Jasmine was a wonderful audiologist and fitted my hearing aids perfectly. She has great attention…read moreto detail and a very nice way of making a seamless transition to my first pair of hearing aids. The rest of the staff is also very helpful and friendly making it a great experience all around.

I have reconsidered my negative review (see prior) and am now reversing gears. The fact is that the…read moreBerkeley Hearing Center was the only place that responded when I was referred by Stanford as a semi-emergency (I had Covid with a sudden hearing loss that required evaluation). The receptionist couldnt' have been nicer but the specialist that I saw was clearly taken aback when I informed her that I had active Covid; I really can't hold it against her that she terminated the appointment. I would love to go back to these folks when the need arises.

I've worked with Dr. Storm & the Blue Sky Hearing team for many years now. The office is always…read moreprofessional, organized and ensures a high commitment to ensuring a phenomenal customer experience. Dr. Storm is kind, patient, intelligent and focuses on ensuring she's up to date with the latest and greatest technology and literature in the field of audiology. I highly encourage and recommend this office and Dr. Storm to anyone in search of an Audiologist.

Suzanna Storm is warm, smart, and experienced. She's excellent at tweaking hearing aids. I…read moreappreciated her thorough instructions on how to get the best hearing in a variety of settings. She listened carefully to my first-hand reports and adjusted to maximize clarity. It took two tries to select the best devices. She based her choice on tests which were, in my case, imperfect. I have no hesitation in recommending Susanna Storm. She and her front-office staff person are a joy to work with.

Just a quick note about about Jessica. I've taken my mom to this Oakland location a few times…read more Jessica has always been compassionate and helpful. Even when I know she has been a bit stressed out, Jessica has always been understanding and supportive. Recently when my mom lost her hearing aids and we were looking at replacing them, Jessica was gracious. Thank you Jessica. Matt says if you or a loved one may need hearing aids, drop by and see Dr. Crookston and Jessica.

Called to inquire about appointment for ear cleaning - they are not accepting new clients. I was…read morereferred to my Primary Care for this service. I mentioned that's not on their website (or voicemail) that they aren't accepting new patients and the response was "we don't update it every day". Would have been nice to know if and when new patients are accepted. I reached out to a specialty office for a speciality service - based on their website/Yelp/Google that's what they offer. If I wanted to utilize Insurance through my Primary Care Doc that's the route I would have taken. I love supporting local businesses over huge corporations, and would have been happy paying out of pocket for services as it relates to my ear health. This will not be a local business I suggest working with.

I have met with audiologist Randy 3 times now. most recently he tested my hearing and it was the…read moremost comprehensive test I have ever received, having worn hearing aids for 20 years now. the cost is higher than Costco but he provides a caring and comprehensive service. He listens. I am able to see his computer screen while he does the testing and sound testing. This is a good place and Ruth, front office, is great.

I went to their office to pick up a hearing aid that had been repaired. Before that, however, they…read moredidn't call me when the repair was completed (as they said they would). I arrived at the office 5 minutes before my scheduled appointment and was kept waiting for almost an hour. The audiologist was barely apologetic, dismissive of me and my questions, rude, and suggested a process to me in front of others that would have best been made in private - it bordered on unethical. Anyone can have a bad day, but this was unacceptable.

Wow! One of the most pleasant doctor visits ever. Emily at the front desk is AMAZINGLY FRIENDLY…read more With a smile, takes care of submitting all paper work to insurance (my insurance requires that I do this after having made payment). And Dr Storm is just as friendly. She followed up with emails providing links to give me more detailed answers to questions I had asked at my visit.

Really cool and helpful! Beautiful establishment with water and excellent customer service! Clean…read morearea and helpful staff members who really listen to your concerns. Thank you, Blue Sky Hearing!

I want to be charitable in writing this review. I believe that Jennifer and Deanna at Bay Area…read moreHearing Services (BAHS) did their absolute best to provide a good service experience, but unfortunately they failed at doing so. They were friendly and tried to be accommodating, but my experience there was ultimately very disappointing. Prior to coming to BAHS, I had worn a pair of Signia Silk 7x CIC ("completely in canal" = virtually invisible) hearing aids for five years, which were provided to me by an excellent local provider. I was very happy with them, but they were now old and rather obsolete. Unfortunately, my health insurer now requires that patients work through a hearing reseller called Amplifon rather than directly with hearing aid providers, and my previous provider does not work with Amplifon. Amplifon therefore referred me to Bay Area Hearing Services. Here are the reasons for my disappointment: 1. Although it had been over half a year since my last audiogram, Deanna declined to perform a new audiogram prior to fitting me with hearing aids, because "your previous audiogram is probably good enough" (!) This means that even though they were offering me new hearing aids made by a different manufacturer, serviced by a different provider, and with a completely different hardware profile from my previous aids, they did not intend to test my hearing at all in order to fit them. 2. Although BAHS is in the Amplifon network, BAHS staff are not proficient in Amplifon's processes and procedures. Jennifer did not know how to use Amplifon's software interface at all, and Deanna had a considerable amount of difficulty navigating it. 3. Most disappointing by far is the fact that the hearings I was ultimately sold turned out not to feature ANY of the features or benefits that Deanna had promised when she was offering them to me. NOT ONE. I had stated from the outset that I was only interested in CIC hearing aids. I did not want a device that was visible from the outside. Deanna had recommended the Nexia 9 hearing aid, manufactured by a company called ReSound. She spent several minutes presenting a demo of the Nexia phone app, highlighting features like bluetooth, wireless operation, volume and balance control, telehealth remote adjustment and customizable hearing programs. BAHS did not have demo hearing aids on hand to demonstrate these features, but Deanna assured me that the hearing aids she was selling me would include all of them. Delighted with the demo, I proceeded to have wax casts made of my ears and paid for the hearing aids. Deanna gave me a brochure detailing the features of my new hearing aids, and sent me on my way. Shockingly, Deanna phoned me back about half an hour later (while I was in the car driving home) to admit that in fact, the hearing aids she had sold me had NONE of the features she had demoed and promised. NOT A SINGLE ONE. They were not wireless, did not have bluetooth, did not work with an app, and had only pre-defined programs that could not be customized. They did not feature a volume control or balance control. They did not support telehealth remote adjustment. The programs could only be changed by removing each hearing aid from the ear and pressing a button on it, then doing the same in the opposite ear. THE BROCHURE SHE HAD GIVEN ME WAS FOR A COMPLETELY DIFFERENT MODEL OF HEARING AID (and was also outdated, it turns out). Even this information was relayed to me in an inaccurate and piecemeal fashion, and it was only after a follow-up call the next day that Deanna clarified for me the inaccuracies she had conveyed in the previous call. 4. When it became clear that this was what a less charitable customer might call a bait-and-switch, I asked the phone receptionist to cancel my order and refund the money to my credit card. (It was now Friday afternoon.) Unfortunately, the receptionist told me there was no one in the office who knew how to cancel an Amplifon order or process a card refund, and that there would not be until Monday or Tuesday. I ultimately had no choice but to phone Amplifon's corporate office in Minneapolis and process the refund through them -- a process which took about an hour and required my speaking with three separate individuals. Had I not succeeded in doing this, I would have had to file a claim with my credit card issuer. I can see that there are many very positive reviews for BAHS here, and I believe all of the reviewers when they say they had an excellent experience there. I'm confident that most of BAHS's customers do not come through Amplifon and do not specifically request a CIC hearing aid, which may be why they may not experience the frustrations that I did.

I can't express how amazing Deanna really is!! She truly an angel!! My mom has Alzheimer's/…read moreDementia and is not able to go in but let me tell you she goes above and beyond and is always willing to help us. Without her my mom would not be able to hear. I would definitely recommend her to everyone!! Not to mention her staff is always so welcoming. They're all awesome!!!

Terry T bailed on these clowns two years ago. They're still going through temp replacements.read more

So I'd take my review with a grain of salt because I don't think I'm the average clientele here - I…read moredon't think I need a hearing aid (yet?) but I think the customer service experience I received sloppy but kind. I just think this place wasn't for me or my ear issues. Again, the staff was very nice, but I was paying out of pocket for an ENT appointment that lasted all of about 8 minutes and was charged twice. (I'm sure it was just a simple clerical mistake but I'm self employed and don't make a ton of $ so the double charge affected my weekend). I called the office but they're closed on the weekends. Anyway, after the 8 minutes ENT suggested that I probably have nerve damage in my ear. I was hoping it was just wax or an ear infection, but there's no way of knowing without having a nerve test done. Even so, I cancelled my appointment for the following week and notified them of the double charge in a voicemail because I had to leave town unexpectedly - and on Monday I received a voicemail to confirm my appointment I thought I had cancelled. So I left another vm and sent 2 emails since I was still out of town. The double charge went away (I also contested it on my account), but I never received a call back to confirm. While out of town I ended up going to a holistic doctor and she seemed to think my problems came from my tweaked neck and could be somewhat improved with holistic treatment, chiropractic and acupuncture. Since my issues aren't severe - I will probably go that route when I get back home. So again, I'm sure everything would have been resolved at its own pace but as a first time customer the experience was enough to make not want to return.

The kindest people I have ever encountered! There was a mix-up with my initial appointment, but…read morethey were very accommodating and apologetic. Darren went above and beyond to help me hear better. He took great care of me, selecting the best option for my needs. He answered all my questions, provided helpful tips, and patiently showed me how to use my hearing aids. He also reviewed which aids my insurance covers. Simply fantastic. Highly recommend!

Care Quality, friendly staff. If you live in the bay area and need hearing aids advice or a new…read moreone. This is the place to come to. One more thing, they really fo turn your within 24hrs. Helen Bermudez