Jasmine was a wonderful audiologist and fitted my hearing aids perfectly. She has great attention…read moreto detail and a very nice way of making a seamless transition to my first pair of hearing aids. The rest of the staff is also very helpful and friendly making it a great experience all around.

I have reconsidered my negative review (see prior) and am now reversing gears. The fact is that the…read moreBerkeley Hearing Center was the only place that responded when I was referred by Stanford as a semi-emergency (I had Covid with a sudden hearing loss that required evaluation). The receptionist couldnt' have been nicer but the specialist that I saw was clearly taken aback when I informed her that I had active Covid; I really can't hold it against her that she terminated the appointment. I would love to go back to these folks when the need arises.

I've worked with Dr. Storm & the Blue Sky Hearing team for many years now. The office is always…read moreprofessional, organized and ensures a high commitment to ensuring a phenomenal customer experience. Dr. Storm is kind, patient, intelligent and focuses on ensuring she's up to date with the latest and greatest technology and literature in the field of audiology. I highly encourage and recommend this office and Dr. Storm to anyone in search of an Audiologist.

Suzanna Storm is warm, smart, and experienced. She's excellent at tweaking hearing aids. I…read moreappreciated her thorough instructions on how to get the best hearing in a variety of settings. She listened carefully to my first-hand reports and adjusted to maximize clarity. It took two tries to select the best devices. She based her choice on tests which were, in my case, imperfect. I have no hesitation in recommending Susanna Storm. She and her front-office staff person are a joy to work with.

Hearing aids These folks are just great…read moreI've never felt in safer hands! Hearing loss is a big deal for me They worry with me!

I've been going to Center for Better Hearing, now Kenwood Hearing Centers, for over 10 years. Until…read morejust now; my experience was really good. That changed. On recommendation I ordered acrylic extensions to house my hearing aids. (extensions allow deeper placement of the hearing aid into the auditory canal.) The soft, plastic extensions deteriorated, peeling, then cracked in half in just a few days. The salesperson, Joanne Brenner, ordered a 2nd set of extensions, also made of soft plastic. The 2nd set failed just like the first. This time I told Joanne to order hard acrylic instead of soft plastic. During these weeks; I went without hearing aids. When I asked the receptionist at Kenwood Hearing; she told me Joanne had ordered them, that "it just takes time to make them". After 2 weeks, not hearing from Joanne, despite sending several emails and leaving messages; I chose to see an accredited audiologist at Stanford Audiology who contacted the manufacturer, Oticon. Oticon told him there weren't any hearing aid extensions on order for me. He immediately ordered hard acrylic ones, and said he only used hard acrylic for his patients because "the soft acrylic is known to deteriorate." I suggest, if you go to Kenwood Hearing in El Cerrito Plaza, that you avoid Joanne Brenner and choose someone who won't demonstrate indifference to your hearing needs, nor leave you without usable hearing aids indefinitely.

I've called the Oakland location 4 times now to ask when my hearing aids will arrive. Receptionist…read morepicked up one time, said she'd look into this and get back with me. She never got back with me. Called 3 more times on 3 different days. No return calls. Total silence. Guess they might arrive next week, next month, or next year.

Poorly managed. I was steered to CEID by my ENT specialist. My insurances (Medicare and MediCal)…read moreevaluated my hearing test and allowed me one aid for my right ear. It took me an inordinate amount of time to finally get the aid into my ear. This year I'm waiting for an aid for my other ear. The appointment was September 14. I received a call the week before telling me that the aid had not been received and that I'd receive a call when it arrived. No call so far. I've met three audiologists who are thoroughly professional, pleasant and courteous, but the administrative staff is lacking basic business training. If you can find another source that you can afford, I recommend to looking into it.

Just a quick note about about Jessica. I've taken my mom to this Oakland location a few times…read more Jessica has always been compassionate and helpful. Even when I know she has been a bit stressed out, Jessica has always been understanding and supportive. Recently when my mom lost her hearing aids and we were looking at replacing them, Jessica was gracious. Thank you Jessica. Matt says if you or a loved one may need hearing aids, drop by and see Dr. Crookston and Jessica.

Called to inquire about appointment for ear cleaning - they are not accepting new clients. I was…read morereferred to my Primary Care for this service. I mentioned that's not on their website (or voicemail) that they aren't accepting new patients and the response was "we don't update it every day". Would have been nice to know if and when new patients are accepted. I reached out to a specialty office for a speciality service - based on their website/Yelp/Google that's what they offer. If I wanted to utilize Insurance through my Primary Care Doc that's the route I would have taken. I love supporting local businesses over huge corporations, and would have been happy paying out of pocket for services as it relates to my ear health. This will not be a local business I suggest working with.

Excellent service from Dr. Sierra Parini. Mom is 91 and her hearing aids were squealing and after…read morea shower one night she couldnt hear at all. We quickly got an appointment where Dr Parini cleaned her ears, made adjustments and repairs so when we left, mom could hear again. She is also very knowledgeable of how to navigate the Kaiser system and helped us with a plan for future care. We paid out of pocket since Kaiser will take much longer to be seen and mom couldnt wait that long. Absolutely worth it!

I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

I am so impressed with the assistance I've received from the staff, and the product I purchased has…read morebeen amazing for improving my hearing. They don't look at you as a one-visit customer; instead, they foster an ongoing relationship to make sure everything works as intended. Highly recommended.

This is a great business. Ray and Jess really take care of you. Highly recommended!!!read more

So I went to another highly rated place to get molds for monitors prior to coming here. From the…read moreinitial call all the way through it was night and day different!! The secretary was friendly and helpful, I particularly appreciated when I was asking here some technical questions about the type of material used in the molds ,the monitor manufacture was very specific in what they need,she didn't know and said so and then replied when she was sure so as not to waist my time. When I showed up for my appointment they were very friendly and helpful and I was out the door in 20min. I received my monitors a week ago and they fit perfect! If you need ANYTHING involving your hearing I strongly suggest going here. They really care about people and over profits. I would go to them again without a second hesitation.

Dr Gil and Holly assistant are very courteous, professional.Class act businessservicing seniors in…read moreRossmoor and younger people struggling w hearing issues.Very safe CoVid conscious business.

Now that I'm finally "at that age" - older dude that is becoming slightly battle worn after several…read morelate-life knee surgeries - I couldn't be more blessed to have found Dr. Beale. PCPs in general are a challenge to find in my area, and thankfully she "appeared" just at the right time. I've hit have period where symptoms and remedies can interact, overlap and confuse and Dr. Beale is a star for identifying cause and untangling treatment and drug interactions. Upbeat, proactive and positive, I'm confident I've found a partner for the third chapter in my life.

I started seeing Dr. Beal as my primary care physician earlier this year after switching insurance…read morein February. I was dealing with several new medical diagnoses at the time--which is never ideal when transitioning to a new doctor--but Dr. Beal has been absolutely incredible. This is my first experience with a provider outside of Kaiser, and I can honestly say I've never felt so heard or understood by a doctor. I used to think the doctors on TV who really get to know their patients were fictional--but not with Dr. Beal! She takes her time, never rushes appointments, and genuinely listens. She encourages questions and never makes me feel silly for asking anything, no matter how basic it might seem. Dr. Beal is working with me to build a care plan that actually fits me--not a one-size-fits-all solution. I'm honestly so thankful that I had to leave Kaiser, because it led me to her. Highly recommend!