Pretty standard Costco. Lots of selection, food samples, and types of products. There are many cashiers as well as a self-checkout. There are a lot of sales on any given day. Clothes are pretty cheap, even well-known brands. The quality of the items is also pretty good. The eating area has the standard menu items including hot dogs, fries, chicken fingers, pizza and ice cream. The pizza slices are huge. Service is pretty quick even with lots of customers present. The tables are pretty dirty though, it doesn't seem like they get cleaned often. read more

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Plenty of parking in the lot if you come just before the peak hours ( ie Tuesdays from 4:30pm to 5:30pm). There is also street parking in the surrounding area. Makes for an easier way to leave Costco after shopping. Shelves are organized for the most part. Often cottage cheese is sold out I find but may just be my timing. The staff/ managers are very helpful. I'm a newer member and have had some trouble with my temp credit card and membership not scanning and managers have been quick to help each time. Once , instead of telling me to go to the back of another line, one manager just helped me at a register that was on the side via manager's override. No contempt or passive aggressiveness in dealing with my issue , just continued to help me out in a friendly tone. Decent areas to sit at the concession area. I find the newer system for self checkout ver efficient. If you have a cart of less than 25 items, a costco staff will scan all your times via scanning gun and all you have to do is scan your membership and pay. No need to scan each item again. Very efficient and simple ! I prefer that method other other checkouts. read more

This review is just to cover our Tire Center experience. I ordered winter tires online and immediately booked the installation appointment, which defaulted to 2 weeks after the order. The tires arrived about a week after they shipped. When my mom and I arrived at the Tire Center around 4pm, there was only 1 staff at the counter, and the line was rapidly growing behind us. I was quoted an hour for putting winters and swapping the rims so off we went to do some shopping. Maybe half an hour later, I got a call that said the car was ready. I was pleasantly surprised at how quick it was and happily we made my way back to the Tire Center. I must have missed the part in the call where I was supposed to go outside to pick up the car, because there was now a different service guy at the counter and he made it a point to tell me so.... Then I felt he was unnecessarily rude when asking about the name on the appointment - it was booked under my mom's membership and therefore under her name but I was helping her manage the process so I put my email address when making the appointment. So when I mentioned my mom's name, he kept insisting there was no car under that name. The installation appointment was under my mom's name so it made no sense to me why I would need to supply my own name when it was never listed anywhere. Eventually I hesitantly offered my own name and he seemed a bit sarcastic and said "there you go!" I still don't know how they switched my name and address under Member Information when it should show my mom's.... After this whole interaction, he didn't go over the invoice/receipt, which notes a 40km return for safety check; or how to register the tires for warranty; he just gave me the papers and went back to his computer. I had to ask where to pick up the car and I just left feeling belittled by the pickup experience. So in summary, thanks Mac for a great start to our Tire Center experience, but no thanks to the second guy for a disappointing finish. read more

Costco on 4500 Still Creek Drive, Burnaby, BC We come late to Costco around 6:30 pm. There were still having a lot of cars parked outside the Costco parking. Service: staffs were busy to pull the carts out from the parking to the proper spot Selection: Lot of choices for us to choose but my selections were not on sale. :) Costco on 4500 Still Creek Drive, Burnaby, BC We come late to Costco around 6:30 pm. There were still having a lot of cars parked outside the Costco parking. Service: staffs were busy to pull the carts out from the parking to the proper spot Selection: Lot of choices for us but our selection of fish were not on sale. We better pay our grocery and come back next time. read more

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I have been visiting this Costco for almost 15 years and it never disappoints. They have a good selection of products and the staff has been mostly friendly and helpful. They tend to always have all their food court items, unless you visit in the last 30-60 minutes before closing. Their poutine, pepperoni and cheese pizzas, chicken strips and fries, ice cream cones, sundaes, and the old turkey provolone sandwich are my all time favourite items! I never liked their old roast beef sandwich. Best times to visit for samples is usually weekends around 11-2 and weekdays around 11-5. Parking tends to be on the heavier side on weekends. Plan accordingly because you will likely spend anywhere from 5 to 25 minutes looking for parking. read more

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This is so sad. This is how the new world we live in, so disappointing and sad. Ive been buying costco macadamia nuts for years and years. Each new bag would normally fill this 64 oz jar to the brim. Now it fills a tad above 1/2. Pretty sure the price went up too. Pure greed. read more

Costco - New smaller bag - Wholesale Stores Near Me - Burnaby, British Columbia

A man was cleaning the lady's washroom without any note outside. When I was out from the toliet room man was cleaning the floor and I was very shocked thinking that I visited men's washroom. So terrible experience. No apology from the man at all. A professional etiquette requires that they ensure the area is empty, announce their presence, or place a "closed for cleaning" sign at the entrance. Health Canada should know about this. read more

we hit up costco around 4:30 pm on christmas eve eve, and it was exactly as wild as you'd expect. my partner spent a solid ten minutes circling the lot for a parking spot while i went in ahead to brave the madness. inside was total chaos, especially in the veggie cold room and grocery aisles. carts everywhere, people darting around like it was a game of bumper cars, but hey, that's part of the costco festive holiday experience, right? of course, we had to grab kirkland's famous rotisserie chicken (it's worth the trip every time), but let's be honest, we never leave with just the chicken. somehow, we've ended up with a squishmallow collection, an obsession with sweet maui onion kettle chips, and a stash of fever tree ginger beer. my latest is the st michel french butter cookies with sea salt. this time, i got what i needed and threw in a couple of pineapple macadamia mini bites, because...why not? honestly, costco is the kind of place where you can find a gift for pretty much anyone, snacks, books, toys, cozy blankets, random fun stuff. it's a one stop shop for all your last minute holiday needs. read more

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Let's be honest guys, what is the real reason that we all go to costco? Right, the POUTINE! I'm sure all of us Canadians have tried our fair share of poutine from many restaurants. Is it crazy that my favourite poutine is actually from Costco? It's true! The texture of the fries are thick, crispy, and perfect for withholding the heaviness of the gravy and cheese curds. The gravy and cheese curd portions are extremely generous. And to top it all off, the price is super affordable! Absolutely no complaints here. I also like to get the pizza, hot dogs, or chicken strips. I only took off 1 star because yes, it's a little stressful to sit there amongst the hectic crowds and chaos but that's just the nature of the beast that we know as Costco, haha. Anyway, I love the poutine and will continue to rave about it untl forever! read more

Costco - poutine and pop - Wholesale Stores Near Me - Burnaby, British Columbia

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This is still my go to Costco and I am recognizing some of the staff now. Some are darlings and very kind and helpful, others can be quite brusque and abrupt. That's probably a snapshot of life here, the good and bad, the high and low. The best time to go is right when it opens on weekdays. Easy to find parking, not overly crowded with shoppers, and no long line for check out. Now that life is back to normal, they keep changing the way checkout is done. There is a card scanner at the entrance now. Scan the card for the staff to check your photo and your face. So now they don't check card at the self check out line with that in place. I wish there is a portable scanner at the self check out so you don't need to carry the bulky or heavy stuff up to the counter to scan and put on the table. Recommend to go to the regular checkout if you have heavy and bulky stuff. You can leave those in the cart. Weekends are still very busy here. read more

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the go to for our groceries, furnaces, prescriptions, household furniture, deli foods, produce, appliances, vaccines, toys, snacks, sporting goods, gardening,...basically everything one may need. Most of my household spending goes to Costco! also props to the food court team! Look at this ice cream. I can get 2 of these vs a double scoop of Earnest ice cream! read more

Costco - Wholesale Stores Near Me - Burnaby, British Columbia

I like large parking space at this location. I came here many times and always have good experiences. It was not too crowded. Enjoy shopping here for those products that is not available in the USA Costco. read more

Costco - Wholesale Stores Near Me - Burnaby, British Columbia

Head straight to the food court for CHICKEN WINGS, CHICKEN STRIPS, or FRENCH FRIES, POUTINE STYLE OR WITH GRAVY - American Costco's don't have these! The food had no frills or thrills, but was filling. They call their soda "pop" here on the menu - so cute heh This location is clean and organized. Its massive parking lot is jam-packed. As usual, prices are fair and affordable. read more

Costco - Poutine fries from Costco'a food court - Wholesale Stores Near Me - Burnaby, British Columbia

Pharmacy: Very poor service. Unable to get through to a human. Most of the time calls go to the overflow mailbox.

There is this Asian guy named Ariel in this location who is so rude and angry. I'm not sure how these people end up getting a customer service job! He was making a fight when I tried to enter the return line and guided other people behind me to go ahead!! read more

I'm from Hawaii, and this is my first Costco visit in Canada, and I want this Costco in Hawaii! Similar to my hometown Costco (as seemingly the same as all Costco is major cities), it is usually packed and finding a parking space is the luck of the draw. The interior is exactly the same set up with the electronics in the beginning, produce and meats at the rear, and clothing in the middle. Everything was organized the same way. But the items this Costco offers compared to Hawaii is very different and have more variety. I personally prefer this Costco's items as there are more Chinese goods, and better coffee selections. I grabbed some Bird's Nest Soup, a giant jar of pork floss, and some vitamins. It even sells dried sea cucumbers! And the food court offers Hawaiian Pizza too!! Plus, Fried Chicken, Chicken Wings, French Fries, and Poutine!! Besides the great selection of items, the staff seems unfriendly and feels like they're zombies or robots. When I was checking out, the customer in front of me noticed and pointed at the the pork floss and just blustered, "what's that?" The cashier grabbed the jar, looked at it with a face of disgust and said, "I don't know. Looks gross. I wouldn't eat it." Wow...I easily heard that. What a b*tch! Her name is Danuta K. according to my receipt. Overall, this is just like any other Costco with items that is tailored to Vancouver Canadians, but it is all right for me. The staff serious needs some mouthwash or bleach for that one cashier and learn some manners! read more

Costco - Wholesale Stores Near Me - Burnaby, British Columbia

Always fun to shop at Costco. Staff are friendly and helpful. Try shopping during the weekday. Weekends are pretty hectic.

I usually avoid going to Costco because it's always so jam-packed in the parking lot and inside. It's so hard to get in and get out of any Costco location. But I came here recently to look for a few things that Costco has. I came to grab a few things, but I think my wait at the line up was longer than grabbing the items I needed. I am happy with the cashier I had, she was very nice and complimented me on the items I chose, haha. I'll come back to this location if I ever need to. read more

The parking spots are bigger than most Costco locations. I don't like where everything is placed in the warehouse but at least it's not a gong show like the Richmond location. I wish all the stores place the items in the same place so it's easier to find stuff. I don't usually go to this location but come here sometimes when we are in the area. I prefer the downtown and Richmond location . Only wish the Richmond location was less busy. read more

The prices at a Costco food court is already so cheap, I thought it would be slightly more at a Canadian Costco because of the conversion rate, but nope it's listed the same price meaning that it's cheaper for Americans like myself since the dollar goes further. Where can you still find a meal for $1.50 that comes with both the hot dog and drink. There are kiosks that you order and pay at and they'll call out your number, super easy system that doesn't require you to talk to anybody. There's a few items on the menu that we don't have in the states, such as poutine fries. Tell me about your experience if you've been here or is going to after reading this review:) read more

I go to Costco primarily for the food. It's the only place you can get fulfilling meals without paying the outrageous inflated prices charged by traditional outlets. This location does the job, but on my most recent visits, the point of sale kiosk has indicated that they are sold out of gravy and cheese curds on the side. However, they are continuing to offer poutine, so they clearly are not out of gravy and cheese stock. This makes about as much sense as selling out of pizza slices while still having whole pizzas available. What's next, running out of pop cups while still selling hot dog and pop combos? Not sure if this is a mistake or not. read more

Costco what happened to your customer services at checkout. Not The Customer Service that I was expecting. No I how are you. No have a good night or have a good day. Unprofessional customer service tonight. Costco you need to train your employees about customer service and how it make anyone feel great going to Costco day or night of we got customer service from you guys. You don't know what a person is going through and it might brighten peoples day if you'd just put more effort talking to people instead of being robots. Pathetic!!!!!! Don't even contact me ever. read more

Very disappointed in the customer service at the at StillCreek in Burnaby. Two weeks ago I left a notebook in my cart at Costco. When I was on the ferry heading home I received a nice phone call from a gentleman saying they had found my notebook and he asked d when I could come back and pick it up. I said I was on the ferry heading home and I usually make it out to Costco a couple times a month and that I would be there in two weeks to pick it up. He said sure, that they would hold it for me. Today I went back there expecting to get my book only to be told that they no longer have it and that they had disposed of it. I tried to explain that the gentleman said they would hold onto it until I retuned in two weeks time. Customer Services only comment was is that I should have digitized all my notes. Not very professional. read more

I have to give a shoutout to this Costco. I came here on March, Friday 13th at 9am (when they open). With everything that has been going on with the COVID-19 the staff has made incredible changes to the store and has trained and gotten more staff members on the floor. Yes the line was long but everything was extremely well organized and everyone of the staff members new exactly what to do and how to direct you. I have never seen a store this organized. They were fully restocked and had staff members making sure that people were not cutting lines. I have always loved Costco and will be coming back to the Burnaby location. Tip: the lines slowed down at 10:30 and there were not as many people coming in. The inside will still be really full. It you want toilet paper I would come around 8:30am to line up so that you can get out right away. All the registers are open so the lines might seem long but they will move very efficiently. read more

Costco - $9 hand sanitizer - Wholesale Stores Near Me - Burnaby, British Columbia

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Yess I lift my hat to Costco for keeping the hotdog at $1.50, not much of a review but with everything the store has to offer I really think they know what people want and need, especially around Christmas time and to top it all off, it just made my day read more

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Costco always stocks high quality food, produce, clothes and goods at fair prices. Their return policy is excellent, so MY policy is "buy now think later." This location is busy as hell on weekends. You're better off parking on one of the side streets and walking in, if you can manage. They give out free food samples, mostly during peak hours. This can be anything from chips to meats and cheese. If it's something that needs to be cooked, it may or may not be worth the wait... They'll also occasionally give out some home goods like one-time-use laundry detergents. Some of my routine purchases are: 3 pack of 1L almond milk, bag of kale super greens, flat of 15 eggs, and cans of coconut water. If you're unfamiliar with Costco, they require a membership. Standard membership is $55/year and pays for itself pretty quickly. That gives you 2 cards - as long as you're at the same address, and yes, they will check. Being a membership, they know all of your purchases. The upside of this is that you receive specific re-call notices and information about products you've purchased. Edit: Re: Gift card policy. You used to be able to avoid buying a membership by using gift cards, but they've closed this loophole now. Thanks Janice H for this: "Gift cards are not available anymore like they used to be. They issue a cash card which is like a temporary member card which can be used 2 times throughout the year to see if you want to be a member but if you don't spend all the money on the card they don't give change so make sure you spend it all." read more

Costco - "What is this, a desk for ants?" - Zoolander - Wholesale Stores Near Me - Burnaby, British Columbia

Maybe I'm confused here but why is this Costco so busy on a Tuesday 1PM? We waited 20 mins for parking in the area. I couldn't believe the amount of people that were shopping at Costco on a weekday compared to the US. Definitely eye opening experience for sure. We did pick up a few things to drive back in the US as it was cheaper for us. Still very confused by the parking and the large crowds on a weekday. read more

Costco - Self check out - Wholesale Stores Near Me - Burnaby, British Columbia

No forks,no table salt and no limes. Asked and looked up and down every aisle. Not much on sale.

Speaking from the perspective of an American... I like going to chain stores in other countries, like 7/11 or... Costco. I'm a big fan of the food courts at Canadian Costcos, as there are some differences. For example, they offer hawaiian pizza as an option - with Canadian bacon of course. With the U.S. dollar is strong, this is a great cheap meal stop! At $4 CAD, the poutine is a great deal especially for the serving size. I had no issues sharing with 1 order with my family of 4. The frites here are actually quite good - they're thick and crispy, which makes them a great pairing with the gravy. Costco's gravy is really savory, but not too thick. They're also generous with the cheese curds - this time around the curds were huge! Not only do they have cheap and delicious poutine like all Costcos in Canada... but they also have hot and delicious chicken wings made fresh from the fryer! I think that's unique to this location, as I haven't seen it at the Surrey or Richmond locations. I'm not talking about the chicken strips (which also look good), but they actually sell fried chicken wings! A single order is about 10 wings for $7, so 70 cents each. We got the bucket of chicken wings for $20 (around 40 wings) - it ended up being around 50 cents a wing (even cheaper when you consider the US dollar conversion). Plus each wing is big and meaty. I've been to pubs around Vancouver that do the 35-50 cent CAD deal, but these are the best bang for the buck compared to the scrawny chicken wings you typically get. They're served with a side of sauce (buffalo or BBQ), but they're quite stingy with it. A single order will give you 1 sauce, while the bucket will let you have 2 of any sauce. The concept is clever since you can dunk as much buffalo sauce as you want on that chicken wing. I stuck with the buffalo sauce - had a great savory kick, but all in all it wasn't too spicy. In terms of the actual store, I do like exploring what they have to offer... Cadbury chocolate? Chocolate quinoa bites? Swiss chocolates? Chocolate croissants? Needless to say we came brought back a lot of chocolate. I was even impressed that their clothing included Tahari pants (an expensive brand sold at Macy's usually) and we even scored Kate Spade New York blankets for $22-30 CAD! Such a steal when those blankets were like half off what you'd find at the department store. Costco is always a fun visit... bare in mind that all Canadian Costcos only accept MasterCard credit, otherwise you'll have to pay debit. read more

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Cashier staff and manager basically got treated poorly by an arrogant customer who did not apologize for her mistakes making everyone wait as her groceries had to get rung through three times cuz she didn't believe the amount was correct unbelievable it was all caused by her first mistake which made the whole situation difficult and then she snapped at me rudely when i tried to help and talked down to the staff like they were all too stupid Staff should have opened another till and helped us move all our groceries but instead we and another couple had to put all out groceries back in the basket line up all over again in another long line all because her this is why i avoid costco read more

I would have not even given 1 star for Costco store located at 4500 Still Creek Drive Burnaby based on the experience I had couple of days ago. Since my son has a Cosco member card I bother getting one because he shop at Costco once in blue moon due to things are much more Expensive at Costco than other local groceries stores where you don't need to pay annual membership fee to shop and buy bulk. 2 days ago my son could not go with me to buy couple things at Costco so I went to Costco Burnaby to buy for him since I live around that area, as soon as I scan the card I was asked is that your card, I said no, its my son's card and I continue saying if you want I could show my ID to compare the last names, but right away that Indian lady said oh no you can't use your son's card and called the store manager, few minutes later 2 Asian guys show up, without representing by their names and title one of them starting to ask questions while other one standing like his bodyguard and treated me like I'm criminal trying to steal stuff in that store, I told him the same again if you want I can show my ID compare the last names with my son's membership card, but that wasn't enough for him instate he asked me if I could drive with my son's Driver Linsence, seriously I found that was one of the Stupidest common/question that he compares BC Government Issued Valid Driver Linsence with Stupid Cosco Membership card, anyway I left and went buy those stuff at Walmart near by. I want to say this though that I don't get the whole Costco concept that you have to pay annual fee to shop there? If I compare Cosco prices with Walmart for groceries and Ikea or Brick for Tv, furniture etc. I bet you that I could shop lot cheaper without paying for a stupid membership fee annually to shop at Costco. read more

I usually love going to Costco, but I had a scary experience there today. Refer to the picture caption: Run, don't walk when you see this man. Avoid this man at all costs unless you want to get yelled at! This man was at the Costco Tire Centre waiting and I went to stand beside him. I know he was there before me, but when the centre's employee asked if we had an appointment and he didn't say anything, I spoke up and said yes, I had an appointment. At that moment, he started to get aggressive and raise his voice and said he had an appointment as well. I told him to go ahead, but he did not move towards the counter. Instead, he stayed where he was, turned to me and started to raise his voice at me saying that he was here first. I told him that I know and once again told him to go ahead. My dad who was sitting in the bench inside the centre had to get up and come over to tell him to go ahead as well. He finally made his way to the counter and was still mumbling under his breath about minorities. I was definitely scared that this man would harm me as he did raise his voice and spoke in an aggressive way before my dad stepped in. It felt like he was looking for a fight despite me telling him to go ahead. It would have been great for the employee to speak up and to tell the man to come to the counter instead of just standing and watching the whole ordeal. read more

Costco - SHOPPERS BEWARE! Run, don't walk when you see this man. Avoid this man at all costs unless you want to get yelled at! - Wholesale Stores Near Me - Burnaby, British Columbia

I was coming in to get a new pair of prescription eyeglasses after seeing my optometrist. The optician Dalena was very helpful and made sure that I got the customer service I needed. She was very careful checking everything twice and didn't rush in examining if my Silhouettes would fit my face properly. We discussed transition lens colours and she also knew my needs as a returning customer that I needed lighter thinner lenses for my comfort. This shows attention to detail and understanding the customer's needs. I highly recommend you ask for her to help and this Costco location is very lucky to have her. The company should consider doing what they can to ensure she is retained and able to provide great service to future Costco customers. read more

Finally tried their fried chicken here. It says chicken wings but actually came with a combo of drumsticks and wings. $19.99 for 30 pieces of a regular chicken wing/drumstick size - no crazy big sizes here. The cafeteria is well organized at this location. This seemed to a popular item for a Monday night as it took about 15 mins to get my order but when it arrived it was nice and piping hot. After getting home it was still hot to eat so it was still really good. They threw in some dipping sauces consisting of barbecue and hot sauce. The hot sauce was actually surprisingly good - like a slightly thicker Frank's red hot. I'd love to get them again. After about my 10th wing I had to stop for that dinner. It's simple, it's good and relatively a good price. read more

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Burnaby willingdon costco Thanks to Herb. his service was great. he was super friendly and helpful read more

I find this location less friendly than the one in Richmond. It's not just one employee it's like the entire staff. Just. Different. Very different feel. And they insist on membership card flashed to them during entry. Richmond kinda just shrugs it off most of the time. (You kinda gotta have the membership. To PAY for the stuff so I really don't get why they make such a fuss at the BURNABY location at the entrance) The return policy is also more lax at Richmond. They don't even ask why Burnaby does ask but you're not obligated to answer it. The stuff sold here in Burnaby in the PREMADE department is also different. A few times we went we could not find the chicken penne Alfredo which is my FAVOURITE dish. I pretty much buy 3 pans at a time when I'm there just to freeze them for busy work weeks The LINE UPS are quicker at BURNABY than Richmond though. Interestingly. And the Burnaby food court line up is much shorter consistently every time so far. Parking seems to be also easier to find. At the Burnaby location. Richmond simply really needs more parking. Not kidding. And yes I know. Their lot is already massive. But. It's Costco. read more

Here's a quick way to understand Costco pricing so that you can best take advantage of deals: Prices that end in 97¢ have been marked down from the regular priced items, which end in 99¢ Odd pricing, such as 79¢, 49¢, or 89¢ are specially priced items that Costco got a deal from the manufacturer. An asterisk * on the upper right side of the sign means that the item won't be reordered. Better buy now, before it's sold out. 88¢ or .00 endings are manager markdowns often used to move a product very fast. read more

Costco - Hot dog and a pop for $1.50 - Wholesale Stores Near Me - Burnaby, British Columbia

Finally tried the wings after reading about all that online hype. To be honest, the wings are actually only mediocre. My heart was crushed when I realized I would not be leaving a better person. At $7 for 1lb (14 wings ie 50c each), it's not exactly cheap either. Many other neighbourhood pubs would have a better deal, along with better ambience and a half-decent beer selection. There are also sauces available (BBQ and hot), but sometimes they only allow for 1 container of sauce per order of wings. Another strike. As much as it pains me, I cannot recommend these wings. Stick with the hot dogs, gravy fries, and ice cream. Oh well, knock one off the bucket list. read more

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I've been to many Costco's in the states and in Canada. I couldn't find an item that I bought a few weeks ago and when I asked several different employees about the location as it may have been moved - their answer is "haven't seen it for quite some time now". Really?!? I had the same response a few months ago. Is this something you are taught during training!?! Went over to returns desk and they told me to go back and talk to a supervisor which is also what the cashier said. Hmm... cant find one! Plus items on your special flyers of the month are sold out but my fault for going near the end of the sale. If there was a negative star - this Costco would get it and less. Only positive is they still have the seniors early hours. read more

Costco's going to take over the world soon! Out of all the Costco's in Vancouver, Richmond and Burnaby, this is my favorite one. The products are usually well stocked and everything is generally in order. The parking spots are huge and I don't have to worry about terrible drivers not being able to park their cars inside 2 straight lines. The deli foods are always fresh and easy to prepare when I don't feel like cooking at home. Now onto the food court. I love grabbing a quick lunch here since they have added a pecan apple salad to their menu. Their prices are pretty darn hard to beat. I don't think I can purchase food and cook them at home at those prices. $5.99 Apple pecan salad and $1.99 hotdog and drink. DONE! read more