I rarely write reviews, but I had to today! Andres is the guy you want to talked to! I originally came in to pay my bill and he informed me my policy was ending today. Instead of going into another 6 month agreement with an insurance I wasn't happy with. He found me a different policy saving me 75$ a month. It was a great experience all around :). He was kind, personable, friendly, fast, and most importantly showed concern for saving me (the customer) the most amount of money possible. I will be contacting him and him only from here on out! I highly recommend working with him. read more

First off understand, even though it's 2024 and we have Docuaign and scanners, if you sell a car and want to cancel the insurance you have to go in the store! And when you go in the agent or whatever he is, customer service person was treating me like I was dumb for coming into the store when I was told to come in to cancel. I walked in the door and the unprofessional agent ask what I wanted? I told him sold car and need to cancel insurance, he said oh it's gonna be 30 minutes why don't you come back . I said oh I have two trucks I need a new policy " oh OK well why don't you sit down. read more

Cost-U-Less Insurance - Agent that played games today - Auto Insurance Near Me - Elk Grove, California

I am leaving a 5 star review mainly due to the agent who helped me Ted Watts. He was extremely patient and understanding of a confusion on my end. He was not only professional with a great attitude, he was quick and helped solve 3 of my issues within the span of 15 minutes. It was purely a misunderstanding that he not only solved quickly and efficiently, his uplifting attitude put a big smile on my face and I was laughing by the end of it. Ted Watts is the man, thank you for your help!! read more

Don was very helpful with my insurance policy. He explained everything to me well and let me know what's the best option for me. Thank you Don. ​ read more

Had a good customer service experience with Kulbir T. Was fast and very helpful. Really appreciate it. read more

I had an excellent experience with Ted Watts this morning. He was more than helpful to get me everything that I needed without hassle. Thank you so much. read more

Just a quick review to say how impressed I am with the service and support I received from Ted W!!! Very prompt and efficient, and was able to get me the insurance plan I needed to be on the roads. All my questions were answered and he was able to put me at ease with any concerns I had at the time. It's a wonderful feeling to be able to check off a task such as buying car insurance ( which I was putting off), and have it all worked out and completed with such ease. Truly a pleasure, and I hope others will appreciate him and his passion for his job. It truly shows. Best experience and conversation with an agent hands down! THANK YOU, THANK YOU! read more

Ted Watts has helped me and he does not disappoint. He's very knowledgeable and easy to talk to and thank you so much! 10/10 recommend.

Cheap customer service, very rude people they don't keep their words eveyday their words changes , horrible customer service I would say , will not go back there and do not recommend this trash company Never deal with this people NEVER read more

!!!!!!!!READ BELOW BEFORE CALLING!!!!!!! Edit: The agent listed below promised to contact us 30days after the policy was active in order to elevate the policy from liability to full coverage. Several months passed and I never heard from him. I literally had one email from these guys and had to search my tail off to figure out who brokered the deal. I finally found and text the agent. He was all of a sudden "sick" when in actuality he was on vacation for a week (as per office) Lies, deceit and lack of follow up are horrible practices in business and are completely reflective of the training and leadership Cost U Less entails. He then started spam calling me a week later in earnest need of keeping us as a client! Not when we needed him, but when he needed to recoup his vacation spening! I was ripped off and told no one offers full coverage in California, that was a lie, I was also told I would have full coverage in a month, another lie, being told a follow up call would happen was another lie! DO NOT USE THIS BROKERAGE FIRM, THEY CHARGE 250$ IN BROKER FEES JUST TO INITIATE A 6MONTH GENERAL LIABILTY POLICY. I will never in my life use this agent, brokerage firm, or anything named Cost-U-Less especially considering the egregious fees and horrible business practices Kulbir did a great job getting my Wife a policy. California is a pain in the you know what with full coverage but he was able to get us started with a promise to look back into it within the next few weeks. I'll post the update when it comes, thanks Kulbir read more

Eveything went well and smooth, very understanding with information . Very good service .. glad to talk to mayra from Elk Grove office.

Do your job. That's all a customer expects. Went in for. A quote but didn't have time to finish given they were closing. So was given a card with quote and told would be contacted next day. No call. Hmm. Next day after that no call. Called Angelica. Given a quote nothing like the quote I was few days ago. Hmm. Asked to email me that break down. No email. Send another request for email. Never got it. Isn't this your iob people?? read more

Horrible!! Broker told me I got full coverage. NOPE!!! My Car was totaled when parked by hit and run. The insurance they provided did not want to tow my car and to top it off they didn't want to cover damages because broker lied to them During investigation. Supposedly I was told about every detail in my policy, LIES!!! So now I'm stuck with a totaled car and no money to buy anything. A NIGHTMARE!!! Don't trust them just because they say it's cheaper. Please read your policy before signing or just don't trust them at all. read more

Over charge and will not properly go over policy. Will not cover you if you do DoorDash

Very easy and smooth experience! Mr. Gabe Godinez made a complicated process simple and helped me get the lowest prices possible! I definitely recommend anyone who is looking for affordable, great insurance to give Gabe a call! Thanks Gabe! read more

Normally, I yelp food reviews. But today I'm going out to eat because how much money I saved! I went to freeway and was quoted a horrible rate to add a vehicle. Came to cost-u-less and got an even better monthly rate than I had before. The person who helped me was Topher. He was really nice, knowledgeable and fast. Its not easy taking 5 kids out in this heat. I said I was in a hurry and he made It quick. I definitely feel like the service I rec'd was genuine and honest. This is where I'll come for future business. read more

Cost-U-Less Insurance - Auto Insurance Near Me - Elk Grove, California

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This was horrible one person there very slow in talking to me and giving answers. They seem like they were both making deals as I left. She left the agent on line while talking to me. Than after all that I had to pay for a month that I didn't even have insurance for and couldn't even get a amount that I needed to pay till three days. Complete waste of time read more

I went in to see what my insurance options were and mayra was awsome told me all my different options walked me thru everything multi tasked and took care of other people walking in without being disrespectful to either us or the people walking in. Elk grove has a gift of having her she is a very talented person. Thanks mayra! read more

WELL IM OUT OVER 2000 DOLLARS AND ITS BEEN SINCE MARCH 30, 2020 (TODAYS DATE MAY 12, 2020) I was given an incorrect quote which I paid and had to cancel the day after finding out the remaining balance for an ANNUAL payment; $800 Dollars. The representative that helped me was NAYELI CUATECONZTI; She without asking passed my INFO and number to her brother JOHNNY CUATECONTZI whom called me shortly after I received an incorrect quote by his sister. I had NO IDEA who this person was but he knew all my business; I went along with it after he told me it was his sister that I spoke with and HE GOT MY annual payment down from her by $300!; BUT, he used all my GIRLFRIENDS CAR info as I found out days later by his quote in my email. I went with is sister incorrect quote and had to cancel BRANCH MANAGER MITCHELLE CORTES: STRIKE ONE: Telling Me it was Direct Deposit when it was going to be MAILED; TWO: Miscommunicating with company cancelled with extending wait from mid April to EARLY MAY. 3: after a rep telling me the check was sent on X date you stated it was done days in the future (Prolonging wait on MY money). 4: Saying "OOPS I READ SOMETHING ELSE" after me asking you to double check what day the check was sent! (I had PREVIOUSLY talked with a rep EARLIER prior to calling on the 12th OF MAY 2020 (unbeknownst to you) whom told me the check was sent several days before the date you stated when asked on the 12th of MAY. PLEASE, this is not made up. Im not even 30 and Proud to say I am a home owner; but this has honestly through a curve financially and has had a significant impact living/bills. Don't let this happen to you avoid them if you can! Cortes has been Unprofessional in her miscommunication regarding getting funds BACK to people. Her staffs knowledge on product cost (car insurance) needs improvement. She has neglected to step up to her responsibility WITH communication BY calling people (ME) back about issues as such. I would like to someone held accountable so if you read this PLEASE, again at minimum. Be cautious if you choose Cost You Less to get your Insurance. read more

What a great service! When I needed to find the car insurance I needed to drive, this CostULess location helped me out every step of the way. Kevin, the broker I spoke with, helped me fully understand how insurance works and was able to hook me up with the insurance plan I needed at prices I can afford. As a college student, I'm glad to know I can save more money lol. Overall, great service, great experience, and really knows their stuff! read more

Worst experiences ever girls there have no idea what they're doing. Giving me wrong information and making me waste my time. Don't recommend this insurance!!! So irritating and a BIG INCONVENIENCE!!!!!! THEY NEED BETTER TRAINING DEFINITELY THAT GIRL NAMED LESLY tried charging me double so done with them read more

The Insurance Agent that helped me seemed very knowledgeable and helpful. Answered all my questions I had before I had time to ask, out of all Topher helped me get the lowest insurance rates I've ever had on any vehicle. He also had me in and out in about 30 minutes. And I've had many agents tell me they'd be done within a certain time and 2-1/2 hours later I'm still signing papers. Overall he carried a good conversation, made me feel comfortable and got me in and out, I didn't feel like I was being told anything to make a sale. Thank you Topher, you're a wonderful person, don't ever change! I'll be referring anyone who needs insurance your way for sure! read more

Thank you Mayra for all your help. Made this easy and affordable. Great customer service and I definitely come back and refer my friends and family. read more

Nayeli has the best customer service always smiling and helped me complete my insurance policy today

Don't speed but get to cost u less and see the team asap. Topher Hayse and Kathy Gangwish are professional and courteous. I don't have the best driving record but they were still able to get me covered at a price that I could afford. Don't sign with anybody else until you talk Topher! If he can't give you a better deal then Flo must be your cousin cause he makes the deal happen! Thank you Topher and Kathy!! read more

Went in today to reinstate my policy and ended up saving a lot of money! Topher Hayse was very knowledgeable and fast and made sure I was getting the best deal I could. I have never had an insurance agent care about helping me so much, this guy definitely deserves a raise. I was very happy with my visit and impressed by how friendly all the employees are. I was in and out in no time and will continue doing business here. read more

When you receive amazing customer service, it needs to be recognized. Topher Hayse definitely delivered. He was so personal and made sure I was comfortable. He gave me great quotes and helped me save money. Never felt so comfortable anyone! He deserves a promotion because there needs to be more employees like him. Thank you again Topher. Oh and if I could give 10 stars I would!!!! read more

I would like to take the time out to express and share my experience at Cost U Less Ins. My disabled nephew and I were greeted with a huge smile by Topher Hayse. We began discussing my needs as a potential policy holder all the while giving attention to my nephew. The phone rang and Topher asked if I minded him answering the call. It was at this time I noticed there was no one else working. People began entering the establishment for service and were also greeted excellently. Not a single person walked out and calls were answered in a professional manor. This young man was running the entire office with a smile on his face. Not once did his customer service skills falter. As I was walking out I noticed that the three remaining parties were smiling and not at all irritated for waiting due to the professionalism, patients, and dedication Topher Hayse possesses. Sincerely, A very Happy customer. read more

Called on a saturday at 5pm....they close at 6pm, was hung up on twice after listening to elevator music for long periods of time. Was able to speak to a human being at 5:35pm...Asked the woman who answered to speak with Topher, she said ok, put me on hold, waites until 6pm and the phone was disconnected. Unprofessional read more

I contacted cost-u-less insurance and thought I was getting a good quote, turns out the insurance agent that helped me was dishonest not only was the broker fee high he lied to me about making partial payments. I was aked to call and make the partial payment he wouldn't except my call or call me back. I wouldn't recommend them to anyone. His name is Juan M. read more

Topher Hayes helped me out today, I was a little nervous because of a "broker fee". Topher however asked me to give him a chance to earn his business. I did, and I am glad I did, he was professional, friendly, and extremely knowledgeable. He helped me find the right policy at the rate I needed. I would highly recommend Cost U Less in Elk Grove, the office was a pleasure to do business with, they definitely earned my business! Glad I stayed! read more

Going into Cost U less Insurance was an amazing experience. This is my first time getting insurance and all of the agents were so helpful and considerate, really taking the time to explain all of the policy's and helping me find the one best suited for me. Armando Ramirez was one of the best brokers I've encountered and I'm so glad Cost U Less was there to help me with my first experience buying insurance. read more

My experience with Kathy the "manager" at this location was hands down without a doubt the worst customer experience of my life. I was transferred to her to let her know one of her employees was laughing at my mom and making her feel uncomfortable. She spent five minutes telling me reasons why I could have heard him wrong or what he was laughing at in the background when he eve said to me "I apologize I shouldn't have laughed at her". Anyways she brushed it under the rug and then I said I did not want to finish my policy through her because she was not addressing the issue. She started being rude and yelling and talking over everything I was saying. I told her she was being so rude and that she is supposed to treat the customer like they are always right now yell at them. She says "I know that, I learned that in sixth grade". After all her comments I asked for her name. She said "no I already gave you my name at the beginning. That's right. SHE REFUSED TO GIVE ME HER NAME. For about five minutes I told her she has to give me her name which she still refused to do. The conversation escalated into a yelling match and that is when I hung up and made a call to the corporate offices. While on the phone with them she called back to give my her name and bosses phone number.( because she realized how dumb it was to not tell me I'm sure ) but obviously I had already found out her name. Since this experience two days ago she will not stop calling my phone to "finish the policy". Literally four times in a row she will call. Obviously sarcastically. Needless to say she is a pretty disgusting human being for some of the comments she made not mentioned. I feel very sorry for anyone who has ever had to work with her including her family. Also after my 7 years with cost u less I have parted ways and will be passing on my experience as I feel nothing was taken care of with this situation. Goodbye cost u less and the garbage employees you employee. read more