I would have loved to write this review sooner but I've been mourning my sweet girl who recently…read morepassed and was with me for almost 20 years. I came to Louisville back in March, and was nervous about finding the right person to help me care for my senior baby, whose health had been declining over the last 6-12 months. After consulting Yelp recommendations on local in-home veterinary care, I instantly connected with the energy of Heart's Ease. Both Dr. Bennett and her office manager Cori are kind, compassionate, patient and detail-oriented. From the first email, I felt like I mattered, and that it was their mission to ensure my girl got the best, most appropriate care possible. Even in those moments when I was scared, resistant or in deep denial, they were there to listen, guide and support me. I feel extremely lucky and grateful that Missy's last days were spent in the care of these loving beings. They made her transition as peaceful and painless as possible, and I honestly feel like it was divine intervention that I had the intuition to bring our family here so that Missy could have this end-of-life experience, as I'm not sure if we would have had the luxury of this level of care back home. If you're looking for in-home care for your loved one, I can recommend Heart's Ease with my whole heart.

The doctor and staff made a very difficult decision a bit easier with their guidance and…read morecompassionate approach to our in-home euthanasia. We were given all the necessary information before and the doctor was very gentle in guiding us through our extremely challenging situation.

My cat was very ill and needed to be euthanized. I did not want To take her to a vet and leave her…read more I Wanted her to have her final moments at home. Dr Sheena was prompt, skilled, patient and very kind. She made a difficult and emotional time easier.

No one ever wants to make the call to end the life of their beloved friend. I had to make that call…read morethis week when the vets discovered an inoperable tumor in my cat's throat, which kept him from breathing freely. Lap of Love was really kind on the phone, explained everything to me and helped me find a doctor to help my best buddy, Shy Guy. She was able to come out the very next morning. He made friends with Dr. Hannah right away. She was so very sweet and kind to us and Shy Guy, everything proceeding at our pace, and letting us have all the time we needed. She helped me make some clay footprints and clip some fur to save. She helped us help our other cats adjust by seeing him so they knew he was gone. And she tucked him up in the sweetest most comfortable little basket to take him to the crematory. He truly died with dignity and love, the way he deserved. We are heartbroken that cancer took him from us at not even eight years old, But Dr. Hannah made one of the worst days of my life more bearable. I am crying as I write this. Thank you, Dr. Hannah.

I can't say enough good things about Middletown Animal Clinic. After moving to Louisville in 2015,…read morewe tried a few veterinarians and were bitterly disappointed. A neighbor recommended Middletown Animal Clinic and it was like 'coming home.' Dr. Stephanie and Dr. McReynolds give top-notch care with utmost compassion. The receptionist is so caring and works hard to keep things moving. When back-ups occur, she is quick to apprise those who are waiting about the situation in a courteous and kind manner. The vet techs/assistants are just as caring and compassionate as the docs. The office is small, with no actual waiting area, so you phone them from your car and wait to be called inside. The exam rooms (entire building) are older and in dire need of updating (dated wallpaper, flooring, dusty and cluttered shelving), but newer equipment is present. I feel the place could use a deep cleaning and some cosmetic changes. However, what the office lacks in appearance, it more than makes up for with compassionate, knowledgeable veterinarians and staff. I will take that trade off any day! The office is located on Main Street in the heart of 'Historic Middletown.' There are 6-7 parking spaces in the front of the building, but street parking is also available up and down the street.

After utilizing several veterinary establishments in the Middletown area; we are so glad that we…read moredecided on the Middletown Animal Clinic on Main Street. Drs. Stephanie Koehler and Marilyn McReynolds are extremely knowledgeable and treat our pets like their own. The same is true of the staff including (Laura Shircliff, Receptionist and Client-Care Team Leader). The facility is small with only five parking places and no waiting room. You simply park and call the receptionist. She stays in contact with you to let you know when a room is ready. The facility is in need of remodeling and updating but I'll give them a 'pass' in lieu of the superb treatment.

Wags pet therapy animals provide wonderful service to families & patients in stressful situations…read morelike when loved ones are hospitalized. These animals are trained to give hugs when you need only that!

The organizations mission is amazing! However, there is a ton of drama within it. The group is very…read moreclicky and it is predominantly made up of older women who gossip about new people and dogs that are rescues rsther than pure bred. I went to a few meetings, completed their 101 training, and never joined due to the significant gossi that I overheard about new members and rescue dogs. Again, I love this organizations mission, however, the gossip and clickyness of the group woll deter a lot of new members.

Dr. Towsley, Bob at the front desk and all staff are very caring and considerate. They made our…read morecats as comfortable as possible, for cats being boarded (we all know how much cats like being away from home). When our newest kitty was very sick, they monitored him closely and took good care of him.

From the owner: Mission Statement…read more The Old Capital Veterinary Hospital's mission is to work as a team to continually improve the human-animal bond by keeping pets healthy and their owners happy. This is accomplished through client education, open communication and by providing appropriate consultation, preventive care, medicine and surgery delivered by skilled personnel who give pets the love and respect they deserve.

In the event your looking for a caring and cost effective place for treatment you want to come…read morehere. They are always caring, supportive and never do you feel rushed and they answer all your questions in detail. My dogs voted to give them bonus stars.

I wish I could give them more stars. These folks are so kind, helpful & make their pet owners…read morecomfortable. We had to go here for an emergency with one of our pets...even our usual vet couldn't get us in. Without their staff and amazing vet, I know we would have lost her. They even checked in with us over the next few days. You couldn't ask for more compassion and professionalism. We are not folks who have a lot of extra money just floating around & even though we couldn't afford the recommended services, there was no guilt or pressure. They helped save our beloved animal and respected our situation. There's not enough thanks to give this office and their staff...from the first phone call to long after you leave their office.

I had no issues and my dog was well taken care of during multiple vacations. It's also an…read moreaffordable price.

I was taking my labradoodle for grooming for awhile. Always a different groomer. Took all day…read more but I'm not picky I just wanted to keep her comfortable Then they started hiring a student as their only groomer in the place. 45 minutes my dog was there 60# labradoodle. (They rescheduled 4 times saying overbooked they told me ...truth was they did not have a groomer). Groomer contacted me 45 minutes she bathed, dried and shaved my 60# dog like a sheep and told me she needs to go to vet immediately. I picked her up and went In yelling. "What the hell happened". They brought Maggie out her ear lobes bleeding saying she shook her head. I said NO What do I owe you. They said. Nothing since there is an issue and here is where you can take her. Since it was weekend I couldn't find any affordable. 245$ later. I walked out of the vet With steroids and antibiotics and directions to keep her ears (lobes) covered. I asked them "you covering any vet bills on this... they let go of the grooming student. Who claimed to have her own business inside her home. They claimed no responsibility