The kindest people I have ever encountered! There was a mix-up with my initial appointment, but…read morethey were very accommodating and apologetic. Darren went above and beyond to help me hear better. He took great care of me, selecting the best option for my needs. He answered all my questions, provided helpful tips, and patiently showed me how to use my hearing aids. He also reviewed which aids my insurance covers. Simply fantastic. Highly recommend!

Care Quality, friendly staff. If you live in the bay area and need hearing aids advice or a new…read moreone. This is the place to come to. One more thing, they really fo turn your within 24hrs. Helen Bermudez

Just a quick note about about Jessica. I've taken my mom to this Oakland location a few times…read more Jessica has always been compassionate and helpful. Even when I know she has been a bit stressed out, Jessica has always been understanding and supportive. Recently when my mom lost her hearing aids and we were looking at replacing them, Jessica was gracious. Thank you Jessica. Matt says if you or a loved one may need hearing aids, drop by and see Dr. Crookston and Jessica.

Called to inquire about appointment for ear cleaning - they are not accepting new clients. I was…read morereferred to my Primary Care for this service. I mentioned that's not on their website (or voicemail) that they aren't accepting new patients and the response was "we don't update it every day". Would have been nice to know if and when new patients are accepted. I reached out to a specialty office for a speciality service - based on their website/Yelp/Google that's what they offer. If I wanted to utilize Insurance through my Primary Care Doc that's the route I would have taken. I love supporting local businesses over huge corporations, and would have been happy paying out of pocket for services as it relates to my ear health. This will not be a local business I suggest working with.

Jasmine was a wonderful audiologist and fitted my hearing aids perfectly. She has great attention…read moreto detail and a very nice way of making a seamless transition to my first pair of hearing aids. The rest of the staff is also very helpful and friendly making it a great experience all around.

I have reconsidered my negative review (see prior) and am now reversing gears. The fact is that the…read moreBerkeley Hearing Center was the only place that responded when I was referred by Stanford as a semi-emergency (I had Covid with a sudden hearing loss that required evaluation). The receptionist couldnt' have been nicer but the specialist that I saw was clearly taken aback when I informed her that I had active Covid; I really can't hold it against her that she terminated the appointment. I would love to go back to these folks when the need arises.

I am so impressed with the assistance I've received from the staff, and the product I purchased has…read morebeen amazing for improving my hearing. They don't look at you as a one-visit customer; instead, they foster an ongoing relationship to make sure everything works as intended. Highly recommended.

This is a great business. Ray and Jess really take care of you. Highly recommended!!!read more

Wow! One of the most pleasant doctor visits ever. Emily at the front desk is AMAZINGLY FRIENDLY…read more With a smile, takes care of submitting all paper work to insurance (my insurance requires that I do this after having made payment). And Dr Storm is just as friendly. She followed up with emails providing links to give me more detailed answers to questions I had asked at my visit.

Really cool and helpful! Beautiful establishment with water and excellent customer service! Clean…read morearea and helpful staff members who really listen to your concerns. Thank you, Blue Sky Hearing!

Hearing aids These folks are just great…read moreI've never felt in safer hands! Hearing loss is a big deal for me They worry with me!

I've been going to Center for Better Hearing, now Kenwood Hearing Centers, for over 10 years. Until…read morejust now; my experience was really good. That changed. On recommendation I ordered acrylic extensions to house my hearing aids. (extensions allow deeper placement of the hearing aid into the auditory canal.) The soft, plastic extensions deteriorated, peeling, then cracked in half in just a few days. The salesperson, Joanne Brenner, ordered a 2nd set of extensions, also made of soft plastic. The 2nd set failed just like the first. This time I told Joanne to order hard acrylic instead of soft plastic. During these weeks; I went without hearing aids. When I asked the receptionist at Kenwood Hearing; she told me Joanne had ordered them, that "it just takes time to make them". After 2 weeks, not hearing from Joanne, despite sending several emails and leaving messages; I chose to see an accredited audiologist at Stanford Audiology who contacted the manufacturer, Oticon. Oticon told him there weren't any hearing aid extensions on order for me. He immediately ordered hard acrylic ones, and said he only used hard acrylic for his patients because "the soft acrylic is known to deteriorate." I suggest, if you go to Kenwood Hearing in El Cerrito Plaza, that you avoid Joanne Brenner and choose someone who won't demonstrate indifference to your hearing needs, nor leave you without usable hearing aids indefinitely.

I've worked with Dr. Storm & the Blue Sky Hearing team for many years now. The office is always…read moreprofessional, organized and ensures a high commitment to ensuring a phenomenal customer experience. Dr. Storm is kind, patient, intelligent and focuses on ensuring she's up to date with the latest and greatest technology and literature in the field of audiology. I highly encourage and recommend this office and Dr. Storm to anyone in search of an Audiologist.

Suzanna Storm is warm, smart, and experienced. She's excellent at tweaking hearing aids. I…read moreappreciated her thorough instructions on how to get the best hearing in a variety of settings. She listened carefully to my first-hand reports and adjusted to maximize clarity. It took two tries to select the best devices. She based her choice on tests which were, in my case, imperfect. I have no hesitation in recommending Susanna Storm. She and her front-office staff person are a joy to work with.

I've had just a wonderful experience with the hearing aid staff and the Richmond, CA Costco. They…read moredo a more intensive hearing test than I received at Kaiser. After the sale they have addressed any questions or problems I've had quickly and efficiently. I've worked in retail my whole life and this is perhaps the best customer service I've seen.

Audio Tech Bep is Always wonderful ! = Perfection Perfection…read morePerfection Perfection THANK YOU BEP! William Dane

We had a disappointing experience with East Bay Hearing Services. After a paid hearing…read moreconsultation here (which we paid $95 for), we were quoted $7000 for the high end Oticon Intent 1. At the end of our paid consultation, I shared that I would do my homework and follow up. When I shared via email that I was seeing quite a bit of pricing variance online, East Bay Hearing immediately dropped the price from $7K to $5K. When I did further online research, and shared screenshots documenting that the Oticon Intent 1 was available for $3399 one place and $4445 at another place, they said they would try to price match. They later communicated they could not go lower than $5000. If they had been willing to improve their pricing even a little (to, say, $4800), as a sign of good faith, we would have likely gone with them (their location and service was appealing to us) but their hard line stance on the $5K (coupled with the fact their original quote of $7K was nearly 30% higher than their second quote of $5K - which they offered up as soon as I shared my benchmarks, suggesting they're regularly overcharging folks who are not skilled at online price benchmarking), turned me off.

I worked with Robin. Little bit folksy, but knows her stuff and very helpful. I also left with a…read morelot more knowledge about hearing loss and its effects. I bought Phonaks. One of them was defective out of the box. I called, set up an appt, and they took care of the replacement right away.

It was time for adjustments to my 15 year old Oticon Agile Pro hearing aids especially since I…read moreruptured my left ear drum in March due to an infection. In the hearing aid arena functioning 15 year old aids are not that common I'm told. So the problem is finding an outfit that has the ribbon cables to connect to the computer to make adjustments. The place prior to this had no idea what they were doing and finally after coming in a 2nd time figured it out. This time I wanted to make sure they knew what they were doing and had the tools to do it. After calling multiple places in the bay area I finally found one who said they could do it. I questioned them repeatedly regarding this because I didn't want another waste of time like in the past. HearingLife delivered. Not only was the hearing test the most extensive I have ever had but the programming the aids was quick and efficient. Granted aids this old did require a call to Oticon which was resolved fast. After hooking them up the program makes the changes. I asked about other tweaks but at this point my hearing is so bad I'm at the end of what theses aids can do. I opted for the 1 year service plan which covers visits, cleanings, 12 month supply of batteries, domestic and wax guards. Since my bill was $370 for this visit it wasn't a huge leap to go for the service plan at $425. I thought about doing the 3 year plan but I really dont think these aids will serve me well after another year. I noticed some of the reviewers had issues with this place and believe those represent earlier individuals. Overall, the staff was great. Making an appointment from start to finish was via text, kids these days. In the room where aids are actually programed Ella had a full inventory of wires, domes, guards, etc at her disposal which was impressive given past experiences elsewhere where practitioners had little inventory and had no idea what they had or where it was. Overall, Ella did a great job on my test and programming and explaining my hearing issues and would recommend her to anyone.

The front office was warm and welcoming. Ella is knowledgeable, explained hearing loss without…read morerushing, and helped me find ideal hearing aids. My hearing improved significantly, and follow-up care was prompt. For compassionate, professional hearing care, this is the place!