everything we needed and more. So quickly and made it so easy again!! He also gave us lots of great information for if and when we needed to buy again. Jamie is your guy if you need anythin! read more

Stopped in to have my heater checked, said to busy, can check your car in and leave for a couple of days! All I wanted was someone to check to see if it was a fuse. Called and spoke to Joel, Service Mgr. He had an attitude, thankfully I live in California, where Service is FAB. Will NEVER go there again...!! Been trying ALL day to speak to the General Manager, all I get is voice mail...screens his call, come on be professional..!! read more

Let me start by saying that I absolutely hate the car buying process. The sales people descending on you in the parking lot as you get out of your car, them trying to sell you way more car than you want, the fact it takes forever to actually buy a car, I hate it all. The thing is, I sold my car before we moved out here from California, so I kind of needed a car. I test drove way more cars than I really wanted to at pretty much every dealer in town (some of whom I would NEVER return to, but that's a tale for its own review). I wasn't planning to look at fords, but after being disappointed with my other options, we headed in to look at fiestas and focuses (my criteria was small, zippy, kinda fun and totally affordable). Rick came out and met us in a total non salesman fashion and showed us what they had left of the 2014s because that's where the best deal would be. We talked about all the features, then he set us free to go for a drive. I decided it was the best compromise of the features I wanted so if they could get the price right, I'd take it. We were in a bit of a time crunch to be somewhere in an hour and a half and if we couldn't get it done, it'd have to wait a whole week since my weekday schedule is unpredictable. They worked quickly and the finance guy was extremely helpful. I was in and out from test drive to owning a car in under two hours and I feel like I got a really great price for what is hopefully a really great car. read more

Corwin Ford of Springfield - New Focus Hatchback from Friendly Ford! - Car Dealers Near Me - Springfield, Missouri

Very disappointed - can't seem to fix my Expedition Platinum after 2 attempts, so far. When you spend that much money on a vehicle, you assume the dealer knows how to repair them. read more

Went in three weeks ago and made appointment for today. Had to get a rental car. Gave OK for $250 to diagnose problems. Left there around 8:45 am. Never heard back. Called at 4:45 pm, nothing had been accomplished. Service rep got mad at me as I was upset about burning rental car money on a completely wasted day. He hung up on me. Called back three times. Left message with service manager. Nothing. I guess I will drive back down, 45 minutes one way, in the rental car and make arrangements with a shop to fix the problems. As others have stated, I wish I could give them a zero or less than zero rating, as they are less than worthless. I now remember why I have not had a dealer work on a car in many years. Avoid at all costs. read more

purchased a great truck from Gavin Holle he is knowledgeable and exceedEd my expectations! less pressure and more service than I have ran into in the past from salesman. I received a good deal and Gavin was great to work with! Thank you Gavin and when it's time to get something new we will definitely be back!! read more

Our car-buying experience was great the day we bought the car. Since that time, I've contacted the dealership three times with three different issues and I've heard back from them ZERO times. I currently have a warranty issue and have waited two full business days (with a weekend in between) to hear back and have heard nothing. I will take my car somewhere else if the warranty will allow it. If they don't want my business, I guess I won't give them any more of my money. read more

Amazing service. I've been to many different dealerships and corwin is probably the best that i have ever been too. My Salesman was very understanding with what i was looking for. His name was Tom I believe, very good at his job he is not just there to collect a paycheck he cares about what all his customers have to say. read more

I recently purchased a used vehicle from Rich. It was my first time buying a car on my own and he took really good care of me. When I discovered an issue with the climate system two days after I bought the car, he stepped up to the plate and made sure it got taken care of. I was frustrated with the mechanics because they misdiagnosed the issue which drew everything out longer than I wanted it to, but in the end it got all taken care of. read more

After submitting this same review on multiple websites, I received a call from the customer service manager at Corwin. We had a very positive and constructive conversation on exactly what went wrong with my experience. He let me know that they were in the process of firing both the service manager and the parts manager. It's possible that not all of the information on the service on my car was passed along to the rest of the team after they were fired. The customer service manager told me that he hoped he had cleared the air and that I could try Corwin's service again in the future. To be completely honest, I was still hesitant to take my car back there ever again because of the complete disregard for COVID precautions. This I also brought up on the phone. He told me that they are working on it. I let him know that trying to change a whole company culture and practice, a year after the start of the pandemic, is going to be nearly impossible. We had a good conversation comparing processes at our respective workplaces. He was genuine and I do think that a lot of the issues I had with Corwin were things that were not up to individual employees but were systematic. Not long after this call, I was having problems again with my car. To make a long story short, my alternator went out and was draining my battery (which I initially replaced out of pocket at O'Reilly to avoid going back to Corwin). But replacing the alternator wasn't something I could do in my own garage. Technically, the alternator is not part of a car's powertrain and not covered by the warranty I had on it. My father took over the process to see if Corwin would be able to replace it for the cost of the deductible. We were all able to come to a compromise; the alternator would be evaluated and replaced by Corwin for free as long and I went back and updated my reviews. I thought this was fair and a great deal for both parties. Taking my car back to Corwin and switching it for a loaner car was quick and easy. I was lent a Ford EcoSport while my car was getting worked on. This took a little more than a week but was much more manageable than last time since I did not have to depend on family for rides to work and errands. I've had my Astra back for three days and I have not had any new issues. I would take my car back to Corwin again if it had problems, but only in a future where Corwin employees follow COVID precautions. Unfortunately, Corwin is still uncompliant with the current Springfield city ordinances. When my car was brought back around to me, the person who stepped out of the car was not wearing a mask. I drove back home with a mask on and windows down to clear the air out. Since cars are the personal property of the customer, a customer who may or may not be at high-risk for COVID, I would appreciate forethought for the customer. It's a year into the pandemic and I would hope that a company would put the safety and wellbeing of their staff and customers at the forefront of their operations. This most recent experience with Corwin was much better than the last one. However, this last time, my father was the direct contact with Corwin. I was only there to drop off and pick up my car. COVID notwithstanding, this would have been a good experience. I wish I had been able to resolve this issue sooner, and without my father's intervention, something I asked him to do to be taken seriously. read more

Purchased a used Ford F-150 in Oct 2021 from Corwin Ford in Springfield, Mo. and immediately had shifting problems. Would not come out of park. Called sales person who said we would have to schedule with service dept. Made appt. and when we arrived this morning from our home in Joplin, Mo. were told they wouldn't even be able to look at it for several days even though we had appt. and had described problem when appt. was made. We also discovered upon inspecting the car 2-3 weeks ago that there was rusted out holes in bottom edge of vehicle on both sides of cab that had been skillfully painted over. Paint was very fresh. Talked with sales manager this morning who arranged to get vehicle looked at and diagnosed while we waited. Was very evasive about the rust. Were told an hour later a new gear shift was needed at a cost of almost $800.00. Estimated cost of rust repair is about $1800.00 as two quarter panel sections will have to be cut out, replaced and painted. Tried to talk with sales manager after being informed of gearshift repair cost. He knew we were waiting on him and avoided us.We are now looking at an additional $4,300.00 iin cost over initial purchase price of $15,000.00. read more

Bought a 2014 Ford Escape from here last weekend. The saleman, Bert, was nice enough and helpful. What he failed to tell us is that there was only one set of keys. I paid for the car and was to come back later to pick it up. My wife actually went to pick it up and found out that there was only one set of keys which had not been told to us earlier. She took delivery thinking I had already known about it. Bert told her that the service department would look for the other set and send it along with titling paperwork the following week. We got the paperwork but no keys. Yeah it's only a couple hundred dollars but I should have known about it in advance. The only thing I've done is remove all evidence of "Corwin" from the car. It's a small deal but I won't be back. read more

I have emailed Andrea 3 times and called the service department once to get an answer concerning parts on a recall fpr my 2007 Ranger and have not received any response. Can't say that I would ever use them. Simon Springfield, MO read more

SERVICE DEPARTMENT: WORST CUSTOMER SERVICE EVER!! On November 26th - Had to have my car towed to the dealership after some debris fell off a semi, bouncing up under the car and smashing the radiator and condenser . The insurance adjuster got out there in a timely manner and parts were ordered. And then everything just stopped. No communication even though we called requesting call backs and updates. This was my granddaughter's only transportation and had to get back & forth to work. Last week I stopped by Corwin's and they couldn't even find my car! Nothing in the computer or records saying where or what had happened to the car. I finally called the manager (Joel) and was very upset. He said he would look into it and call me right right back. He didn't. He had Adrienne do it - who was the biggest culprit for not responding to our requests for updates in the first place. It's probably a good thing I missed the call and she left a voicemail, because I'm afraid I wouldn't have been very nice. I found out the car had been moved to a body shop in Republic. (They had not gotten my permission to do so, but that's minor.) So now 32 days (it's now December 28th) and a few $100 later (because of having to set up Lyft rides and such for my granddaughter to get back and forth to work) - I find out the car MIGHT be done this afternoon. If they don't have it done by this afternoon then we will have to wait until Wednesday January 2nd before the body shop is open again. NOT a happy camper! read more

I have been dealing with the Ford service department they're quick laying for over a year now you know have had multiple vehicles down there I own a small transport company so therefore I have 3/4 ton trucks all diesels I have worked on have worked on that this place is the biggest joke of a shop there ever was they're always trying to upset you something that never needs to be done the last time I took a truck in to be serviced service no service engine lights have any kind on on the - it was a truck I had bought from them 30 days prior I wasn't happy with the sale of the truck when I bought it but I needed a truck where I want I took an end to be serviced I go out to my truck after they service it and now I've got a steering light on on my truck something to do with the progressive steering on my 2019 King Ranch truck that I just gave them $82000 for And I go back into the service department and I tell the quick lane guy Hey there's an idiot light on the - for my truck that wasn't on when I got here the service deck lies and says that light was on when it got here it was not on I've only drove the truck a total of 7000 miles Since the ridiculous price of $84000 on a 2019 truck They tell me they get it in and look it over while they look it over and then they told me all well it needs to be scheduled into the regular service department so I did so I made the phone call scheduled it in they told me they'd know 1st thing in the morning the next morning what was going on with it 2 days later I finally go back at the Herb because guess what they haven't called me they haven't talked to me well now they have to order a part for the truck they'll call me when the parts end it has now been a week and a 1/2 and I have not heard about the part I have called multiple times to find out what's going on they know it nobody will answer the phone in their service department So now I'm stuck with a 2019 track that I paid $84000 for thanks to Corwin Ford of Springfield and now I can't even drive the damn thing I'm very upset Very disappointed in the service I'm getting out of this place I bought a pre pay service contract with these people I have 2 free oil changes comi'll change it's coming and once I get my 2 free oil changes oil changes I will not ever step foot in their doorway again read more

I went in to have my Windshield wipers fixed because they stopped working. When I got there they fixed my windshield wipers and replaced my Broken mirror panel! All for $27. I was in and out in 20 minutes and they were so nice about the whole thing. Reggie even walked me through whole process and put the part on my car. Exceptional! read more

PLEASE read your paperwork over very carefully...make sure all t's are crossed and all i's dotted...We were told we qualified for a 3.5 percentage rate and didn't realize that we got 5.7 until we got the paperwork in the mail and the coupon booklet... we were also told that a 3 year warranty would be $20 a month for 3 years which totaled $720...and they tried to charge is $2,400...so please watch your back when dealing with them...I won't ever purchase from them again...car wasn't even detailed when we picked it up...when we first looked at it ...there was a film of dust on it and didn't see the scratches and other flaws on it until after it was purchased. read more

My daughter had a tire that slowly leaked air. She took it to CORWIN and they pulled a screw out of it and supposedly repaired it. The next day she almost had an accident because she had a completely flat tire on the way to work. Poor service. We will never deal with them again! read more

I told them my price limit and told me they could work with it, then showed me cars 6k plus out of my price range even after telling me it was within my price range. Excuse was "I didn't look at the tag". So when we left to go get another vehicle somewhere else we were told our credit couldn't be ran anymore. If I could give this place negative stars I would. Or the dealer we had at least. read more

Friendly when looked up in the dictionary says the word means Kind and pleasant. That name does not fit the dealership in Springfield MO. This place is the most horrible place to get your car serviced. They never answer the phone, you cant make an appointment, and the coupon you get in the mail, is AFTER you do a mail in rebate. The sales people don't even bother to help you find a vehicle. I was in the market for a new car and went to friendly ford, nobody bothered to help me. I went to Don Vance and got 2014 Ford Focus and everyone else that i meet or know if they are in the market for a brand new Ford I recommend them to Don Vance, even though its a 40 min ride to get there, it sure is not here. Keep it up Friendly Ford, a lot of business' are going out of business....i see your future. read more

I had occasion to visit the service department for a Ford recall on my 2006 Mercury Milan, which was purchased in another state. I was greeted by Service advisor Ray Bridges. Ray talked me through the process and made an appointment for early the next day. Upon arriving for the appointment, Ray took over and directed us to the waiting room. I stepped outside to look at the lineup of new cars and struck up a conversation with a different employee. I don't know if he was a salesman or worked in a different capacity. I stated my pleasure with the way Ray Bridges treated me, an old guy with an older car needing a recall repair. I am not a "new car" potential customer but, was treated as such. I told him how pleased I was to receive such friendly service. The man told me that he and other employees had come from another brand dealership because of the way Corwin Ford treats both customers and employees. My experience makes me believe him. Within a shorter period of time than anticipated, Ray came to tell us that the service was completed and to thank us for using Corwin Ford. I am not a new car customer but, I know people who are and will gladly recommend Corwin Ford of Springfield, MO. read more

Great dealership, would for sure purchase a new vehicle here, but not a used one again. Purchased a used 2008 F-250 with low miles from Corwin. The entire process was a nightmare, taking days to receive the truck and being told by service department it would be tomorrow day after day. Once received, the truck's headlights didn't work and leaked oil. Enough oil to trash my driveway. Took it back and they fixed the headlights and stated a "loose valve" was the oil leak issue and it was tightened. Took it back home and it still leaked the same amount of oil from the same spot. But Devin and Jose made the process extremely smooth. Would recommend them to anybody. They as salesman had no involvement in the problems and made the process easy and smooth. Still a great truck and a great dealership, just feel like service department doesn't want to waste time on a cheaper used vehicle and I will have to dish out my own money to make it right. read more

Devin Ketelsen was extremely helpful as we were searching for a late model Explorer. Good presentation, thorough analysis of our needs. Chose the best vehicle and gave us a very professional demo. Will return to Devin with upcoming family vehicle requirements. read more

Thank you to the guys in the body shop at Friendly Ford Springfield MO.... they repaired some body damage to my car and did a beautiful job! for a very fair price and in very short time. Every time I visit this Friendly Ford they are very helpful. read more

For a business that is all about customer service I don't feel they are doing well. I called the service department 4 times, left 2 messages, and went online and sent an email. I would give 0 stars if possible. I give up trying to give them my business. read more