Located @ 2818 East Ponce de Leon Decatur, Georgia…read more I was recently in a car accident so I requested service to have my vehicle repaired. Sallie & Michael assisted me with my initial service to determine what repairs I needed The value will be covered by my insurance claim so I have to report the repair cost later. Customer was great and I did not experience any problems today. I'm not a fan of doing anything late so It was the early availability for me. My appointment was at 9AM.

I scratched up my car pretty good and crash champion fixed it up perfectly. I was working with Omar…read moreand he was very kind and personable. The only thing is that there was a delay in getting my car back and then it became hard to get in contact with him. Ultimately it was an overall great experience and if I ever scratch up my car again I would definitely go back.

Insurance sent me here and I could not have had a better experience. Parts came in earlier than…read moreexpected so I got my car back quickly, and they even volunteered to return my rental car for me even though I didn't get it through them. 10/10.

My experience with this company was phenomenal. The last thing anyone wants is an auto body repair…read more I was thrilled when I picked my vehicle up the repairs that were done especially the paint job was better than when it rolled off the assembly line. I thought the value was excellent. Kudos to the staff.

I would put negative stars if I could. DO NOT WORK WITH GERARD. I choose this location because it…read morehad good reviews turns out they review themselves and make people call n dispute if they don't agree with the positive review . Who does that , terrible place . They kept my car on three different occasions and my car still isn't fixed . Terrible terrible and Gerard is an idiot

Unfortunately had an accident and was assigned this shop to complete my service. Not only were they…read moreslow their tracker for service was never updated and left me confused on multiple occasion. Avoid this shop if you can.

Located @ 103 N Clarendon Ave Avondale Estates, GA 30002…read more I requested a replacement service for my front bumper that was damaged in a car accident. DJ Was my estimator and he was very helpful explaining how long it would take to complete the entire replacement service. The value was comparable to other replacement service I have received at other body shops. This shop is conveniently located in Avondale Estates. It was the location for me.

My car didn't look too bad but drove much worse after an accident. I was so relieved when the other…read moredriver's insurance Allstate admitted liability and assured me if I used their shop, the work would be guaranteed for life. I chose DeKalb Collision since they easily had the best ratings on the list. I waited a few days for lot availability then DeKalb Collision arranged a same day tow. When I did the walk through with DJ, he said DeKalb Collision (like all the shops on the list) is a body and paint shop. That's fine if your car has external damage like a dent or bumper repair. But if there are mechanical issues like a noise or if it isn't driving the same, take it somewhere else. Otherwise, DeKalb Collision will do the body work and you'll have to take it to another shop for the internal issues anyway.. When I told DJ I'd rather take my car to a shop that could diagnose and fix everything, he said they'd take it to an alignment specialist. When I said I didn't think that was the issue and I'd rather take it to the dealer, DJ assured me that this was just the first step. They'd take it to a dealer if the alignment specialist couldn't resolve it.. DeKalb Collision got the alignment checked. Then they communicated directly with Allstate, I was not part of the conversation. DeKalb Collision told me the accident didn't cause the mechanical issues which they couldn't even diagnose. Allstate then said the internal repairs wouldn't be covered. In other words, Allstate was DeKalb Collision's customer, not me. Also, communication was terrible. DeKalb Collision never returned calls as promised. So even though they'd had my car for two weeks I had to call daily for five days while they made excuses such as not having the required paperwork or "Allstate's permission" before they even started repairs. TIP - If you're in an accident and it isn't your fault, get a police report, choose your own shop and let the other driver's insurance company reimburse you. Better yet, call an attorney. Don't naively believe the insurance company will do the right thing. Overall, DeKalb Collision took three weeks to repair my bumper which they admitted didn't take long to fix. I do not recommend.

Terrible business and don't stand on their word. Went back multiple times and still didn't fix my…read moreproblem.

Steve consistently does repairs on all the vehicles in our fleet. Timely and fairly priced, I am…read moreglad to have a trusted team of auto mechanics.

If i could put 0 stars i would i purchased sum catalytic converter and wanted them installed on my…read moretruck and and AJ installed them but did a very poor job bolted flanges together and welded the crack around it and proceeded to charge me 600$ for a job that wasnt even completed and still had same issues after the fact and only agr to pay me 168$ back claimed he spent 432 on oxygen sensors which isnt accurate at all i remember back in the day this shop was reputable before the owner unfortunately passed away now i have no idea what they got going on inside of that building i would not recommend anybody bring there car here for any kind of service especially the exhaust learn from my mistake please thanks have a blessed day i paid for a service and the service was not done to the best of its ability was i have alot of money in my truck and this is unacceptable

Worst place to go. Customer service is poor. I didn't get what I asked for. My truck had an exaust…read moreleak in less than 6mos. Took the truck back to address it and was told they can't fix the exaust leak and id have to go to a mechanic. (Its a muffler shop, how is it you don't fix an exaust leak! ) went to mineke muffler shop and got it fixed in 2hrs. This place should not be open!

I was given an estimate of $775 for something that was fixed at another shop for $20 within 30…read moreminutes. Would recommend getting a second opinion.

They had my car over 3 months after telling me it would take about one week. I was charged $3,800…read moremore than I was quoted, and my car was unsafe and barely drivable. Difficulty turning the steering wheel, intense grinding and scraping sounds, vibrations, etc. And little to no body/cosmetic work was actually done. After taking it to another mechanic, they recommended not driving it at all because of safety concerns and continued damage due to improper and incomplete repairs. THEY ALSO FOUND A RUSTY PAIR OF PLIERS LODGED BETWEEN THE FRAME AND THE CONTROL ARM WHICH WAS CAUSING MUCH OF THE STEERING AND GRINDING ISSUES. The compressor was incorrectly placed and was shredding the timing belt. The control arms were bent and causing gouging and damage to the brakes. I paid another $3,330 to get those things fixed. I have now paid over $7,100 OVER Kong's initial $9,000 estimate just to get the car in safe driving condition. So all in I have paid over $16,100... and that's just under the hood. After several requests and sharing paperwork and all details with Kong's, they are unwilling to reimburse me for these expenses. If you have had a similar experience, I recommend filing formal complaints with: GA Attorney General, Secretary of State, Federal Trade Commission, Better Business Bureau, and local and state criminal fraud/negligence departments. *notes and pics are from the reputable mechanic that finally got my car into a safe and drivable condition.

My brake lights weren't working. Turns out there was something wrong with the harness. They were…read moreable to fit me in last minute a few days before Thanksgiving. Only for $63. Done in less than a day. Thank you guys for always being so honest and for great work! My favorite mechanics!

This shop is amazing. They're so honest and the customer service is exceptional. I called Todd and…read morehe is so honest and down to earth. I've even told my family about the shop because I'm a single woman that knows nothing about cars. I highly recommend this shop.