This is the biggest costco in the area! The book selection here is fantastic...Not sure why it's hidden away with no sign visible from the main road but turn onto Ridgeway from Dundas and you'll see it right away! read more

I was a member here for 4 years at the Southwest Mississauga location and while the customer service was never good, it was at least passable under the low bar someone sets for a Costco. Over the past year I had a number of bad experiences but 2 of the worst ones finally made me not renew my membership. The first I was shopping at 8:30pm at night and with a full cart start looking at clothes for a couple of minutes. A Costco employee takes my cart and dumps all of my stuff in the return area. While I am looking for my cart guys on tow motors are literally chasing me out of the store and I ask at least 3 people for help and no one takes a minute to help, finally a 4th person suggests the return area. I find my stuff spread through 4 carts there and go to the cash out. When I tell my cashier and manager I don't even get an apology. A couple of months ago they installed self checkouts and today I go to the store and they have literally 3 cash outs running with 10 to 12 people lined up at each. When I ask the manager they reply we weren't very busy........like Costco is never not busy. I get to the cash and they tell me my membership expired last week and I had to pay the fee or I couldn't buy my order----I had enough and told them to shove it. read more

Inefficient service at tire centrem 20minute line-up for checking in to a prebooked appointment. Then same delay just to get my keys after THEY called me to say the car is ready. read more

Pharmacy dept horrible place to work. Life time experience. Technicians are very rude and bossy. Not welcoming to new staff. Very unprofessional in a professional setting. Always people leaving, short staffed. Extreme pressure. Around 500 prescriptions. Very challenging job site. read more

I just went to Costco for shopping.Three woman standed the doorway .They ask me to check my membership card,They speak so rudely. I answered them,I have it and show my card to them.They are laughing at me immediately. I don't know what's happening. I hate this Costco. I don't go this Costco for shopping anymore. read more

This is my local Costco, it is a bit of a madhouse, parking is difficult on weekends, but the staff are sweet. The optical place in particular is well priced, the staff there are more amazing and customer-oriented, not to mention they're are even eye exams available on site, so you only deal with one entity. The produce is decent, the meat is better than standard, the bakery is okay, the household section is real thorough. I particularly enjoy the large boxes of contraceptives and pain killers. The restaurant is very cheap, and enjoyable after a long time of shopping. read more

This costco is a disaster zone no matter what time you go. The parking lot is a mess and people usually steal your parking spot if you're not careful. But where else can you get ridiculously huge quantities of food ? read more

The pharmacy at this Costco is ridiculously inefficient. It took 1.5 hrs to get a prescription - this was due to a) a 45 mins wait for filling the prescription at this busy place. b) an inability for the cashier to deal with benefit cards at the cashier (you must show your card at prescription drop off which means if you didn't know, you'd have to lose your spot in the pick up line, go to the other end of the pharmacy, show your card, and hope they will take you at the cashier again right away) c) disorganization and lack of an efficient process to transfer newly filled prescription between the staff filling prescriptions and the cashiers. This meant a backlog of waiting customers watched helplessly as the cashier went hunting for completed prescriptions in piles along the front counter d) lack of dedicated cashiers which meant there was often one or none cashiers taking the next order as the cashiers went hunting for filled prescriptions. The overloaded cashiers got distracted and left my order inside immediately after sorting out the benefits, even as I stood there waiting as they attended to the next in line. The wait was not worth the $3.89 dispensing fee. read more

Service at the Optical department was rude and smug. Walked out. Never going back for contacts there - they weren't that less expensive there anyway. And while I am here - the Pharmacy is a complete joke. You wait in line forever! Several times had generic drug substituted without asking. One time I was busy, just wanted to pick up my drugs and run and I get - your membership has expired, you have to renew before we can turn over the drugs. That was the last straw for me. I use the Shoppers down the street. The dispensing fee might be a few dollars more but you get what you pay for. Stick to merchandise at this location. The meat is fantastic. The produce is hit and miss. read more

Very bad customer service and policies on bags/backpack. I have shopped at many costco in the US, Ontario and Quebec for many years and not once I was asked to open my backpack so they can check it before I leave the store. But, the store at 3180 Laird RD, Mississauga ON all of the sudden has a policy on backpack stating that customer who carry backpack will have to open their bag so that they can check it at the door before you leave. I don't understand why cause I was never asked to open my backpack before. I have always said no and walk out, so today they noticed me when I got in and their manager pretty much waited for me at the door on my way out to force me to open my backpack. I think it is very rude, disrespectful, and humiliating to be asked to open your bag like if you are a thief, because the same way they think I can hide something in my bag, is the same way a women who carry a large purse can steal as well. There are much better way they can fix that problem if they have noticed people are stealing from them like installing those machines that make noise when someone leave the store without paying like we see at so many stores or asking everyone who carry a big bag and PURSE to open their bag. Honestly since people know they only check backpack at this store, well if someone want to steal all they will do is bring a BIG PURSE and not a backpack. How stupid are they?? Costco, you are lucky you are the only one in Ontario. If Sam's Club was here I will definitely switch to them and never shop at costco again and especially that store. As a matter of fact I would never have gotten a costco membership if Sam's Club had store here. Costco you should fix that or you will be losing customer. You definitely lost me today read more

Who doesn't like Costco??? Only issue is the check- out when you leave - and when you are waiting in line first thing when you arrive

1. Fruits. Be warned! Fruits such as strawberries, blueberries etc. occasionally have mold and fungus. I do my utmost to verify that there is none at the time of purchase. Nevertheless, 3-4 days after purchase and having kept in refrigerator, a few of the berries invariably develop fungus. Advice: Take a good look at the time of purchase and don't buy more than what you and your family can consume in 3-4 days. 2. Rudy rude...In general some of the staff is quite rude, but the cake goes to one senior lady in the returns department who is not only rude, but is also sometimes confidently wrong. I bought an item in US and was trying to return here. The lady returned me a significantly lower amount. I protested that the amount was in correct so she showed me the price of a different product and barked: do you want to take your money or not?! 3. Packers! Hard to spot. Be ready to pack stuff yourself and if you are slow, be ready to hear a curt word or two from the cashier to do it quick. Overall very poor. But but but...I'll still go there as it's the closest to home and Costco does come out to be a good deal in the long run. read more

This costco has the absolute worst customer service I have ever experienced. It doesn't matter who you speak to, nobody is willing to help you out. I was buying tobacco cartons when they told me the limit was 4...I have always purchased 5 and I have been a member for over a year. The managers JENNIFER and CAROL don't know store procedures and policies and have obviously not trained their employees properly. They all were going through the Costco procedure binder to find out the limit...absolutely ridiculous and wasted my time. read more

This is pretty much your standard warehouse store. Of the Costco locations I've visited in Ontario, it is smaller than some, meaning that it has less total items than the larger stores, but it still manages to have a great meat and produce section. For instance, they regularly stock specialty items, such as Wagyu beef. They usually have at least a few people providing samples, even during the week, if that's what you're into. Shopping here definitely provides a savings over grocery store prices on a number of items. We've also been able to find good deals on things that we were looking for for our home. Be careful with picking out bananas here-- they sometimes seem to go from green to brown without ever being yellow. That's a minor issue. Sometimes the available produce is better than others. I've gotten lovely ripe peaches and peaches that are never really quite right. The biggest con really is that no matter what time of day you go, it is extremely busy. It is hard to get a parking spot and all of the registers have massive lines. They do a pretty good job of having lots of registers open, but it can be a bit of a wait. read more

I couldn't believe how GREAT the service was at Costco's Optical Dept. in Mississauga near Dixie Rd. When I first walked in, I didn't think there was much in the way of selection of frames, but did find something I liked and that fit me. I had progressives made for a much LOWER price than LensCrafters - with MUCH better service. After I took them home, I discovered that I couldn't read very well, so I returned. The staff assessed the problem, and had two new lenses ground for me - at NO EXTRA CHARGE - even though the problem wasn't because they'd done anything wrong originally. They were FRIENDLY, fun and seemed genuinely interested in me as a person. One of them even bought a copy of my novel for his girlfriend! Now THAT'S my kind of place. SPECIAL THANKS go to both Baninder and Gurpreet for their excellent service. I will absolutely go back to Costco for any future optical needs! Thanks everyone! (and Maria too!) read more

As we were leaving Costco today the lady who was checking our cart noticed that there were two cartoons of milk that we had not been charged for and was polite enough. There were 9 cartons and we were charged for 7. My husband or I did not notice this and there were two ladies who took care of checking our items at the cash. They obviously made a mistake in their count. I understand that mistakes happen but the fact that we were then taken out of line in front of at least 70 people who, of course, thought that we were caught shoplifting or committing some sort of fraud and taken to another part of the store where we were told to pay for the extra milk. We were very embarrassed and although the checkers did what they were told we feel there must be some other way of dealing with these mistakes made by store associated to avoid the humiliation we received today. We have been customers of this store for may years and feel that we really do not want to shop there again in case this sort of situation may happen again. Just not a professional way to treat people. read more