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    Costco

    3.7 (61 reviews)
    Open 9:30 am - 7:00 pm

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    Mike B.

    This may be a slightly different type of review as I'm sure most already know Costco's quality and great product offerings. This review will focus on an order of a oven/microwave combo and their customer service. When our wall oven/microwave stopped working, we began shopping for a replacement that preferably could drop right in the existing opening without any cabinet modifications. We shopped all over Grand Rapids as well and we were surprised to find Costco had the exact model we were looking for at a dramatically lower price. In addition, delivery and installation was included. I was a little nervous ordering this way but went ahead. I placed the order and in less than a week, the oven was delivered followed by the installation a day later. Unfortunately the oven was defective so I had the option of a refund, replacement or a repair. Repairing was definitely not an option for us especially on a brand new oven and I didn't want to begin shopping all over so we opted for a replacement. Amazingly the team at Costco worked some kind of magic because the new oven was delivered and installed five days later. Costco communicated with me many times updating me during the process (shipped from manufacturer, arrived at Costco warehouse, earliest possible delivery, earliest possible installation, etc.) Really, their communications were extraordinary and over the top from what I expected from such a large organization. The installers who are independent contractors who don't work directly for Costco were also amazed as they do installations for other stores. They said a replacement usually takes much longer. I've long been a huge Costco fan. This experience made me an even bigger one.

    Roast beef sandwich
    Devin C.

    Roast beef sandwich ($10) I usually get something from the food court every time we go to Costco. New item? Hell yeah. Definitely pricey for Costco but I think it was worth the try. I really enjoyed the bread and the sauces they used. The sauces (don't remember what they were, a honey mustard and a vinaigrette maybe?) had great flavor and added a good touch of acidity that a lot of other sandwiches lack. Definitely better than other $10 sandwiches you can get. Yes this is a food review for a Costco. Speaking to the business at large, this place is excellent. Staff is always so kind and helpful, I've never had a negative experience with them. Other customers... I can't say the same about them.

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    8 years ago

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    15 years ago

    This is the least crowded Costco in all of Michigan. The staff is nice, and the price is right.

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    12 years ago

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    11 years ago

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    11 years ago

    Best customer service around. Everything can be returned, no questions asked. Prices are great and the quality is top notch.

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    10 years ago

    always something new to see and you can't beat the prices at the food counter. Lunch or dinner is good, easy and inexpensive.

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    11 years ago

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    Page 2 of 2

    Ask the Community - Costco

    Review Highlights - Costco

    I was a member of Sam's for about 20 years and just joined Costco a couple years ago.

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    Sam's Club

    Sam's Club

    2.4(22 reviews)
    0.9 mi
    $$

    After doing some shopping at Sam's, my wife and I decided to get some food at the cafe. The line…read morehad about 7-8 people waiting so we decided to order with the app. I had not used the scan & go to purchase something from the cafe. I found it an easy straightforward process. We were able to get our food before we would have placed our order! The food was good for being fast food. Now if Sam's could add a dressing room to try on clothes and therefore avoid returning items, that would be great!

    I mainly use Costco but when the opportunity came to join Sam at a greatly reduced rate, I figured…read more"why not"? The big attraction I saw was the ability to save on gas when we travel as it seems we come across more Sam's Clubs than Costco when traveling. (One of our cars uses premium which is often $.40-75/gallon less than local stations. At that rate, it wouldn't take long to break even. So we joined and toured the store. To put it in hotel terms, Sam's is a Day's Inn and Costco is a Marriott or Hyatt. Just my opinion-the store doesn't seem clean. Merchandise is piled haphazardly, the meats looked horrible and while many of the brand name foods appeared fine, (i.e. Heinz Ketchup) I could not imagine buying anything more than gas or some type of hard goods (i.e. furnace filters) at Sam's. I enjoy all the samples at Costco and have actually had lunch on samples. Again, nothing where there was open food seems appealing or clean. We did buy a couple items and here is where the nightmare began. Once you pay, there are two aisles to exit. They fill up quickly. Like Costco, Sam's checks receipts but they go one step further by randomly scanning items in your cart. It took us nine minutes to exit the store after paying as the scanning device either wasn't working properly or they found a problem with customers in front of us. No way to get out! Unless I really see the gas advantage, this will become a cheap, one year experiment.

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    Costco - grocery - Updated September 2026

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