Monica the stylist, had difficulty with finding a temp for a shampoo. The water was very hot or cold. She also was very rough in shampooing my hair. I told her about both these things. She made excuses. I told her I had been treated badly before. She suggested I leave. I explained that she needed to finish the job. She struggled with that. However, she finished the job. I thanked her, paid for the service, and gave her a tip. Monica has always been an unhappy person. I have seen her over the years. She never smiles. I was giving her the benefit of the doubt but her work and presence leave much to be desired. I thanked her even though she was difficult. I wanted to leave the situation without more conflict. Good luck if you go to Cost Cutters on the eastside (on Houghton). read more

I have had 2 appointments with Katie. She is excellent with my haircuts and listens to what I want. She also did a fantastic job with my blow-dry and style! read more

Horrible service the lady was more concerned on her conversation with the other lady who was waiting for her son haircut then even greeting us, I normally take my son to ll sons for men where they do a great job and only costs $30 but I was waiting to get my nails done next door so thought we just try it. The lady botched my son's hair and cut his neck up, I get a little nick on accident but this really, she did not care at all. And the total come out to $28 so not worth it go to ll sons for men! read more

Cost Cutters - A big chunk missing, not even - Hair Salons Near Me - Tucson, Arizona

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My wife and I were referred to Monica by a family member and she did a great job. She followed our instructions very well and was fast and efficient. There was a very friendly vibe throughout and we'll definitely go back. read more

I can't believe how bad the service was, I should have read the reviews before coming, The whole experience was quick, hurried, rude, rough, and unpleasant. Why? I think the stylist name could either be Monica or Ashlee, not sure, I am never coming back here again, should have gone to Supercuts, they're much more professional and nice. They need serious training in customer service. read more

I've been going to Cost Cutters on Houghton & Broadway for years because it is the closest place to my house. I recently went in for a haircut with an appointment. Monica Oliva ended up being my "stylist" and I have to say that I have never had a bad experience there before this recent visit. Monica was far from friendly and pretty rude. She made me feel as though my request was ridiculous even though I asked for what I usually ask for at every visit. I sat in silence while she angrily cut my hair and 10 mins later she rang me up without so much as a thank you for coming in. I paid the $22 and she receive no tip. I can't imagine I'm the only person she has treated this way. I also know that they have lost a regular customer. read more

Cost Cutters - Haircut - Hair Salons Near Me - Tucson, Arizona

Brandi is amazing, she takes her time and listens to excatly what I wanted, I had to come back to have her take off a bit more bit that was my fault. I will not go to anyone else for my hair cuts. I'm a Cosmetologist so I'm pretty particular as well as picky when it comes to my hair, I feel ONLY Brandi knows what I like and understands what I'm looking for. You won't ever be disappointed having Brandi do your hair. I also need to complement two others that work here and are equally amazing Stylists. Lisa and Monica both amazing Stylists with great skills and a wonderful ability to give each and every client excatly what they are looking for. All 3 of these women are great Stylists, friendly people with amazing skills read more

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I am a regular here and the Staff is fantastic. I especially like Monica and Brandy. They do a great job and are always pleasant and cheerful. Highly recommended. read more

I recently went to this location for a hair cut without an appointment as the online scheduling tool was down. I was told when I arrived and, fair enough, that they were not accepting walk ins for the rest of the day. I am fine that they couldn't accommodate my request but the staff member was rude and off-putting. Everybody has an off day, but my experience was so unpleasant that I won't go back. I went down the street to Supercuts and found the staff to be far more welcoming. read more

Went first thing this morning and Brandy cut my hair and did a wonderful job! I'll be going back

I am so leery of cheap hair cuts, especially with naturally curly hair, but Marisa at this location completely changed my mind!! Fantastic hair cut and style, great conversation, and the store is so clean and friendly!! Thanks Marisa, best haircut I've had since moving to Tucson !! read more

My hair feels amazing! Automatically the stylists knew what my hair needed. My hair had a lot of static - so she lacked in moisture. There was a deal the day I went and I only spent $25 on the LARGE shampoo and conditioner. We chopped off the dry ends and now my hair feels so alive!! read more

Wow overwhelmingly the rudest and most incompetent stylist I have ever had the displeasure of meeting! Monica is certainly not a stylist even at the low standards at Cost Cutters! Appears to have been schooled at a sheep shearing farm 30 years ago and needs to cut hair there! read more

Love love love!!! I have extremely curly hair and called a head to make sure they had someone to "deal with my hair type." I got there as a walk- in and was seated immediately, my hairdresser was Penny and we began to talk about my dull lifeless curls. Penny has daughters/grand daughters with my style hair, I knew then I came to the right place! She freshened up my curls without taking too much length and suggested products without being pushy. If you have curly hair, Ask for Penny, she's a pro!!! I will definitely be back!!! read more

Cost Cutters - Penny brought life back to my dead lifeless curls - Hair Salons Near Me - Tucson, Arizona

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My mom and I have been going to this Cost Cutters for years. Today I booked an online appointment for 11:40am. I showed up early. Monica was on the phone booking another appointment. When she was done she walked back to the person she was working on. Never acknowledged me, said anything at all. She proceeds to talk to the other hairstylist and customers about how the online keeps booking appointments even though both of them are doing colors. All 4 get into a discussion about this while I can hear them. So basically instead of being a professional and letting me know there was an error in the system can we book for another time. Just keep talking and making me feel like I am an inconvenience and no longer want me as a client. Okay, got it. You just lost 2 loyal clients who were willing to follow you when you opened your new salon. read more

When I first arrived there Nicolle was not nice at all. I had made an appointment for a haircut but when I arrives I was wondering if I can also get my hair dyed as well. Nicolle told me that she will not have time but she responded in an extremely rude way. So I showed her what haircut I wanted and the length of it as well and I did not receive what I asked for. My hair is a lot shorter than what I wanted it to be and it is not the style I asked for either. I am not satisfied with her work what so ever. Definitely will not be coming back to this place read more

After I lost my last stylist at a different salon, I'm so very happy to have found Monica at this Cost Cutters! Monica always makes me leave looking polished. I showed her a couple photos, once, and that time, as well as every time thereafter, she knocks it out of the park. She is fast, but not rushed. Very precise and detail oriented, so I always walk out looking my best. She usually just asks if we are doing the same thing or if I want something different. She really listens and my hair has never looked better than after she's done with it. I only go in for a haircut, but she always styles my hair for me, before I leave, which I consider an added bonus, since that's not part of the basic haircut service. That way I know how good it "should" and can look. I usually go online and select my appointment, then, follow up with a phone call, to make sure the online system is accurate. Staff is always friendly. I did try a different stylist, once, because Monica was not working that day, and I was not as pleased. The other stylists do good work, I just "mesh" better with Monica. For me, she is the BEST!! read more

As with all Cost Cutters they have a convenient location, located in the old Basha's grocery store area. I've been here several times for hair cuts. If you come on non busy day you can expect no wait, however on busy days I've seen waits as long as 30 minutes. The staff seems to change quite often, I always see new faces when I go in every 4 months or so. The salon isn't as professional as most higher end salons. While waiting one of the stylists was on the work phone speaking to a friend and was cussing and gossiping as customers were inside. I found it very unprofessional... Either way if you want a quick haircut this is one of your various choices in Tucson. read more

Cost Cutters - Hair Salons Near Me - Tucson, Arizona

Sorry I checked in and then left when I saw that not one person in the whole place was wearing a mask or any sign to that effect. With the surge in virus cases the thought of a hair stylist that close to my face for 10-20 minutes without a mask was disturbing. read more

Booked appointment online shampoo and cut pretty simple I thought! Sat down on the chair and Lisa started to spray my hair wet! I said I requested a shampoo also. She was apologetic and shampooed my hair! The shampoo was mediocre I didn't feel the shampoo hit my scalp once and the rinse was barely nothing. I can feel the shampoo and conditioner still in my hair I just thought I'll wash it when I get home do a thorough job. Online it said $20 but low and behold inserting my debit card the total bill had added four more dollars on for sanitization not sure if this is across-the-board in all hair salons but that should've been made aware when I was booking it online just like it said the cut would be $20 with a shampoo. I won't be back at cost cutters again. The whole experience was very frustrating. The location is also only wanting cash only but they did except my card they were just running out of cash to give change back to people. read more

Worst haircut ever. The pandemic cuts I gave myself last year were better. I had to do damage control after returning home. The 'stylist', who did not bother to introduce herself, spent all of 8 minutes on my shampoo and cut, although I was the only client there - a red flag I ignored. read more

Went to cost cutters on 22nd and Harrison to get a hair cut with my girlfriend and I. (They butchered both of our hair leaving my girlfriend crying) came to houghton here to get a redo and Lisa came to the rescue and got it back into shape! Definitely will come here over any other cost cutters in the future for service and actually knowing what they are doing. Thanks guys! read more

Incredibly crappy service. One of hair stylist sat chatting w/ her friend while we waited. Then another customer was taken before us, even though he arrived after us w/ no appointment! read more

I go to only one of the stylists here and that's Monica. As for turnover, she's been at this location for 4 years. She's fast and fabulous. read more

If you want a professional haircut go see Brandie. She always has a great way to make you smile. The staff is all about costumer service. Clean and you never wait to long for service. I have been coming here for many years and have never had a bad haircut. The price is right!!! read more

My latest experience here was less than satisfactory. Disinterested staff, a rushed, "going through the motions" haircut that I had to go somewhere else to fix. Maybe it's because I'm a "senior" I don't know, but I was EXTREMELY disappointed in the whole experience! Time for some customer service training ladies. You might not realize it, but EVERY customer should be important to you. Perhaps you should consider another profession! read more

I had my haircut on 3-13-19 by Michelle at Cost Cutters in Rita Ranch. Michelle did a fantastic job which was even more evident once I got to style it myself. Thanks so much for an expert job in a convenient setting, Michelle! read more

Monica is fast and does an awesome job. May not be a high-end salon but why pay high dollar when you don't have to. I have also gone to a high-end salon and have gotten the same results. All the staff is great! read more

I just moved to the area and needed a haircut in the worst way. My stepmother said that she had good luck here so I thought why not? I went in on Tuesday around one. There was a young lady at the counter and another in a chair nearby. Courtney, I asked her name on the way out, asked my name and said she could do it. I was a bit put off by the non-greeting but what did I expect. She had to find a waterbottle to wet my hair, asked what I wanted and started cutting. There was no small talk at all. I was surprised that she didn't say, "how are you today" or "nice weather." I got nothing. What I did get though was a pretty good haircut. Small talk can be over-rated. She said she would rather cut a little and cut more than to cut too much and not be able to fix it. I walked out with a wet head but really for 7.95 what else could I want? A smile when I walked in would have been nice but I plan to go back the next time I need a cut. Just hope Courtney is still there. If you want a quick, well done haircut and nothing else, this place is great. read more

Don't do it! A very polite sweet stylist went haywire on my long hair and when I spoke to the manager Monica explaining this will take at least two years to grow back and I would like a refund her response was "I'm sorry for you," She refused to refund my money and was incredibly unprofessional. Monica is not socially capable of being in a management position. This experience lead to my very first time calling a corporate office. This is far from a professional salon. read more